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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Working as a tech for VM (https://www.cableforum.uk/board/showthread.php?t=33626545)

Arthurgray50@blu 18-09-2012 11:12
Re: Working as a tech for VM
 
I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.

Mr Banana 18-09-2012 11:20
Re: Working as a tech for VM
 
Quote:
Originally Posted by Arthurgray50@blu (Post 35475388)
I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.
You may be confusing contract techs with VM techs. There is a marked difference, the VM guys are on Virgin t's and c's and are treat very well and get a decent basic salary and an opportunity to earn a bonus based on quality metrics.

jb66 18-09-2012 11:27
Re: Working as a tech for VM
 
Quote:
Originally Posted by Arthurgray50@blu (Post 35475388)
I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.
sounds like a numpty, you dont talk about things like that to the customers

---------- Post added at 10:27 ---------- Previous post was at 10:26 ----------

vm techs are treated very well contractors not so much

DJSADERS 18-09-2012 22:22
Re: Working as a tech for VM
 
i have to agree with jb66 here, Virgin Service Techs get an excellent deal compared to us contractors...

Nopanic 23-09-2012 13:38
Re: Working as a tech for VM
 
Quote:
Originally Posted by judgey (Post 35475278)
400-500 here in Notts
Two grand a month after tax ? I thought techs where paid like 18k a year.

jb66 23-09-2012 14:00
Re: Working as a tech for VM
 
Quote:
Originally Posted by Nopanic (Post 35477113)
Two grand a month after tax ? I thought techs where paid like 18k a year.
Some really good techs with low fault rates, who upsell and have high productivity are on over 35k after bonuses

qasdfdsaq 23-09-2012 21:53
Re: Working as a tech for VM
 
I don't suppose you're one of them? :-P

Skie 24-09-2012 00:40
Re: Working as a tech for VM
 
I wonder how the superhub has affected peoples fault rates?

jb66 24-09-2012 08:14
Re: Working as a tech for VM
 
Quote:
Originally Posted by Skie (Post 35477316)
I wonder how the superhub has affected peoples fault rates?
It was terrible at first as we kept going back to swap the hub as we cant fix wifi, now CS just post them out so it doesn't affect us as much. Same with faulty psus. Th only thing is they score us low for NPS as they think we never set up wifi properly which also affects bonus.

27monksbury 01-10-2012 19:32
Re: Working as a tech for VM
 
What and how much is a VIP pack?

jb66 01-10-2012 20:34
Re: Working as a tech for VM
 
Quote:
Originally Posted by 27monksbury (Post 35480005)
What and how much is a VIP pack?
£105

paulsouth 01-10-2012 20:50
Re: Working as a tech for VM
 
Quote:
Originally Posted by jb66 (Post 35475393)
sounds like a numpty, you dont talk about things like that to the customers

---------- Post added at 10:27 ---------- Previous post was at 10:26 ----------

vm techs are treated very well contractors not so much
do u work for virgin media?
what they like to work for?
do u get free cable tv with all they channels and with 4 free boxes in hd and 3d? lol..

Mr Banana 01-10-2012 21:14
Re: Working as a tech for VM
 
Quote:
Originally Posted by paulsouth (Post 35480020)
do u work for virgin media?
what they like to work for?
do u get free cable tv with all they channels and with 4 free boxes in hd and 3d? lol..
They have a very good staff package but whats the point of your last sentence - do you get that working for Sky?

paulsouth 01-10-2012 21:35
Re: Working as a tech for VM
 
Quote:
Originally Posted by Top banana (Post 35480028)
They have a very good staff package but whats the point of your last sentence - do you get that working for Sky?
no idea,i dont work for sky..

jb66 01-10-2012 22:00
Re: Working as a tech for VM
 
It's not free but very cheap, the only thing that's expensive is sports and movies as we pay full price for those. Half price virgin mobile too


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