Re: *All* ntl 10meg Discussion (part 2)
 

You might be only two streets away but you may not be on the same UBR.

There is a lot of complaining about not being able to get the full 10 Mbps which anyone who knows a little bit about how cable internet works would have known would happen. There are several hundred customers on each UBR but only around 38 Mbps to share amongst them and an allowance has to be made for overheads which reduces this further. It doesn't take too many brain cells to realise that if only four users on that UBR are online and trying to max out their connections that they won't get the full 10 Mbps. It is very unlikely though that only four users are online at one time, there will be far more than that, probably in excess of 100. What share of 38 Mbps will they each get if there are 100 and all trying to max out their connections at the same time? If you have been upgraded to 10 Mbps already and are getting 5 Mbps or more then you are lucky. The chances are that it won't get better with time, only get worse as more and more users are upgraded.

Re: *All* ntl 10meg Discussion (part 2)
 

According to a message on ntlhell:
CS told one customer that this upgrade was only temporary, ntl will roll out 20Mb in about 6 months. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

slowcoach dont you remember when ignition told you why that isnt going to happen?

Re: *All* ntl 10meg Discussion (part 2)
 

When I called NTL to ask about the upgrade from 3MBit to 10Mbit, I didn't expect to get it but was told I could have it. AT THAT TIME I was lead to believe everything was in place for 10Mbit in my area - it's only now I have discovered that my area isn't ready. Initially, the guy wasn't 100% sure his system would accept the upgrade instructions but when the order was processed he stated that the 10Mbit service must be available in my area. I was also warned that as I'd called just prior to 8pm that the upgrade might not go through that night but it obviously did.

Currently, I'm only getting about 4Mbit downstream. When I said I was "prepared to wait", I meant that I would wait and see if my speed would improve after the upgrade to 10Mbit - I've been saying that I'm prepared to wait while further work is undertaken.

Re: *All* ntl 10meg Discussion (part 2)
 

If it's any use to any tech guys that may be reading, these are the main errors that keep repeating in my modem log from when trying to connect at 10 Mbit. The first number below the date is the count...

Andy.

Re: *All* ntl 10meg Discussion (part 2)
 

So ok Iâ₠¬ÃƒÆ’¢â€žÂ¢m only on 1MB and happy to wait but could someone please tell me will NTl replace my 120 Modem for this new 250 one. I cant believe it I actually had an engineer out with a replacement DC for the modem and he brought out what I take was a blue 250 and took the DC out of the box and I should have asked can I have that new modem.





Thats some job replacing all the modems.

Re: *All* ntl 10meg Discussion (part 2)
 

I also see this BUNDO3 with no price (and No 3Mb option) - what happens if you click it?

Re: *All* ntl 10meg Discussion (part 2)
 

Is there something wrong with the Adslguide speedtest?

Been having varying results, which doesn't tie in with results from Robin Walker's site (10mb), or the download speeds i am getting (1.2mb/s). I am, according to the Adslguide speed test, running at between 5mb and 9mb.... just doesn't add up :erm:

I also find that a lot of the time, the Adslguide speed test isn't working, something i haven't seen before (unless its upgraded NTL customers doing what i am doing) :p:

Re: *All* ntl 10meg Discussion (part 2)
 

They're not replacing all the modems. Unless your NTL 120 has something wrong with it causing it not to give you a decent degree of service, I see it as a bit pointless requesting a new one. :)

If everyone did that, prices would have to go up to cover the cost. :td:

Re: *All* ntl 10meg Discussion (part 2)
 

did that speed test and got this result

Wed, 09 Nov 2005 23:00:09 GMT
1st 128K took 156 ms = 840205 Bytes/sec = approx 6991 kbits/sec
2nd 128K took 141 ms = 929589 Bytes/sec = approx 7734 kbits/sec
3rd 128K took 156 ms = 840205 Bytes/sec = approx 6991 kbits/sec
4th 128K took 156 ms = 840205 Bytes/sec = approx 6991 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

my upgrade should of happened last night did it?

Re: *All* ntl 10meg Discussion (part 2)
 

Upgraded mine today, live on Stoke, Staffs. Downloading at 1.13 meg second :) Although this seems to be fluctuating between 700k and 1.13, though NTL did say it would do this until the official launch for everyone. I have the 200 series SACM.

Took a snap shot of download screen

Re: *All* ntl 10meg Discussion (part 2)
 

Congrats, however you have some Windows Security issues to resolve by the look of that red shield though...

Re: *All* ntl 10meg Discussion (part 2)
 

lol, nah its just the bubble thats telling me to put auto update on, Bill can sod off, ill update when i feel like it :)

Re: *All* ntl 10meg Discussion (part 2)
 

I run http://www.dslreports.com/tweaks

I click on start when It finishes I click on Results and nothing happens, any ideas?

Re: *All* ntl 10meg Discussion (part 2)
 

The TJ210 has a 10BaseT port on the back, and as such, you're maxing out its Ethernet interface. Sure, it'll handle far more than that on the cable side and across the CPU, but it can't shift it onto the LAN!

I did have a TJ210, and in an internal test I took part in a while back, that's what it maxed out to. Its since failed and been replaced with an ambit 250, which is giving me spot on 10mbps

Re: *All* ntl 10meg Discussion (part 2)
 

plot thickens, looks like ill have to request a new modem toomorow, judging by the other thread ambit 200/250 are fine, others arent.

Re: *All* ntl 10meg Discussion (part 2)
 

Bills updates are key, trust me... ;)

Re: *All* ntl 10meg Discussion (part 2)
 

It's only down to money and ntl appear to have deep pockets at the moment. CableCo's in the States are going ahead with high speeds, even cabling up new areas, presumably so that they can provide HDTV and reap the rewards.

Re: *All* ntl 10meg Discussion (part 2)
 

Can anyone tell me what this means?

http://www.broadbandreports.com/twea...nXP&via=normal

Re: *All* ntl 10meg Discussion (part 2)
 

There is a fair bit of difference between digging up the streets in the UK to put cable in and slinging cables overhead between poles as often is the case in the States.

Re: *All* ntl 10meg Discussion (part 2)
 

Hi there,

That website is showing the tweaks which can be made to your connection, and how itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s currently performing. The RWIN is what you need to pay attention to; as if this is incorrectly set in relation to your connection then you could experience poor performance, in both speed and latency.

A good way to judge your advertised kbits/sec is to run the test on ADSL Guide, on the analysis page it will show you the connection speed in kbits/sec. Then fill in the box with the information you get, and reanalyse your connection.

When it states RWIN Recommendations on the broadband tweak page, simply download the program †˜DRTCPâà ¢â€šÂ¬Ã¢â€Š¾Ãƒâ€šÃ‚¢ which is available as a link underneath the RWIN settings.

When you download that, just enter a figure between the two recommend values that the website has given you into the first empty box in DRTCP. Make sure that the correct network adapter is selected from the drop down box, then save the settings and reboot your system, to make 100% sure that the new settings take effect.

Hope that helps,

Re: *All* ntl 10meg Discussion (part 2)
 

i have been reading this thread
but just got home and realise theres like 20 new pages on this thread
so im not gonna bother reading all the new post
so has any1 been upgrading automatically
and im curious to know
if any1 had any ping problems mainly with gaming now theres some upgrades already done

Re: *All* ntl 10meg Discussion (part 2)
 

I'm not aware of anyone who's been upgraded automatically yet...that'll probably start happening within the next couple of weeks.

A lot of the connections aren't perfect yet, with people not receiving the full speed, due to modem problems and network rebalancing work needed in their area. So to be honest, it's probably best that the service is properly judged in 3 or 4 weeks time, after theyâ₠¬Ã¢â€žÂ¢ve had time to do all the final tweaking they need to.

Re: *All* ntl 10meg Discussion (part 2)
 

This thread is really funny. Common sense FAQ's

Q Why is 10 MB only available to new customers?
A Ntl recognise most new customers jump straight in at 10MB and will arrange to do all the neccessaries admin wise and have a team of engineers outside their door within 10 minutes of ordering. In the unlikely event this takes a little longer, there is every chance the planned upgrade work for 10 MB may JUST have coincidentally occurred at about the time a standard install visit happens.

Q Why is it when I have upgraded myself to a higher tier that has not yet been officially launched I get a bigger bill each month?

A You are an impatient and impetuous twit and should look before you leap. You may have a considerably quicker connection -you may have a hugely quicker connection - for sure the latter will happen soon if you don't sod about again within a month.

Q I have spent all day on the phone and I have/have not been upgraded. Why do I trawl through a massive thread on CF then compare my lack of communicative skills with others knowing full well I have probably missed any valid point?
A The number you dialled was an 0800 number, which although you perceived it as free, unfortunately your mobile provider will charge you for all of the calls. Get up early tomorrow and google for a higher paid job.

Q Why is this bloke having a go at me personally?
A Chances are he is not - but hey red rep him anyway no-one will ever know except him and you will feel really big and in control of things

Re: *All* ntl 10meg Discussion (part 2)
 

Re: *All* ntl 10meg Discussion (part 2)
 

Exactly. It's early days yet. Although myself and others have fallen far short of 10Mbit, I think it's fair to wait a while for the network to be completely adapted and (if applicable) for equipment to be replaced.

Re: *All* ntl 10meg Discussion (part 2)
 

I think you have a valid point except it's irrelevant whether the person knows or doesn't know the state/existance of or rumoured state/existance of their 10meg service.... if you see a screen which offers it and you click on it you and NTL are entering into a contract where you pay £38 and they provide the service as offered. they appear to have broken their side and must either provide a refund or the service they offered BUT... they did and do state 'upto' 10meg so they could argue that even if you get 3meg you're getting what you're paying for. as this page offers a 2meg tier I recon 'upto' would have to be between 2.01meg and 10meg to (possibly) win their arguement that they are providing an 'upto' 10meg service.
__________________

what they cant do though is say to you that there is 'no possibility' of you getting 10meg during the next 30 days. that would conflict with the offer they made you on that screen of getting 'upto' 10meg in my opinion.
__________________

I suggest you speak to retentions rather than waste time with tranding standards for the sake of £20.

Re: *All* ntl 10meg Discussion (part 2)
 

By the way CS told me i am on the team going to the moon in about 6 months. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Could someone tell me,the people that have been upgraded to 10 meg,new customers,or others,have they been told they have the 75 gig cap in place,I can understand if I cant get 10 meg yet,due to different roll out on areas,but I think its unfair if people have got a 75 gig allowance,and Im still on 30,paying the same money

Re: *All* ntl 10meg Discussion (part 2)
 

If you are on 10 meg then you have the new 75 gig allowance, If you are on 3meg you are on 30 gig as per the allowance that came with that service when you signed up.

Re: *All* ntl 10meg Discussion (part 2)
 

Good morning



I have been watching this topic since it started and thanks to all who made me laugh, anyway, ummââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢d and arrrââ‚ ¬Ã¢â€žÂ¢d shall I sharnt I make the call the CS well curiosity got the better of me so at just gone 8 I did ring.

Very nice man called Andy who kept stressing that the 10mb is for new customers only but the 3mb customers are 1st inline to be auto-upgraded and the rollout at the minute is only a †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ to see how things go so sorry you will have to wait till December.



I then asked if he had the facilities to upgrade me from my present 3mb to the 10mb to join the people already on the †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ and yes I do realise that it is only upto 10mb and yes I realise that I will not see that kind of speed just yet.



I kept in mind what this forum said in past posts and kept it very light and pleasant and bugger me 20 seconds later the modem lights went off and now I am on 10mb, I will do a test and post the result if you want.



Not sure what sort of modem it is but its new and says Ntl:home 200 on the bottom.



Grimsby btw

Re: *All* ntl 10meg Discussion (part 2)
 

So which part of UPTO 10meg do you not understand.


This person got it and understands :tu:

Re: *All* ntl 10meg Discussion (part 2)
 

Would it be possible for me on 2mb at the moment to upgrade to 10mb?

Thanks

Re: *All* ntl 10meg Discussion (part 2)
 

He was told by NTL that upto 10meg was upto 3meg until 2006, and then up to 10meg.

Which part of that do you not understand?

Re: *All* ntl 10meg Discussion (part 2)
 

Hi, I got this today,

Thu, 10 Nov 2005 08:53:39 UTC
1st 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
2nd 128K took 281 ms = 466448 Bytes/sec = approx 3881 kbits/sec
3rd 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
4th 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec

Does this mean 3.6mb ??.

I'm on th "Up to 10mb" service using the NTL 120 modem.

Is this more of a network issue or my modem, Thanks.

Re: *All* ntl 10meg Discussion (part 2)
 

As your on the Ambit 120 modem (and goin by the other thread where people posted all there modem/connection speeds) there does seem to be a issue with the 100/120 modems to being able to get the full 10Mbit.

Best wait to see what NTL does about it :) I'm sure they know ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Looks like 3 meg still, i'm afraid. The upgrade 10 meg may not have happened properly. Try reboiting your modem, if that don't work, get back on the blower to CS, and tell them you were supposed to have been upgraded but they didn't do it properly, and they should do it for you then.

Re: *All* ntl 10meg Discussion (part 2)
 

Right I have just had an engineer out to replace my Ambit 120 which was running at 5mbit i now have a ntl250 running at 10 mbit, the engineer phoned swansea and said i quote "oh F**K this means we are going to have to replace all the 120's" he said to the bloke i have just seen download speed go from 577k a sec to 1.08mb a sec i think therefore we have the answer..im happy full steam ahead
__________________

All that was changed was the modem....The bloke who did it looked suprised also.

Re: *All* ntl 10meg Discussion (part 2)
 

*sigh*
Why are NTL not consistent with the replys that they give.
Why are they upgrading some people and not others.
Twice I've called today, and I've gotten different answers each time.
First, I was told that no upgrades at all will be happening until NTL are happy with what they have, the woman on the phone practically called me a liar when I told her I know that there are people that already have been upgraded to this service.
The second call I was told (same as somebody above), that this was only for new customers on the service and that they had no way of upgrading existing customers!

Ah well, I suppose I just need to keep calling until I get put through to a techie who's actually inclined to help instead of read from some sheet that they've been given.

Re: *All* ntl 10meg Discussion (part 2)
 

Yup I've just had a tech visit and put an attenuator on my 120 as the signal was too high - Made no difference, still getting this 2.5Mb/s down:

Thu, 10 Nov 2005 09:32:22 GMT
1st 128K took 421 ms = 311335 Bytes/sec = approx 2590 kbits/sec
2nd 128K took 500 ms = 262144 Bytes/sec = approx 2181 kbits/sec
3rd 128K took 3532 ms = 37110 Bytes/sec = approx 309 kbits/sec
4th 128K took 422 ms = 310597 Bytes/sec = approx 2584 kbits/sec

So it looks like they'll be replacing my 120 soon, well at least I hope the will. If NTL need to replace all 120 SACMs it's gonna be costly.

Re: *All* ntl 10meg Discussion (part 2)
 

I have to turn off Zone Alarm to get my results to show.

Re: *All* ntl 10meg Discussion (part 2)
 

stop and take a moment to consider this cs/tech suport/every other ntl call centre you guys have hammered the staff are by now probably throughly ticked off about having (semi)irate customers phoneing repeatedly and asking the same question (all the parents amongst us consider the are we there yet thing) and they are now probably feeling quite resistant to helping any one (even if you are polite) and being rushed off there feet there gonna have no chance to read there emails and get up to date with what is acctually happening your hurting yourself's as well as the staff is my point
my doctors put it best "please note due to a general shortage of robots we use human staff, please be aware they may respond unpredicatably when abused"

Re: *All* ntl 10meg Discussion (part 2)
 

Amen mate :) all support people are still people and not robots

Re: *All* ntl 10meg Discussion (part 2)
 

Weak argument. They should read their email and be up to date with what's going on BEFORE they even start to take calls, otherwise, they're just giving us yesterday's news. If a new important looking email comes in from a manager or team leader, you take the time out to read it after the current call. After all, it's important and could impact what you're going to say to the customers in your later calls.

Maybe they do dislike customers phoning and asking the same questions all the time, but maybe that's because they can't give the same answer consistantly and as a result, people have to call multiple times to get the whole story.

I'm sure that the majority would not need to call back, if they would just say if the upgrade is available in our particular region yet, or better yet, put up a web page (like this) that tells us if it's available yet.

[edit]
By the way, I worked in tech support for a number of years, so I know how those guys are probably feeling with all this. But I also know the way you get people to stop coming back to you with things like this is to keep them informed. Even if people don't fully understand the answer that they're given, they will be happy that they got an answer (At least, that was my experience).
[/edit]

Re: *All* ntl 10meg Discussion (part 2)
 

its a valid point but from what ive read earlier on in this topic ntl dont set aside any time withing the shift to allow staff to read emails.
any way the webpage is a fantastic idea in my opinion.

Re: *All* ntl 10meg Discussion (part 2)
 

I phoned yesterday and was told it depends on the modem i have as to whether it will work or not

As i only came back to NTL in August he said it should be ok - i got a little blue thing - not sure of make/model

while on the phone it went through
speeds were up and down for the first hour but now going fine!

Speedtests for me show:
http://www.adslguide.org.uk/tools/sp...2f5fde78b8fe1e

my mate phoned up who lives just down the road and was told there was no way he could have it

strange thing is, he uses his service a lot more than me - their not looking at your usage before they decide if you can have it or not are they as i only use about 10-15Gb a month where as my mate uses 20Gb a week?

by the way in from the AL10 area in Herts

Thanks NTL! :cool:

Re: *All* ntl 10meg Discussion (part 2)
 

No, they don't.

And would people stop calling in three or four times because they didn't like what they heard the first or second time?? :rolleyes: :monkey:

Re: *All* ntl 10meg Discussion (part 2)
 

Some people on here really need to grow up. The whole "Johnny's got it, so I want it"/I want it now!â₠¬Ã‚Â� attitude is becoming tedious. Is it so much of a problem to wait that little bit longer?

Maybe consideration is a little too much to ask for:rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

my persoinal oppinon (after consulting my 5 year old assistants j/k) is that people will still phone repeatedly regardless of if there told the right thing from the start if they dont belive/want to belive it maby they should jsut be redirected automaticaly to an ansewrign machine with a continuos loop of "its not with you yet so p**s off" and leave cs and ts to get on with sorting real problems and dealing with productive clients

Re: *All* ntl 10meg Discussion (part 2)
 

Does anyone know if upgrading to this 10mbit (from 3mbit) will lock me in to a new 12month contract? Mine expires soon and I dont really want to be locked into one isp for another year.

Re: *All* ntl 10meg Discussion (part 2)
 

afaik changing teir does not affect your contract

Re: *All* ntl 10meg Discussion (part 2)
 

HI,
I tried to upgrade from the 3mb to 10mb via the NTL upgrade page and go this message...

Unable to upgrade your connection speed

We are sorry that your current package or connection speed is not appropriate for an online speed upgrade.
Please call customer support on 0800 052 2000 for further assistance with changing your service level.

I'm using a Terayon TJ210 CM in the Glasgow area (Yoker)

Does this mean that my area hasn't the 10mb yet?
I phoned CS and they say it is -slowly- getting rolled out over the next couple of months. And the CM was ok in tests for the 10mb.

I hope this hasnt been asked before.

Re: *All* ntl 10meg Discussion (part 2)
 

No, it won't lock you into another contract. :)

Re: *All* ntl 10meg Discussion (part 2)
 

alot of 3 meg people have had this but some have also got the upgrade
it probably has more to do with being on top tier already than your area not havign been upgrade (this doesent mean that your area as has been preped for this upgrade just that it doesent say either way)

Re: *All* ntl 10meg Discussion (part 2)
 

Good post :tu: Obviously for some the word consideration or patience can be a little alien, currently I'm not sure when the upgrades will happen for us here but I'm not about to lose sleep over it as
a: it's free
b: it won't affect how I use my BB connection
c: I know that NTL take time to roll these things out

Obviously I wouldn't mind the extra speed right now but what I haven't got I can't miss :)

Re: *All* ntl 10meg Discussion (part 2)
 

Just tried that approach myself, I politely asked whether it would be possible to become part of the pilot scheme on the understanding that if anything goes wrong then it is my own fault, only to be refused.
The lady then started talking about the fact that my SACM is not capable of the full 10Mb, I asked her what details she had in regards to my modem (I used to be connected through a pace STB, then Samsung STB after finally settling on the 200 SACM), she replied that she only has the MAC address, not the actual model details.

No matter how polite I was she still wouldn't upgrade me, even though I stressed that I knew that if it all went belly up it would be my fault.

Was hoping to do some testing on the Runcorn UBR (and stress test my router which is quite a few years old...ready for when things really do kick off so I can buy a new one in readiness if need be.)

Ah well. :)

Re: *All* ntl 10meg Discussion (part 2)
 

re: strees testing modem
take 2 pcs one with a static adress running a dhcp server and another acepting a dynamic ip hook up the static ip comp to the wan side of the router then other to the lan side then transfer a file from one to the other using ftp/webserver/smb if u specify the share,
offers far more abuse than and upto 10meg connection ever will

Re: *All* ntl 10meg Discussion (part 2)
 

:tu:

It appears that many people do not believe that there could be a valid reason why they can't have the upgrade at present. It could be because their particular area is not ready for the upgrades, they may have the wrong equipment, there may be database problems, they may be on a billing system that won't allow the upgrade, etc.

If you look through this thread you will see many examples of why some can't get the upgrade and why some who have the upgrade don't get the full 10 Mbps.

People like Robin Walker (rdhw) have explained why you will be lucky to get 10 Mbps all the time (He can't achieve that and he has a 100 Mbps connection). People read that explanation but think he is wrong because Fred Bloggs has said that he has been upgraded and gets the full whack. They then post saying they have called NTL 10 times and got a different answer each time, eventually got upgraded but can only get 5 Mbps. They have then called NTL who are sending out an engineer to replace their faulty modem. It never appears to cross their mind that not getting the full whack may be down to so many users using the same speed tests at the same time and eating up either the speed test servers bandwidth or their UBR's bandwidth. What a waste of NTL staff's time and time equals cost. Guess who will pay the cost at the end of the day, one way or another?

Re: *All* ntl 10meg Discussion (part 2)
 

I'm thinking this may be the case.
Thanks for the reply

Re: *All* ntl 10meg Discussion (part 2)
 

I do agree that people need to chill out a bit over this upgrade... I phoned up and asked for the upgrade, and I got it. I wasn't about to spend all day on the phone. But if people want to phone all day long, then that's up to them. As far as i am concerned, NTL have brought this on themselves with their wholey inconsistent information. If things were clear and simple then they wouldn't be in this mess. Fact is, some people have phoned up and been told no, then phoned back and been told yes. It's a shambles, and they deserve all the grief they get.

Re: *All* ntl 10meg Discussion (part 2)
 

couldent agree more

Re: *All* ntl 10meg Discussion (part 2)
 

An interesting idea that, I've never set up a dhcp server before though. :confused:

Re: *All* ntl 10meg Discussion (part 2)
 

Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess.

Re: *All* ntl 10meg Discussion (part 2)
 

Seems to me one of the biggest reasons people are being refused the upgrade is because the upgrade is for new customers only, with existing 3meg customers being upgraded in December. Well I, and a few others, know this not to be true, seeing as I am an existing 3 meg customer who yesterday got upgraded to 10mb.

Also, about this 'staff not having time to read email business;' how can you expect to offer a professional service when your staff aren't even up to date. I would rather wait an extra 5 mins on the phone and get the right info, that get on quicker and be misled. It's no secret that NTL CS is held in low regard, maybe reading their emails before their shift would be a good place to start...

Re: *All* ntl 10meg Discussion (part 2)
 

bloodyl
if your router can support static ip adresses you whouldent have to, could save you some hastle if your adventrous soemthing like http://www.dirfile.com/woddhcpserver.htm whould do the job although i havent personally used this one it seams to have every thing you whould need
__________________

yeh that whould be a simple change ntl could make that whould drasticaly improve this department imho
wow the forum software even auto messhes double posts :tu: to the person that chose it

Re: *All* ntl 10meg Discussion (part 2)
 

It does support static IP's, thanks for the tip! :)

Re: *All* ntl 10meg Discussion (part 2)
 

The is alink somewhere in this thread to another forums site, cant find it now but it has a statement from NTL regarding the whoe shooting match.
Explaining why there was confusion over 10Mb roll out. Something to do with Glasgow only to start with but word got out and people from all ove rthe country were asking to be upgraded.

WIth regard to equipment AFAIK all modems will 'work' with the 10Mb service.
SB3100 will only achive a max of 5Mb
SB4100 should get 'close' to 10Mb.
All others should be fine for 10Mb.

This was all from the ntl post..

My reckoning of why people are only getting 4-6Mb speeds is that the network isnt fully upgraded in thier area, this would be why ntl are no longer giving out the 10Mb upgrade on request. That's my guess anyway.

TBH I am happy with 5Mb its the 512 uploads that are the big improvement. More people on my CS:S server now ;-)

Re: *All* ntl 10meg Discussion (part 2)
 

What:shocked: You mean you'd have to wait a few weeks?!:Yikes:

I tell ya, this is the thin end of the wedge. World demise next, you mark my words.

Re: *All* ntl 10meg Discussion (part 2)
 

talk about missing the point...

Re: *All* ntl 10meg Discussion (part 2)
 

Indeed pk1209, you just have! ;)

Re: *All* ntl 10meg Discussion (part 2)
 

I thought that too i had a ambit 120 modem this morning was getting around 5mb a sec, he swapped it for a ntl 250 modem and the speed shot up to 10mb a sec all he did was change the modem, the only difference is the modem as far as both he and i could see.

just my 2p..

Re: *All* ntl 10meg Discussion (part 2)
 

Unfortunately, I can't write "I'm not even going to dignify that with a response" without making a response. A so-called catch 22.

Re: *All* ntl 10meg Discussion (part 2)
 

Which is?

Re: *All* ntl 10meg Discussion (part 2)
 

Yes, the whole thing has turned into a right mess. People getting the upgrade, others being refused. Some with the upgrade getting good speeds, others not (probably because their modems and/or their part of the network can't handle the full speed yet).

Re: *All* ntl 10meg Discussion (part 2)
 

That the good people at NTL CS are dishing out a whole number of different reasons for not giving someone an upgrade, OR, they give you an upgrade. If NTL had clear and concise information to give to their customers, they wouldn't be in this muddle.

Re: *All* ntl 10meg Discussion (part 2)
 

this is probably the best information we have:-

http://www.cableforum.co.uk/article/...n-november-8th

someone at NTL needs to interface with Mick or PaulM - what happened to this idea of building better links with NTL that NTL was talking about a few months back? surely this upgrade is the ideal time to get talking. end the confusion.

Re: *All* ntl 10meg Discussion (part 2)
 

I just gave CS a quick call and i was told that for the Glasgow area it wouldnt be available till Jan 2006 and that they will offer it at a discount price as its a new tier level. Believe that if you will :D

Re: *All* ntl 10meg Discussion (part 2)
 

Has anyone connected to a Renfrew UBR been upgraded?

Re: *All* ntl 10meg Discussion (part 2)
 

found the url I mentioned earlier

http://www.chetnet.co.uk/portal/foru...ead.php?t=6098

Re: *All* ntl 10meg Discussion (part 2)
 

last NTL press release 8th August re the speed upgrade.

Re: *All* ntl 10meg Discussion (part 2)
 

A useful post that one... maybe you should send it to the NTL CS....

Re: *All* ntl 10meg Discussion (part 2)
 

They are probably giving out a whole load of different reasons because there are a whole lot of different reasons. There can be several reasons why a particular customer can't get the upgrade and I would expect that CSR's would only give the customer one of those. The next CSR that the customer speaks to may give a different reason but it can be equally valid and doesn't mean that CS don't know what they are talking about. Much of the muddle that you perceive is only there because you don't appreciate the full complete facts about the upgrades.

Each NTL customer may have have slightly different reasons why they can or cannot have the upgrade. There is no simple and concise answer that covers every eventuality for every customer and every area.

Re: *All* ntl 10meg Discussion (part 2)
 

I appreciate that, I really do. But it doesn't explain why someone can phone and ask for an upgrade and be refused, only to then phone back, and be given the upgrade by someone else. Don't know how often this has happened, but it certainly has.

Re: *All* ntl 10meg Discussion (part 2)
 

I would Love to think that NTL will upgrade my 2MB line to 10 today, but I don't think they will... Are they ONLY doing 3mb upgrades atm, or if I call CS and talk all nice to them will tey switch me to 10...?

Re: *All* ntl 10meg Discussion (part 2)
 

you should be able to switch up to 10mb here:

http://www.ntlworld.com/toolsservices/tiermigration/

but it will be the £37.99 package. No one really knows who's being upgraded just now... the word lottery springs to mind.

Re: *All* ntl 10meg Discussion (part 2)
 

Really, and I mean no offence, I don't understand why there is confusion? Haven't they stated via numerous sources that †˜new customersâ₠¬â„¢ would benefit first followed by existing subscribers being automatically upgraded in the near future, conditions applying (technical issues...blah...blah)

The reason you (and others) have been upgraded is no doubt due to the fact they are probably a little p***ed off with impatient customers haranguing them non-stop. I would imagine some customer service people would give in more easily then others.

Re: *All* ntl 10meg Discussion (part 2)
 

Its already been said but NTL need time to all aspects of their infrastructure before rolling this out, otherwise as seen ppl pester CS for upgrades then moan when their only getting 5Mb/s... blame the modem etc. I'm just waiting for the un-capped offerings.

Don't forget not all non Ntl equipment can cope too, think my router will max at 8Mb/s.

Re: *All* ntl 10meg Discussion (part 2)
 

No offence taken.. i'll talk you through my upgrade experience:

Phoned up, got through to a nice Scottish lady, and I simply asked if i could be upgraded to 10mb, she said she had to go and check, and when she came back she said she could do it, albeit after what seemed a little confusion on her part. There was no pressure by me, she simply said that was fine, and told me to go reboot my modem and it should be on 10mb. I did that, but i was still on 3 after doing a few checks, so i phoned back. Got through to a guy in Swansea an explained what had just happened. He said he would fix it for me there and then, then gave me his name so if there was any trouble i knew who to ask for. Again, no pressure or attitude on my part. The guy confirmed that today was the start of the rollout, and confirmed that "i was his first one today." I thanked him, and rebooted modem, and there it was, a 10mb line.

I was an existing 3mb customer, and like i say, at no point did i get angry or put pressure on them, and likewise, the CS people I spoke to were very polite, and certainly did not seem at all annoyed at my asking to be upgraded.

Re: *All* ntl 10meg Discussion (part 2)
 

The following are capable of 10Mb now:
ntl 250 (blue Ambit manufactured modem)
ntl 200 (silver Ambit manufactured modem)

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
3com Tailfin
3com CMX
All Pace STBs

Testing has not completed on the Samsung STBs, however current results suggest around 8-9Mb may be possible. Higher speeds may be achieved with an upgrade to the uBR - but this has yet to be confirmed.

PLEASE do not call Customer Services/Faults/Technical Support requesting an upgrade for your Cable Modem. Technical Support cannot change your speed, and have been told not to send engineers for customers who are not receiving the full 10Mb downstream speed unless there are other factors involved.

If your modem requires an upgrade to receive the 10Mb service, ntl will contact you to advise you what to do.

Re: *All* ntl 10meg Discussion (part 2)
 

At last a sensible clear and concise post :tu:

Well done Jimbo

Re: *All* ntl 10meg Discussion (part 2)
 

i wish you'd tell tech support this then jimbo coz they reckon the terayon tj210 can handle 38 megs.
personally i don't believe them but what can you do if they won't change there modems your stuck.

Re: *All* ntl 10meg Discussion (part 2)
 

Jimbo's post should be made a sticky I think.

Re: *All* ntl 10meg Discussion (part 2)
 

There is some confusion there... The Terajet can theoretically handle 38Mbps via DOCSIS on the CATV port, but cannot process that much data.

Re: *All* ntl 10meg Discussion (part 2)
 

Aha, a good answer, so my Ntl Home:120 might be able to do 10meg, with a firmware upgrade, any idea if/when that'll happen, thanks :-)

Re: *All* ntl 10meg Discussion (part 2)
 

*UPDATE*

I was on 2meg when i called the lady this morning and was told that 10meg wasnt available in my area (renfrew) untill Jan 2006....Being an impatient sod i went onto the tier migration page and the "up to 10meg" option was present...i though what the hell and upgraded...if it was only 3meg i could at least downgrade back to 2 meg the next month. Quick reboot of the modem and i was on the 10meg service. I havent had the full 10meg yet but the highest i've had is 950kb/s....And..heres the good part...My modem is the old Terayon one.

Strange but true.

Re: *All* ntl 10meg Discussion (part 2)
 

I don't know, sorry. I understand it's being tested, but I have no further detail to give.

Re: *All* ntl 10meg Discussion (part 2)
 

:mis: I would be in heaven If I got speeds like that, Thats 9mb your getting, The best I've had is 420Kb/s. But mostly 380kb/s.

Re: *All* ntl 10meg Discussion (part 2)
 

All these people saying it may not be available in you area are doing my head in... According to Sales if my house was a house share I could have an engineer in asap and install 10meg. But CS are refusing to upgrade me... Whats the point, I thought the press release stated that existing 3Mb customers were going to be first inline for the 10Mb service. I wouldn't mind even if it wasn't running at full speed, I just want to be ready for what ever problems may arise between now and the automatic upgrades.

Re: *All* ntl 10meg Discussion (part 2)
 

Sorry to go off topic, I just got my cable to change over to ethernet, from USB, is there anything special i have to do before the change over? I'm guessing there's a way of getting rid of the USB connection first, and it's not just a matter of taking out the USB cable, and putting in the ethernet one?

I'm using a patch cable, with RJ45 connectors, straight to the motherboard which has 10/100/1000mb lan.

Re: *All* ntl 10meg Discussion (part 2)
 

The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
3com Tailfin
3com CMX
All Pace STBs


PLEASE do not call Customer Services/Faults/Technical Support requesting an upgrade for your Cable Modem. Technical Support cannot change your speed, and have been told not to send engineers for customers who are not receiving the full 10Mb downstream speed unless there are other factors involved.

If your modem requires an upgrade to receive the 10Mb service, ntl will contact you to advise you what to do.[/QUOTE]

I have the surfboard 3100 and this achieves around half the mb speed.
Spoke to CS & then Faults department who does in fact support 10mb. its just the early roll out period causing the lower speed at present.

We shall see.