Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm not familiar with Freesat , does it have the ITV Hub app on it ?

On my connected TV using the app I seem to get shows going back longer than 7 days.

My Sky Q box has 30 days ITV Catchup and in HD.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Is that only on Sky though?.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Delete.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My ITV Hub on my samsung TV will only go back 7 days. It seems from what you say that Sky has a much better offering.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It is obviously stipulated as one of the exclusives in ITV's contract with Sky which obviously includes the exclusivity of ITV Encore as we all know.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Try going into the Hub app and then Search......search for say Paranoid and it should say so many episodes telling you how many days left you have for each episode.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just to clarify, I was talking about Virgin's catch up, which is not flooded with loads of unskippable advertisements. I simply refuse to waste my time waiting for a whole batch of commercials to end before getting back to the programme I have selected.

The downside of going to VM's own catch up service rather than the full internet version is that it is only retained for 7 days.

---------- Post added at 16:57 ---------- Previous post was at 16:55 ----------

I think the Sky version is the internet version.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have had it with my Tivo now it is useless has a recording device. every time after 5 mins it stalls and pixelates its unwatchable. Have tried all the so called fixes but still the same.

If I ring to complain will they give me another TIvo which I do not want or should I wait for the 30th of this monthy?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You could always re-program it with a lump hammer. :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Don't worry about the UHD as virgin have yet confirm if there is any recordable 4K, remember it's more important for sky as they need to download what they watch, so until there is linear 4K content it won't matter

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Did you miss my comment about ITV Catchup being 30 days on my connected TV so clearly thats not the case.

Both the connected ITV Hub app and Sky have 30 day catchup so the only differences are the ITV Catchup on Sky has HD and doesn't force you to watch ads.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

https://blogs.which.co.uk/technology...-media-tv-box/

just seen this page a few hints there of what the new box may feature. Although page is almost a year old it does mention the proposed new features.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's far more likely to be a signal fault than anything wrong with the box. You'll need to report it to VM to get it fixed.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I had this once, turned out a cat had chewed the wire leading to the box!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Choice.

I only have the choice of watching something if its on my hard drives, I don't have that choice if I don't have large drives.

Netflix, Now TV etc are all good except when you want to watch a tv episode and find that that episode or even the entire season of a series has been removed.

Roll on laser drives and over the next decade 100TB drives.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

With Sky Q on demand - The new series of The Blacklist (Sky Living) is available in 4K UHD, is this the sort of content that will be exclusive to Sky?

I'm guessing it is, but would be great if VM managed secure a deal with Sky on content like this. The Blacklist is brilliant.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well it might be but when the v6 box launches, the better the v6 is, the less likely it will be that sky would give us access

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

As I understand it, UHD is a red button service on Sky and will not be available on other platforms initially.

Virgin Media will have their own UHD content, some of which also may be exclusive.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

For the Blacklist, this is accessed through the on-demand section rather than the red button. The 4K UHD version is only available after the show has aired on Sky Living. This is what made me think about whether VM would be able to agree something with Sky for on-demand content. (maybe they already have ;-) )

The red button is used for UHD live football and probably the F1 next year too.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's only red button for sport. And even then the sports appear in a special UHD section of the TV guide, so you can set the UHD shows to record too.

There are UHD movies, free with Sky Cinema and to buy through Sky Store, which are downloaded. They can be watched when 'enough' of a buffer has been downloaded. For me with 200Mb/s Virgin broadband this is after about 10 secs, typically. I have never experienced 'buffering' when watching content downloading from Sky - Virgin broadband does a great job! There are UHD Boxsets that work the same way.

There have been only very few new shows so far, where UHD is available simultaneously with first broadcast. Sky seem to be "busking" that a bit at the moment. For The Young Pope they are adding the UHD episodes to a box set just before the show airs, so people can choose to download the UHD version instead of watching on Sky Atlantic. The Blacklist seems to be done in a slightly different way. But Sky have said they intend a better way, which may mean the same red button style system or a special UHD Channel. We don't know yet. Rumour is maybe around the end of the year, but that's pure speculation!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Now been informed that it's likely to be about a week.

To help others, I asked if it would cost any more either in an upfront payment or ongoing weekly cost and when it will be released to other customers.

I was told that I wouldn't be charged anything extra at all* and that they hope to release it on 1 December 2016.

* I'm not sure if this is an extra concession for me or if nobody will be charged anything extra.

I will be put onto another one year contract starting from when I am satisfied that the V6 performs satisfactorily.

I'm not bothered about this as I will have a box that doesn't take ages to carry out commands and will be paying less than before the price rise.

Well done VM! I'm happy to congratulate them when they get things right.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've just had my box swapped out due to a faulty hard drive meaning all my recordings were unwatchable. The engineer said he had V6 boxes in the van but hadn't had a job yet. He echoed what's been said here that they're only going to select new customers as part of a pilot (unless you whine and moan it seems).

Slightly gutting when he had them yet I'm going to loose all my recordings yet again when I can get the V6 hopefully in a month or two.


-A.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Commercially, that makes sense, given that new customers, receiving an old slow box could cancel. The slowness would cause an instant bad impression, and Tivo's features would be less obvious.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you are happy to pay a price increase for an inferior box, that's your prerogative.

If you choose to do this, you shouldn't "whine" or "moan" about it on here, but do something about it as I did.

As the old saying goes "put up and shut up, or do something about it".

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Agreed, also the demonstrations would take a long time as well so fewer installs in a day ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's a good point actually as existing customers will be self install.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The main point of the post was that they are being carried in other areas by the engineers, even tho he hadn't installed any yet.

I have tried doing something as I didn't want to loose recordings again in a month or two. Basically got passed around every department and got nowhere. Any point of contact would be gratefully received ;)


A.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

With the Formula 1 contract with Sky a few years away i think Sky will be hard to get it back with Liberty Media buying the Formula 1 out i think we should get 4k soon i hope

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for explaining.

I can 100% understand where you're coming from.

The first time I rang retentions they went down the route of trying to say that my box was slow due to a fault and they'd send an engineer out.

My belief that this was a waste of time because the fault lies in the inability of the box to run the software has been confirmed on here by VM engineers.

All that they can do is swap the box, which runs fine for a short time, before you're back to square one again.

As at that point I was going to insist on a V6 and if it wasn't forthcoming then I'd be leaving, it just seemed a waste of everyone's time, with the only outcome being that i'd lose all my recordings even earlier.

I rang to say that I wanted to cancel and was met with utter indifference, so escelated the matter via an old university friend who is a manager at VM.

I realise that this option isn't open to everyone and really do sympathise with those stuck with a slow box.

All I can suggest is if you're out of contract (or are able to get out of it due to the price rise) tell them that you'll leave unless you get a new box (I was fortunate in having the added leverage of many non domestic VM accounts that I was able to use to my advantage during negotiations).

As we now know that the new box definitely comes out on 1 December, it might be easier to just hang on for a little longer.

I don't know if you will be expected to pay a lump sum or an extra ongoing monthly fee, but I wasn't, but that might have been done to appease me.

If VM are giving these out for nothing to all their existing customers, this will steal a march over Sky.

I also think it's the least they can do to apologise for the service that their customers have had to put up with.

*Before anyone accuses me of making this thread about me again, I am merely responding to another persons post/questions as has previously been the case.

When my new box arrives, I will be more than happy to answer any questions about it that I can.

I won't be able to answer anything about its 4K abilities though, as I don't have this service :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I agree. My box is on its last legs now. It has frozen in the middle of a programme I recorded on two recent occasions. Each time, the box started a re-boot, failed within seconds, started again, failed and so on in a loop it could not seem to escape. Unplugging it for a couple of minutes sorted it out, but sooner or later it will pack up. For this reason, I am banking on the new boxes being available to all of us on 1 December.

I am inquiring on Monday whether I can book a new box for December, but I think I know what the answer will be. That is, that I will have to wait until the launch before placing a booking. I hope I'm wrong.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Perhaps, even on 1 December, it will be released for new customers only, for the reasons given below by PB? New customers are more likely to cancel during the cooling off period if their box is slow (although mine was fine for the first month or so).

It doesn't look good on VM if the box starts performing badly just after the expiration of the cooling off period though.

If this turns out to be the case, you'd face the problem of losing your recordings on the failed box and face the prospect of losing them again from your replacement if you upgraded to a V6.

All the benefits of PVR's were explained, but the downsides were never mentioned. A VCR could break down, be changed to another rental company, you could unsubscribe from a channel that you have recordings from etc and you'd still have all of your tapes.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

LGI and Liberty Media are separate companies so F1 will have to sell it to the best bidder which at the moment seems to be the highest bidder. But F1 could put stipulations into the contract to ensure wider distribution of 4K on all platforms.

---------- Post added at 14:40 ---------- Previous post was at 14:36 ----------

I would kick up a fuss if I were you. I'm sure the box will be for new customers at the start but you can always say you'll write to consumers' champions at the newspapers etc.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

On the other hand existing customers seeing new customers getting the new box and not them be so hacked off they cancel and go to sky!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

True, especially as so many have supported the company for years.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Except most of us have conveniently just signed up to a new contract after the recent price rises :p:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you mean as part of retention deals, this is why I have refused to accept a new contract until I have a working V6 in my possession ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

To be fair, you have management contacts, which helped you to get the arrangement that you did. And there's nothing wrong at all in using that contact to your advantage. Other people will not have that advantage and it could be difficult for them to achieve the same result.


Here's a thought; without that contact, you may have been heading for Sky now! ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, that had crossed my mind. VM are going to find it difficult until they accept that the 'customer is king'.

Might be worth you trying it though, you've got nothing to lose ;)

Everytime a Sky Q box is powered up, perhaps the severed cable connection sheds a tear. Maybe this is why they are now sending out caps for former customers to fit :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not all of us, cancelled TV & Phone, gone to Freeview :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well there is that,although a sales rep from bt recently told me they (bt) have a scheme were they buy up your existing contract from your current provided when you sign up to them. Don't know if sky have a similar scheme or not? If they do as I said existing virgin customers may go over to sky.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just spoke to retentions to get my pack cheaper. Discussed the tivos being next to useless, especially my 1tb as it keeps freezing on recordings and they said I couldn get the new v6 (I played dumb to knowing anything about it existing) on the 1st December.and would put off my deal until then if I wanted. But I've took what we were already discussed which was a replacement tivo and a new superhub3 as mine keeps dropping the 2gh. Plus he said phone back at a later date as they plan to replace all aging boxes (I've got a Samsung v+hd, and vhd) I'm guessing it will be for a price though.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Did you not mean that you couldn't get the V6 until the 1st December?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I assume the V+ boxes will eventually be replaced by the existing Tivo boxes at no extra charge. The price may be speed not £.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I doubt that everybody will be able to have one on 1 December, surely they'll be phased in??

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I would have thought you would be able to order from 1 December, although how long you'd have to wait for it to be installed is probably another matter.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I can imagine this to be the case, they'll want to use them up in some way.

If they aren't paying for their replacement TiVo like most people did, VM may feel that people will put up with it. However, I never paid for my 1TB TiVo, but still couldn't be doing with it, so maybe they are in for a shock??

---------- Post added at 16:15 ---------- Previous post was at 16:14 ----------

Maybe...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Could they be self-install for some people.? Maybe those with a current Tivo and V+ can get the V6 via courier and then return the V+ to VM.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well OB we will just have to wait as l am sure it will all come out in the wash eventually.:)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Apart from new customers, I believe that they will all be self install.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've had several boxes over the years but none were self installed. Each time an engineer had to ensure that all the signal levels were correct. I would think that is more important now with the new Internet connection.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Meaning deployment could be quite swift.
But if each V6 costs VM say £50 it's a big expense to replace all installs so I'm guessing that it won't be staged so new customers and rightful complainers, XL customers, L customers etc.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good point, but from what i've been told they will all be self install barring any problems.

I have one coming this week which will be self install.

VM currently value the TiVo as being worth £150 per asset.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Omg £150 dearer than sky not good

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, Sky Q is a rented product, so I'm sure Sky will charge people who don't send them back after ending their subscription.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Is it the fee that VM charges customers for non-return? That doesn't mean that is how much Tivo is worth or costs VM, it's a figure that VM uses to encourage return of the equipment. The same psychology as a potential parking fine.
Regarding how much a Tivo box is valued at, I believe that VM follows accounting practice and depreciates the value over five years to zero so some of the Tivo boxes will be on VM's balance sheet for £0 by now.
Of course, if you don't return a box then VM may have to purchase a replacement Tivo but I doubt it pays anything like £150 per box.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Currently the non-return cost for the current TiVo box is £78, not £150.

The Hub 3.0 non-return cost is £34.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, I suppose I should have guessed it. The VM guy said that all he knew was that customers could complete the online form to indicate an interest in being amongst the first to receive the new box.

He knew nothing about the 30 November event or any ability to pre-order the boxes, so clearly, Virgin are keeping their cards close to their collective chest.

Well, unless I hear to the contrary, I shall be on the blower to Virgin first thing on 1 December, with fingers tightly crossed.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, it's the non return fee.

In the packaging that I was sent to return the TiVo by taking it to a collection point, it said that if the TiVo never reached VM, a £150 charge would be applied.

This was another reason why I wanted VM to pick up the box, as the way this is worded suggests that if someone returned a box to a collection point and it went astray, the former customer would be blamed and charged £150.

This was exactly my reason for escalating my complaint upwards after deciding that it was make or break time between myself & VM.

There are approximately 2 million TiVos out there, but, apparently, only 10,000 will be given out this year...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

When I dropped off my Tivo at the Collect Plus, I was given a receipt with a tracking code and could see it was delivered to Virgin the next day.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If it had of said this I would have felt a lot happier about having it dropped off.

I wonder if the system varies from collection point to collection point?

There are going to be an awful lot of TiVo's in transit in the future...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's no reason to leave VM, as far as I'm concerned. I can hold on for as long as my Tivo does. It has many of my favourite recordings on there and I want to see as many of them as possible before parting company with my old Tivo, which has served me well over the last four or five years.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, if you're happy with the status quo, i'm sure VM will be ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Update:

It appears that VM may have changed their mind about self install as i've now been told that my V6 will be brought on Thursday by an engineer who will take my old box away with him after installing the new box.

Again, I don't know if this has been done to appease me or will be done for everyone converting to the new box.

They have also agreed to credit my account with a further £60, in effect this covers the TiVo fee from April when my box started going slow.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Looking forward to your thoughts on the V6 when you get it. Hope I can get one soon myself.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I hope that you will be able to get one soon too. My concerns is that if it is the case that self install is not going to be available, that it will delay the rollout. If I think on, i'll ask the installer when he's here.

I can't knock VM for wanting to make sure that everything will work properly though, I suspect that they will want to make sure that VOD works as there is no longer a built in modem.

If your router isn't in close proximity to the TiVo (which mine isn't), then I believe that they fit Powerline adapters free of charge.

Perhaps the built in modem was needed when TiVo was first introduced as at that time we didn't have the high BB speeds that we have now??

I'll be happy to answer any questions that you have Dodgem :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That is a standard feature of collect+

À lot of online retailers now do returns that way as well as deliveries.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The V6 can connect via wifi as well on either the 2.4GHz or 5GHz band.

If no ethernet cable or powerline adapter is connected when the V6 is installed, it will present a list of wifi SSIDs to choose from for the installation.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Cheers.

Excellent! I think I must have been reading about hooking up two TiVo boxes together in error or something.

So I it looks like the days of Ethernet cables & Powerline adapters are a thing of the past for MRS too for those with more than one V6.

Makes you wonder why they're not doing self install??

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Because in large homes wifi can be a complete nightmare , go and read the Sky Q forums.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Okidoki.

Some good news for those with a slow box.

VM are now rolling out a software update to try and improve the speed.

This should take no more than 30 seconds and will carry on being rolled out during the rest of November.

If the box is switched off at the time of the update, it will download it as soon as it is switched back on.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think my Tivo just downloaded the new software, had the blue light after plugging it back in.

Software Version : 20.5.7.RC24-VMC-2-C00

It seems a bit faster but then I have just turned it off at the mains and back on which i never normally do.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

30 seconds?! :eeek: that'll be the fastest thing those boxes have ever done! 30 minutes?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Indeed. What's your (incorrect) source, Richard?

---------- Post added at 17:48 ---------- Previous post was at 17:46 ----------

Yeah, that's the new one if you have a Cisco box. It's 20.5.7.RC24-VMS-2-C8A for Samsung.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

He's just copied seconds instead of minutes from the announcement on the VM forum. Not that it matters how long as the important thing really is that there is an update at all, mine took ~10mins to do.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

On VMs forum today. Wonder if this will stop the drain to sky, due to TiVo problems

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'd like him to confirm that. If the wrong information is somewhere, it needs to be corrected. (A nice illustration of why it's always a good idea to post a link to your source)

It matters if people are expecting it to take 30 seconds. They could think there's a fault when there isn't.

You are correct that in most cases it takes about 10 minutes, but occasionally it can take longer.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It was sourced from an email that was forwarded.

The wording is indeed similar to the VM Community Announcement, but with "seconds" instead of "minutes".

I'm more inclined to believe that it will be 30 minutes :D

Has anyone who has had the download yet found that it has improved things long term?

I imagine that it may speed up initially as it will probably reboot at some point.

I hope it doesn't just disable Suggestions/Thumbs up!?!?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone have the update to confirm speed and suggestions/thumbs

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's definitely faster, for now, but probably better to ask that again in a week when it hasn't recently rebooted. Not sure what's you guys are talking about with thumbs though as i didn't use them before anyway.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just had a box swap and the new box is back to the old tivo. Very responsive but I have noticed that on the mini menu there is no longer a fancy info tag of the channel you are on. But if that's all it takes to get back to this responsive I'll accept it

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Some people have reported that deleting all 'Thumbs up' entries speeds up the box.

Even if you don't actively use thumbs up, I believe that the TiVo always gives one thumbs up to everything that you record, so it might be worth clearing them.

I never took mine off as this was a USP for me when I changed over to TiVo.

I agree, we will only know if the update has worked if it's still running faster after some use.

---------- Post added at 20:25 ---------- Previous post was at 20:14 ----------

I agree, functionality before superfluous bells & whistles every time.

Does anyone know if this update has only gone to the old TiVos or does it include the V6 too?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

At least Q has built in powerline. Which while not officially enabled it is really easy to turn on if you have sky broadband as well.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

True although not yet officially supported.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Can't be far off as the Q hub had an update last month that added it to the main settings so it's not hidden. Only hidden on the actual stb and mini.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It is already on the box, wired connection. However sky are not publicising this. Power line can lead to more complications, wiring etc

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I alr3day said I know it's there. I have it enabled. However it is hidden in the engineer setting menu.

It works great for me.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

in the settings menu, which joe public can access, there is a setting for wired connection.

I was told this also affects the power line.

The power line part I have found flaky.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just checked and I have the new software.
Will be interesting to see if in a week or 2 we don't see the usual slowness creep back in as a reboot helps things along for a day or 2 anyway better software or not.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

that is just Ethernet. Power line is different to that.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There's been mixed reports as to whether the new software has helped to speed up the TiVo.

Some have reported an improvement, others not. Some reported an initial improvement, with a deterioration afterwards.

I think that the fact that software updates usually force the box to reboot will have had a bearing on any reports of improvement.

Only time will tell, my own TiVo was fine for the first month or so.

I genuinely do hope that it will speed up the boxes, but if the box cannot cope with what it's expected to do, I can't see how any amount of software would help, but maybe (hopefully) I'm wrong.

My old box is being collected tomorrow (had a courtesy call earlier today), could those with old boxes who have received the latest software update keep the thread informed as to how things progress over time?

I'm also a little confused, I was told that VM were going to release 10,000 boxes before the end of 2016 (this represents about half percent of TiVo customers).

Apparently, however, 10,000 boxes have already been released. Where does this leave people who want one from 1 December onwards??

Does anybody know if this will effectively mean that they will have to wait until at least Jan 2017?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The 10,000 boxes were only for the technical trial. I'm assuming if all goes well then they will roll out the full scale install across the country.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Imagine on Nov 30th they tell us about the V6 and then go first of all winter we allocate to new customers to stamp out the bugs for our existing customers then spring will see a big roll out

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There is no reason to think that. However, early adopters may face a premium charge.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hey guys, I'm not sure if this has been mentioned yet (lots of pages to read through!) I have just been chatting to VM as a new customer - with the standard bundles that come with the 2 tivo boxes... when the v6 is formally launched i will be able to upgrade both boxes to V6 boxes free of charge!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There has been no V6 pricing officially announced, so I don't know why you were told that, and I doubt very much that'll be the case anyway.

Whether you're a new customer or an existing one I would think they'll be a premium for V6 over the current TiVo box for a period of time - just as there was for the current TiVo over the V+ HD.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ben,

I can send the chat conversation i had with the VM staff member if you'd like?
She may well be mistaken, but i asked twice and was told twice that they were a free upgrade once available.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That makes sense, as it will regulate demand initially. Otherwise, VM would be inundated with requests, no doubt.

Hopefully, they will refund that money when the premium is taken off as things settle down. I seem to recollect they did this with the original Tivo launch.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It would be nice if loyal customers got the V6 at a discount though.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Since having the live chat conversation with VM i have also had an email conversation... with completely different information

"The v6 box launch has been pushed back until 16th December £99.95 and within the bundle that was offered the pricing may have changed as the pricing changes each month so at the moment I wouldn’t be able to offer the v6 if you want to go ahead with the service I can do the offer with 2 tivo500 boxes"