Re: General TiVo Discussion Part 2
 

Thanks

Re: General TiVo Discussion Part 2
 

Is it too early too start talking about TIVO2
:LOL:

Re: General TiVo Discussion Part 2
 

This may have been asked and answered before but my question regards recording priority. If the intuative Tivo tries to record what it thinks you might need from key words etc. and I have set my recoder to record specific programmes, which takes precedent?

Re: General TiVo Discussion Part 2
 

Just got my email today and ordered online. Rang sales first to confirm costs etc.. No confirmation email as yet but did print out confirmation page from my browser with all the correct info. Decided to move the existing V+HD box upstairs so just gonna cost me the £9.50 extra a month inc tivo fee + the £149 activation cost. Not bad really as my TV contract ran out a couple of weeks back so saved £10 a month from retentions so not real extra cost for me.

Happy days :D

Re: General TiVo Discussion Part 2
 

It will be the specific ones that take priority?

Re: General TiVo Discussion Part 2
 

Yup. Planned recordings take priorty over suggestions

Re: General TiVo Discussion Part 2
 

Have they all been sent out today... I still haven't got mine. Just to make things clear, I did receive the last email (the Dean one, and the one after that apologising for calling me Dean) so I should get the email, as I put my customer details on the form.

Re: General TiVo Discussion Part 2
 

Gotten?? ;-)

Re: General TiVo Discussion Part 2
 

My neighbor ordered TiVo upgrade yesterday ... unhappy so many were given install dates he phoned again today to be told there are no install dates on the system for this area at all in the past present or future.. lol ...

Well Done VM you did it again ... launch a product .. sell the product .. but cant supply the product in some areas for the foreseeable future

and before anyone has a go at me for being anti VM .. im actually pro VM but the TiVo launch has been abysmal as far as i am concern and im not even gonna get TiVo

Re: General TiVo Discussion Part 2
 

If you don't get one by the end of Wednesday, then you would be able to call sales.

you should be on our database as a pre reg'er.

---------- Post added at 15:12 ---------- Previous post was at 15:10 ----------

Thanks

---------- Post added at 15:16 ---------- Previous post was at 15:12 ----------

You should hear by tomorrow, Phil.

Re: General TiVo Discussion Part 2
 

Works for me :)

Don't know how true it is, but someone told me a few years ago that it is actually an english word; just not used these days?

Re: General TiVo Discussion Part 2
 

Sounds like it just needs more appointments loading on to the system. Sales should speak to Installs to add more quota.

Re: General TiVo Discussion Part 2
 

just ordered after my email went to the spam folder:mad: Now got an install for the 26th which is my next day off ;)

I hope I don't have the problems I have had with my Samsung v+

Is there a date for BBC red button on tivo yet?

Re: General TiVo Discussion Part 2
 

August-ish I think. Sure DF or someone will confirm :)

Re: General TiVo Discussion Part 2
 

I am a XL customer and still waiting for my 'TiVo' email; will it come soon or should I ring VM?

Re: General TiVo Discussion Part 2
 

tomorrow probably

Re: General TiVo Discussion Part 2
 

Thanks BenMcr :)

Re: General TiVo Discussion Part 2
 

went back into again after a couple of hours and this time it as let me order tivo and chose my instalation date of 26th april.earliest i could have had was 23rd of april.it has taken the order ok this time.so im waiting now for the 26th for virgin media installation man to knock on the door and say hi ive come to install your ........superhub.

Re: General TiVo Discussion Part 2
 

Quick question, I have two normal V Boxes and a V+ Box. If I decide to go with Tivo do I give up my V+ Box to replace Tivo or can I replace one of my normal V Boxes???

Re: General TiVo Discussion Part 2
 

You will be able to swap one of the normal boxes and keep the V+:D

Re: General TiVo Discussion Part 2
 

You can replace whichever box you wish (personally I'd go with the oldest SD box you have and get the tech to shuffle the boxes around)

Re: General TiVo Discussion Part 2
 

Would I be alright ringing the 150 number? In my email it doesn't list any phone numbers just the online link but I'll want to sort mine out over the phone as it probably won't just be a simple upgrade.

I was on VIP 20 until the Sky HD channels came out last year. At the time I got a retentions deal allowing me to get the Sky HD channels on both boxes for a little less than I was paying for VIP20.

I've basically got VIP20 without Talk Mobile and without Talk International. But with V+ as my second box and Sky HD Prem on both boxes. I currently pay £103.99 for that. So with Tivo it'd make it £106.99.

Am I right in thinking that VIP50 with my second box also having the Sky HD Prem channels would come to £107.55? Basically meaning that I would get the benefits of the VIP50 package by paying 56p more than I would do anyway?

Also when do you have to inform them about which boxes to replace/move around? (On phone or when the engineer comes?) I've got both types of V+ but I'd like them switching around and then the older one replaced with Tivo. The old V+ box is playing up on the HD channels so want to get that replaced and make sure that we keep the Samsung one.

Re: General TiVo Discussion Part 2
 

I have one V box and one V+ box - I am changing the V box for the TiVo (as agreed with the TiVo team), at no extra charge (besides the £3 per month).

Re: General TiVo Discussion Part 2
 

I'm on VIP50 although my second box is an old SD one. When I ordered the Tivo I was told there would be no additional monthly cost to swap the V+ for the SD box :confused:

Re: General TiVo Discussion Part 2
 

I read the question as if they were talking about them keeping both existing boxes and adding TiVo. If you swap one of the boxes for TiVo on VIP 50 the price shouldn't change

Re: General TiVo Discussion Part 2
 

Not a complaint, just curious as to the procedure.

Ordered online and it said I would receive an e-mail to confirm my install dates. Should this have happened by now? As I expected an e-mail just to confirm I had put in a request for an install date.

Cheers :)

Re: General TiVo Discussion Part 2
 

http://www.reghardware.com/2011/04/1...ia_500gb_tivo/

The box is expected to cost £49.95 up front, as per the current V+ HD set-top box, and there's an extra monthly fee for the Tivo functionality too. It's not yet clear whether buyers will also need to upgrade their broadband to the 50Mb/s package.

Surely the above is an error.

Re: General TiVo Discussion Part 2
 

Only the bit about the upgrading to 50Mbit lol. That's never been a requirement. God knows where they got that from

P.S. you haven't this time ;)

Re: General TiVo Discussion Part 2
 

I even posted the wrong link before edit , what planet am I on LOL :D it's right now at last.

---------- Post added at 17:08 ---------- Previous post was at 16:57 ----------

http://paidcontent.co.uk/article/419...p-youview-app/

I wonder if this could end up on TIVO ?

Re: General TiVo Discussion Part 2
 

Yeah, July-August at the latest.

Re: General TiVo Discussion Part 2
 

Anybody.... Ive had the email: Q: How long will the option to phone and get it for £150 be for.
2: Would you keep the Cisco box as your second box. or the Samsung V+, reason i ask is one of the original features mentioned was the ability to stream recordings from the tivo to a V HD box, now this really appeals to me, but will this be possible with a V+?
Thanks.

Re: General TiVo Discussion Part 2
 

I current have a V+ box and V box in the 'other room'. Will i be able to upgrade to the Tivo and move the V+ box and swap it with the V box?

Also on the order page do i just 'upgrade' as i already have the extra room on the contract?

thanks

Re: General TiVo Discussion Part 2
 

1. 30th April

2. Totally up to you... do you need a pvr in the second location? The Cisco box is likely to be TiVo'd at some point. The V+ box won't AFAIK

---------- Post added at 17:21 ---------- Previous post was at 17:20 ----------

Upgrade, then once you have your confirmation, call 150 to put notes on your workorder about what you want swapping out.

Re: General TiVo Discussion Part 2
 

Thanks

Re: General TiVo Discussion Part 2
 

Just wondering if any of the staff from Virgin would be so kind as to help me or look into my account.
I signed up to Tivo today for installation Monday afternoon and was told that I would still be paying the £3 fee even though im on VIP 50 and quoted the offer code, also he said as I am swapping my V+ box for the tivo it would actually cost me £7 a month more with discounts ....how can this be if it should only be the £149.99 I am paying?

Re: General TiVo Discussion Part 2
 

Just trying to place my order via the 0800 number provided and while I am waiting for the nice Indian lady to sort out an install date I am getting a very strange recorded message it is saying "BT Talk Talk continue to hold" how strange - or is it me ?

edit - now been on waiting for this Indian lady for 21 minutes now...!!

2nd edit - all done took 24 minutes start to finish with an install date of 8 days - assuming they don't work weekends of course

Re: General TiVo Discussion Part 2
 

Same here, put in the order, printed off the confirmation screen, but haven't yet got the email to confirm.

You've presumably got an order number, so you should be OK in case of any query.

Interesting that the 'order date' seems to be the date that you preregistered, so it looks like they have gone through the list on a first come first served basis, which seems fair enough.

No 'secret code', presumably this is only for those who need to phone in their order rather than follow the link in the email?

Re: General TiVo Discussion Part 2
 

I think it's Manila, not India.

---------- Post added at 17:34 ---------- Previous post was at 17:33 ----------

Yes

Re: General TiVo Discussion Part 2
 

Just realised having put down the phone that the install date I have been given is for Friday 22nd April between 1pm and 6pm - but that date given is GOOD FRIDAY - do Virgin Media do installations on a Bank Holiday does anyone know ?

Re: General TiVo Discussion Part 2
 

Yes. If it was on the system, then it's available.

Re: General TiVo Discussion Part 2
 

Still no email for me, the lady at the tivo dept said this aft that if I dont get an email tomorrow I have to wait until April 18th to ring and get one, by then installs are looking to be may!
I registered in December, got a 001 ticket and entered, then received a "sorry you have'nt won" and nothing since. No Dean email or any other. I emailed complaints, they had no record of me but promised me an email or call on the 11th as I still have the original emails sent to me.
The tivo lady said she'd spoke to someone in the same boat as me earlier today and cant undestand why after all this time my account is no longer pre registered?

Re: General TiVo Discussion Part 2
 

I also ordered online and have not had an email. I think I have picked add tivo not replace my v+ so I called and was told it will take upto 24 hours for the order to go though from the online dept as the lady could not find my order even after I gave her my order number

Re: General TiVo Discussion Part 2
 

All of the XL orders are being processed in order of reciept. you will recieve a reply within 24 hours.

---------- Post added at 17:44 ---------- Previous post was at 17:43 ----------

Sounds like you entered the competition, not the pre reg list from what you are saying.

Re: General TiVo Discussion Part 2
 

I had that as well, I tried to explain it to the woman, but she was struggling to deal with what she was doing. There seemed to be two states of being on hold one was working properly and this one wasn't and was gibberish and not very professional.

If anyone who deals with VM's internal helpdesk routing is reading you might want to look into it. :D

I can't be the only one who deliberately phones our own call centre numbers to make sure the IVR messages and routing works properly? ;)

Re: General TiVo Discussion Part 2
 

I registered for Tivo in December and then entered the "ticket" comp when it came through the post. Got the same emails as everyone else up to the "dean" ones which I didnt get and nothing since.

Re: General TiVo Discussion Part 2
 

I don't think I've ever heard anyone in this country (UK) use that before (gotten). I'm originally Canadian and it's a very Canadian (probably small town Canadian) word which is used all the time.

Re: General TiVo Discussion Part 2
 

Sorry my bad, so many posts on here ! :D

You will still be able to take advantage of the discount though at least. Very strange though what's happened to you.

Re: General TiVo Discussion Part 2
 

Can someone please confirm something with regards to the built-in modem in the TiVo?

Is this subject to VM traffic management policy? If you were streaming loads of content all day, would it choke up like your normal broadband connection would?

Re: General TiVo Discussion Part 2
 

Did the online purchase from link in email and I was offered 23rd April earliest. That's interesting as someone said at 10am this morning that 23rd was the earliest online, so either the system doesn't get updated with used slots, or they have the capacity still.

Great news either way as I know have a lovely birthday present to look forward to. Ahh... patience is a lovely thing.

Re: General TiVo Discussion Part 2
 

It has no traffic management and does not count towards your broadband usage, so no STM.

Re: General TiVo Discussion Part 2
 

sorry if this is posted elsewhere but can someone point me in the right direction in terms of the TIVO box spec's

i.e. what it can record at once whilst watching another channel etc etc

Re: General TiVo Discussion Part 2
 

Nice one, DaBoz :)

Each area has it's own allocation of installs, so someone in another town getting the same dates won't affect you.

Re: General TiVo Discussion Part 2
 

It can record three shows at once , while you watch a recording off your HDD.

---------- Post added at 18:03 ---------- Previous post was at 18:01 ----------

Popular this TIVO on the tech sites

http://www.pocket-lint.com/news/3955...dia-500gb-tivo

Re: General TiVo Discussion Part 2
 

I pre registered as soon as TiVo was announced, but still no email.

How long should I wait until I simply call CS and see what is going on?

Re: General TiVo Discussion Part 2
 

I have ordered mine today with a installation date of the 20th of April.

Re: General TiVo Discussion Part 2
 

I think that they are still been sent out today and tomorrow?

Re: General TiVo Discussion Part 2
 

No email for me either. Pre reg on the 1st and got an email saying thanks for registering my interest.

Got another on the 16th of Feb saying 'TV magic is only weeks away'

Then the last one I got was a 'Sorry your not one of the lucky ones' on the 18th March.

I'm an XL TV, XL BB & L Phone customer??

Re: General TiVo Discussion Part 2
 

Am I the only one on VIP50 that hasn't received the email yet? I received all the other emails so was sure I would have been contacted by now. How long should I wait before I contact VM?

Re: General TiVo Discussion Part 2
 

I got mine today as a Triple XL customer so they must be doing it by package so I would assume that you will be getting yours tomorrow

Re: General TiVo Discussion Part 2
 

I got that recorded message also! It seems bizarre that a competitor is advertised on holding time on VM telephone system. Maybe some of the Staffers can report this to those who arrange such things.

Re: General TiVo Discussion Part 2
 

Yes something about BT Talk talk continue to hold and then it goes garbles and keeps repeating itself.

Noticed this for last few weeks now when i rang them about something on my bill the other week, I would have thought this would have been rectified by now.

Re: General TiVo Discussion Part 2
 

The call centre assumed (correctly) I'd want to keep the V+ and had arranged it that way before I even asked.

Re: General TiVo Discussion Part 2
 

Got my email......

Phoned the 0800 number to arrange installation and got a nice suprise. I'm on XL BB, XL TV and XL Phone with Sky Movies and Movies HD with 2 V+ and 2 Vbox.

By the time they had finished, I'm now on a "new package" called "Tivo VIP 100" with movies, sports, premium hd etc for £149 and then £7 less a month than i was already paying.

No monthly Tivo charge and free install with an install of Monday PM.

I'm a great believer in if it seems too good to be true it prob is so afterwards i phoned up retentions just to check it was all correct and it is.

So looks like as well as 100mb being available in my area 2 months earlier than the pdf reckons, there are some new packages in the offing as well.


Phil (Soon to be happy Tivo user) :D



Forgot to mention, only pre-requisite it would seem, was i had to change over to direct debit.

Re: General TiVo Discussion Part 2
 

They could be trying subliminal messaging to try and get you to change you mind, i think that is why some have said that they have been put on hold a lot of times:erm:

Re: General TiVo Discussion Part 2
 

Got my email today. I did pre-reg and enter the competition, but got a "Dean" email, followed by another last week saying I would get details this.

All done online, install ordered for Saturday 23rd April AM :)

Now all I've got to do is watch what's left on the V+ before then...

Re: General TiVo Discussion Part 2
 

Still haven't got mine.

Re: General TiVo Discussion Part 2
 

Hi guy's
Need a little bit of info
Anyone got a pic of the rear connections of a tivo box or could tell me the exact position of the HDMI connection.
My hdmi lead just fits the V+ box so if any further quantity of lead is needed im goin to have to get one before the install ive got on friday.
Cheers Dazgwinn

Re: General TiVo Discussion Part 2
 

Scroll down and it shows the back of the box and various other things?

http://www.pocket-lint.com/review-ga...review/1#image

Re: General TiVo Discussion Part 2
 

all booked and sorted for sunday install!

149 bargin!

Re: General TiVo Discussion Part 2
 

Cheers for that
Yep got to get another one,
typical!
Ta Dazgwinn

Re: General TiVo Discussion Part 2
 

Does the TiVo box have a cooling fan in?

Re: General TiVo Discussion Part 2
 

How are you able to order Tivo online without an email?

Re: General TiVo Discussion Part 2
 

They just used the one that i had before if not they should have one with them?

---------- Post added at 19:21 ---------- Previous post was at 19:19 ----------

No it has a external power source the same as the V-HD so there is no noise from the box ( although i stand to be corrected )

Re: General TiVo Discussion Part 2
 

There are a lot ordering without receiving the email. It is discussed on other forums and the 0800 number is freely available there too.

I'm not going to post it here or link as, correct me if i'm wrong, the details aren't supposed to be generally available.

A little googling may find it though.


Phil

Re: General TiVo Discussion Part 2
 

Sorry I had the email about the offer but not back from virgin about my order it takes up tp 24 hours for the online team to get back

Re: General TiVo Discussion Part 2
 

YES! This is great news for me. The tiny fan in the V+ sammy is only thing that annoys me about it. Even in standby it comes on for long periods.

Looking forward to getting TIVO even more now!

Re: General TiVo Discussion Part 2
 

Oh so its got a power supply like a laptop would have?

Re: General TiVo Discussion Part 2
 

any current TIVO users out there who can confirm the noise levels from the box while on vs in standby?

Will be really useful info for me.

Cheers

Re: General TiVo Discussion Part 2
 

Yes it has the little power pack at the back that is in-between the plug ant the box.

---------- Post added at 19:39 ---------- Previous post was at 19:38 ----------

Very quiet!

Re: General TiVo Discussion Part 2
 

silent? Or just HDD noise? Or does it have a fan for the tuners?

Curious.

Re: General TiVo Discussion Part 2
 

Silent as I have not heard a noise from the box!

Re: General TiVo Discussion Part 2
 

Ok "found" the 0800 num.
TIVO being installed on Monday 18th April between 1-6pm!!!!!
Keeping the V+ box for the bedroom.
50MB, XL TV, XL PHONE.
Monthly bill £76.55.:):):):):):)

And................................RELAX!

Thanks to ALL info and help on here and DF sorry again!

Re: General TiVo Discussion Part 2
 

Same as me except I have XL phone and L BB. See my post on page 77

Re: General TiVo Discussion Part 2
 

Just booked mine for 23rd April. When they call will explain to them i want to keep the V+ box and move it into second room and they can have the V Box back....

Re: General TiVo Discussion Part 2
 

I've had the e-mail but now think that the 500gb Tivo would suffice my needs, would there be another e-mail to remind us that it's being released or is it just a free for all on the 16th of May?

Re: General TiVo Discussion Part 2
 

Just got my order sorted a short while ago. Was on the phone for best part of an hour though (most of the time on hold - before spekaing to anyone, then confirming delivery and then confirming something else lol). That recorded message sounds a bit mucked up.

Ordered an upgrade to VIP 50 + Sky HD Premium on the 2nd box = £107.55. Only worked out 56p dearer than adding Tivo my existing package so I thought the extra 30mb was worth 56p lol. Install set for next Wednesday.

Re: General TiVo Discussion Part 2
 

I got that and was a little concerned as I was giving credit caed details over the phone and it was very strange to get mentions of BT and Talk talk on a virgin call centre.

I was assured it was OK but the CS rep wanted me to be fully assured and passed meover to his manager after taking my order, who explained it should have ben a full message comparing VM to BT and Talk Talk prices, but it had some how got truncated.

Anyway, my card payments are showing up on My Virgin media, so it wasn't the opposition diverting my call :D

---------- Post added at 20:31 ---------- Previous post was at 20:23 ----------

Sorry to quickly go off topic:

:

http://www.answers.com/topic/gotten

Re: General TiVo Discussion Part 2
 

I'm actually doing probably the worst thing possible and just waiting for the email to arrive, which it hasn't yet. I don't want to be seen as jumping the queue or anything. However, being what feels like the last person to receive the email is killing me inside... (of course that was a joke, but it's annoying, trust me)

What's worse is there are actually people who have gotten the email before me and hate TiVo and are just slagging it off. Why must they tease me! I heard that they were sending out these emails in reverse order from VIP, to XL and then L. I'm on XL. I feel as though someone has misplaced my email! There's still another day left, I'll have to wait tomorrow now too!

Re: General TiVo Discussion Part 2
 

Thanks for clarifying :)

Re: General TiVo Discussion Part 2
 

Happy that I have got my TiVo booked for next Thursday. Gutted that I have lost my loyalty discount in the process. Has anyone else had this problem

Re: General TiVo Discussion Part 2
 

Why did you lose your loyalty bonus?

Re: General TiVo Discussion Part 2
 

They said that taking TiVo starts a new contract. I asked to speak to billing and the confirmed my £22.00 loyalty had now gone. I was under the impression that it would only cost £3.00 more for tivo.

Re: General TiVo Discussion Part 2
 

Iv just ordered mine online so waiting for the call but wont be taking it if thats the case then....

Re: General TiVo Discussion Part 2
 

Nor will I if thats the case...........:td:

Re: General TiVo Discussion Part 2
 

I checked that I kept my loyalty discount, and was assured that I would (and I have the time/date of call, and the TiVo Team member's name).

Re: General TiVo Discussion Part 2
 

Just check it out with the when you order. I phoned three times after booking and got told three versions of what my monthly bill would be. I am sure people just make up as they go along.

---------- Post added at 20:19 ---------- Previous post was at 20:16 ----------

That is very interesting Hugh.

Re: General TiVo Discussion Part 2
 

It should be written in your account notes so that they all sing from the same songsheet.

Re: General TiVo Discussion Part 2
 

I had a slight problemette with billing when I upgraded to the 30Mb SuperHub, and neither CS or Retentions were able to resolve it - they passed me on to the CEO's office, who, after a brief discussion, agreed to resolve the issue (I didn't ask for additional discounts/recompense, just the status quo).

Those notes were on my file, and the people I spoke to noted that I did not wish a re-occurrence of the "misunderstanding".:)

I was informed it was a new 12 month contract, but I have no issue with that.

Re: General TiVo Discussion Part 2
 

Well I am not sure why the confusion then. Is it correct that the discount should be lost. I was told discount was very high and that TiVo is a new product.

Re: General TiVo Discussion Part 2
 

That sounds better!

Slightly worrying. Have had problems with my bill before with Virgin.

Dont want it installed and tied into another contract to find out at the end of the month im paying loads more!