Re: 20 Mb/s to 30Mb/s free upgrade
 

That's might take a long time for uplifted, might not work.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will work why do you think I posted it, you can pay if you want to but the is no need as above.:rolleyes:;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Leaflet through the door today (in my area that has no room for new customers).

£10 month for triple play and with not line rental on top, for 12 months.

Incidently as ignition already knows, I have had compensation for my service quality so in affect a discount, but I dont ring retentions haggling, the discount is manually applied as long as my fault is existing and will happily pay full price when is fixed.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

wtf?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Of course it will work and it will not take a long time. Why do you think me and Masque have been mentioning this a few times in the thread!

Re: 20 Mb/s to 30Mb/s free upgrade
 

It won't work that way because Virgin Media know some 20Meg customers still got old modem support up to 20Meg, so, there won't be automatically uplifted as it your own responsible, if you want 30Meg, get a superhub and pay £30! Otherwise stay as where you are at 20Meg with your old modem support 20Meg. .

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM's retentions department continue to be the stingiest I've come across.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I take it that you actually failed to read the post.

Re: 20 Mb/s to 30Mb/s free upgrade
 

MoWhat on earth are you smoking? We both stated only 20mb users with superhubs will be uplifted automatically.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's not technically churn if you cancel before you're actually connected :p:

Given the offer(s) they made to you and myself (£50 credit, £60 cashback, £15 off for 3 months) and the fact once I'd joined they refused to admit the deal and didn't seem the slightest bit phased I was going to cancel under the 28-day satisfaction guarantee, looks like they're more terrified of losing acquisitions than churn.

Have you ever seen him succeed at reading anything?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Eh?? Why would a 10mb customer have a superhub?

Re: 20 Mb/s to 30Mb/s free upgrade
 

hi,
ordered xl30 over phone. lady in india pretty good explained tech will do install next tues.
she said it will be a new 12 mnth contract.

not sure how they decide if a tech is needed as i think my bb is fine,saves waiting for the hub being delivered.

£30 on next bill & £1.50 reduction each month.

have activation number to call i guess after the tech has left to get the modem updated.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If they paid £75 for one?

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

Except you shouldn't pay the £30 even if you request the upgrade now

Re: 20 Mb/s to 30Mb/s free upgrade
 

I doubt there will be many of them at all though. I think TC was just being silly again though with his post.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I received a letter yesterday from Virgin offering a free upgrade to 30Mb from 20mB with a one off charge of £30 but when I called I was told it would cost an extra £4 per month because of a promotional deal I signed up for when I upgraded my TV 3 months ago. Surely this just affects the TV - I don't understand why this affects the whole package. :confused::mad:

Re: 20 Mb/s to 30Mb/s free upgrade
 

I understand that but how will it affect an existing 20Mbit XL customer stuck on a single downstream? I'm not saying you are wrong I'd just like to know a bit more :)

I won't be moving until the SuperHub can be changed back into a modem.

Re: 20 Mb/s to 30Mb/s free upgrade
 

so now its a Activation/delivery charge you need to make your mind up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it was a delivery charge i shouldn't be paying because there will be someone installing mine!

I don't think even Virgin no what to call it anymore. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

For those getting a £1.50 reduction in broadband cost, how much was you paying for your broadband originally before the reduction?

Re: 20 Mb/s to 30Mb/s free upgrade
 

This is now in the realms of fantasy, are you taking something rather exotic in order for your mind to work in such a strange place.https://www.cableforum.co.uk/images/...2011/06/21.gif

---------- Post added at 14:25 ---------- Previous post was at 14:22 ----------

If you do not have a Superhub and you want to upgrade to 30Mb then they will ask for £30 of you for Activation and it will also pay towards the cost of the courier unless you are having a free manned install, either way we have to pay £30 to get the upgrade to 30Mb if we only have a standard modem or hub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

bb 20m xl £37 before £17 discount for triple service

Re: 20 Mb/s to 30Mb/s free upgrade
 

He collects the modems remember.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

surly that post should be moved to the humor section

---------- Post added at 14:36 ---------- Previous post was at 14:26 ----------

so if you do have a superhub it will be £20 activation as the 50Mb is now.
and £10 to help with the post or for the installer to visit you
now that makes more sense.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you have read my post in the link below you do not need to pay if on 20Mb with a Superhub.

http://www.cableforum.co.uk/board/35...-post1032.html

---------- Post added at 14:39 ---------- Previous post was at 14:38 ----------

Mine increased by £1.50 recently and I do not expect it to go down.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

thank's but i am ok !
https://www.cableforum.co.uk/images/...011/02/147.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

You asked a question that others would want the answer to.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

i was trying get a summarize of the £30 cost.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Right so after 2 hours on the phone because there was something wrong with my super hub, i now have it set up, :) is there any confirmation 30meg will come free in couple weeks or should i just pay £30 now??

p.s i have read all the rest just confirming

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will come to you for free if on 20Mb with a superhub. Maybe 4-6 weeks or longer though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

hmmm is it worth the wait is the question now.... :confused: this could be tough

Re: 20 Mb/s to 30Mb/s free upgrade
 

There's a few people saying this, including yourself, but I've not seen a definitive source for this information. Their press releases and website mention nothing of it.

Can you confirm you're absolutely sure about this based on an official VM source? For the record, I don't consider posts on this forum to be an official source.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The VM staffers are giving you the best information they have.

It is, imho, inappropriate to ask them to confirm it officially, as they are on this forum in an unofficial capacity.

Re: 20 Mb/s to 30Mb/s free upgrade
 

All im telling people here is dont be stupid and pay the £30 charge, upgrade to 50Mb for 6 months which will cost you £30 and get the superhub for free, then downgrade back to 30Mb if you wish.

If you already have a superhub, still upgrade to 50Mb as they will still attempt to charge you the £30.

The way they have done this is very stupid.

Re: 20 Mb/s to 30Mb/s free upgrade
 

This'll be why people are being told they will lose their retentions deals.

Also note the old page is back up, though it's omits some key information in the T&Cs that are only mentioned on the new page:
http://shop.virginmedia.com/existing..._EC-30-Upgrade

---------- Post added at 15:29 ---------- Previous post was at 15:26 ----------

Yet the same staffers were saying "we can't reveal anything, wait for an official announcement" only 3 days ago.

If it's information they have, it would be nice to know if it's confirmed information or just rumour. If it's unofficial information it's inappropriate for them to imply it as a certainty and tell people what to/not to do based on it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

im on a bundle package that have
TV M (no +)
Phone M
and BB XL

paying £32.24 (according to last email bill)

if i do upgrade would i have to go for TV M+ (as TV M isn't available in build a bundle)
which i think would make my bundle cost £37.99

Re: 20 Mb/s to 30Mb/s free upgrade
 

OK lets just let everyone who already has a Superhub on 20Mb ring up and pay £30 for the upgrade and receive a new Superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The fact that there are a few of us telling you this should confirm to you that it will happen.

Remember not everyone will realise the change in speed is there or know they are entitled to it. But they will have been installed with a superhub with their 20mb for the last few weeks. So they will get uplifted to 30mb at some point in the next couple of months.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But thats what they are doing already

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is it me, or has CF been overrun by morons in the last few months? Between this and the TiVO thread, the sheer amount of people wanting something for nothing and not even being prepared to wait for it when they may very well get summat for nowt is mind boggling! I've always appreciated the respect that CF afforded the VM staffers who chose to spend their free time on t'internet discussing work! You certainly wouldn't catch me doing it and I'm ruddy grateful that they do.

Chill out, calm down and show a bit of respect people. CF is very loosely moderated - if this was some of the other forums I frequent, the banhammer would have been wielded by now. Mad props to all the regulars for giving us as much info as they're allowed (and probably more than they should).

Rant over. Sorry mods.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm going to print that out and have it framed. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Do it by phone, like I did, and you can keep what you have and just have the upgrade in speed.
I had to do mine by phone as had a loyalty bonus but realised I was paying for some things I did not need. Dropped the extras so just have TV M and XL phone with caller display and will be paying less a month.
Am a very happy bunny.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I prefer to call it "The Mallet of Loving Correctionâ„¢".;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

"Customers on non-standard pricing will need to move to standard pricing to receive these offers."

I take it this means the monthly cost of my 20MB broadband (£37 - £12 discount = £25) will automatically reduce to the standard price of £18.50 for 30MB?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Had ordered yesterday, but my mum called up today just to confirm it had gone through.
To our surprise, it had not gone through on the internet so while she was on phone she ordered it again.
SuperHub will be delivered Friday (agent originally said next Thursday)

Will let you know how everything goes!

Re: 20 Mb/s to 30Mb/s free upgrade
 

From what the briefs say yes, everyone that goes for XL (30) pays the same price

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just make sure you have 77 pages of paper first :p:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Assuming that was in reply to me, thanks Ben.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well I put my order through online and got an email today with an install date of the 8th and a suspicious "agreed new monthly charge" line. Hmmm.....

In the spirit of sharing what I suspect is going to be an interesting call here comes a blow by blow account of my adventure into Virgin Media Customer Services... :)

Right, called Customer services and am now speaking to "Sharon" who, to my considerable surprise just told me "Because you've upgrade to 30mb and you've lots of discount you've lost your discounts and your monthly charge has increased by £44 to £70something". I say "Sharon" in quotes because I'm fairly certain that isn't her name and she isn't in Knowsley... Anyway, I digress.

I'm back on hold whilst Sharon checks something....

And we're back..

Having had a couple of minutes to let the enormity of my £44 per month "free" upgrade sink in I've asked Sharon to cancel the upgrade and charge. I'll stick with my lovely Mates Rates deal and 20mb.

Aha, apparently Sharon can't help me with that and has to put me through to her "self Install team".

Back on hold for a couple of minutes..

Now talking to a polite helpful chap called Will (clearly in Knowsley unless he's one of the roaming scousers you find all round the world) and have asked him to stop the changes, charges and cancel the install - I don't want to lose my rolling contract and Mates Rates discount. I'll stick with 20mb...

Back on hold, Will checking in with his manager, somethings not quite right...

OK, Will has checked and confirmed with his manager my monthly fees won't change after all but can't confirm in an email as he's in "activations" and not sure why "Sharon" put me through to him in the first place.

Will offers to put me back through to Customer Service - OK, in for a penny I suppose...

Now on hold on my way back to Customer Services for someone else to hopefully confirm I'm not starting a new 12month contract or losing my Mates Rates discounts... /sigh

5 minutes of agreeable hold music so far...

I have a bad feeling about this....

and I was right to be - been cut off after 10 mins on hold...

Ok, much against my better judgment I'm dialing 150 and trying CS again...

10mins of jaunty music and still waiting for someone to speak to me...

Ohh, Eliza Doolittle, I like this one... Switch to hands free and boogy around the room to ease my now numb limbs...

15 mins... considering sending out for Pizza, this could be a long evening...

Hurray, through to Matthew (Could be anywhere, he's not giving it away with any noticeable accent) in installs who confirms that there should absolutely be no extra charges, my discounts don't change, it is just one £30.

Fantastic - nice one Matthew - everyone should just have your direct line number...

Matthew doing a bit more digging and "Sharon" has canceled the order after all, Matthew (who is incredibly polite and helpfully despite my ramblings and obvious phone fatigue at this point) offers to rebook the order and install, confirms I won't lose my discount and helps me change the install date by a day which actually makes my life easier anyway.

Slump back in my chair, beg wifey to find a beer and crisps to help revive my frazled brain and body with a generous helping of salt, vinegar and alcohol.

Post the fun here and then wait to receive the inevitable letter in a couple of days thanking me for taking out a new 12 month contract and detailing the additional £44 per month charges I may, or may not have agreed to depending on what hidden horrors have been inflicted on my account by "Sharon" or not...

I'll let you know how it all goes next week :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

For arguments sake,if you don't have the superhub can you stop on the 20mb/s indefinitely,or will it be phased out some time in the near future?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Athanor,

I am on retail rates deal and I was also told my bill would go up by £44per month to about £70.

I then went online and done the upgrade and got a date of the 11th Feb but I'm worried that my next bill will be £70 and I don't want to call CS for it to be messed about with.

Luckily I know a VM Rep so I am dealing with him via mobile and e-mail.....I hope.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Virgin never phase out a tier of service if they don't have to, so you should be able to remain on it for as long as you want.

If they do decide to stop it you would get a letter with enough notice to sort out any changes

Re: 20 Mb/s to 30Mb/s free upgrade
 

Let me know how you get on, if it's any help Will and MAtthew (along with their managers) have assured me there's no change other than the £30 activation and they have no idea why the CSR said it would go up by £44,

I feel a visit to the CEOs office (not his actual office you understand, rather his army of people that keep people like me from reaching him) next time i'm in Hook coming on... :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I agree, I am actually amazed that I will be paying less for 30mb than I was for 20mb.

If people continually keep questioning the VM staffers then they will just stop posting.

As far as I can see all they are saying is if you are currently on 20mb and are price sensitive (ie you don't want to pay the £30 activation fee) AND currently have a superhub, be patient as there is a very strong possibility you will be uplifted to 30mb for free.

Inpatience, or the urgent need for 30mb comes at price and that is £30.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for the reply BenMcr

Re: 20 Mb/s to 30Mb/s free upgrade
 

All I asked is whether the information given was:
a) Confirmed plans from VM
b) Speculation

Nothing to do with impatience. I couldn't care less when it happens, I'm already on 50mb and the only upgrade I care about is 100mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's what they believe is going to happen - asking them to officially confirm it is unfair.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not sure why I was quoted but here you go :

a) Confirmed plans are not announced on this site, Virgin do that officially on the Virgin website and via selected media outlets, asking a VM staff member to do it on this site is disrespectful (imo) as they could lose their job.
b) Don't have a problem with speculation, just don't expect a VM staff member to confirm something 'officially' in this forum, that isn't why they post here.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Actually if you have the SuperHub (or VMNG300) you can upgraded to 30Mbit without paying the £30 fee now. It's no secret

However you still have to phone up to get it processed

Re: 20 Mb/s to 30Mb/s free upgrade
 

I never asked anyone to confirm anything officially. All I asked is whether they know for sure or are just guessing. I don't see how that's at all unfair.

I could say pigs can fly. Could just have easily read it on Facebook as seen it myself. I certainly don't think it would be unfair to ask which.

It sounded like you were questioning me questioning VM staffers.

a) Rubbish. Confirmed plans for the 30mb upgrade were were announced on this site well before VM did so on their own website, they were also announced officially on dozens of other technology news sites before VM did so on their own site.

Asking a poster on a forum to confirm if what they said was guessing or based on fact is not at all disrespectful and has nothing to do with their job. If they're posting information their job forbids them from posting, that has nothing to do with me.

b) I couldn't care less who they are, whether they're VM staff or not or whether their official or not. If someone posts a statement as fact with no clear justification and no evidence to back it up, it's perfectly reasonable to ask if they're sure and what makes them think that.

Almost all the VM staff here have disclaimers like
"All views expressed by me on this forum are my own"
I see absolutely nothing wrong with questioning someone's personal opinion on a discussion board. All I asked for is an answer like

"I'm sure because I read it on site X" or
"I'm pretty sure, somebody important told me at the pub" or
"I'm just guessing because [insert reasoning here]"

If they're not willing to answer they can say so themselves.

Re: 20 Mb/s to 30Mb/s free upgrade
 

OK, let me rephrase that - I have no need for a "wireless" anything
:confused: Copper cables ??

Re: 20 Mb/s to 30Mb/s free upgrade
 

Whether you have need or not you want the 30Mb unless you have a VMNG300, the modem that was provided to 50Mb customers initially, you are getting a Superhub which is wireless 'n' compatible.

It's not about what you need it's about the equipment the operator requires you to have to use the service.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just responding to qasdfdsaq's erroneous assertion.

Re: 20 Mb/s to 30Mb/s free upgrade
 

OK, your first post suggested you didn't care about "wireless n" without specifically saying you don't want wireless anything else either. The N wasn't at all relevant and confused things.

If you intend to use only wired ethernet, then yes, of course you won't need wireless of any sort.

Re: 20 Mb/s to 30Mb/s free upgrade
 

@qasdfdsaq

I wasn't questioning you at all, why would you think I was ?

Your entitled to you opinion, I was just offering mine.

I have no desire to enforce my opinion on you or anyone else on this forum, I was just expressing my own opinion based on a number of posts within this thread.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Sorry, I assumed wrong. Thought the comment was directed at me as everyone else was questioning my questioning at the time :p:

Re: 20 Mb/s to 30Mb/s free upgrade
 

No problem ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I thought the deal was that I paid for the service, and the operator paid for and installed their own equipment to provide it.
So I would be able to use 30mb without wireless n.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes but you still need the SuperHub - you can just turn the Wireles radio off and use the 4 wired ports on it

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ahem......;)

I'm not sure if there's a major difference between "asking someone to confirm something officially" and "to confirm that they are sure it is based on an official source".......

Re: 20 Mb/s to 30Mb/s free upgrade
 

"Can you confirm you're absolutely sure about this" being the operative part. "based on an official VM source?" as the other.

Not

"Can you confirm absolutely on VM's behalf" or "be an official source".

I only asked if he was sure of his opinion and what it's based on. It could just as well have been on a press release or an obscure page of the website I hadn't seen. I never asked for an official statement on behalf of the company. I don't see how this is unclear.

Re: 20 Mb/s to 30Mb/s free upgrade
 

We obviously read things differently - I believed "official source" was the bit you were concerned about (providing verification)......

My apologies.

Re: 20 Mb/s to 30Mb/s free upgrade
 

... for which I would need to pay an activation/delivery charge. For a speed upgrade that will soon be given out free to anyone who already has the kit, whether they paid for it or were given it free (upgraders or new customers, perhaps). VM have a funny way of trying to keep their long-term customers happy.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not a problem. I'm beginning to see where the confusion is coming from now. I should probably have phrased it better.

All I wanted to know is if he was sure this was going to happen, and whether he found out through credible channels, vs., say, from the bloke down the pub, or just because thats how he thought it should happen (OK maybe implying a team member is thinking like telfordcable might not have been the brightest idea either :p:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I work for VM and got it from a very reliable source.

Also there have now been a few of us telling you that it will happen so you'd think that would confirm we are not making it up or guessing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not really.https://www.cableforum.co.uk/images/...2012/11/13.gifhttps://www.cableforum.co.uk/images/...2012/11/13.gifhttps://www.cableforum.co.uk/images/...2012/11/13.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

This threads gotten pretty big, any chance someone could summarise what's happening right now in one post? I did try to keep up until about post #300 but lost it until yesterday and finding it hard to wade through 800+ posts to find the info. Also finding a lot of contradicting stuff.

Basically want to know the following....
Is the upgrade available now to 20mb customers on old kit or am I just getting the superhub with hopes of being upgraded later? (i.e. Is the speed increase immediate once the new kit is installed or does that come once my area is switched over like with previous free upgrades?)

How is the upgrade paid? One-off card payment or added onto my bill?

Does this start a new contract? And if so What length?

Will me being only 6 months into my current contract hinder me in getting the upgrade? I know it normally wouldn't but I've seen mention of new 12 month contracts coming in with the upgrade as above.

Any difference in STM or is it the same as 20mb? (I assume same as 20mb will be the case).

Think that's everything I wanted to know. If anyone responds and they feel they have more relevant info that I haven't asked for feel free to add it to your reply.

Re: 20 Mb/s to 30Mb/s free upgrade
 

As soon as you get the SuperHub you would get 30Mbit. What upload you get is dependent of the Faster Upload work being completed in your area

Added to the bill unless you have a Credit Limit and the changes would take you over it

Yes if you require new kit, for 12 months. (If anyone has an 18 month contract and has over 12 months to go on it then the end of the minimum term wouldn't change)

No, however depending on your current minimum term your broadband may remain under a new minimum term for longer than the other services

Differences are here http://shop.virginmedia.com/help/tra...nt-policy.html (As with the other services, a different upload policy applies depending if you have the faster upload or not)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Only the policy for people without faster upload has disappeared :-/

Re: 20 Mb/s to 30Mb/s free upgrade
 

I love it when an engineer rings and asks if he can call 3 hours before the allotted time window :p:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh poppyseeds ;)

E-mail sent to a colleague

Re: 20 Mb/s to 30Mb/s free upgrade
 

ok I got my superhub in and activated but I think something is wrong, I asked the lady on the other end is she 100% sure its working and she said yes but I need to wait 5 mins for the signal.

I only have one downstream channel locked, also for those curious my upstream is already docsis2 I think. 5120 symbole rate.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 1 42884296 Kbits/sec 402750000 Hz 4.7 dBmV 44.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 1 5120 Kbits/sec 25800000 Hz 39.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Re: 20 Mb/s to 30Mb/s free upgrade
 

What speed are you actually getting though?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Typical....I phone up for my "Free Upgrade" to be told I have to pay another £10 per month! They make it up as they go along...free update my ass!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is the top light on your Superhub green? If its locked onto DOCSIS3 it would be blue, and judging by your internal stats it's currently locked onto DOCSIS2, hence the single channel.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You must be on a retentions deal?

Re: 20 Mb/s to 30Mb/s free upgrade
 

You've not read the thread then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

thats becuase you are on the L 10Mb .

Re: 20 Mb/s to 30Mb/s free upgrade
 

benmcr no speed its offline.

here is from event log mac filtered out.

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=<filtered>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

Re: 20 Mb/s to 30Mb/s free upgrade
 

Whoah there!
It's all wrong... waaay wrong.

Your downstream is on non-EURO docsis (should be 55mbps down not 42mbps) and your upstream is majorly broken.

It's not 5120Ksym/sec, it's exactly what it says - 5120Kbits/sec

That's half the lowest I've ever seen VM use. Probably QPSK. Normal DS2.0 upstream in most areas is 20mbit/sec.

Did you say you were on legacy or overlay before the SH arrived? Maybe the CEO office's tinkering locked you onto one or the other and it's not been moved for 30mb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nope, I am on XL 20mb

Re: 20 Mb/s to 30Mb/s free upgrade
 

top light on my Superhub turn's blue when i put it on the 5ghz .

Re: 20 Mb/s to 30Mb/s free upgrade
 

qasdfdsaq haha I told you my area has serious issues :p so not even eurodocsis?

my upstream on old modem was QAM16. I assumed I would stay on the same docsis3 as I was on before, this is becoming a joke.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And do you have a retentions deal Tod?

Re: 20 Mb/s to 30Mb/s free upgrade
 

sorry was going from

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh yeah.....I havn't changed that for a while! Amended :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

any ideas on what I posted ben?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm not sure about this and Ignition would now better than me, but I believe all 50mb+ channels (i.e. overlay) use 55mb EURODOCSIS channels whereas some parts of legacy use the "US" 42mbps channels. Still think you might have been overridden and putting 30mb on your acc hasn't taken off the override?

Status looks like it should be online. What do the config pages say? (Not got a SH so don't know exactly what they're called, but I mean the ones that tell you your upstream/downstream rate caps and so on)

From what I gather of all the info in this thread 30mb *should* be using the exact same channel configuration as 50/100mb. And that certainly isn't it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

hee is more releveant logs sorry, the line I pasted was just for time sync.

Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) Lost MDD Timeout;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) MDD message timeout;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's what I was saying I had no clue on, but ended up in the wrong place so deleted the post (but not quick enough it seems) lol