Re: Upgrade from 2 - 10 meg
 

10 meg is brilliant and very stable I can't fault it at all, but I am the olny virgin broardband user in my street, perhaps that increases reliability.

regards Nigel.

Re: Upgrade from 2 - 10 meg
 

Phone them back!

Re: Upgrade from 2 - 10 meg
 

Hi squealy, I had the same problem, so I called them and they said the same thing to me 24 to 48 hours !!! I called them back and the guy I talked to told me I needed a new modem so he ordered one I got it 2 days later wired it up and it's working ok now, I don't always get 10 megs but I'm pleased.

Re: Upgrade from 2 - 10 meg
 

I finally got upgraded to 10 meg at the weekend, but using the speedtest at the top of the page I never get above about 5.2 meg. I have rebooted the modem several times ( NTL 120 ). Are there any other checks I can do before phoning Virgin?

Re: Upgrade from 2 - 10 meg
 

Hi Bud, just to give you a idea what I get here's the results.
From Here:
www.mybroadbandspeed.co.uk

Date Download Speed Upload Speed
Today 10:41 7365 kbps (921kB/s) 484 kbps (60.5kB/s)
Yesterday 22:45 9030 kbps (1.13MB/s) 475 kbps (59.4kB/s)
Sunday 22:18 4606 kbps (576kB/s) 482 kbps (60.3kB/s)
Aug 25, 14:03 4875 kbps (609kB/s) 475 kbps (59.4kB/s)
Aug 24, 22:55 5329 kbps (666kB/s) 476 kbps (59.5kB/s)
Aug 23, 09:37 4805 kbps (601kB/s) 482 kbps (60.3kB/s)
Aug 20, 21:23 6553 kbps (819kB/s) 116 kbps (14.5kB/s)
Aug 20, 08:47 5007 kbps (626kB/s) 483 kbps (60.4kB/s)
Aug 20, 08:46 3659 kbps (457kB/s) 484 kbps (60.5kB/s)
Aug 19, 09:17 6116 kbps (765kB/s) 483 kbps (60.4kB/s)
Aug 19, 08:52 3593 kbps (449kB/s) 485 kbps (60.6kB/s)
Aug 19, 08:51 3231 kbps (404kB/s) 483 kbps (60.4kB/s)
Aug 19, 08:50 13297 kbps (1.66MB/s) 485 kbps (60.6kB/s)
Aug 18, 22:37 6627 kbps (828kB/s) 481 kbps (60.1kB/s)

Re: Upgrade from 2 - 10 meg
 

Anyone in Leicester had an upgrade yet?

Re: Upgrade from 2 - 10 meg
 

Have in Melton Mowbray,Area 30 not sure if under Leicester or Nottingham though

Re: Upgrade from 2 - 10 meg
 

I'm in area 30, although no sign of the upgrade so far

Re: Upgrade from 2 - 10 meg
 

I'm sure everyone is just fascinated by my travails with this upgrade so here's an update:

Upgraded here in NG7 as of yesterday. :cool:

I guess I should have counted 24 working hours rather than expecting it to be done on a weekend or Bank Holiday. :rolleyes:

One problemo - only achieving speeds of 3.3mb max. It turns out the NTL Home 100 modem won't support 10mb (despite VM website saying the modem was fine for 10mb when I registered). A nice man called Abi (sp?) in India said he'd get a new one sent to me pronto, free of charge. :tu:

Re: Upgrade from 2 - 10 meg
 

i`m not even sure if i`m getting the 10mb i should be or not and i dont even know how to check

Re: Upgrade from 2 - 10 meg
 

A search of this forum or Google is probably a good idea.

http://lmgtfy.com/?q=how+do+I+check+my+broadband+speed

Re: Upgrade from 2 - 10 meg
 

grrr the timetable page has been updated and Leicester seems to be pushed further and further back! :(

Re: Upgrade from 2 - 10 meg
 

At a guess Leicester might have been delayed because of the Analogue TV upgrade work

Re: Upgrade from 2 - 10 meg
 

Update:

Having been told my Ambit 100 modem couldn't cope with 10mb VM promised to send another within five working days. That new modem didn't arrive so I phoned CS again who said it "Couldn't be received" and they would send another one. That arrived four days later. It's an Ambit 256. It's now all connected and I've gone through the whole set-up process but still only getting speeds of 3.3mb max. Anyone know if Nottingham 3 UBR is massively oversubscribed or anything or does the 10mb take a while to cut in?

Just as an aside it seems that the first replacement modem probably never arrived as UPS wanted someone to accept it. Handily the second one was dropped off with my next door neighbours who kindly looked after it for the day while I was at work (despite the fact that I barely know them). How is anyone who works full-time and lives on his own ever supposed to be around to receive a package delivered on an unspecified weekday during the working day? I asked originally if it could be sent to my work address but VM said they couldn't do that. Just seems a bit archaic in this age of increasing numbers of people living on their own.

Re: Upgrade from 2 - 10 meg
 

Almost exactly the same thing happened to me reagarding the spped pf the new modem.. I couldn't get it to work at any speed, so after a couple of hours on the phone with them, I gave up and went back to my old modem, and now getting around 5mb. Have to be satisfied with that, I suppose.

Re: Upgrade from 2 - 10 meg
 

On the advice of the geek that supplied my wireless router I speed tested the pc hard wired and got speeds of 9.8mb. So at least the issue has been pinpointed, if not yet solved - presumably a problem either with the router itself or interference on the signal.

Soz for boring you all.

Re: Upgrade from 2 - 10 meg
 

Maybe, you may use any page like this : speakeasy.net

Re: Upgrade from 2 - 10 meg
 

http://community.virginmedia.com/t5/...ember/m-p/5049

Re: Upgrade from 2 - 10 meg
 

Ugh, sales speak. 'in the next few months' doesn't sound too optimistic for getting all of this dusted by end of October, sounds more like this will still be being done at the end of this year.

Has taken them long enough to do this so far, and according to that sales blurb above they still have ~2 million customers to move. Extracts the urine a bit that they've spent this long doing this given the fanfare though I know plenty of areas were struggling for capacity post-uplift.

I think between the 50M rollout and the capacity upgrades on the legacy network for this the engineers have had a busy summer!

Re: Upgrade from 2 - 10 meg
 

i live in bulwell nottingham and im still on 2mb. I have rang virgin 5 times asking them to sort this out. My maximum download speed is 270kbs. It starts on really fast then drops instantly. Do you think this might be my modem? I have a black virgin modem.
Virgin are coming round next saturday, they better sort it out this time otherwise im getting rid.

Re: Upgrade from 2 - 10 meg
 

Has Nottingham become eligible for the upgrade yet?

Downloads starting really fast is quite normal, then they drop to that 240kB/s or so which is appropriate for 2Mbit.

I understood Nottingham was a 'to be confirmed' area according to the most recent information posted on the website.

I do understand your frustration though, having sunshine blown up your arse for months on end about an upgrade you don't have yet will grate just a bit.

Re: Upgrade from 2 - 10 meg
 

AFAIK Bulwell comes under the Basford UBR so should be upgraded already

---------- Post added at 17:45 ---------- Previous post was at 17:44 ----------

Could be an account fault, this seems to be an issue in some ex-ntl areas of which Bulwell is one

Re: Upgrade from 2 - 10 meg
 

thanks for the replys guys. its just crazy, they have done tests while ive been on the phone etc and told me to reset my modem etc. Then they upgraded me as if i was paying for the upgrade and thats not made any difference.

Re: Upgrade from 2 - 10 meg
 

All BB M modem customers in areas 01-18 (ex-telewest) should now be on 10Mbit

Re: Upgrade from 2 - 10 meg
 

I see they've now removed the timetable page. I'm guessing Leicester will be even later now! So much for registering early!

Re: Upgrade from 2 - 10 meg
 

They've removed the registration page but they are doing the mass upgrades as I said.

Areas 20-31 upgrades (ex-ntl) for everyone - including those that didn't register - started today

Re: Upgrade from 2 - 10 meg
 

:redcard: Now VM say that even those that didn't register will still be up-graded. :bsmack:

After I was told they wouldn't I spent hours talking around my friend. Convincing him that it wasn't a dastardly plot to get more money out of him and that VM did, once in a while, give us something for nothing. :banghead:

:D

Re: Upgrade from 2 - 10 meg
 

I thought it said from Monday the 5/10 NTL upgrades start.

---------- Post added at 18:53 ---------- Previous post was at 18:51 ----------

Everyone regardless of registering or not was always going to upgraded to 10Mb M, the majority of those who preregistered got the upgrade in advance.

Re: Upgrade from 2 - 10 meg
 

Doh!

According to Alex Brown over on the 'official' Customer Forums it wasn't a definate!

Re: Upgrade from 2 - 10 meg
 

Just quoting what the helpful people put on the intranet Ben today and it said the 5th, if its wrong then its wrong.;)

Re: Upgrade from 2 - 10 meg
 

Oh no I know I got the date wrong.

Re: Upgrade from 2 - 10 meg
 

It only mentioned NTL upgrades, nothing as yet about Telewest.

Re: Upgrade from 2 - 10 meg
 

It said 'we've already completely the uplift for the Knowsley platform' ;)

Re: Upgrade from 2 - 10 meg
 

This would explain the increase in complaints about capacity on Knowsley and why there's a resegmentation list as long as a Des O'Connor concert on there. :)

For the curious a while ago after merger a list of ports in need of resegmentation was produced for Knowsley, Langley and Bromley. Knowsley's initial estimate got laughed out of the place and they ended up doing 4 times as many capacity upgrades to resolve issues as they originally mooted. Telewest's idea of 'capacity planning' was somewhat 'interesting' and their idea of how to add capacity a bit of a bodge so as ntl:Telewest / VM were unravelling the mess it became clear more and more work needed to be done.

Ex-ntl's planning guidelines were more conservative and rather than the bodges they tended to pull the fibre and do the resegmentation instead. More scalable and permanent solution and also good for network health though far more time consuming and expensive. This meant, and it looks like it means that they take longer to deliver tier uplifts but they do it with less complaints ;)

Re: Upgrade from 2 - 10 meg
 

Virgin came roiund today and the man could not rectify the problem.
He cannot understand why im still only on 2mb. He said he was going to speak to his boss. They have 1 more week, if it isnt sorted im cancelling my contract.

Re: Upgrade from 2 - 10 meg
 

This thread relevant?

http://www.cableforum.co.uk/board/12...ps-virgin.html

Re: Upgrade from 2 - 10 meg
 

I only managed a quick look and saw the NTL dates as we were hectic yesterday will give it a look on Monday.:D

Re: Upgrade from 2 - 10 meg
 

I am on 2 MB using old NTL Home 100 Modem. When the update comes??? will this Modem be capable of running it? When will update happen?

http://www.speedtest.net/result/595944434.png shows 1.99 MB/s & 0.48 MB/s using Speedtest.net

Re: Upgrade from 2 - 10 meg
 

I very much doubt it, as I was on a 120 modem and had mine upgraded after some confusion.

Re: Upgrade from 2 - 10 meg
 

hmm according to my modem config it looks like Leicester (LE3) finally got upgraded (for me at least)...

Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000

shame it looks a bit slow for 10mb?
https://www.cableforum.co.uk/images/...2009/10/30.png
http://www.cableforum.co.uk/board/%3...2009/10/30.png

Re: Upgrade from 2 - 10 meg
 

Try rebooting the modem, thats if the modem can take the new speed.

Re: Upgrade from 2 - 10 meg
 

update: I changed the ethernet WAN setting on my router from '100Mbps/Full Duplex' back to 'automatic' and it seems a lot happier now. So far so good! yay!

https://www.cableforum.co.uk/images/...2009/10/29.png

Re: Upgrade from 2 - 10 meg
 

I've just been upgraded from 2 to 10 meg. I was browsing CF, a page wouldn't load, re-booted the modem, and Bob's your uncle!

Re: Upgrade from 2 - 10 meg
 

I'm on an NTL home 120 ambit modem and it's running 10Mb/s OK.

I paid for the upgrade to 10M from M to L, was this a mistake if this is now the entry level package? Is the upgraded 10M capped or have they put the price up?

Re: Upgrade from 2 - 10 meg
 

If you have upgraded to 10Mb L then you will have a lower higher STM than 10Mb M plus PC guard Total not PC GUard basic and if you have a Virgin phone you will have a better call deal.

Traffic Management info below.
http://www.virginmedia.com/help/traffic-management.php

Re: Upgrade from 2 - 10 meg
 

At long last after many months of emails back and fore, I now have a download speed of just under 10mbs. I have been checking weekly on the speed test website, and was geting just over 5mbs. But today, I checked and got 9.72 mbs and that's with the 120 modem despite them telling my that I had to install the new modem they sent me! :):)

Re: Upgrade from 2 - 10 meg
 

Re my last post, I connected my netbook on a wireless connection and got 11.61mbs on the speed test.:):):)