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-   -   Coming Soon to Virgin TV (2011) Vol. III. (https://www.cableforum.uk/board/showthread.php?t=33677924)

howardmicks 10-09-2011 18:58
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by thunderlips (Post 35298651)
i did leave in the end after a while due to offering new customers stuff i didnt have as i asked i was told i couldnt have unless i was a new customer so told them to stuff it and left ! that was back in 2007 ! only had one offer of returning by a letter i recived the other day lol
Yer they were bad for that,Customer services as improved since then.When i cancelled got a half price 12 months deal,When i rung to cancel got another 6 months.When that runs out in nov will ring again,It looking like come march will move over to them altogether.Tivo is great but vm`s stance on getting channels on the cheap meaning no investment in new channels is reluctently gonna lose me.

---------- Post added at 17:58 ---------- Previous post was at 17:57 ----------

Quote:
Originally Posted by Digital Fanatic (Post 35298658)
Not everyone likes that sort of confrontation though, with VM it's easy, they fix it/replace it for free, no bother :)
Agree matey,But if they dont fix then they have lost a monthly sub.That surely is worth more than a replacement box

thunderlips 10-09-2011 19:04
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
iam happy with what i got with Virgin my contract runs out soon so going to contact Virgin and see what they got on offer, maybe a treat myself to a Tivo ! upgraded my Virgin mobile other day told them i was a Virgin customer already and got £9.00 per month knocked off my monthly mobile bill !

Digital Fanatic 10-09-2011 19:05
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by howardmicks (Post 35298660)
Yer they were bad for that,Customer services as improved since then.When i cancelled got a half price 12 months deal,When i rung to cancel got another 6 months.When that runs out in nov will ring again,It looking like come march will move over to them altogether.Tivo is great but vm`s stance on getting channels on the cheap meaning no investment in new channels is reluctently gonna lose me.

---------- Post added at 17:58 ---------- Previous post was at 17:57 ----------


Agree matey,But if they dont fix then they have lost a monthly sub.That surely is worth more than a replacement box
to Sky, yeah I guess it is... the thing is it's actually a little unfair to Sky as they have sold you the equipment (it's yours, not Sky's property) and it's broken down after the 12 months... It's almost blackmail? :erm:

Maybe Sky would be better with VM's model of the customer not owning the equipment?

muppetman11 10-09-2011 19:15
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by Digital Fanatic (Post 35298668)
to Sky, yeah I guess it is... the thing is it's actually a little unfair to Sky as they have sold you the equipment (it's yours, not Sky's property) and it's broken down after the 12 months... It's almost blackmail? :erm:

Maybe Sky would be better with VM's model of the customer not owning the equipment?
Yes but for every one customer who threatens to cancel there are another 10 who'll just pay it. My spend with Sky is in excess of 90.00 a month so I can't see a free call out being an issue and if it is , its hello VM :D

Digital Fanatic 10-09-2011 19:17
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by muppetman11 (Post 35298672)
Yes but for every one customer who threatens to cancel there are another 10 who'll just pay it. My spend with Sky is in excess of 90.00 a month so I can't see a free call out being an issue and if it is , its hello VM :D
I suppose so.. :D

denphone 10-09-2011 19:17
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by muppetman11 (Post 35298672)
Yes but for every one customer who threatens to cancel there are another 10 who'll just pay it. My spend with Sky is in excess of 90.00 a month so I can't see a free call out being an issue and if it is , its hello VM :D
Yes l agree with you as there is no way l would ever pay for any repairs on a broken down box.

muppetman11 10-09-2011 19:20
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by Digital Fanatic (Post 35298674)
I suppose so.. :D
Trust me DF I'm not knocking VM TV my only issue is a few key missing channels , the rest is pretty good , there are a few things could make me switch back ie Netflix , Lovefilm type streaming subscription service that has more choice and more competitive than Sky Movies.

Digital Fanatic 10-09-2011 19:21
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by denphone (Post 35298675)
Yes l agree with you as there is no way l would ever pay for any repairs on a broken down box.
When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services :erm:

Customer Relations at the time sent a tech out to see what he could do... :shocked:

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------

Quote:
Originally Posted by muppetman11 (Post 35298676)
Trust me DF I'm not knocking VM TV my only issue is a few key missing channels , the rest is pretty good.
I know mate :)

muppetman11 10-09-2011 19:24
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by Digital Fanatic (Post 35298677)
When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services :erm:

Customer Relations at the time sent a tech out to see what he could do... :shocked:

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------



I know mate :)
Damn and I've just bought a new one :D

denphone 10-09-2011 19:26
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by Digital Fanatic (Post 35298677)
When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services :erm:

Customer Relations at the time sent a tech out to see what he could do... :shocked:

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------



I know mate :)
But if a box is on the blink l would expect Virgin to repair it without any hesitation but that is not the case at the moment thankfully as l have 3 very new STB,s.:D

Digital Fanatic 10-09-2011 19:27
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by muppetman11 (Post 35298681)
Damn and I've just bought a new one :D
haha :D

He didn't get a tv out of them, but some people do take it too far don't they? :LOL:

---------- Post added at 18:27 ---------- Previous post was at 18:26 ----------

Quote:
Originally Posted by denphone (Post 35298683)
But if a box is on the blink l would expect Virgin to repair it without any hesitation but that is not the case at the moment thankfully as l have 3 very new STB,s.
Absolutely, as that is the agreed contract, but if your TV went on the blink you wouldn't expect VM to replace it? :D

denphone 10-09-2011 19:31
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by Digital Fanatic (Post 35298684)
haha :D

He didn't get a tv out of them, but some people do take it too far don't they? :LOL:

---------- Post added at 18:27 ---------- Previous post was at 18:26 ----------



Absolutely, as that is the agreed contract, but if your TV went on the blink you wouldn't expect VM to replace it? :D
Yes some people do take it too far.:D

---------- Post added at 18:31 ---------- Previous post was at 18:29 ----------

Quote:
Originally Posted by Digital Fanatic (Post 35298684)
haha :D

He didn't get a tv out of them, but some people do take it too far don't they? :LOL:

---------- Post added at 18:27 ---------- Previous post was at 18:26 ----------



Absolutely, as that is the agreed contract, but if your TV went on the blink you wouldn't expect VM to replace it? :D
No of course l would not and anyway as l like the new techy stuff l am always upgrading my STB,s or TV,s every 2 to 3 years DF.:D

Digital Fanatic 10-09-2011 19:33
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by denphone (Post 35298686)
Yes some people do take it too far.:D

---------- Post added at 18:31 ---------- Previous post was at 18:29 ----------



No of course l would not and anyway as l like the new techy stuff l am always upgrading my STB,s or TV,s every 2 to 3 years DF.:D
:D

thunderlips 10-09-2011 19:41
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by thunderlips (Post 35298665)
iam happy with what i got with Virgin my contract runs out soon so going to contact Virgin and see what they got on offer, maybe a treat myself to a Tivo ! upgraded my Virgin mobile other day told them i was a Virgin customer already and got £9.00 per month knocked off my monthly mobile bill !
amazing what you get when you ask nicely !

howardmicks 10-09-2011 20:10
Re: Coming Soon to Virgin TV (2011) Vol. III.
 
Quote:
Originally Posted by muppetman11 (Post 35298676)
Trust me DF I'm not knocking VM TV my only issue is a few key missing channels , the rest is pretty good , there are a few things could make me switch back ie Netflix , Lovefilm type streaming subscription service that has more choice and more competitive than Sky Movies.
Agree with you matey,I really hate giving sky any of my money.But i have no choice if i want the best in HD,Rather give VM my hard earned money.Hopefully we will see something new soon(hd channels)and come march vm get me for another year at least.

---------- Post added at 19:10 ---------- Previous post was at 19:08 ----------

Quote:
Originally Posted by Digital Fanatic (Post 35298677)
When I worked in Customer Service/faults many moons ago for Telewest, I had one guy who wanted Telewest to buy him a new tv (it was old and had finally gone on the blink) or he'd cancel all his T/West services :erm:

Customer Relations at the time sent a tech out to see what he could do... :shocked:

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------



I know mate :)
Now that is taking the **** :erm:


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