Cable Forum - UK Energy Prices

SSEN: Good Morning. This is a message from Paul at SSEN. We are pro-actively contacting you to let you know that we are aware of an unplanned power cut in your area. We are arranging a team of engineers to come out to get your power back on and at this stage we're aiming to do that by 08:30. If you require any additional support, please don't hesitate to call us on 105 or message us on WhatsApp https://wa.me/447342028546

SSEN: Good Morning. This is a message from Paul at SSEN. We are pro-actively contacting you to let you know that we are aware of an unplanned power cut in your area which may be affecting you. We are arranging a team of engineers to come out to get your power back on and at this stage we're aiming to do that by EIGHT THIRTY A M. We will keep you updated until your power is back on. If you require any additional support, please don't hesitate to call us on one zero five.

SSEN: We believe your power is now restored.

We're not expecting any further issues, however, if your power isn't restored or you lose power again, please contact us. We're very sorry for any disruption this has caused and thank you for your patience and understanding.

spiderplant

30-11-2022 12:05

Re: The energy crisis

Quote:

Originally Posted by Ms NTL (Post 36140999)

How did they get my mobile number to text me?

I get those messages on my work phone (which I have previously used to report power outages) but not my personal one

1andrew1

30-11-2022 12:39

Re: The energy crisis

Quote:

Originally Posted by Ms NTL (Post 36140999)

We had a 4 hour black out (or a local problem) this morning. How did they get my mobile number to text me?

Would your energy provider have passed it on as part of their contract with your local energy infrastructure owner? It's not marketing, it's a service text message.

spiderplant

30-11-2022 13:11

Re: The energy crisis

Quote:

Originally Posted by 1andrew1 (Post 36141003)

Would your energy provider have passed it on as part of their contract with your local energy infrastructure owner? It's not marketing, it's a service text message.

Definitely not what happened in my case, as Mrs P is the account holder, not me.

1andrew1

30-11-2022 13:16

Re: The energy crisis

Quote:

Originally Posted by spiderplant (Post 36141004)

Definitely not what happened in my case, as Mrs P is the account holder, not me.

So maybe it's geographical then via your phone provider as part of essential emergency information?

spiderplant

30-11-2022 13:19

Re: The energy crisis

Quote:

Originally Posted by 1andrew1 (Post 36141005)

So maybe it's geographical then via your phone provider as part of essential emergency information?

Nope, because my personal phone doesn't get them

Chris

30-11-2022 13:35

Re: The energy crisis

They have probably requested mobile numbers where necessary to fill in gaps in their records. If you’ve previously called your DNO then they will have your number on file, if you haven’t, they have most likely filled in the gap with data from the supplier who controls your meter.

Chrysalis

30-11-2022 15:37

Re: The energy crisis

I believe if you on the priority register it might be passed on so you get alerts.

Ms NTL

30-11-2022 17:24

Re: The energy crisis

The smart meter has a battery that notified them of the power cut. My smart meter is associated with my mobile number and thus the text. I had forgotten that I gave the mobile number to the installer.

Tinky

01-12-2022 07:42

Re: The energy crisis

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.;)

Jaymoss

01-12-2022 07:56

Re: The energy crisis

Quote:

Originally Posted by Tinky (Post 36141023)

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.;)

I have pulled £40 out of mine for some extra spends. I am not expecting to get the WHD this year due to the changes even though I have had it every other year but I have run an estimated budget for April with energy increases and the new ESA rates and I am ok

Paul	01-12-2022 14:08

Re: The energy crisis

Quote:

Originally Posted by Tinky (Post 36141023)

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.;)

Thats a lot of your money they have.

I switched to Variable DD, which means they just work out my bill each month (around the 21st) and then debit that amount two weeks later.

I keep my money (and interest) until its needed.

Mr K	01-12-2022 14:30

Re: The energy crisis

Quote:

Originally Posted by Tinky (Post 36141023)

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.;)

You might have a nasty shock if Octopus went bust with your money !

Jaymoss

01-12-2022 15:02

Re: The energy crisis

Quote:

Originally Posted by Mr K (Post 36141034)

You might have a nasty shock if Octopus went bust with your money !

why it is all protected and has been across all the suppliers gone bust over the last few years

Mr K	01-12-2022 18:52

Re: The energy crisis

Quote:

Originally Posted by Jaymoss (Post 36141041)

why it is all protected and has been across all the suppliers gone bust over the last few years

Getting you final bill and any credit transferring to a new supplier can take several months after a collapse ( I know!)
Best not to build up hundreds of pounds of credit, it's not for your benefit.

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