Re: Virgin Media to Double Broadband Speed
 

Any that's good on 100M how?

Re: Virgin Media to Double Broadband Speed
 

It's not particularly as it only has 100Mbit ports, but it was better than the G router the customer had before, which is why it was sent

Re: Virgin Media to Double Broadband Speed
 

Sorry Ben. I understand that as a member of VM staff you may not like it, but you can't argue with SOGA. It's what gives consumers rights, and stops them being bullied by big corporations.

Re: Virgin Media to Double Broadband Speed
 

Wasn't arguing about SOGA, I was saying you misread the thread, as you obviously did with my post

Re: Virgin Media to Double Broadband Speed
 

And why would VM send out a stand alone router if the shub could do the job, and was working correctly??

You have to remember Ben. I have a shub that works brilliantly, and I have no complaints with it. And neither does anyone I know who also have one. So I'm not one of the shub or VM haters. But I will make people aware of their legal rights when they do have problems.

---------- Post added at 23:04 ---------- Previous post was at 23:02 ----------

Which post??

I was quoting your post

Re: Virgin Media to Double Broadband Speed
 

I doubt very much it was anything other than the customer was using an existing standalone router that Virgin had supplied that was no longer suitable, so it was easier as a call resolution to send another standalone router.

No great admission of anything other than that.

---------- Post added at 23:07 ---------- Previous post was at 23:07 ----------

Yes, that was 'er nope you read the other thread wrong' not 'er nope SOGA doesn't apply'

Re: Virgin Media to Double Broadband Speed
 

Sorry but I don't believe that VM would send out a stand alone router to someone who had a shub, if the shub was working properly.

And yes SOGA does apply if the equipment doesn't do the job it is intended to do. And by that I'm not saying what some people on here want it to do, I'm saying what it is supposed to do.

Re: Virgin Media to Double Broadband Speed
 

The agent was only able to do so because the customer had prevously had a standlone router, which is what the order was replacing. If the customer hadn't prevously had one then the system wouldn't allow it. As I said on the other thread, the agent didn't follow process anyway as the routers only came with a 2 year warranty, and the customer said themselves it was 4 years old

Before the SuperHub became standard the same system restriction was in place - you could only get it as a fault replacement if you already had one.

Again, no comment made on SOGA

Re: Virgin Media to Double Broadband Speed
 

As I have said previously, don't VM actually own the equipment? If so then a warranty doesn't apply, as the equipment is leased from VM, and must be replaced if faulty.

I'm talking about shub's in general (or any other equipment supplied), and not just about an individual case.

It is often the case that large companies try and interpret the law to suit them. But when challenced, then they have to back down, or they will lose in court. Or even worse they will be prosecuted by Trading Standards. And on this SOGA is quite clear. The equipment must do what it is designed to do, otherwise it is unfit for purpose.

Re: Virgin Media to Double Broadband Speed
 

From VM's terms:

The routers were classed as 'additional equipment' as they were not required for the broadband service to work, so were not classed as being owned by Virgin for the purposes of fault replacement, which is why they had their own seperate warranty period (Which was on the website when the routers were part of the service). Same as the Wireless USB adapter is 'additional equipment' now, so will not have an indefinate replacement period

Again with SOGA. I've not made any comment about SOGA not applying to Virgin Media, so don't see why you are continually mentioning it ;)

Re: Virgin Media to Double Broadband Speed
 

I dont think the provision of a service with 'rented' kit has ever really been clarified when it comes to SOGA (Well, SOGASA).

I would love to see someone do it though. VM need a black eye for continually claiming the superhub is any good wireless wise. Plenty of other places could do with one too, its unacceptable to supply rubbish kit for a service and make that kit the only avenue to use the service. And then hold you to a 12 month contract despite the obvious issues.

Re: Virgin Media to Double Broadband Speed
 

And this is where their t&c's wouldn't stand up in court.

I have a friend who is a BT engineer, and he says that the BT version of the shub isn't all it's made out to be either. But I haven't yet heard anyone complaining about them yet....but then I suppose most people don't complain about the shub either.

Re: Virgin Media to Double Broadband Speed
 

"Only 100Mbit ports" is perfectly adequate for a 100mbit service.

The vast majority of 100mbit services around the world are sold on 100mbit ports. The only "issue" is that VM's idea of a 100mbit service is not actually 100mbit.

Re: Virgin Media to Double Broadband Speed
 

because I very much doubt it is going to have a problem achieving 60% of it's rated speed. The only thing which would stop it from doing that is if the physicaly capacity wasnt available on the 4 channels it was using.

I am 100% confident that it will do it and if you think it wont then I would love to have a friendly wager of it with you

Re: Virgin Media to Double Broadband Speed
 

100Mbit ports will only get around 95Mbits, you wouldn't want people complaining they're missing out of 5Megs would you? :mrgreen:

Besides, VM seems to set their speeds slightly higher than the stated speeds, for instance 100Mbit is actually set at 110Mbit on the modem config so you do benefit from a router with gigabit ports.