Re: [Update] ALL 20>30Mb upgrade discussion
 

No, someone chooses to design .. issue's are a factor of design and what one company perceived to be an issue, isn't necessarily a fault.


The reason for the delay in update isn't known to me, maybe they need something that takes a long time to code ? or order ? I've never created a firmware upgrade for a router, so have no idea.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I agree 100%,the issues are a design flaw which I am also 100% certain Netgear had foreseen.

It wasn't their design though, it was VM's. VM made the spec, I assume, and put it out to tender.

I wonder how much this firmware upgrade is costing them? They certainly won't be getting it free!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Someone in VM chose this design. You - VM - are now admitting "issues" in your own design. Whether the 'switched on' netgear guys advised the design, or against it, I'll never know. But since they now I think the VM designers need to listen to them more.

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...011/02/104.png

Upgraded to 30mb but my download speed has barely changed. Upload speed has gone up though.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 114 55616000 Kbits/sec 307000000 Hz 13.2 dBmV 43.2 dB Hybrid
Locked QAM256 113 55616000 Kbits/sec 299000000 Hz 13.6 dBmV 43.4 dB Hybrid
Locked QAM256 115 55616000 Kbits/sec 315000000 Hz 13.0 dBmV 42.6 dB Hybrid
Locked QAM256 116 55616000 Kbits/sec 323000000 Hz 12.8 dBmV 43.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 43.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 18098
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 18097
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: [Update] ALL 20>30Mb upgrade discussion
 

Downstream power levels too high! Ring in and get them out!

Re: [Update] ALL 20>30Mb upgrade discussion
 

They told me even though i have a superhub i have to pay £30, plus if i do upgrade to 30Mb i will lose my 6 months half price promotional deal and be paying £37 per month for broadband, surly this is not right? :S

Re: [Update] ALL 20>30Mb upgrade discussion
 

You will not have to pay the £30 but you would lose the promo deal as all those taking the 30Mb have to revert to standard pricing.

It is stated on the website page.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I might as well cancel the whole service and sign up again since i only got activated on 5th Feb

What about if i upgrade to 50Mb, will i still lose the 6 months promo deal?

Re: [Update] ALL 20>30Mb upgrade discussion
 

downstream power levels are too high.

Re: [Update] ALL 20>30Mb upgrade discussion
 

- I work for VM but anything posted is my own work ..

Re: Have a Superhub and been charged for 30Mb?
 

They can call up and get a credit for the £30.

Re: [Update] ALL 20>30Mb upgrade discussion
 

If you call up the above is what is to high, they should be a lot lower.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just for reference purposes, my superhub is running at 8.9 to 9.1 dBmV without any major issues.

Re: [Update] ALL 20>30Mb upgrade discussion
 

They can but if the are issues then it will probably be the power levels.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Good start. Got my revised contract through for the installation and upgrade. The free upgrade showed a total of £18.50 extra, and the installation charges showed a total of £70...

Apparently someone entered it wrong, and the order had to be cancelled and re-entered.

VM Customer Services - please try better...