Originally Posted by Rone

Being on 10 meg and actually getting 10meg, are poles apart for a lot of customers.

Originally Posted by APS

I think this truely reflects what current ADSL can offer, at least for those that are providing it over BT lines and shows that, when working, the NTL 10 MB service is not that bad. It is only a pity they don't offer anything above 1.5 MB/s to business customers!

APS

Originally Posted by APS

An interesting point from Rone "ADSL user". However, I was reviewing our business broadband the other day and found an offering for 8 MB Business ADSL (@£79/month). This is from a well known provider who is reknown for having adequate bandwidth (at their end at least). Their service (limited by BT) is for up to 8 MB down, up to 832k up. They are very honest in what they offer as in the footnote it says:

* Please note:
- Actual download speeds will be no higher than 7150kbps.
- Average download speeds recorded to date by BT average between 5-6Mb.
- Fluctuation in line speed is expected to occur within the first 10 days before the line speed adapts.
- It is likely that speeds of around 2Mb will be achieved at peak usage times.

I think this truely reflects what current ADSL can offer, at least for those that are providing it over BT lines and shows that, when working, the NTL 10 MB service is not that bad. It is only a pity they don't offer anything above 1.5 MB/s to business customers!

APS

Originally Posted by Rone

Speaking as an ex NTL customer [again], my adsl has never dropped below 6meg, its average speed is nearer 750kbps, with ntl my average "upto" 10meg [but hardly ever] was nearer 4-6 meg, but quite often 2meg.
Dont know about upload, i dont upload anything bar a jpeg to a webpage, but i'm sure its more than adequate thanks. :)
So you think ntl is the better deal? Maybe for some, but not all.

Originally Posted by geoffbob30

i always read all these pages and don`t post much but all ican say is that i nearly always get the full 10 meg i dl from newsgroups @1200kps approx

Originally Posted by homealone

Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive ;) :D

Seriously, when people, on here, mention those complaining, I think they mean the ones who complain on here, which as a support site, inevitably is untypical of the customer base as a whole.

The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative.

However, I don't think anyone who has had contact with NTL, could truthfully argue there isn't considerable room for improvement and I hope that some of the people affected by some of the worst problems - e.g. parts of Leicester & Southampton, finally get something done. :)

What is not constructive is polarised opinion which states 'NTL are crap' or 'I've never had any problem', we should recognise where there are issues, and make sure they are communicated to NTL, something I feel this forum succeeds with :tu:

Originally Posted by PJM007

I don't know if this has been mentioned on this thread as I haven't read it all yet, but I was speaking to an NTL customer relations rep today who told me that some time in the "near future" everyone with NTL BB will be on 10 meg. :)

Originally Posted by Chrysalis

thats assuming everyone who doesnt directly complain is happy of course. In my opinion an unfair assumption to make.

Originally Posted by iommi

so the 4 MEG get 400k

and

10 MEG 512k

Thats fair hows?