Originally Posted by johnathome (Post 35743715)

That's pretty good if you're happy with it, was it the retentions number you phoned?

I've been thinking about these price rises, it doesn't seem that long ago that i was paying about £55. I realise they've upped the BB speed and included BT Sport but it still creeps up every year.

I haven't taken the 'free' upgrade to 152Mb that was offered months ago in case it entered me into a new contract and i couldn't be bothered to call India to find out

I haven't had any notice of any price increase yet but i'm going to phone and cancel next week so it doesn't go off until the new year.
Let's see how 'loyal' they consider me after 25 years ;)

Originally Posted by cj136uk (Post 35743523)

Well after 6 calls from VM, a pending sky MAC request for my telephone number, me playing ultra hard ball, and being complimented on it:

£37 p/m for big kahuna
- £4.50 p/m cover price increase
- credit £144 to cover line rental saver
- credit £50 good will gesture
- netflix code (6 months)
- new super hub 3
- new tivo remote

=£32.83 p/m

Naturally I'm staying with VM:D

Originally Posted by cj136uk (Post 35743523)

Well after 6 calls from VM, a pending sky MAC request for my telephone number, me playing ultra hard ball, and being complimented on it:

£37 p/m for big kahuna
- £4.50 p/m cover price increase
- credit £144 to cover line rental saver
- credit £50 good will gesture
- netflix code (6 months)
- new super hub 3
- new tivo remote

=£32.83 p/m

Naturally I'm staying with VM:D

Originally Posted by johnathome (Post 35743723)

That seems incredible :shocked:

In your breakdown, are they giving you the phone line for nothing or did you pay the £144?

Originally Posted by greeninferno (Post 35743768)

:D

have you had discounts in the past?

Originally Posted by andy_m (Post 35743281)

For those interested I'm back! Had a phone call today from Virgin having given thirty days notice on Monday. Offered me my current package (TV XL, TiVo, V+HD, Sky Sports HD, anytime phone, 50mb broadband) at £64 per month, and it's protected from the February increase, for a new 12 month contract.

So I signed back up! Until this time next year...!

Originally Posted by heero_yuy (Post 35743304)

Just got a letter showing £4.98 a month increase. That's a good 7-8% rise on what we currently pay. :(

Originally Posted by denphone (Post 35743718)

l phoned up and just calmly said we were hacked off with what we were currently paying and that we were considering our options and in that we were going to highly likely downsize our package as it was becoming very expensive to which she replied , Well you have been very loyal Sir and she then said would you consider a discount if you stayed on the same package to which l replied well it or depends on what you are offering me and thus the rest is history after a little thought process to which l am even capable of.:)

Originally Posted by hansi (Post 35744134)

Mine was £5.89, a 9% increase:mad:

---------- Post added at 14:00 ---------- Previous post was at 13:51 ----------



what number did you ring and which option?

Originally Posted by hansi (Post 35744141)

I just got through and said I was complaining about the the increase being too high. I didn't want to lose any services, just asked for a reduction as I have been a customre since the ntl days, but she reminded me of my loyalty discount of £22, which I would lose if I wanted a reduction, so it's back to square one.

Originally Posted by hansi (Post 35744145)

2 V+ boxes
50meg bb
Free Anytime calls
XL TV

Just over £65 before the increase.