Originally Posted by Masque (Post 35351015)

This is coming from someone who should not have 2 modems on their account but went crying to the CEO's office and someone without a backbone allowed it to happen.


I tell it as it is not as you want to hear it and if you do not want read it put me on ignore.

Exactly how am I making a company look bad if I am telling the truth, do please read my signature below as well.

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Originally Posted by Chrysalis (Post 35350989)

Now the issue with masque is he is making his company look bad, I have never heard VM say officially the problems reported are irrelevant, thats just what masque has been saying.

Originally Posted by Sephiroth (Post 35351251)

I didn't see your "What now post".

Masque can defend himself. He dishes it out and argues where he sees fit. So do I.

As for bad mouthing the SH, I'm really badmouthing the handling of the saga by VM.

You say "It's almost fixed" - more than a year down the line with no alternative choice for users. The shame of that needs ramming down VM's throat so that they learn to be more open and find better ways of doing important things such as this.

For the record, my SH in modem mode is currently flawless.

Originally Posted by Sephiroth (Post 35351481)

Looks like someone deleted a load of stuff includig my list of takeaways so far from the debate.

Originally Posted by Sephiroth (Post 35351333)

Hi RB2004

A fair amount of debate has passed through this thread. The VM guys rally round each other and some don't like the nitty-gritty stuff I'm saying about the underlying faults at VM that have jaded the SH's reputation.

I think that the takeaways so far from this debate in terms of the SH are as follows:

1/
R30 has made the SH into a decent cable modem. It isn't a piece of junk, therefore.

2/
The SH (albeit without a year's worth of hassle) is necessary to support foreseeable DOCSIS 3 deployments.

3/
There is still considerable division as to just how good/bad wireless is. On one hand people are reporting instability that goes away in modem mode; others are happy with SH wireless.

4/
VM's forum tech's advise people to switch to modem mode when some of the above mentioned troubles arise. They also say there there is an upcoming firmware release but are unable to say what it will fix.

5/
The SH does not live up to the superlatives that VM use to describe it on their web site. Slugging the SH to 145 Mbps wireless, though acceptable for Internet but awkward for LAN work, is a poor advert for its unbeatability.

6/
Eventually the SH will do what it's supposed to do although I have my own doubts that wireless will ever be "unbeatable" - the SH may just get you going.

7/
There is no doubt that the customer base would like to have an effective single gateway and VM recognises that much at least. Modem Mode recognises customers who want their own LAN kit.

So everything RB2004 has said as a starter for this debate has made sense. I hope that the vote attracts a lot more people so that its result can be regarded as statistically significant.

Originally Posted by Shadow TD (Post 35352072)

Just to say that since R30 I was pretty happy with the SH, but in the last week I've had 3 resets to factory settings. Now changing the password and SSID is one thing, but going through and setting up all of my reserved IP addresses and the like is a PITA so its now in modem mode with my old Netgear 854 doing the business. Looking at the community forums VM seem to be saying that they can't replicate the factory resets, so I'm not holding out a lot of hope.

Originally Posted by Chrysalis (Post 35351357)

I dont put anyone on ignore.

Originally Posted by Hugh (Post 35352112)

Who said that? :D

Originally Posted by Hugh (Post 35352112)

Who said that? :D

Originally Posted by Sirius (Post 35352118)

Said what :LOL: