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-   -   TiVo : Anyone received a offer from Virgin regarding the 500gb box (https://www.cableforum.uk/board/showthread.php?t=33677596)

gtfc1984 28-05-2011 11:44
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by Hornet (Post 35246425)
So there is no £6/month charge of you have V+ moved to another room? I only had an extra V+ put in last month!!

So am I right in syaing if I order a TIVO (either size) VM will come and install and move V+ anywhere I want for for free and there will be no monthly charge? Total cost of this £40 install of TIVO + £50 or £150 TIVO charge?

My leaflet that arrived yesterday mnetions nothing about V+ and keeping it it just offers me the TIVO for the two prices.

If this is all correct then a very poor offer in my eyes. I am not bothered about Multiroom due to having Cable and FTA Satellite downstairs. They still want us to pay top price for install and box then?

scotmac 28-05-2011 12:21
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Just seen a post on the VM help/support forum, someone got the leaflet about the V+ for free and called CS . He was told he was just unlucky he had got his TiVo a week to soon. CS at their compassionate best!

http://community.virginmedia.com/t5/...ly/td-p/519465

swe1977 28-05-2011 13:10
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Received the letter today too but unsure if Virgin are being cute with their wording. It states about keeping your V+ box free of charge. But are they simply referring to the fact we can keep the box - which as we all know is only rented and has to be returned back to VM should you ever leave - however are they regarding the monthly charge as a different entity?

Or is it a case of you sign up to 500GB Tivo, you get to keep youe V+ box and you can watch TV on it in another room (ie. Multi Room) with no extra monthly cost apart from the extra £3?

spiderplant 28-05-2011 13:13
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by gtfc1984 (Post 35246426)
My offer not here yet, but my post is usually about 2pm arrival
It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.

Hornet 28-05-2011 13:18
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My letter came yesterday and doesn't mention the V+ box anywhere on it! It says I am XL customer and qualify for TIVO at £49.95 or £149.95 nothing about keeping box.

devilincarnate 28-05-2011 13:34
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by spiderplant (Post 35246505)
It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.
Why :confused: Are you driving round and posting them:p::D:D:D:D

denphone 28-05-2011 13:41
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35246517)
Why :confused: Are you driving round and posting them:p::D:D:D:D
Lets hope the postman arrives on time.:D;):D

scotmac 28-05-2011 13:45
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Any VM employee care to comment on why people seem to be getting different letters.

denphone 28-05-2011 13:56
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by scotmac (Post 35246524)
Any VM employee care to comment on why people seem to be getting different letters.
Seems a veil of confusion at the moment.:confused::confused:

andrewbrown 28-05-2011 14:40
Re: Anyone received a offer from Virgin regarding the 500gb box
 
The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of £78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

spiderplant 28-05-2011 15:24
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by devilincarnate (Post 35246517)
Why :confused:
To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".

devilincarnate 28-05-2011 15:27
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by spiderplant (Post 35246569)
To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".
I know this :D That is why I added the other part :D

spiderplant 28-05-2011 15:29
Re: Anyone received a offer from Virgin regarding the 500gb box
 
Quote:
Originally Posted by scotmac (Post 35246524)
Any VM employee care to comment on why people seem to be getting different letters.
I doubt anyone here would know. Possibly it depends on what services you have, or the marketing team are trying various letters to see which gets the best response.

Hornet 29-05-2011 05:51
Re: Anyone received a offer from Virgin regarding the 500gb box
 
My letter 100% doesn't state that anywhere :( So it must be a limited offfer, can't see why not offered to all, my letter even says your one of our best customers, obviously not good enough to offer a free V+ move to though!


Quote:
Originally Posted by andrewbrown (Post 35246548)
The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of £78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

squealy 29-05-2011 09:03
Re: Anyone received a offer from Virgin regarding the 500gb box
 
It's not in the letter. It's on the back page of the leaflet that came with the letter. Perhaps they forgot to stuff leaflets into some of the envelopes.


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