Re: *ALL* ntl 10MB Discussion (Part 3)
 

OK, I was under the impression that the 3COM CMX would not support 10Mb.
I thought I even remembered the box in it stating it only supports up to 3Mb.
Yet after ringing CS to get 10Mb upgrade:

Fri, 02 Dec 2005 16:36:47 GMT
1st 128K took 120 ms = 1092267 Bytes/sec = approx 9088 kbits/sec
2nd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
3rd 128K took 131 ms = 1000550 Bytes/sec = approx 8325 kbits/sec
4th 128K took 120 ms = 1092267 Bytes/sec = approx 9088 kbits/sec

Whats the word on the 3COM CMX then? Anyone else got one with the upgrade?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i have been getting just inder 8meg with the cmx going via my router, i might try it directly later to see if the router is hampering speeds

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I was told (by executive response team person) that they will be trying a firmware upgrade for the 3100 but they couldnt predict when. He has invited me to call again in about a week to let him know whats happened.
He also suggested that rebooting the modem every couple of days which i am doing.
Dont buy a new modem because if they find the 3100 wont manage the full speed then they will replace.
We just have to be patient for a bit longer.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Nice little .php file, i found:

http://www.ntlworld.com/microsites/10/popunder.php

also, for those who still question whether this is the 10meg :duh: the css file for the page is called tenmb.css

//removes deerstalker and extinguishes pipe.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks for that! i will wait and see what happens. i have been looking about on the net and i have seen some firmware updates for my modem but none match my serial number and version. i have spoken to my neighbour and he is now on 10mb running at ful speed, he has one of ntl's new modems, ambit or somehting. thanks again

Re: *ALL* ntl 10MB Discussion (Part 3)
 

No one is questioning if the 100's can do 10meg... even my old Ammy 100 done 10meg, they are just proving to be very unstable and like to reboot when under heavy load like when using Bit Torrent for example.

I would suggest trying to download something juicy like a Linux iso or something of BT to be sure your 100 does not suffer from the reboot problem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, it would seem, after reading this thread http://www.cableforum.co.uk/board/sh...ad.php?t=38424 that my 3 year old netgear RP614 only has a 10mb half duplex WAN port, hence the degraded speed when going through it. Looks like Santa's going to have to get me a new full duplex one.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well you just need to look at the logistics of it, a ubr has a capacity of under 40mbit so its now taking less user's to saturate the downstream, which equates to higher contention. It has never been denied by any staff and one member of staff has sort of admitted it is increased. Its more or less the same situation with ipstream adsl, bt were undercutting the contention for years with 512kbit and it was nowhere near the advertised 50:1 ratio, now people have 2mbit they are seeing contention, and they can expect nearer 50:1 when 8mbit maxdsl is reached. With higher speeds at the same price its too expensive to maintain the same ratio's.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've only just heard about the 10meg service. I am wondering if I will be able to get it.

I have a Samsung SMT-2100C Silver Set Top Box to connect to Broadband, Is this OK for the 10 meg Service? If not How do I get It?

Thanx In Advance

Re: *ALL* ntl 10MB Discussion (Part 3)
 

We are still waiting for NTL to announce what is happening with the Samsungs. Some people say they will handle 10MB, but NTL have not yet wriiten the necessary config file. Others say they will only handle 7-8 MB and NTL will provide a stand-alone cable modem to Samsung users. If you keep an eye on the NTL web site, they should be clarifying this on Monday (5th) when the 10MB service is 'officially' launched.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks for that, I am phoning them soon to see if i can upgrade today, fingers crossed.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Let us know how you get on... ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have had fluctuating pings (to my NTL gateway, and beyond) since I've had my NTL service, and they're still no better with 10mbit.. despite ALL my many cools to support they always say its fine :(

Would love a solid connection heh. Tried different eth cards, cables, 99.999% sure its not my end! The install was a bit of a bodge, guy didnt know what he was doing.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

CS told me, "yes sir, the STB it will handle 10MB, thats why we started using them, there will be no need to change to a modem" Ah ok I said.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Rebooted my modem last night and i was sitting on 10mb, Download speeds are a bit all over the place but i guess being in a city like brighton there under heavy use.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

This might be sooner than we thought, I have a Samsung STB, last night my router returned the following between 3am and 6am.

[img]Download Failed (1)[/img]

I had a bittorrent session running, but this is the first time I've cleared above 2.4 Meg. Strangely a speed test shows I am still on 3Meg, perhaps they were testing?

Fingers crossed anyway.

Tim.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Tim,

What program did you use to get that speed graph?

Thanks,
John

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi Johnnygal,

I have MRTG running on my linux box although there is a windows version also available, it gets SNMP information from my DD-WRT and plots these graphs for me.

Regards,

Tim

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Cheers Tim

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hey there....anyone in the belfast area on 10meg keep disconnecting every 5 minutes?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

as you have snmp on your router you may be interested in this program too.
http://www.dynw.com/iog/
shame i can't use it too since ntl disabled client side snmp on the cablemodem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi All!
I've got ntl:250 and I'm very excited to be upgraded to 10MB!!
At the moment It seems to be vary from 3MB to 10MB?

quick Question
What Would my download speed br If I have the full 10MB?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

about 1185 kbs

Re: *ALL* ntl 10MB Discussion (Part 3)
 

THanx!
When are we all getting this service?
How can i help get it now? eg. new firmware, restart modem etc

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I was going to do a seperate thread on this to get more viewers but it would be merged so here it is.

Saturday 3rd oct (1st sat after auto upgrades)
.uk 100mbit 198kB/sec
.nl 10mbit 48kB/sec
.de 100mbit 56kB/sec
ntl speed test 7.91mbps
adslguide speedtest
Results from broadband speed test recorded on Saturday, 03 December 2005, 16:18.

Your Connection
Direction
Actual Speed
True Speed (estimated)

Downstream 1823 Kbps (227.9 KB/sec) 1968 Kbps (inc. overheads)
Upstream 476 Kbps (59.5 KB/sec) 514 Kbps (inc. overheads)
http://www.adslguide.org.uk/tools/sp...720caa1d4b4c4e

So there is some proof of real peering problems for ntl, I am getting no response of them if they plan to upgrade their external peering to 8x their previous size to match the speed upgrades. Notice the ntl speedtest gave me almost 8mbit but any traffic leaving their network is drasticaly lower. Just finished a discussion on irc and most ntl peeps are unhappy their speeds are lower then before the upgrade noone managing above 3mbit.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

If you were on 3mb you should be getting it very soon, or might even have it. You don't need any new firmware, try restarting your modem

Re: *ALL* ntl 10MB Discussion (Part 3)
 

10mbit/s is so pointless when the damn NTL caches bog down so badly at this time of day (5 - 10pm really).. makes browsing pretty painful when sites stall and take ages to load randomly :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just read your post and did a speed test and I've very happy, must be one of the lucky ones

Sat, 03 Dec 2005 17:21:39 GMT

1st 512K took 453 ms = 1157369 KB/sec, approx 9537 Kbps, 9.31 Mbps
2nd 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
3rd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
4th 512K took 422 ms = 1242389 KB/sec, approx 9939 Kbps, 9.71 Mbps

Overall Average Speed = approx 9806 Kbps, 9.58 Mbps

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi there.

I currently use a surfboard SB3100 cable modem, I had this when I first became an NTL customer about 5 years ago when the very first 512kbps broadband service was released. I have been on the 3meg service since it started and was pleased to hear that 10meg would soon be available. I thought I would re-boot my modem and see what speeds I was going to get in the hope that my area had been upgraded. My max download rate from Microsoftâ₠¬â„¢s servers early in the mooring (when not many people are on the net) was maxing out at around 670kbps. I done a speed test and it was about the same, my upload was around 55kbps. I was a bit worried about this and thought that my modem was at fault. I have been looking for some firmware updates but none are available to date. It does appear that my modem will NOT support the full 10meg speed.
A friend of mine has just sold his house and is changing to a BT line, he has given me his old Motorola SB5100i cable modem. I was wondering if I could use this instead of my SB3100 and if NTL would register the new modem? If not I will have to ring up CS and ask if they will do an upgrade modem for me.
The last time I rang CS I was put through to this guy who told me the SB 3100 would take the 10meg speed, he obviously does not really know the facts.
Any advice would be much appreciated on this one guys.
Steve

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just upgraded to my connection to 3mb, will i still get the 10MB upgrade?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well I spoke to them at 9am and they said its not available yet in my area but would be by January, so they halfed my monthly Broadband cost to £18. :tu:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

try a speedtester that requires you to download from outside of ntl's network. But I agree your area is lucky you are able to get that even on the ntl speedtest at 5pm on a saturday.

Sat, 3 Dec 2005 19:52:18 UTC

1st 512K took 578 ms = 907073 KB/sec, approx 7474 Kbps, 7.3 Mbps
2nd 512K took 500 ms = 1048576 KB/sec, approx 8640 Kbps, 8.44 Mbps
3rd 512K took 641 ms = 817922 KB/sec, approx 6740 Kbps, 6.58 Mbps
4th 512K took 1141 ms = 459499 KB/sec, approx 3676 Kbps, 3.59 Mbps

Overall Average Speed = approx 6633 Kbps, 6.48 Mbps

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Anyone know whats happening with the STB, are there plans to upgrade it so its capable of 10mb or give the customer a SACM instead.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Who knows? Certainly not anyone customer-facing at NTL, reading the posts on this board, as some people are getting modems because 'the Samsung does not support 10MB', and others are being told to wait, as the Samsung will 'definately' support 10MB, once things are upgraded. Hopefully we'll know more on Monday when the 10MB is officially launched for existimg 3MB customers.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Its 8:39 and im getting full download speed as linked to this picture :)

http://img230.imageshack.us/my.php?image=speedy3ih.jpg

So no congestion issues here :-)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My connection has been all over the shop tonight.

However:-

Sat, 03 Dec 2005 20:56:19 GMT
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Not sure whats going on, but my connection sometimes drops below 2mb then disconnects.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well my connection is dropping like a brick at the moment, it's usually ok up till 5pm and then diabolical. Have had this before usually when NTL upgrade speeds and everyone in my area goes mental downloading. Hopefully it will get better when the novelty wears off a bit

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My connection has dropped 3 times since the 10mbit upgrade with my NTL:Home 120 cable modem. Seems like after a day's usage, the modem will just black out.. cant contact it, or send data through it at all, yet it remains in sync? Tech support claimed the modem is fine with the service. not good :(

It never ever use to drop before.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi All

Seems to be common, my speeds are all over the place. Have had uptp 10mg, but never below 4.5mg. I think I will wait till it settles down before I do any proper testing.:erm::erm::erm::erm::erm:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My speeds have varied from <1Mb to 6.50Mb

not a happy bunny

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My speeds are utter crap when I use any type of speed test... but pretty steady if I download files from newsgroups or other sources like here for instance I get a steady 1.23mb/s til all 693mb is done! this is the free linux knoppix cd.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I do not understand........................................

10mb
ntl 120
xp pro
Belkin Router 7230-4

Downloading almost instant full speed
Speed test within ie6 my rate is 4mb max

Same result with a direct connection.

Why is this?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Transferred: 15,000,000 bytes in 3 minutes 2 seconds (80.2 KB/s)

From germany ftp.

Yesterday however I got 1.15mb/sec from creative over http, so clearly its variable depending which peer you go over and if http or not. Remember http downloads might well be of a proxy server so not external traffic.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

went down AGAIN .. thats every day now the modem has just blacked out ... not happy.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I too have the same setup and F5D7230-4 ver 2, the box says "10mb wan" so I presume this is why I can not get any faster than 7mb, would appear the F5D7230-4 can not take the 10mb :(

To test the speed, I use http://www.irishisptest.com/myspeed/ during peak times the speed is slower by 1mb to 2mb.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just tried that and got good results, see pic

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I also tried it and got something similair, but when I try the ADSL Guide speed checker I get a 3mb reading. Any ideas? Would this be related to my router?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

A perfectly legal 15 Mibibytes it is I'm sure ;)

Something you have to understand.... some companies when it comes to peering etc, just get on with it, get it done and plan for the future. Others have departments that faff around with it all, juggling it between their various other responsibilities, and there's no front line access (the alledgedly engineers on both sides have no influence over peering at all, they only get to implement what they are told - nice to see with those salaries comes responsibility I don't think).

Much smaller ISPs than ntl have more people dealing with peering. I could if requested set up a public peering session in a very short while, and have a couple of times harrassed certain other companies over peering interfaces getting towards congestion because congesting external links upsets customers on an even bigger scale than congesting internal or local ones.

So it wouldn't surprise me if some links were still overpopulated, simply because no-one bothered to plan to upgrade them until they were nearly maxed, and because the upgrading was slightly more time consuming than expected or growth of traffic a bit quicker so the pipes are congested.

Just talking from prior experience with certain companies.

In short I don't know what the issues are, however I find the idea of peering being congested fairly easy to swallow as transit is much more looked after than PIs. Really if a PI is congested or public peering it should be shut down immediately to avoid service affect, however doing that instead of transit costs money, which makes you wonder why ntl's *public* peering policy was at least until fairly recently so completely anal / holier than thou.

But yeah pretty much a lot of the belayed upgrade are probably due to bureaucracy, procrastination and over complication, 3 things ntl historically do well to make sure that the people who are best at these things can keep their jobs. Sorry if this affects your service, but *shrug*

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well my speeds are all oevr the shop - my guess is saturated UBRs or something. Most of the time I was actually getting downloads faster from my 2mbit which is a bit cheaper :)


Sun, 04 Dec 2005 19:30:24 GMT

1st 512K took 3656 ms = 143405 KB/sec, approx 1182 Kbps, 1.15 Mbps
2nd 512K took 672 ms = 780190 KB/sec, approx 6429 Kbps, 6.28 Mbps
3rd 512K took 703 ms = 745787 KB/sec, approx 6145 Kbps, 6 Mbps
4th 512K took 1438 ms = 364595 KB/sec, approx 2917 Kbps, 2.85 Mbps

Overall Average Speed = approx 4168 Kbps, 4.07 Mbps

ADSL Guide test:

Downstream 1098 Kbps (137.3 KB/sec) 1185 Kbps (inc. overheads) Upstream 536 Kbps (67.0 KB/sec) 578 Kbps (inc. overheads)



[img]Download Failed (1)[/img]

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Oh dear.

I can download at full speed it just browsing thats not.
If i sell this router I may upgrade.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

my speed is really bad,
this test was on the adsl speed test page,
Downstream917 Kbps (114.6 KB/sec)990 Kbps (inc. overheads)Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads)

--------------------------------------------------------------------------
this test was on the quick links test above

Sun, 4 Dec 2005 20:54:21 UTC

1st 512K took 1828 ms = 286810 KB/sec, approx 2363 Kbps, 2.31 Mbps
2nd 512K took 1766 ms = 296879 KB/sec, approx 2446 Kbps, 2.39 Mbps
3rd 512K took 1719 ms = 304996 KB/sec, approx 2513 Kbps, 2.45 Mbps
4th 512K took 2453 ms = 213733 KB/sec, approx 1710 Kbps, 1.67 Mbps

Overall Average Speed = approx 2258 Kbps, 2.21 Mbps
--------------------------------------------------------------------------
And on the irish broadband speed checker my download speed was 1.8mb and my upload was 485kbs.

To say im paying for a 10mb service and getting a 1-2mb service is a ****ing joke :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

After posting my other thread there, I got on the phone to Tech Support as my Speeds were amazing Slow even from Uk Mirror Service & a download manager to boost the number of connections. Now there is Database Maint going on (as the recorded message says) which means they are a bit more limited to what they can do.

I explained that when I rang last time the Lady swapped over my channel and all that night I was hitting 900K - 1.2MB/Sec. The next night as I told him I was back to 30K - 5mbit in speeds all depending on what time of day it was. If it was just downloads I could have overlooked this until they sorted it all out maybe but Gaming was a write off in terms of Lag and Disconnections even if the servers were UK based. My point to him was that I was told even with the UBR fully Saturated - I should get no lower then 2mbit but this is def not the case.

He got me do download Spybot, I explained to him that the machine I am testing on has a FRESH Installed of XP SP2 plus not been on the web as such (the wonders of a Ghost Image). The download speed of the program was between 50KB?Sec and 141KB/Sec - not quite your 10mbit then. Remembering also I have SB4100 with New Firmware and a Router that has 100Mbit port (Linksys). I also explained that the speeds can get a lot faster if I stay up till 3am but I dont plan to do this anytime soon. I ran said Spybot and suprise, found nothing.

He assured me the UBR was not in a flooded state and disgregearded all the Errors present on the Modem with Sync Lost, DHCP Server Unavaialble and many others. The best he could come up with was "It is still a trail and by End of Jan 2006 it *might* get better".

Now some questions:

1. Is this a trail or not? If people are been Auto Upgraded and customers can jump to 10mbit via Web page etc - then surely it is not a trail any longer?

2. How long do we expect the speeds to jump all over the place and be SLOWER then the 2mbit service which I used ot be on? I do not expect 10mbit ALL the time btw - far from it but 30K - 104KB/Sec is a bit off do we agree?

3. How come some people get a consatnt 10mbit speed on downloads? Does the system not share all the bandwidth equally.

4. Ref point 3 - How much Bandwidth Does each UBR have on D/L and U/L and roughly how many people share one UBR?

Thanks :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So the 3mbit service is now 10mbit, what is the 2mbit service going to be upgraded to?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

10 meg, but with a lower quota, and it won't happen until next year.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Questions like that are the precise issue with having three threads, the last in excess of 1000 posts, discussing one issue - to get the salient points out of the chatter, takes too long for people to bother leading to a question that's simple and could have been found out independently.

I don't blame anyone for asking though.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The article is still on the front page... http://www.cableforum.co.uk/article/...n-november-8th

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Gits still havent upgraded me.. Renf area.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Upgraded at 12am on the dot
Download speed is going from 500-900
Upload speed is going from 60-83 (i love it)

Glasgow area

Re: *ALL* ntl 10MB Discussion (Part 3)
 

wonder what will change on ntl's web, wonder when it will change also, lol

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Morning everyone, my first post so be gentle :)

Let me get this straight, Im currently on the 2mb service and if I stay this way wont get upgraded till new year. BUT today is December the 5th. So if I phone up and ask to be upgraded to the 3mb will I automatically get 10mb? If so Ill ring up today....

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi Zanny and welcome, if you phone up I'd imagine you'll be upgraded.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Cool, customer service open yet?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

8am I think mate.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks for your help, my penalty for wanting to upgrade my pricing plan? Buying the missus a new tumble drier :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ha ha ha I knew there would be a catch mate, good luck anyway:tu: :tu: :tu: Wait till the sales in the new year for a cheap one.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

1, depends if what you have can cope with 10mb,
2, depends if the person on the other side is thick or not.
3, depends if its oepn in your area. i know my area wont be untill some time next year. bollox if you ask me.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well im in Southampton, pretty sure ive seen at least one other poster in Southampton with 10Mb.

speaking to em now :0

Re: *ALL* ntl 10MB Discussion (Part 3)
 

There site isnt even updated yet....

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I phoned, asked and a nice lady upgraded me :-) Still I seem to be getting about 4ish so far. Mind you I need to upgrade to USB2 drivers, that might help. Or try and get my onboard ethernet to work....

I have a ntl:home 120 so should be ok if im not mistaken.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

they are bloody useless aren't they:-

http://www.ntlworld.com/microsites/10/

PR run my people who can't even have the site working on time.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Give it time folks its 5th December all day...

Anyway ntl have issued us a press release:-


“ntl, the UK’s leading provider of consumer broadband services today launches a new super-fast broadband service that revs up to 10Mbps. At this high speed, customers can download a chart-topping MP3 or movie trailer in just four seconds. The new service also includes a sophisticated PC security package and a premium broadband content line up – at no extra cost.

ntl’s 10Mb service will transform the way the web is used by slashing the time it takes to download web pages, music, photos or stream videos. The service is ideal for watching the latest music video, playing an Xbox 360 game, download and streaming services such as Google Earth, or simply Christmas shopping online at super fast speed.
New service features premium broadband content in four categories – Music, Kids, Photos and Games – included at no cost, worth £30 per month if bought separately.

With more speed, users spend more time online. The free premium content is provided in four categories: music, games, digital photos and kids. It has been designed to provide easy access to the best of the net. For instance, customers get exclusive live gigs and interviews from MTV, 15 free photo prints every month and online storage from Photobox, 10 free tracks to download per month from Sonic Selector and access to hundreds of games such as LEGO Racers and Crazy Golf. There’s a simple registration process via ntlworld.com.

Security is a primary concern for internet users and ntl’s new 10Mb service offers sophisticated protection with anti-virus, pop-up blocker, privacy manager and secure form filler technology. The security pack will protect up to 3 PCs from 140,000 different viruses, with updates every three hours. This is also provided at no extra cost.
Customers will also receive an increased usage allowance of 75GB (up from 30GB) so users can do more of what they enjoy online. For the typical household that allows:-

• Web surfing 24 hours a day
• 8 hours of online gaming every day
• 1,000 MP3 downloads a week
• 60 hours of video streaming each week (up from 6 hours with 30Gb allowances)
• Sending and receiving 2,000 email messages with attachments such as digital photos (10,000 messages without attachments)

New and existing 3Mb Broadband customers are the first to experience the power of 10Mb. Existing customers will be upgraded automatically today, although some may require a hardware upgrade to receive the full 10Mbps. Upload speeds are also increased to 512K (from 300K).

Despite the significant speed increase, bigger usage allowance, security pack and premium entertainment bundle, there is no change to the monthly subscription. In fact, in early 2006, existing 3Mb customers will also see a price cut from £37.99 to £34.99 per month.
As the “connected home” becomes a reality, with multiple in-home internet services running simultaneously, high speed broadband services are vital.

Bill Goodland, Director of Internet at ntl says: “Our 10Mb broadband service is the key to the connected home. If you enjoy online gaming, music and entertainment then this is the service for you. With the 10Mb service users can make the most of what the internet has to offer, from Christmas shopping online to streaming music. We believe this is Britain’s best broadband service.”

In 2006 ntl will launch additional 10Mb and unlimited broadband services at a range of different price points to match individual needs. The company will also add to its security and content offerings.

ntl Consumer is the UK’s largest residential broadband provider. It has led the market since 2000. As at 30 September, the company had 1.72m broadband customers (next largest is BT with 1.625m). In the previous three months the number of homes with broadband grew by 767,000 taking the UK residential market to 7.9m households.”

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hmm, one bit of maths in there is a bit confusing to me ;

How does an increase from 30GB to 75GB allow 10 times as much video streaming ?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i'm more interested in

"ntl will launch additional 10Mb and unlimited broadband services at a range of different price"

Will be interesting to see if they'll offer a 10mb unlimited service and at what price.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

doubt they will offer 10meg at unlimited problem being that people would download TB of data in a month, unlimited connection is proably going to be 1 or 2meg maybe 3 but who knows for sure yet

Re: *ALL* ntl 10MB Discussion (Part 3)
 

can any one get it with set top box yet?.....

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Not here, not mentioned at all in that press release either as far as I could see, ho hum, looks like we will pay the same price for a lower service for months again :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

http://www.ntlworld.com/microsites/10/

page has changed

Re: *ALL* ntl 10MB Discussion (Part 3)
 

wow took them log enough, its crap.. lol 10mb bollox, not gonna be on set top box untill next year.. wooppie do.. * jumps n screams *

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yep, but have you read the FAQ. ALL those people on Samsung STB will never get more than 5MB unless they pay for a modem upgrade (£50)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i was told that the new samsung can get up to 50 mb's.. good people do speak some ****.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Where does it say the Samsung can do 5 mbit?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It's in the FAQ on the site http://www.ntlworld.com/microsites/10/faq.php
which gives a link for upgrading to http://www.ntlworld.com/toolsservices/forms/stb/

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks,well i for one will not upgrade to that then,i feel sorry for all the 3mbit Samsung users who were promised 10 mbit.If you give it a while i am sure they will give the modem away free.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Which cable modems support the full power of 10Mb?

All new Cable Modems that are installed have the capability to supply 10Mb Broadband, but there are other conditions as outlined in these FAQs which may affect the speed.
Back to top
A very small number of our older modems are capable of supporting download speeds up to 5.5Mb. Go to www.ntlworld.com/upgrade to find out more information. If you wish we will visit your home to upgrade your modem so that you can benefit from the full power of ntl 10Mb Broadband (subject to £50 upgrade charge).

£50 to change my modem to a service that I pay a fortune for!!

Well F**K them I'll cancel my AC and move to ASDL

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Sod this, ADSL2 faster and cheaper, and more organised I bet!

NTL cancelled

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Strange that they did`nt give 5 mbit to the 3mbit Samsung users and charge them say £30 with the same useage,with the option to pay the £50 for the modem and 10 mbit.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Moving will almost certainly cost you more than £50 .... :erm:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

haha whacked test I got 9.36mbit down and 106mbit up

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It gets even better.

http://www.ntlworld.com/toolsservices/forms/upgrade/

NTL do not even admit that the Terayon modem is not capable of the full 10Mbit service!

Given that those with these older modems are long term customers who have been paying NTL money for probably 4 or more years, it seems madness to try to charge them when the equipment that NTL rents to them is no longer capable of providing the service.

NTL do say elsewhere that if equipment needs replacing then NTL will do so, and in this case it does need replacing, or we should only be paying 8/10ths of the price when the terayon maxes out at 8Mbit

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Faster ? - only if you live close enough to the exchange, and the exchange actually provides ADSL2 in the first place.

Cheaper ? - Possibly per month, but then you need to pay for a BT line, and installation.

more organised ? - not necessarily - check out the hell sites for most adsl providers.

I would advise people to think very carefully before spitting their dummies out - the grass is not always greener ...... ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well I sort of guess that ntl will probably prioritise links where common site's go over such as microsoft and indeed creative, I dont know of many major websites hosted in europe. The 15meg is legal by the way, I always rar my backups into 15meg segments now something I got used to doing.

I think the gist of what you saying is the engineer's involved know about it but are powerless as any fixes/upgrades etc. need approving from the top first.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

NTL want to get there act together my above post say £50 to upgrade modem, but the link http://www.ntlworld.com/toolsservices/forms/upgrade/ says £50 to upgrade now. How long do I have to wait to to receive what I pay for. People have had modems replaced for free and got full speed.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

"Do your Christmas shopping at super fast speed"

Haha that one is hillarious, I think unless you running benchmarks browsing shopping sites is not much diff between 256kbit and 10mbit.

Also 10x faster for gaming?? If I am right gaming is now worse because of the contention, and 10x faster streaming, streaming in fast forward mode??

Has anyone noticed this small print?

"10Mb speed is subject to modem capability (£50 upgrade fee payable in respect of certain existing equipment) and assumes components working at optimum speed and capacity. Speed comparison refers to download speed only"

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So STB users are ripped off :(

£50 for something others get for nothing.
Its not our fault NTL gave us broadband through the set top box.

Not exactly a free upgrade is it ?
I was told on the phone several times that the upgrade would be free.

I guess they want all the STB users to cancel, what about those STB users who got a FREE modem replacement when they rang asking to have 10 meg, I guess the rest of us are secnd class citizens.

Really ****ed off now, way to go NTL

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ive seen this quated time and time again.

ok just to see how cheeper ntl is takin in mind ive got BB with ntl and phone with bt.

now the ? How much would it cost me to have the same service of 10 meg BB and phone with NTL each month...... not a very big saving when you look at this http://www.home.ntl.com/page/telephoneinfocompare for the phone and with cheaper ADSL2 out there you could save a mint in a year with bt and adsl2..

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So has anyone with 3mbit on a Samsung got automatically upgraded to 5 mbit then.I would be interested in seeing a speed test.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm on 3mb stb,just rang them to arrange a cable modem,i ask if i was getting charge £50 connection fee,he send no and arrange for cable modem on thursday 8th dec,just ask me for direct debit details,now all i got to do is wait
i forgot to ask him will i have to be on a 12 month contract.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I been customer since April 2000 when I had to buy my own cablemodem (3Com CMX) for £150... .

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Why did they want that for a free upgrade ?