Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Cancel Maggie, you'll find your upgrade arrives very quickly, along with a discount. Unfortunately that's the way it is with VM.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Already went that route last month and I was promised it would arrive this month..but then it's been promised all through the months of April ,May etc of 2016.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I am assuming you have a SH?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I am in the same situation (100 to 150), originally my account promised the upgrade Oct 2015, then Nov 2015, then Feb 2016, Apr 2017 then Feb 2017. I have complained about this to them and managed eventually to get a £10 discount on my bill (I am BB only) for 18 months.

I rang last month about slow speeds which they did actually fix as promised within their stated time frame. I mentioned at the time about the speed increase and he said it would happen (per my account Feb 2017), I would get a new SH (I have a SH1 in modem mode) and no need to re-contract. He sent me a new ethernet cable to try and quell my irritation!

I have no idea whether to believe him or not, time will tell, but I wont be surprised if my account changes to Feb 2020. Hardly worth holding your breath for. When my discount ends I will write a letter of complaint again, that usually gets them on the phone to you..

It is one of my longstanding complaints of being with VM, is that they are not even-handed or even totally honest with their customers. Drives me nuts.

Patrick

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You couldn't make it up my account now says July 2015 to July 2015!

See attachment..

Patrick

.... Later I rang up and had a good moan. I was told that VM no longer offer 150 service, I said why does the Post Code checker say mine is due now and also why did my account say it was due this month but now says July 2015. I was told I could have a free speed upgrade but no new Superhub - I don't think I need one anyway as I use Modem mode, so not too bothered.

As I said above my longstanding complaints of being with VM, is that they are not even-handed or even totally honest with their customers. Why deliberately **** off a happy customer by going back on a promise? makes no sense at all...

No speed upgrade yet - I was told wait 24 hours... I really shouldn't have be dubious about everything I am told by this **** organisation..

While I am at it - what happened about the announcement ages ago that customer superhubs would form part of their wider wifi network.

Its all gone quiet on that front too...

Patrick

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

A further update...

No speed increase two days later, I was told by advanced technical support I definitely needed a new superhub and he ordered one for me.

The joys of Virgin media.

Patrick

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Im still on 20 dl channels, i wonder if Swansea will get 24?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Most people only have 12-16 still I think.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

The postcode checker now says May/July 2017.That's 2 years since it was promised.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I'm in the Teesside area and I'm now on 24 DS 2 US. The postcode checker states the end of February for the free speed upgrade. Can't check if the area will get it though as I upgraded from 152Mb to 200Mb early January.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

16 here still too, but AFAIK there's never been any utilization issues so probably won't get 20 for a while now.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

16DS, 2US here but i have zero utilization issues at the moment and always max out my connection on the 150mbit tier.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Here we are still on 8 DS and 2 US likewise we have zero utilization issues.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Well blow me down. I go away for a few days and VM go and increase my BB from 50MB up to 100MB for no extra cost..they even sent me the email confirming it.I was expecting to get 70MB.

Oh well thanks very much.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Are 50mb customers due a free speed boost/ upgrade to 100mb without having to take out a new contract if they are in a 100mb/200mb/ 300mb capable area.

Basically we have a lightning deal £20 weekend calls, medium TV and 50mb broadband (December 2016).

Speed Boost Page says that our speed boost has already been activated but hasn't.

Thanks.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Check your config file to see if it has increased.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Hi Snoopz,

Please see below, I have the superhub 3.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Yes you're on 50.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You won't get a speed boost untill you recontract

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Every time I log into My Virgin media I get a message telling me my "speed boost" to 50mb is complete - this has been showing since I downgraded from 100mb last year.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Was on vivid 150, upgraded to vivid 300 no contract or cost change, received letter today. Checked speeds at 18.00 330 down 22 up at 22.00 273 down 15 up - amazing, waiting for the price increases......

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Have you got a shub2 or a shub3?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Shub 3 - was upgraded when they upgraded me to 150
Speed changes have been 20 - 60 - 100 - 150 - 300 over the last few years, none requested

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Sweet. I'll leave it a couple of weeks and see what happens and then i might ring ip for a shub3 and ask them for 300mbits at the same time.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

So you didn't phone up to be changed to Vivid 300? They just did it? Interesting, seems to be quite a few people being given a speed upgrade.