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Re: superhub 2
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If it weren't for that, those modems could well been the successor to the VMNG300. |
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But if they start claiming things like its market leading then no, the problem with VM shouting is it often is mistruth. |
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Just getting fed up with the adverts proclaiming the BT hub is the best.
Can't Virgin retaliate with some decent advert on the SH2? |
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How good is the SH2? Most useful router functions are slugged out (just as well) and it's nothing but a get you going device as a router. VM could be bold and promote it on versatility providing a modem mode for those requiring advanced features (!) offered by third party routers.
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It is a strange one though, why would Virgin seemingly go out of their way to disable 4 channels? It wouldn't be anything daft like having to re-jig the web interface to show all 8, would it? I'm not disagreeing here, I'm just saying that it's odd for them to do that. Quote:
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For those people, the superhub is about as future proof as you can get right now. That's not saying the SH2 wasn't a necessary or welcome replacement, but there'll be superhubs around for years yet which to me says it must be future proof to a degree. Quote:
Of course, you have to factor in "Virgin Logic". Quote:
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My experience of the hh3 is that it looks nice, but its a bit of a pile of poo. One gigabit port and very slow wireless. Never used the hh4, however on paper its not the best as still only has 1 gigabit port. But there is a upcoming hh5 which will finally be all gigabit so on paper will have equal specs to the SH2. However even if the hardware is ok the features will likely be poor due to the locked down firmware. One thing good about homehub's is they at least get around the poor pppoe mtu limitation if jumbo frames is enabled. Although thats not relevant to this discussion. |
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Isn't the HH5 meant to be wireless-ac?
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Sorry off topic just wondered best settings for wireless in performance section of the asus rt n66u saw seph talking about it a bit bak so fort id ask thanks david
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Also BT's HH3 did have actually working congestion and interference avoiding algorithms, which even have the rudimentary ability to avoid non-802.11 interference. ---------- Post added at 15:43 ---------- Previous post was at 15:43 ---------- Quote:
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Frankly I find the HH3 looked a hell of a lot better than the Superhub 1: https://www.cableforum.co.uk/images/...2013/08/36.jpg |
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Does anyone know when these are going to launch? or even if they have by now can't wait to get rid of my crappy non wireless SH1
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Might have to call up and see if I can get one, thought the tech that came around and upgraded my services a couple of weeks ago might of said something as we was talking about how crap the hubs are at wireless.
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I called retentions just now, but as I have an engineer coming out on Saturday to resolve an intermittent fault they won't be posting me one, but as a tech was advised replace SH if need be, they updated the ticket to advise to replace with a SH 2 as well to save them posting it. So hope I get one :)
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ok ill rephrase the hh5 will at least match the shub2 on paper, possibly surpassing if ac is in the final product.
on paper doesnt mean everything tho, as the shub2 has modem mode, its wireless apparently works pretty well, and its not as locked down as bt's firmware, eg. on the hh3 I couldnt even make myself pingable. |
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read Qasi's signature!
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I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.
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Get yourself a proper router and stick the hub in modem mode. |
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Kushan: And that picture is of the small antennae!
Qas did a home trial? of various router/modems. |
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I know when I got one as a trialist the first 30 minutes it rebooted a fair few times, and the initial firmware it ships with isn't the most stable. But give it a bit and once it's grabbed the latest update it should be much better. Trialists are on a version ahead too, and that seems rather good. |
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The BT firmware also gives you a FON hotspot :) ---------- Post added at 22:24 ---------- Previous post was at 22:23 ---------- Quote:
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I don't know if anyone remembers, but the superhub wasn't actually the first hub Virgin released. There was a predecessor, a DOCSIS2/1 only device that had even worse performance than the SHUB. I always presumed they rushed the SHUB out because the first hub was so utterly terrible. As painful as it is to say, the superhub was actually an improvement on it. Anyway I digress. You're right about the other cable ISPs and I believe in America, it's actually law there that the cable companies must work with 3rd party equipment - one of the reasons TiVo took off, because you could just plug it into your cable network of choice. It'd be awesome to have that flexibility here, there are some really fantastic cable box alternatives out there - and we all know what the modems are like. |
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1. Access web gui, (192.168.100.1 but don't bother to sign in), click on ROUTER STATUS > INFORMATION and check SOFTWARE VERSION. (http://192.168.100.1/cgi-bin/VmRouterStatusInfoCfgCgi) If it's V1.01.19 that's the latest current public release. If it's stuck on say V1.01.10 then ring in or post on VM H&S forum. 2. Click on ROUTER STATUS > NETWORK LOG (http://192.168.100.1/cgi-bin/VmRouterStatusEvLogCfgCgi) and check for typical "T4 Timeout for all US - REBOOT" stanza's. If you're experiencing these then you'll need to wait for V26 GA hopefully within a few weeks. Anything else and/or Reboots still occurring then best to post new thread on VM H&S forum with complete stats, including Network Log. |
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Mines dead. Completely dead. No idea what happened as I was asleep but awoke to a dead hub. Servers and main PC were still on so nothing tripped. 2-3 days for a replacement.
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<offshore>Have you tried switching it off and on again?</offshore>
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Mind you it's what they say in all situations as it is probably the first response on their script. :rolleyes: |
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To be fair, in 99.9% of situations, it's the first thing worth trying.
The 0.1% are things like when there's sparks and smoke coming out of the modem. And yup, that has actually happened and yup, offshore asked the customer to switch it off and on... |
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Yes this indeed did happen.
As follows: Turn the device on and off (nothing) Unplug the device and try it in a different plug (nothing) Hold the pinhole reset button down for 30-40 seconds :confused: |
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In their defence, that is actually the process for checking that a dead modem (or hub) is actually dead. It wouldn't be the first time that a dodgy plug socket was the real culprit. If they happen to be getting monitored and they DON'T do those checks, they'll get in trouble with their quality officer.
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In our defence, we don't like the implication most of us are too dumb to try that ourselves.
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I wish I could say that the majority of people who phone in are intelligent enough to try that first. I really do.
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I have a tech coming on Monday to turn down my power levels
Power Level (dBmV) 10.2 dBmV 9.9 dBmV 10.0 dBmV 9.8 dBmV 11.5 dBmV 11.8 dBmV N/A N/A with a -3db attenuator... The Indian Said i will be getting a SH2 as well cos of ongoing t3 time out issues..... Is that Bull crap then ?? I want a SH 2 the wireless on this one is gash. |
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I am sending both of my superhub 2's back and going back to the superhub 1 because v2n doesn't like my area ping goes sky high and internet al most comes to a stop between about 3-6 and again 8-11
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I did jb66, if you look on the trails forum for my post under the speed section (same username you will see what i mean), back on superhub 1, speed is back to max now
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you beat me to it dude. Even if the tech does fit a 3db attenuator (which he hopefully won't), there is nothing to stop you from taking it off and putting your own 10gb attenuator on it.
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When my upstream was high I posted on the VM community board and they arranged for an engineer visit to fix it. The only time I ever phone is if I'm on the cadge for a discount and then I talk to retentions.
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An engineer can work, rework and modify stuff out for himself A technician is someone that takes advice and orders from someone else |
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I had the Superhub 2 installed last week. Unfortunately the technician left before I could get him to sort out the wireless speed on my ipad 3. My ipad only gets 40mb max on wireless even though I have a 120mb.
Is there anything I can do to get the full speed on it? (On my Samsung Galaxy III, I get 63mb d/l and 15mb(?) u/l) |
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Sounds like a limitation of your iPad. Most mobile devices can't handle the full 120Mbit.
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40mbit is actually incredibly impressive. |
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Ah Ok. It's the ipad3 that is crap! (especially if it is slower than my smartphone) Maybe I should accept the limits of my other devices!
I don't think my laptop is an 'n' device. Can anyone suggest a USB adapter I can use with it that is compatible with the Superhub 2? |
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I don't know anyone that can get full speed on any device using Wifi, it's never going to happen, you're only ever going to get full speed through a wired connection.
For best results on your laptop i would buy - http://www.pixmania.co.uk/uk/uk/1278...OQ#srcid=11270 This will also future proof you as it supports 802.11ac too |
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Plus my laptop on 5GHz goes faster than it does on wired - due it only having a 100Mbit Ethernet socket |
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Thanks for your reply Roger!
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Here's a speed test I did on my laptop when I got installed: https://www.cableforum.co.uk/images/...2013/08/16.png Keep in mind, as I said this laptop has a particularly good wireless card. This test was actually done on the SH2 as well. |
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I can't see anything in that review that says whether or not the iPad supports HT operation in either band, though Apple being Apple it certainly won't in the 2.4Ghz band. ---------- Post added at 19:23 ---------- Previous post was at 19:21 ---------- Quote:
I can't see anything in that review that says whether or not the iPad supports HT operation in either band, though Apple being Apple it certainly won't in the 2.4Ghz band. Quote:
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My old laptop, with a pretty crap router: http://www.speedtest.net/my-result/1757714849 ---------- Post added at 19:42 ---------- Previous post was at 19:40 ---------- Quote:
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my galaxy ace (budget level phone I know) connects at 54mbit even tho advertised wireless N. But with the ace its not relevant as its so weak I cant get throughput anywhere close to the protocol limit.
my galaxy s2 and s3 both connect at 72mbps not 150. |
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Ive seen 124meg on the superhub 2 5ghz mode quite a few times
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I had my tech visit yesterday and after 10 minutes he identified what none of the others have in the past 2 years of visiting. loads t3 and t4 issues caused by the cabinets amplifier being dodgy and producing too much power.
he said it would be fixed that afternoon.. A van pulled up and was there for about 5 minutes... I didn't lose connection so im assuming they didnt fix the job just looked at it. He assured me it would be fixed that day as it wasnt a big job really. (30 mins) so with that knowledge im going to assume nothing was fixed....He didn't even change the power levels looking at it. Just passed it onto the network team according to the report sheet i signed. is it possible anyone that works for VM here can look into it and see if the cabinet at RM111LX had a part changed...?? Or is scheduled for it soon? I asked if i could have a Superhub 2 and he said yes then changed his mind cos my modem wasn't faulty. BAH :) |
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ADMIN EDIT - we do not permit the discussion of the facilitation of theft
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fyi someone will probably pm you offering to post you their's but you should know that there is no chance of you using it as your primary gateway in your house (i.e connecting it tothe coax to establish your VM connection) because you would have to ring VM up and get it registered. The only thing you can do with it is use it as a second router, wi-fi access point or take it apart for fun.
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It is also illegal to buy VM equipment like this, if you want one phone VM.
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ADMIN EDIT - we do not permit the discussion of the facilitation of theft
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ADMIN EDIT - we do not permit the discussion of the facilitation of theft
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Myis they cant be for sale you need to go through proper channels ie phone up virgin media and buy one from either sales staff or if you have issues with sh1 discuss it on their community forums or retentions team.
You cant just buy it as each hub is assigned to each account so you have to activate it over the phone so the old mac address is disabled and the new one is in place on youre account. You cant just buy theirs plug it in and off ya pop lol.. |
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Hi taz
Actually I seen one installed at a property not far from mine brought it home last night and its working a treat at my home, so I don't know why I couldn't do the same with any other superhub2 that's been installed elsewhere , and hopefully unwanted Sadly got to give that back. Yep totals understand they're not for retail that's why I was hoping someone had one that they haven't got on with it and I could purchase it for less than 50. Especially as they will have no use for it. Ps thanks for the kind support anyway |
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Cable Forum does not permit the solicitation of theft of VM's (or anyone else's) property.
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Sorry clearly I am misunderstanding something. Went a step too far it appears.
But just to state my defence once something is yours you can do as you like. I guess I maybe wrong but that's what I thought like walkers crisps say not to sold individually but by law you are permitted to . I wasn't asking someone to burgle their neighbours for a router lol.Anyway you guys are the forum owners . Might is right as they say. ---------- Post added at 11:55 ---------- Previous post was at 11:54 ---------- Okay anyway no worries. No more fighting |
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There's no fighting - just making it clear that VM's property remains VM's property even if at times they don't appear to want to collect it anytime soon. So to sell anything of theirs would be theft and CF does not allow members to request to buy such stolen items.
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Alrighty I didn't know that. Ok understood.
Thanks ---------- Post added at 12:05 ---------- Previous post was at 12:03 ---------- Admin edit (Chris): Please follow team instructions already given in this thread. |
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If they email you then that's away from the site and is nothing to do with us but bear in mind I have removed your email address from your posts.
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Ok well that's mighty good.
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Still no new firmware update on the Superhub 2. Getting quite frustrating now.
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I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?
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nope, VM know shub 1 wi-fi is panta all around so if they gave you (or anyone else) a shub2 simply for ringing up and moaning about coverage I am sure word would get round very quickly, everyone would ring up wanting one and there wouldn't be any left :)
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I did and after agreeing to pay £10 I got one make sure you state you don't want another 12 month contract (unless you do that is) if they insist speak to retentions , thats how I got mine.
Good Luck |
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Bottom line-If you don't ask you don't get but don't expect it as a right. |
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When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.
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I still have one but don't use it now. It's even better with DD-WRT firmware on it. It's sat on a shelf unused just waiting to be called in an emergency! Solid, reliable and has outperformed many ISP supplied all in ones. I'll never part with it.:D |
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Good words from Pip.
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I know, but to satisfy my curiosity I need to know now.
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Been on the phone to retentions, should get my SH2 in the post on Thursday.
I also downgraded to 60Mb as I don't really need 120Mb anymore and got a couple of discounts chucked in without asking, so for me personally it was a very worthwhile phone call :) |
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Great!
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Got my Superhub 2 delivered, now all setup and configured, currently a happy customer and it's on v19 of the firmware (not v26 yet) but most of all the wireless is much better in the bedroom of my flat :)
Edit: Also My SH2 is the one with all blue lights on the front with no from VM logo. One would have thought those ones would have all been issued by now ? |
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Just moved into a new house and new install, got the SH2 and I have to say so far it's been way better than our old SH1, and getting 109Meg download over wifi on my phone is pretty good too (5ghz)
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Yeh - fair to say that VM haven't cod's up the SH2 - especially with v26 firmware.
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As I posted that it locked up :(
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