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-   -   Superhub : Superhub 2 (https://www.cableforum.uk/board/showthread.php?t=33693243)

qasdfdsaq 07-08-2013 00:49

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35606261)
What makes you say that? The SH1 can do 8 downstream channels versus the 4 on the Ambit 300. If 200Mbit becomes a thing, the Ambit 300 will struggle to hit that but the Superhub shouldn't have much of an issue.

Umm you've clearly not been paying attention to this thread, the last two or three pages have been confirming the Ambit 300 does 8 downstreams. VM are just too cheap to enable it.

Quote:

I think 100Mbps is being generous there, I wouldn't rate its wireless capabilities at all, but I think that's where we're butting heads here - I'm talking about it as a modem, not as a wireless router.
The primary purpose of the Superhub at time of release, and what it was designed for, was not as a modem, it was as a combined wireless router. For the record I've managed to get over 230Mbps over wireless on my test Superhubs, but under standard 2.4Ghz operation I'd expect it to top out about 100.

Quote:

I guess you're correct in saying that it's not good enough and thus needs to be replaced for better equipment but in terms of DOCSIS capabilities I don't think it's any less able than the SH2
It's no more able than the VMNG300 either.

Quote:

and I'd say anyone with a SH1 in Modem mode isn't in any real need to replace it any time soon.
But again, the majority of people don't have the SH1 in modem mode, and nor was it intended to be used that way by most people. And again, in just modem mode, it's no better a modem than the VMNG300 (on paper). Admittedly practice is different, there are certain performance characteristics which are improved, of the sort you don't see on the spec sheet.


Quote:

As I stated before, 8 DS channels versus 4 makes it more future proof than the Ambit 300.
No it doesn't. Because 8 DS verses 8 DS is exactly the same.

Quote:

I do actually agree with this, as I mentioned before, I should have made it clearer that I was talking about the modem side of the Superhub rather than its wireless capabilities.
See above, when it gets installed by VM it's not "just a modem". It's set up as a wireless router; only certain more knowledgeable customers use it in modem mode. The average joe does not. But even as a modem it's capabilities on paper are identical to the VMNG300 before it and the SH2 after it. If the SH1 is "future proof" as a modem, so is the VMNG300 (which defeats the point of its existence as a "future proof" replacement for the VMNG300...)

---------- Post added at 23:45 ---------- Previous post was at 23:40 ----------

Quote:

Originally Posted by craigj2k12 (Post 35606287)
Agreed, as you point out, it is entirely impractical to have engineers modifying the CPE at the customers house. As you suggested they could be refurbed at a lower cost than having an entirely new unit produced. In terms of the SH1 I am glad they scrapped it and started again, though

Well... Being an "engineer" who's done that myself on customer premises, it's not entirely impractical, it just depends what level of service you're budgeting for. That said it would be more efficient just doing a straight swap at the customer premises and sending the old kit back to the warehouse to be upgraded en-masse.

---------- Post added at 23:48 ---------- Previous post was at 23:45 ----------

Quote:

Originally Posted by BenMcr (Post 35606336)
Wikipedia seems to think that 4 channels would be capable of delivering 222Mbit on EuroDOCSIS, so I wouldn't be surprised if it was a 'standard' VMNG300 modem

It wasn't - the triallists have specifically addressed this question before - special dedicated modems were used, modems that haven't been seen or heard from on VM's network since.

Quote:

However, the issue over 200Mbit (or even 100/120Mbit) over 4 channels would be when you are using it in a contended area. Which is why VM would prefer everyone was on a SH for the new tiers.
Well, yes, but then it used to be that 100Mbit over 3 channels was viable, until congestion got out of hand, but now it's improving again it's not entirely impractical. Ignition was of the impression 400Mbit service over 8 channels could actually be practical with correct network management.

---------- Post added at 23:49 ---------- Previous post was at 23:48 ----------

Quote:

Originally Posted by craigj2k12 (Post 35606608)
I seem to recall they used a specialist Arris modem for the trials

Indeed. Couldn't remember the name myself, but they were special modems used only for the trial; it seemed that line of development was abandoned when VM decided to go down the "all in one" Superhub track.

If it weren't for that, those modems could well been the successor to the VMNG300.

Chrysalis 07-08-2013 08:59

Re: superhub 2
 
Quote:

Originally Posted by raging bull (Post 35606079)
Do the experts agree that if SH2 marketed as strongly as the offering from BT, would Virgin be allowed to shout about how good the SH2 was!

They can shout about the features and improvements over the SH1 yes.

But if they start claiming things like its market leading then no, the problem with VM shouting is it often is mistruth.

raging bull 07-08-2013 10:17

Re: superhub 2
 
Just getting fed up with the adverts proclaiming the BT hub is the best.
Can't Virgin retaliate with some decent advert on the SH2?

Sephiroth 07-08-2013 11:01

Re: superhub 2
 
How good is the SH2? Most useful router functions are slugged out (just as well) and it's nothing but a get you going device as a router. VM could be bold and promote it on versatility providing a modem mode for those requiring advanced features (!) offered by third party routers.

BenMcr 07-08-2013 11:22

Re: superhub 2
 
Quote:

Originally Posted by Sephiroth (Post 35606691)
How good is the SH2?

I believe it's very good in regards to performance. Obviously if you want some of the additional router features it doesn't offer at present, then that would sway your decision.

Kushan 07-08-2013 11:47

Re: superhub 2
 
Quote:

Originally Posted by qasdfdsaq (Post 35606627)
Umm you've clearly not been paying attention to this thread, the last two or three pages have been confirming the Ambit 300 does 8 downstreams. VM are just too cheap to enable it.

I have been paying attention and as far as I can see, a few people have weighed in with different opinions but nobody's actually got anything concrete either way.

It is a strange one though, why would Virgin seemingly go out of their way to disable 4 channels? It wouldn't be anything daft like having to re-jig the web interface to show all 8, would it? I'm not disagreeing here, I'm just saying that it's odd for them to do that.

Quote:

Originally Posted by qasdfdsaq (Post 35606627)
The primary purpose of the Superhub at time of release, and what it was designed for, was not as a modem, it was as a combined wireless router. For the record I've managed to get over 230Mbps over wireless on my test Superhubs, but under standard 2.4Ghz operation I'd expect it to top out about 100.

I can't disagree with this.

Quote:

Originally Posted by qasdfdsaq (Post 35606627)
It's no more able than the VMNG300 either.

See the main issue I have with this argument is that really you need to say it's no more able than the VMNG300 potentially is because right now it can only do 4 DS channels, no matter what it actually is capable of. I could also say that the Superhub is potentially able to be a decent piece of equipment if you replace the wireless chip inside it but that would just be silly. As it stands today, side by side, the Superhub is more capable than the Ambit 300 - not as a router, but as a modem. Actually technically it's more capable as a router as well, albeit a poor one. It's not completely broken, just really terrible.

Quote:

Originally Posted by qasdfdsaq (Post 35606627)
But again, the majority of people don't have the SH1 in modem mode, and nor was it intended to be used that way by most people. And again, in just modem mode, it's no better a modem than the VMNG300 (on paper). Admittedly practice is different, there are certain performance characteristics which are improved, of the sort you don't see on the spec sheet.

Yeah, I agree with this as well. It's funny, because I remember when the SHUB first appeared and I had people on the phone literally screaming at me to get one because they were stick of having to deal with 2 separate boxes. I was more than happy to send them one, it was what they deserved.


Quote:

Originally Posted by qasdfdsaq (Post 35606627)
No it doesn't. Because 8 DS verses 8 DS is exactly the same.

I think we can probably put a lid on this one for now.

Quote:

Originally Posted by qasdfdsaq (Post 35606627)
See above, when it gets installed by VM it's not "just a modem". It's set up as a wireless router; only certain more knowledgeable customers use it in modem mode. The average joe does not. But even as a modem it's capabilities on paper are identical to the VMNG300 before it and the SH2 after it. If the SH1 is "future proof" as a modem, so is the VMNG300 (which defeats the point of its existence as a "future proof" replacement for the VMNG300...)

As much as we all hate the superhub and lament it's wireless (in)capabilities, the awkward truth is that there are quite a lot of people out there who are happy enough with it. Anecdotally, out of all my friends using it, it's probably about a 50/50 split of people who have issues and people who are happy enough. That includes technical people as well who aren't even bothered to put it into modem mode. I've had quite a few conversations whereby I've spotted the superhub in a corner somewhere and gone "Oh...you have a superhub..." and they go "Yeah, I've never had any problems with it". I don't believe them, but they're happy one way or another.
For those people, the superhub is about as future proof as you can get right now. That's not saying the SH2 wasn't a necessary or welcome replacement, but there'll be superhubs around for years yet which to me says it must be future proof to a degree.


Quote:

Originally Posted by qasdfdsaq (Post 35606627)
It wasn't - the triallists have specifically addressed this question before - special dedicated modems were used, modems that haven't been seen or heard from on VM's network since.

See, this brings em back to my original point - why would they use a completely different modem if their existing one was capable of it? Why not put a stock firmware on an ambit 300 if it's capable of the 8 channels? Surely it's more expensive to use a separate modem entirely?

Of course, you have to factor in "Virgin Logic".

Quote:

Originally Posted by qasdfdsaq (Post 35606627)
Well, yes, but then it used to be that 100Mbit over 3 channels was viable, until congestion got out of hand, but now it's improving again it's not entirely impractical. Ignition was of the impression 400Mbit service over 8 channels could actually be practical with correct network management.

Well I guess that rules Virgin out :D

---------- Post added at 10:47 ---------- Previous post was at 10:46 ----------

Quote:

Originally Posted by Sephiroth (Post 35606691)
How good is the SH2? Most useful router functions are slugged out (just as well) and it's nothing but a get you going device as a router. VM could be bold and promote it on versatility providing a modem mode for those requiring advanced features (!) offered by third party routers.

Quote:

Originally Posted by BenMcr (Post 35606696)
I believe it's very good in regards to performance. Obviously if you want some of the additional router features it doesn't offer at present, then that would sway your decision.

How good is BT's hub? As far as I'm aware, it's even more locked down and featureless than the SH2 is.

Chrysalis 07-08-2013 13:10

Re: superhub 2
 
Quote:

Originally Posted by raging bull (Post 35606677)
Just getting fed up with the adverts proclaiming the BT hub is the best.
Can't Virgin retaliate with some decent advert on the SH2?

Not seen such ad's but yes BT are been silly as well.

My experience of the hh3 is that it looks nice, but its a bit of a pile of poo. One gigabit port and very slow wireless.

Never used the hh4, however on paper its not the best as still only has 1 gigabit port.

But there is a upcoming hh5 which will finally be all gigabit so on paper will have equal specs to the SH2. However even if the hardware is ok the features will likely be poor due to the locked down firmware.

One thing good about homehub's is they at least get around the poor pppoe mtu limitation if jumbo frames is enabled. Although thats not relevant to this discussion.

Kushan 07-08-2013 13:21

Re: superhub 2
 
Isn't the HH5 meant to be wireless-ac?

heardd05 07-08-2013 16:29

Re: superhub 2
 
Sorry off topic just wondered best settings for wireless in performance section of the asus rt n66u saw seph talking about it a bit bak so fort id ask thanks david

qasdfdsaq 07-08-2013 16:45

Re: superhub 2
 
Quote:

Originally Posted by Chrysalis (Post 35606735)
Not seen such ad's but yes BT are been silly as well.

At least BT's Home Hub 3 was WiFi certification complaint from the outset, VM's Superhub took about a year and half dozen firmware updates before it stopped violating WiFi alliance requirements.

Also BT's HH3 did have actually working congestion and interference avoiding algorithms, which even have the rudimentary ability to avoid non-802.11 interference.

---------- Post added at 15:43 ---------- Previous post was at 15:43 ----------

Quote:

Originally Posted by Kushan (Post 35606747)
Isn't the HH5 meant to be wireless-ac?

Indeed.

---------- Post added at 15:45 ---------- Previous post was at 15:43 ----------

Quote:

Originally Posted by Chrysalis (Post 35606735)
But there is a upcoming hh5 which will finally be all gigabit so on paper will have equal specs to the SH2.

I take exception to the implication 802.11ac is equal to 802.11n

Frankly I find the HH3 looked a hell of a lot better than the Superhub 1:
https://www.cableforum.co.uk/images/...2013/08/36.jpg

saabmania2 07-08-2013 17:36

Re: superhub 2
 
Does anyone know when these are going to launch? or even if they have by now can't wait to get rid of my crappy non wireless SH1

BenMcr 07-08-2013 17:55

Re: superhub 2
 
Quote:

Originally Posted by saabmania2 (Post 35606894)
Does anyone know when these are going to launch? or even if they have by now can't wait to get rid of my crappy non wireless SH1

SuperHub 2 has been out for a couple of months now

saabmania2 07-08-2013 17:59

Re: superhub 2
 
Might have to call up and see if I can get one, thought the tech that came around and upgraded my services a couple of weeks ago might of said something as we was talking about how crap the hubs are at wireless.

StevenNT 07-08-2013 18:12

Re: superhub 2
 
I called retentions just now, but as I have an engineer coming out on Saturday to resolve an intermittent fault they won't be posting me one, but as a tech was advised replace SH if need be, they updated the ticket to advise to replace with a SH 2 as well to save them posting it. So hope I get one :)

Chrysalis 07-08-2013 18:22

Re: superhub 2
 
ok ill rephrase the hh5 will at least match the shub2 on paper, possibly surpassing if ac is in the final product.

on paper doesnt mean everything tho, as the shub2 has modem mode, its wireless apparently works pretty well, and its not as locked down as bt's firmware, eg. on the hh3 I couldnt even make myself pingable.

Kushan 07-08-2013 18:55

Re: superhub 2
 
Quote:

Originally Posted by qasdfdsaq (Post 35606863)
Frankly I find the HH3 looked a hell of a lot better than the Superhub 1:
https://www.cableforum.co.uk/images/...2013/08/36.jpg

WTF is with those antennae!

Sephiroth 07-08-2013 18:56

Re: superhub 2
 
read Qasi's signature!

djstevie 07-08-2013 19:01

Re: superhub 2
 
I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

Mick Fisher 07-08-2013 19:44

Re: superhub 2
 
Quote:

Originally Posted by djstevie (Post 35606935)
I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

That doesn't sound very promising :(

Get yourself a proper router and stick the hub in modem mode.

raging bull 07-08-2013 20:01

Re: superhub 2
 
Kushan: And that picture is of the small antennae!
Qas did a home trial? of various router/modems.

Skie 07-08-2013 22:28

Re: superhub 2
 
Quote:

Originally Posted by djstevie (Post 35606935)
I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

Highly likely it's been busy downloading the latest firmware.

I know when I got one as a trialist the first 30 minutes it rebooted a fair few times, and the initial firmware it ships with isn't the most stable. But give it a bit and once it's grabbed the latest update it should be much better. Trialists are on a version ahead too, and that seems rather good.

qasdfdsaq 07-08-2013 23:27

Re: superhub 2
 
Quote:

Originally Posted by Chrysalis (Post 35606906)
on paper doesnt mean everything tho, as the shub2 has modem mode, its wireless apparently works pretty well, and its not as locked down as bt's firmware, eg. on the hh3 I couldnt even make myself pingable.

While it's true the HH3 cannot be made to respond to pings, I would consider the VM modem to be more locked down. For one, you can't just rip it out and replace it with whatever you want, you can't modify the firmware either (at least not without breaking the modem entirely).

The BT firmware also gives you a FON hotspot :)

---------- Post added at 22:24 ---------- Previous post was at 22:23 ----------

Quote:

Originally Posted by Skie (Post 35607117)
Highly likely it's been busy downloading the latest firmware.

Indeed. If it continues rebooting repeatedly for more than a day or two then I'd consider it a fault, but a few reboots on a new device that auto-updates can be expected.

---------- Post added at 22:25 ---------- Previous post was at 22:24 ----------

Quote:

Originally Posted by Kushan (Post 35606927)
WTF is with those antennae!

Can't fault a man for trying to make the Superhub's wireless perform better :D

---------- Post added at 22:27 ---------- Previous post was at 22:25 ----------

Quote:

Originally Posted by Chrysalis (Post 35606906)
ok ill rephrase the hh5 will at least match the shub2 on paper, possibly surpassing if ac is in the final product.

It'd be some serious backtracking on their official press releases if it doesn't have ac in the final product...

Kushan 07-08-2013 23:28

Re: superhub 2
 
Quote:

Originally Posted by qasdfdsaq (Post 35607148)
While it's true the HH3 cannot be made to respond to pings, I would consider the VM modem to be more locked down. For one, you can't just rip it out and replace it with whatever you want, you can't modify the firmware either (at least not without breaking the modem entirely).

To be fair to Virgin here, that's mainly to prevent cloned modems and other not-so-good-for-the-network things.

Quote:

Originally Posted by qasdfdsaq (Post 35607148)
Can't fault a man for trying to make the Superhub's wireless perform better :D

Not at all, I was impressed! I do love a good hack =D

qasdfdsaq 07-08-2013 23:35

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35607155)
To be fair to Virgin here, that's mainly to prevent cloned modems and other not-so-good-for-the-network things.

Perhaps, but there are other cable ISPs that allow customers to supply their own modem. It's good that VM have learnt and incorporated "modem mode" into the SH2 from the outset, but it's clear from the original SH1 development that that wasn't exactly a priority...

---------- Post added at 22:35 ---------- Previous post was at 22:33 ----------

Quote:

Originally Posted by qasdfdsaq (Post 35607148)
Can't fault a man for trying to make the Superhub's wireless perform better :D

Correction: Suck marginally less

Kushan 07-08-2013 23:47

Re: superhub 2
 
Quote:

Originally Posted by qasdfdsaq (Post 35607158)
Perhaps, but there are other cable ISPs that allow customers to supply their own modem. It's good that VM have learnt and incorporated "modem mode" into the SH2 from the outset, but it's clear from the original SH1 development that that wasn't exactly a priority...

I'm not entirely sure what was a priority on the SH1. About the only aspect of it that actually works well is the Modem inside it. It looks awful, it has atrocious wireless, ****-poor routing abilities, stupid button placement, even stupider socket placement and the Firmware was terrible. If I had to guess, about the only priority it had was to get released as quickly as possible.

I don't know if anyone remembers, but the superhub wasn't actually the first hub Virgin released. There was a predecessor, a DOCSIS2/1 only device that had even worse performance than the SHUB. I always presumed they rushed the SHUB out because the first hub was so utterly terrible. As painful as it is to say, the superhub was actually an improvement on it.

Anyway I digress. You're right about the other cable ISPs and I believe in America, it's actually law there that the cable companies must work with 3rd party equipment - one of the reasons TiVo took off, because you could just plug it into your cable network of choice. It'd be awesome to have that flexibility here, there are some really fantastic cable box alternatives out there - and we all know what the modems are like.

horseman 08-08-2013 06:30

Re: superhub 2
 
Quote:

Originally Posted by djstevie (Post 35606935)
I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

Inconclusive w/o checking Software Version and Network Log as well!

1. Access web gui, (192.168.100.1 but don't bother to sign in), click on ROUTER STATUS > INFORMATION and check SOFTWARE VERSION.
(http://192.168.100.1/cgi-bin/VmRouterStatusInfoCfgCgi)

If it's V1.01.19 that's the latest current public release. If it's stuck on say V1.01.10 then ring in or post on VM H&S forum.

2. Click on ROUTER STATUS > NETWORK LOG
(http://192.168.100.1/cgi-bin/VmRouterStatusEvLogCfgCgi)
and check for typical "T4 Timeout for all US - REBOOT" stanza's. If you're experiencing these then you'll need to wait for V26 GA hopefully within a few weeks.

Anything else and/or Reboots still occurring then best to post new thread on VM H&S forum with complete stats, including Network Log.

BenMcr 08-08-2013 11:01

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35607171)
You're right about the other cable ISPs and I believe in America, it's actually law there that the cable companies must work with 3rd party equipment - one of the reasons TiVo took off, because you could just plug it into your cable network of choice. It'd be awesome to have that flexibility here, there are some really fantastic cable box alternatives out there - and we all know what the modems are like.

But that's because over in the US, cable is the dominant technology. Cablecard, which is what is used to allow 3rd party box access is the equivalent of the CI slots you get in TVs for DVB in Europe

StevenNT 10-08-2013 10:54

Re: superhub 2
 
Quote:

Originally Posted by StevenNT (Post 35606902)
I called retentions just now, but as I have an engineer coming out on Saturday to resolve an intermittent fault they won't be posting me one, but as a tech was advised replace SH if need be, they updated the ticket to advise to replace with a SH 2 as well to save them posting it. So hope I get one :)

Well had them tech come round and fixed several faults, one of their own doing but they didn't replace the Superhub like I was told they would. So a call to retentions on Monday I think.

jb66 10-08-2013 11:10

Re: superhub 2
 
Quote:

Originally Posted by StevenNT (Post 35608087)
Well had them tech come round and fixed several faults, one of their own doing but they didn't replace the Superhub like I was told they would. So a call to retentions on Monday I think.

Techs are not allowed to swap a superhub one for a superhub 2. Call center making promises that cant be kept.

StevenNT 10-08-2013 11:19

Re: superhub 2
 
Quote:

Originally Posted by jb66 (Post 35608094)
Techs are not allowed to swap a superhub one for a superhub 2. Call center making promises that cant be kept.

Fair enough, will chat to retentions on Monday to see if they can just post it :)

adzii_nufc 14-08-2013 09:56

Re: superhub 2
 
Mines dead. Completely dead. No idea what happened as I was asleep but awoke to a dead hub. Servers and main PC were still on so nothing tripped. 2-3 days for a replacement.

Kushan 14-08-2013 10:09

Re: superhub 2
 
<offshore>Have you tried switching it off and on again?</offshore>

Mick Fisher 14-08-2013 15:42

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35609617)
<offshore>Have you tried switching it off and on again?</offshore>

That is exactly what they said to me when I reported a dead power brick :D

Mind you it's what they say in all situations as it is probably the first response on their script. :rolleyes:

Kushan 14-08-2013 15:58

Re: superhub 2
 
To be fair, in 99.9% of situations, it's the first thing worth trying.
The 0.1% are things like when there's sparks and smoke coming out of the modem. And yup, that has actually happened and yup, offshore asked the customer to switch it off and on...

adzii_nufc 14-08-2013 16:02

Re: superhub 2
 
Yes this indeed did happen.

As follows:

Turn the device on and off (nothing)
Unplug the device and try it in a different plug (nothing)
Hold the pinhole reset button down for 30-40 seconds :confused:

Kushan 14-08-2013 16:15

Re: superhub 2
 
In their defence, that is actually the process for checking that a dead modem (or hub) is actually dead. It wouldn't be the first time that a dodgy plug socket was the real culprit. If they happen to be getting monitored and they DON'T do those checks, they'll get in trouble with their quality officer.

qasdfdsaq 14-08-2013 17:06

Re: superhub 2
 
In our defence, we don't like the implication most of us are too dumb to try that ourselves.

Kushan 14-08-2013 17:11

Re: superhub 2
 
I wish I could say that the majority of people who phone in are intelligent enough to try that first. I really do.

Efour 15-08-2013 17:22

Re: superhub 2
 
I have a tech coming on Monday to turn down my power levels

Power Level (dBmV) 10.2 dBmV 9.9 dBmV 10.0 dBmV 9.8 dBmV 11.5 dBmV 11.8 dBmV N/A N/A

with a -3db attenuator...

The Indian Said i will be getting a SH2 as well cos of ongoing t3 time out issues.....

Is that Bull crap then ?? I want a SH 2 the wireless on this one is gash.

data0002 15-08-2013 17:44

Re: superhub 2
 
I am sending both of my superhub 2's back and going back to the superhub 1 because v2n doesn't like my area ping goes sky high and internet al most comes to a stop between about 3-6 and again 8-11

jb66 15-08-2013 17:56

Re: superhub 2
 
Quote:

Originally Posted by data0002 (Post 35610699)
I am sending both of my superhub 2's back and going back to the superhub 1 because v2n doesn't like my area ping goes sky high and internet al most comes to a stop between about 3-6 and again 8-11

Sounds bs to me. Im told to swap like for like

data0002 15-08-2013 18:08

Re: superhub 2
 
I did jb66, if you look on the trails forum for my post under the speed section (same username you will see what i mean), back on superhub 1, speed is back to max now

Sephiroth 15-08-2013 18:08

Re: superhub 2
 
Quote:

Originally Posted by Efour (Post 35610678)
I have a tech coming on Monday to turn down my power levels

Power Level (dBmV) 10.2 dBmV 9.9 dBmV 10.0 dBmV 9.8 dBmV 11.5 dBmV 11.8 dBmV N/A N/A

with a -3db attenuator...

The Indian Said i will be getting a SH2 as well cos of ongoing t3 time out issues.....

Is that Bull crap then ?? I want a SH 2 the wireless on this one is gash.

A 10dB forward path attenuator is needed.

General Maximus 15-08-2013 18:30

Re: superhub 2
 
you beat me to it dude. Even if the tech does fit a 3db attenuator (which he hopefully won't), there is nothing to stop you from taking it off and putting your own 10gb attenuator on it.

kwikbreaks 15-08-2013 19:53

Re: superhub 2
 
When my upstream was high I posted on the VM community board and they arranged for an engineer visit to fix it. The only time I ever phone is if I'm on the cadge for a discount and then I talk to retentions.

jb66 15-08-2013 20:52

Re: superhub 2
 
Quote:

Originally Posted by data0002 (Post 35610723)
I did jb66, if you look on the trails forum for my post under the speed section (same username you will see what i mean), back on superhub 1, speed is back to max now

Sorry I quoted you by accident

---------- Post added at 19:52 ---------- Previous post was at 19:51 ----------

Quote:

Originally Posted by heero_yuy (Post 35610837)
Oh I had "engineers" (they devalue the title by calling themselves as such :rolleyes: ) visit and connect up bits of kit. Don't think they had a clue what they were doing though. Seeing as they never fixed it. I did end up with a SH1 firmly fixed in modem mode. Even then the up power was still too high.

I think it was fixed when they did a pass through the cabs as a bit of routine as it's now around 50.

We are not engineers we are technicians

saabmania2 16-08-2013 10:03

Re: superhub 2
 
Quote:

Originally Posted by jb66 (Post 35610845)
Sorry I quoted you by accident

---------- Post added at 19:52 ---------- Previous post was at 19:51 ----------



We are not engineers we are technicians

And the difference between and engineer and a technician

An engineer can work, rework and modify stuff out for himself

A technician is someone that takes advice and orders from someone else

gregbrighton 19-08-2013 14:03

Re: superhub 2
 
I had the Superhub 2 installed last week. Unfortunately the technician left before I could get him to sort out the wireless speed on my ipad 3. My ipad only gets 40mb max on wireless even though I have a 120mb.

Is there anything I can do to get the full speed on it?

(On my Samsung Galaxy III, I get 63mb d/l and 15mb(?) u/l)

Kushan 19-08-2013 14:33

Re: superhub 2
 
Sounds like a limitation of your iPad. Most mobile devices can't handle the full 120Mbit.

EDIT: yup, it's a hardware limitation:

Quote:

As with most smartphone/tablet designs the BCM4330 only supports a single spatial stream, for a maximum link speed of 72Mbps.
Source: http://www.anandtech.com/show/5688/a...2012-review/18

40mbit is actually incredibly impressive.

roger skillin 19-08-2013 14:40

Re: superhub 2
 
Quote:

Originally Posted by gregbrighton (Post 35612461)
I had the Superhub 2 installed last week. Unfortunately the technician left before I could get him to sort out the wireless speed on my ipad 3. My ipad only gets 40mb max on wireless even though I have a 120mb.

Is there anything I can do to get the full speed on it?

(On my Samsung Galaxy III, I get 63mb d/l and 15mb(?) u/l)

As the above poster has said, it is a wifi limitation, it's the same on the Iphone but yes 40mb is very impressive, i get 35 if i'm lucky although i can't for the life of me think why you would need more than 40mb on an ipad

gregbrighton 19-08-2013 15:05

Re: superhub 2
 
Ah Ok. It's the ipad3 that is crap! (especially if it is slower than my smartphone) Maybe I should accept the limits of my other devices!

I don't think my laptop is an 'n' device. Can anyone suggest a USB adapter I can use with it that is compatible with the Superhub 2?

roger skillin 19-08-2013 15:15

Re: superhub 2
 
I don't know anyone that can get full speed on any device using Wifi, it's never going to happen, you're only ever going to get full speed through a wired connection.

For best results on your laptop i would buy - http://www.pixmania.co.uk/uk/uk/1278...OQ#srcid=11270

This will also future proof you as it supports 802.11ac too

BenMcr 19-08-2013 15:58

Re: superhub 2
 
1 Attachment(s)
Quote:

Originally Posted by roger skillin (Post 35612506)
I don't know anyone that can get full speed on any device using Wifi, it's never going to happen, you're only ever going to get full speed through a wired connection.

Wouldn't be too sure on that - attached was a speedtest on my S4 I did with a SH2 on 5GHz

Plus my laptop on 5GHz goes faster than it does on wired - due it only having a 100Mbit Ethernet socket

gregbrighton 19-08-2013 16:08

Re: superhub 2
 
Thanks for your reply Roger!

Kushan 19-08-2013 16:42

Re: superhub 2
 
Quote:

Originally Posted by roger skillin (Post 35612506)
I don't know anyone that can get full speed on any device using Wifi, it's never going to happen, you're only ever going to get full speed through a wired connection.

I can get full speeds on wireless with my laptop.

roger skillin 19-08-2013 17:47

Re: superhub 2
 
Quote:

Originally Posted by BenMcr (Post 35612516)
Wouldn't be too sure on that - attached was a speedtest on my S4 I did with a SH2 on 5GHz

Plus my laptop on 5GHz goes faster than it does on wired - due it only having a 100Mbit Ethernet socket

So you're still getting slower speeds than i get through my Wired connection then?

Kushan 19-08-2013 19:24

Re: superhub 2
 
Quote:

Originally Posted by roger skillin (Post 35612560)
So you're still getting slower speeds than i get through my Wired connection then?

Wireless gets a bad reputation because there's a lot of cheap, crap wireless equipment out there. If everything was 3x3, then it would be a different story. Not saying that it's as good as ethernet, it's not - too many variables with wireless, but to say that nobody can use their full connection on wireless is just wrong.

Here's a speed test I did on my laptop when I got installed:

https://www.cableforum.co.uk/images/...2013/08/16.png

Keep in mind, as I said this laptop has a particularly good wireless card. This test was actually done on the SH2 as well.

qasdfdsaq 19-08-2013 20:28

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35612481)
Sounds like a limitation of your iPad. Most mobile devices can't handle the full 120Mbit.

EDIT: yup, it's a hardware limitation:



Source: http://www.anandtech.com/show/5688/a...2012-review/18

40mbit is actually incredibly impressive.

My Galaxy S4 only does one stream yet it connects at 150Mbps and gets full speed on my 72Mbps internet connection.

I can't see anything in that review that says whether or not the iPad supports HT operation in either band, though Apple being Apple it certainly won't in the 2.4Ghz band.

---------- Post added at 19:23 ---------- Previous post was at 19:21 ----------

Quote:

Originally Posted by Kushan (Post 35612481)
Sounds like a limitation of your iPad. Most mobile devices can't handle the full 120Mbit.

EDIT: yup, it's a hardware limitation:



Source: http://www.anandtech.com/show/5688/a...2012-review/18

My Galaxy S4 only does one stream yet it connects at 150Mbps and gets full speed on my 72Mbps internet connection. Chances are it could probably get to 200 once my 867Mbps router arrives.

I can't see anything in that review that says whether or not the iPad supports HT operation in either band, though Apple being Apple it certainly won't in the 2.4Ghz band.

Quote:

40mbit is actually incredibly impressive.
I've not been impressed by 40Mbit since the 3-and-a-half-years-old 4-generation-behind Galaxy S1 managed to do that.

---------- Post added at 19:25 ---------- Previous post was at 19:23 ----------

Quote:

Originally Posted by roger skillin (Post 35612506)
I don't know anyone that can get full speed on any device using Wifi, it's never going to happen, you're only ever going to get full speed through a wired connection.

I know dozens of people who get full speed on Wifi.

---------- Post added at 19:28 ---------- Previous post was at 19:25 ----------

Quote:

Originally Posted by Kushan (Post 35612593)
If everything was 3x3,

I prefer the 3x4 8-antenna Ciscos tbh, even if Cisco wireless is generally crap.

Kushan 19-08-2013 20:37

Re: superhub 2
 
Quote:

Originally Posted by qasdfdsaq (Post 35612629)
My Galaxy S4 only does one stream yet it connects at 150Mbps and gets full speed on my 72Mbps internet connection. Chances are it could probably get to 200 once my 867Mbps router arrives.

That's because Android is better. Fact.*

* not a fact.

Quote:

Originally Posted by qasdfdsaq (Post 35612629)
I can't see anything in that review that says whether or not the iPad supports HT operation in either band, though Apple being Apple it certainly won't in the 2.4Ghz band.

Quote:

the BCM4330 only supports a single spatial stream, for a maximum link speed of 72Mbps.
They might not explicitly state it, but that's probably close enough. Their test results are pretty conclusive as well, 35mbit is about all you can expect on either 2.4Ghz or 5Ghz.

Quote:

Originally Posted by qasdfdsaq (Post 35612629)
I've not been impressed by 40Mbit since the 3-and-a-half-years-old 4-generation-behind Galaxy S1 managed to do that.

Sure, it's not impressive by wireless standards but it's impressive for something connecting at 72Mbit.


Quote:

Originally Posted by qasdfdsaq (Post 35612629)
I prefer the 3x4 8-antenna Ciscos tbh, even if Cisco wireless is generally crap.

There's always going to be something better. It's just such a shame that most consumer stuff seems to be 1x1. It's only relatively recently that this has changed but most people don't know the difference between the various Wireless-N configurations, they just see Wireless-N.

qasdfdsaq 19-08-2013 20:42

Re: superhub 2
 
Quote:

Originally Posted by Kushan (Post 35612593)
Here's a speed test I did on my laptop when I got installed:

https://www.cableforum.co.uk/images/...2013/08/16.png

Keep in mind, as I said this laptop has a particularly good wireless card. This test was actually done on the SH2 as well.

Nice. But it can probably do more :)

My old laptop, with a pretty crap router:
http://www.speedtest.net/my-result/1757714849

---------- Post added at 19:42 ---------- Previous post was at 19:40 ----------

Quote:

Originally Posted by Kushan (Post 35612651)
There's always going to be something better. It's just such a shame that most consumer stuff seems to be 1x1. It's only relatively recently that this has changed but most people don't know the difference between the various Wireless-N configurations, they just see Wireless-N.

Ironic really, since they started off almost all being 2x2, then companies realised they could get away with cost saving and cut it down to 1x1 and still call it "wireless-n", and now they're going back to 2x2 because consumers are wising up... The vast majority of first and second generation consumer wireless-n gear outside of mobile phones was actually 2x2, if not 2x2:3

Chrysalis 19-08-2013 22:52

Re: Superhub 2
 
my galaxy ace (budget level phone I know) connects at 54mbit even tho advertised wireless N. But with the ace its not relevant as its so weak I cant get throughput anywhere close to the protocol limit.
my galaxy s2 and s3 both connect at 72mbps not 150.

BenMcr 20-08-2013 10:52

Re: superhub 2
 
Quote:

Originally Posted by roger skillin (Post 35612560)
So you're still getting slower speeds than i get through my Wired connection then?

That would be because I haven't yet got my 120Mbit upgrade ;)

jb66 20-08-2013 11:18

Re: Superhub 2
 
Ive seen 124meg on the superhub 2 5ghz mode quite a few times

Efour 20-08-2013 13:04

Re: Superhub 2
 
I had my tech visit yesterday and after 10 minutes he identified what none of the others have in the past 2 years of visiting. loads t3 and t4 issues caused by the cabinets amplifier being dodgy and producing too much power.

he said it would be fixed that afternoon.. A van pulled up and was there for about 5 minutes... I didn't lose connection so im assuming they didnt fix the job just looked at it. He assured me it would be fixed that day as it wasnt a big job really. (30 mins)

so with that knowledge im going to assume nothing was fixed....He didn't even change the power levels looking at it. Just passed it onto the network team according to the report sheet i signed.

is it possible anyone that works for VM here can look into it and see if the cabinet at RM111LX had a part changed...?? Or is scheduled for it soon?

I asked if i could have a Superhub 2 and he said yes then changed his mind cos my modem wasn't faulty. BAH :)

myis 21-08-2013 11:04

Re: Superhub 2
 
ADMIN EDIT - we do not permit the discussion of the facilitation of theft

General Maximus 21-08-2013 11:13

Re: Superhub 2
 
fyi someone will probably pm you offering to post you their's but you should know that there is no chance of you using it as your primary gateway in your house (i.e connecting it tothe coax to establish your VM connection) because you would have to ring VM up and get it registered. The only thing you can do with it is use it as a second router, wi-fi access point or take it apart for fun.

SnoopZ 21-08-2013 11:28

Re: Superhub 2
 
It is also illegal to buy VM equipment like this, if you want one phone VM.

tizmeinnit 21-08-2013 11:42

Re: Superhub 2
 
Quote:

Originally Posted by SnoopZ (Post 35613268)
It is also illegal to buy VM equipment like this, if you want one phone VM.

If what Seph said in another thread about it becoming abandoned property after 90 days then selling them after this time is not illegal

myis 21-08-2013 12:04

Re: Superhub 2
 
ADMIN EDIT - we do not permit the discussion of the facilitation of theft

myis 21-08-2013 12:08

Re: Superhub 2
 
ADMIN EDIT - we do not permit the discussion of the facilitation of theft

TAZMANUK 21-08-2013 12:17

Re: Superhub 2
 
Myis they cant be for sale you need to go through proper channels ie phone up virgin media and buy one from either sales staff or if you have issues with sh1 discuss it on their community forums or retentions team.

You cant just buy it as each hub is assigned to each account so you have to activate it over the phone so the old mac address is disabled and the new one is in place on youre account.

You cant just buy theirs plug it in and off ya pop lol..

myis 21-08-2013 12:36

Re: Superhub 2
 
Hi taz
Actually I seen one installed at a property not far from mine brought it home last night and its working a treat at my home, so I don't know why I couldn't do the same with any other superhub2 that's been installed elsewhere , and hopefully unwanted
Sadly got to give that back.

Yep totals understand they're not for retail that's why I was hoping someone had one that they haven't got on with it and I could purchase it for less than 50.
Especially as they will have no use for it.

Ps thanks for the kind support anyway

BenMcr 21-08-2013 12:41

Re: Superhub 2
 
Quote:

Originally Posted by myis (Post 35613295)
Hi taz
Actually I seen one installed at a property not far from mine brought it home last night and its working a treat at my home, so I don't know why I couldn't do the same with any other superhub2 that's been installed elsewhere , and hopefully unwanted
Sadly got to give that back.

The only reason it was working was because it was on that persons account - and who were paying for the broadband you were using.

Russ 21-08-2013 12:43

Re: Superhub 2
 
Cable Forum does not permit the solicitation of theft of VM's (or anyone else's) property.

myis 21-08-2013 12:55

Re: Superhub 2
 
Sorry clearly I am misunderstanding something. Went a step too far it appears.
But just to state my defence once something is yours you can do as you like. I guess I maybe wrong but that's what I thought like walkers crisps say not to sold individually but by law you are permitted to . I wasn't asking someone to burgle their neighbours for a router lol.Anyway you guys are the forum owners . Might is right as they say.

---------- Post added at 11:55 ---------- Previous post was at 11:54 ----------

Okay anyway no worries. No more fighting

Russ 21-08-2013 13:00

Re: Superhub 2
 
There's no fighting - just making it clear that VM's property remains VM's property even if at times they don't appear to want to collect it anytime soon. So to sell anything of theirs would be theft and CF does not allow members to request to buy such stolen items.

SnoopZ 21-08-2013 13:00

Re: Superhub 2
 
Quote:

Originally Posted by myis (Post 35613303)
Sorry clearly I am misunderstanding something. Went a step too far it appears.
But just to state my defence once something is yours you can do as you like. I guess I maybe wrong but that's what I thought like walkers crisps say not to sold individually but by law you are permitted to . I wasn't asking someone to burgle their neighbours for a router lol.Anyway you guys are the forum owners . Might is right as they say.

---------- Post added at 11:55 ---------- Previous post was at 11:54 ----------

Okay anyway no worries. No more fighting

The equipment that VM provide is not yours, it is still owned my VM. :)

myis 21-08-2013 13:05

Re: Superhub 2
 
Alrighty I didn't know that. Ok understood.
Thanks

---------- Post added at 12:05 ---------- Previous post was at 12:03 ----------

Admin edit (Chris): Please follow team instructions already given in this thread.

Russ 21-08-2013 13:07

Re: Superhub 2
 
If they email you then that's away from the site and is nothing to do with us but bear in mind I have removed your email address from your posts.

myis 21-08-2013 13:10

Re: Superhub 2
 
Ok well that's mighty good.

Diesel2011 22-08-2013 14:03

Re: Superhub 2
 
Still no new firmware update on the Superhub 2. Getting quite frustrating now.

Kushan 22-08-2013 14:26

Re: Superhub 2
 
Quote:

Originally Posted by Diesel2011 (Post 35613669)
Still no new firmware update on the Superhub 2. Getting quite frustrating now.

Why, what issue is it you're facing?

Springy 25-08-2013 19:48

Re: Superhub 2
 
I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?

General Maximus 25-08-2013 20:46

Re: Superhub 2
 
nope, VM know shub 1 wi-fi is panta all around so if they gave you (or anyone else) a shub2 simply for ringing up and moaning about coverage I am sure word would get round very quickly, everyone would ring up wanting one and there wouldn't be any left :)

pip08456 25-08-2013 20:51

Re: Superhub 2
 
Quote:

Originally Posted by Springy (Post 35614702)
I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?

Barring Gen Max's reply if you don't try you'll never know. You'll lose nothing by asking, I'm surprised you needed to ask here first.:D

kangocartman 25-08-2013 20:52

Re: Superhub 2
 
I did and after agreeing to pay £10 I got one make sure you state you don't want another 12 month contract (unless you do that is) if they insist speak to retentions , thats how I got mine.
Good Luck

General Maximus 25-08-2013 21:02

Re: Superhub 2
 
Quote:

Originally Posted by pip08456 (Post 35614734)
Barring Gen Max's reply if you don't try you'll never know. You'll lose nothing by asking, I'm surprised you needed to ask here first.:D

how exciting, you need to ring up now dude so we know which one of us is right :)

pip08456 25-08-2013 21:06

Re: Superhub 2
 
Quote:

Originally Posted by General Maximus (Post 35614744)
how exciting, you need to ring up now dude so we know which one of us is right :)

It is not a matter of who is right or not Gen, retentions do silly things to keep customers as you well know.

Bottom line-If you don't ask you don't get but don't expect it as a right.

raging bull 25-08-2013 21:30

Re: Superhub 2
 
When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.

pip08456 25-08-2013 21:59

Re: Superhub 2
 
Quote:

Originally Posted by raging bull (Post 35614756)
When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.

Ahhh the good old workhorse, DIR-615.

I still have one but don't use it now. It's even better with DD-WRT firmware on it.

It's sat on a shelf unused just waiting to be called in an emergency!

Solid, reliable and has outperformed many ISP supplied all in ones.

I'll never part with it.:D

Sephiroth 25-08-2013 22:16

Re: Superhub 2
 
Good words from Pip.

General Maximus 25-08-2013 22:25

Re: Superhub 2
 
I know, but to satisfy my curiosity I need to know now.

pip08456 25-08-2013 22:28

Re: Superhub 2
 
Quote:

Originally Posted by General Maximus (Post 35614779)
I know, but to satisfy my curiosity I need to know now.

I forgive you.https://www.cableforum.co.uk/images/local/2015/12/3.gif

StevenNT 03-09-2013 17:41

Re: Superhub 2
 
Been on the phone to retentions, should get my SH2 in the post on Thursday.

I also downgraded to 60Mb as I don't really need 120Mb anymore and got a couple of discounts chucked in without asking, so for me personally it was a very worthwhile phone call :)

Sephiroth 03-09-2013 18:09

Re: Superhub 2
 
Great!

StevenNT 03-09-2013 18:13

Re: Superhub 2
 
Quote:

Originally Posted by Sephiroth (Post 35618180)
Great!

Indeed, taken me long enough to do but finally got it sorted now things settled down :)

StevenNT 05-09-2013 19:08

Re: Superhub 2
 
Got my Superhub 2 delivered, now all setup and configured, currently a happy customer and it's on v19 of the firmware (not v26 yet) but most of all the wireless is much better in the bedroom of my flat :)

Edit: Also My SH2 is the one with all blue lights on the front with no from VM logo. One would have thought those ones would have all been issued by now ?

Synthetic 08-09-2013 23:06

Re: Superhub 2
 
Just moved into a new house and new install, got the SH2 and I have to say so far it's been way better than our old SH1, and getting 109Meg download over wifi on my phone is pretty good too (5ghz)

Sephiroth 08-09-2013 23:38

Re: Superhub 2
 
Yeh - fair to say that VM haven't cod's up the SH2 - especially with v26 firmware.

Synthetic 09-09-2013 01:08

Re: Superhub 2
 
As I posted that it locked up :(


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