Re: General TiVo Discussion Part 2
 

But some of us have a certain code and l for one will not be queue jumping.

Re: General TiVo Discussion Part 2
 

The are more emails coming today and tomorrow so no one has been forgotten.

Re: General TiVo Discussion Part 2
 

Hoping to order a TIVO today. Can someone tell me what the monthly cost would be for VIP50 with a TIVO and an additional V+HD which I already have?

Re: General TiVo Discussion Part 2
 

Just ordered mine, she kept going off the phone to confirm thins which I don't have a problem with, she even said a bit new to the Tivo purchase so checking. She got everything correct and install date is the 21st April, would have been 19th but I can't make that day. She did ask for the code on the Email.

Re: General TiVo Discussion Part 2
 

Just off the phone with CS
I have the same set up as you, and waiting for TIVO on Wednesday next week.

She confirmed my current package at £110.55, which will reduce to £ 103.55
when Tivo is swapped for 1 of my V+ boxes.

All at April prices.
Hope that helps


Footnote for Ben
If Virgin are scrapping the £10 for the additional box shouldn't that go back to £100.55,
or is she not taking into account the £3 waiver for Tivo?

Re: General TiVo Discussion Part 2
 

same thing yesterday asked for code install set for 20th April

Re: General TiVo Discussion Part 2
 

I am patiently waiting for my email which I really hope gets here soon. If I have to wait a long time for my instiallation because of people haing installations aranged without getting the email fiirst I will not be happy.

Re: General TiVo Discussion Part 2
 

Is everyones Tivo code the same?

Is the code tied to the each account? As I have an email with the code to order Tivo but won't be using it so if anyone wants it??

My code starts V and ends 1, it appears to simply be a date code for April 11.

Re: General TiVo Discussion Part 2
 

I hope your right, I registered on December, got a 001 ticket and entered, then received a "sorry you have'nt won" and nothing since. No Dean email or any other. I emailed complaints, they had no record of me but promised me an email or call on the 11th as I still have the original emails sent to me.
But still got nothing:confused:

If I wait any longer, new customers will be in the que at this rate.

Re: General TiVo Discussion Part 2
 

Just wondering if anyone has received today's E-mail yet.

Re: General TiVo Discussion Part 2
 

My code was exactly the same, wasn't even asked for it when I rang. Install tomorrow btw :D

Re: General TiVo Discussion Part 2
 

I suspect our accounts have been flagged to the fact we a pre regs.

Re: General TiVo Discussion Part 2
 

Got the email to order online, server has just gone down. :(

Re: General TiVo Discussion Part 2
 

ANOTHER REVIEW

http://www.trustedreviews.com/home-c...red-By-TiVo/p1

Re: General TiVo Discussion Part 2
 

ok, well I'm impressed. Took a chance and called this morning. Got the email just as I was dialing!

Spoke to a lady who was efficient, courtious a very pleasant to deal with. Sorted my TIVO install for the 19th. My day off.

Did ask for a code but it seemed like a formality. She also confirmed that the install would not affect my existing loyalty/complaint related discounts so I'm a happy bunny.

Looking forward to the 19th!

Re: General TiVo Discussion Part 2
 

my reply was to someone saying it was a VM cock-up, not placing the blame with anyone really.

Re: General TiVo Discussion Part 2
 

There's no telephone number in my email only a link to order online. It came at 10:02am today.

Re: General TiVo Discussion Part 2
 

Same here, e-mail through, no number just a link, but as I said I phoned yesterday. Triple XL customer incase anyone is monitering these things :-)

Re: General TiVo Discussion Part 2
 

My e-mail arrived the same time. I have submitted an order on-line with probable installation Sat 23rd April. Will wait for confirmation :)

Re: General TiVo Discussion Part 2
 

Booked online for the 26th April.

There is a telephone number right at the bottom of the e-mail in tiny letters :)

Re: General TiVo Discussion Part 2
 

The majority of our XL customers should get an email today with an invite to order online.

I've just checked the ordering site and it's working fine here.

Re: General TiVo Discussion Part 2
 

I darn hope so.

Had a quite depressing day yesterday so I hope today is a bit more uplifting.

Re: General TiVo Discussion Part 2
 

DF it has been excellent thank you all. Ordered online and have a provisional date of my first choice. Just awaiting confirmatory email.

Cheers to all at VM!!

---------- Post added at 10:33 ---------- Previous post was at 10:32 ----------

Just checking there was no payment section so does it come out of my direct debit with the rest of the charges??

Re: General TiVo Discussion Part 2
 

can someone confirm what the cost is for getting Tivo and having your V+ moved to another room? Is the cost of moving the V+ included in the free installation? And is there an ongoing cost to have the V+ as a second box?

Re: General TiVo Discussion Part 2
 

It will go on to your next bill.

---------- Post added at 10:38 ---------- Previous post was at 10:36 ----------

You should be ok, Phil. XL in batches all day today, this is stop the ordering website crashing :D

Re: General TiVo Discussion Part 2
 

Thanks that makes things much easier!

Re: General TiVo Discussion Part 2
 

Yes the cost of moving is included. additional box rental is £6.50 a month when you have an HD box on the account

Re: General TiVo Discussion Part 2
 

Got the email and I'm stuck at work with out access to my account details to allow me to order.

Nip home and lunchtime I reckon

PB

Re: General TiVo Discussion Part 2
 

you'll need to speak to sales once you get your email. There shouldn't be any extra charge for relocation.

Re: General TiVo Discussion Part 2
 

Ordered on line,install Saturday 23 April 8 to 1 oclock. Quick site.

Re: General TiVo Discussion Part 2
 

Just booked online after got email code and invite,
Earliest install was 23rd of April hope I get it? You can only request not book

Re: General TiVo Discussion Part 2
 

Still no email for me, I registered in December, got a 001 ticket and entered, then received a "sorry you have'nt won" and nothing since. No Dean email or any other. I emailed complaints, they had no record of me but promised me an email or call on the 11th as I still have the original emails sent to me.
But still got nothing:confused:

If I wait any longer, new customers will be in the que at this rate.

Re: General TiVo Discussion Part 2
 

About the best review I have seen yet.

Thanks Muppetman. ;)

Re: General TiVo Discussion Part 2
 

The emails are being sent out over yesterday today AND tomorrow

Re: General TiVo Discussion Part 2
 

Tried to persevere with the ordering website for about ten minutes and gave up and dialled the number on the first page that the link in the email takes you to, took 15 minutes in the end and install booked for later this week. She did ask for the code as well and was quite insistent. Oh well at least it's sorted at last.

Oh the ordering website did stop giving "Service Temporarily Unavailable" messages about 10 minutes through the telephone call.

Re: General TiVo Discussion Part 2
 

I have the same request, I want to keep my V+ box and have it moved to the TV room where I have a standard box so that I can have decent TV in both rooms.

I have requested that time slot too, but still waiting for a confirmation email. Wonder what hubby will think when he finds out I have spent so much of his money without asking him first :D

Re: General TiVo Discussion Part 2
 

That one seems pretty much accurate for a change ;)

Re: General TiVo Discussion Part 2
 

Just got my email to order online, & it said i had an email sent to my email address but havn't received it yet, can anyone tell me how long it takes, just in case my order hasn't gone through. Thanks for any help in advance.

Re: General TiVo Discussion Part 2
 

Apart from the "specially designed for VM" BBC iPlayer (referring to the App, not the VOD menus). I thought the App was just the web iPlayer BigScreen edition?

Re: General TiVo Discussion Part 2
 

No, it has been designed for VM, but pulls the content from the web ;)

Re: General TiVo Discussion Part 2
 

Virgin's google email service is down again for me just as it was this time yesterday =-/. Will probably call up rather than do it online though as I may upgrade to VIP50 depending on what works out cheapest.

Re: General TiVo Discussion Part 2
 

No, the Big Screen edition is HTML and the TiVo one by the nature of TiVo must be flash.

Re: General TiVo Discussion Part 2
 

Hi,
Got my email this morning, but wanted to speak to someone as I want to get rid of my standard box upstairs, move V+ up there and have Tivo downstairs. Rang the sales line, but they wouldn't let me order it as the account is in my husband's name. I am authorised on the account - with a password - but she still wouldn't let me order.
As I didn't want to wait until late this afternoon, and miss out on an install date, I went ahead and ordered a straight upgrade to Tivo online. I have an order number.
DF (or other staff members) -

• Can I just ask the Engineer to swap them over?
• Can I swap them over beforehand myself?
• Should I speak to someone - and if so, which department/number?

Hoping for installation on the 23rd April - but as you can't book online and only request, we'll have to wait and see.
Cheers,

Re: General TiVo Discussion Part 2
 

Doesn't that go completely against the BBC's remit from the BBC Trust to not spend any more money producing custom versions of iPlayer?

Re: General TiVo Discussion Part 2
 

I know, it's almost as if they know what they are talking about! There not called Trusted Reviews for nothing.

They do say that the iPlayer App has three times the content of the V+ one, I know it has more but that much?

Re: General TiVo Discussion Part 2
 

Wait until the appointment is confirmed and then get the account holder to call sales to adjust the order

Re: General TiVo Discussion Part 2
 

I'm sure if TiVo can display Flash-contained content, it can display HTML

In BigScreen on the web only the video container/player is Flash, and the rest of the app is HTML.

Re: General TiVo Discussion Part 2
 

Who said the BBC spent money?

Re: General TiVo Discussion Part 2
 

Who says they didn't? ;)

Are you implying VM have fronted the cost?

Re: General TiVo Discussion Part 2
 

No probs mate , enjoy your TIVO :D

Re: General TiVo Discussion Part 2
 

As the TiVo iPlayer app is flash based it can access all the web iPlayer content so there is a lot more there including all the radio stuff.

Re: General TiVo Discussion Part 2
 

A question for VM staff which phone operating systems will there be VM TIVO apps for ?

Re: General TiVo Discussion Part 2
 

regards the iPlayer ap.. is the PQ the same as we have just now or is it on a par to the iPlayer ap on my PS3 which in a word is bobbins compared to VM

Re: General TiVo Discussion Part 2
 

Would not take my order, as the TIVO team have to call me. that was from a welsh speaking operator.

so what was the point of the email telling me to call them - GRRRRRRRR

Re: General TiVo Discussion Part 2
 

Hi do you recommend calling CS if i want to have V+box which Tivo is replacing used to replace the v box i have upstairs, I ask this as off-shore call centre who took order for Tivo said i could just tell the installer when he comes on 14th, just doesn`t seem right as he must have other installs arranged

Re: General TiVo Discussion Part 2
 

Thanks DF - will do.

Any idea how long it will take them to confirm installation dates? It looks like everyone is asking for the same date (23rd) at the moment, so unlikely that everyone will get it :(

Cheers.

Re: General TiVo Discussion Part 2
 

That settles it am glad I ordered Tivo. The radio iplayer will be of great use! Thank you Stephen!

Re: General TiVo Discussion Part 2
 

No email yet. Is it better to order online or via phone (when the message comes through)?

Re: General TiVo Discussion Part 2
 

Phew that was a bit of a pain and pleasure experience. Ordered a Tivo for a week today. :)

Could not get the woman on the phone to understand I wanted to transfer my V+ to upstairs to replace my standard box and have Tivo downstairs. Was on hold three times and after placing the order she rang me back to confirm the installation time we had agreed in the previous phone call. Bless, she must be under pressure.

Whoooohooo no more" hard drive time left" watching. :woot:

Re: General TiVo Discussion Part 2
 

Wow! That was difficult. Just called up to order Tivo and upgrade to VIP50.

Even though the email clearly states VIP50 and Tivo for £100.55 with no monthly fee, the nice lady on the end of the phone told me that it would cost me around £112 per month. "No," says I and repeat what the email says. "I'll check..." After a few silent moments, she comes back and says "No, that's definitely right, an extra £13.50 per month... becuase of the new VAT rate".

"No," says I. The new VAT rate wouldn't make that much difference and the email says "£100.55".

"Ok, I'll check again she says". Silence... "Ok, sorry about that, that will be £102.55 per month, I've applied some special discounts"

"Ok," says I. "I'll call back later when I've found out what's going on".

"Would you like me to check the email that we sent to you?"

"Oh, yes please"

Silence...

"Ok, I'm really sorry about that, £100.55 per month and one off £149.95 added to your bill".

Woopee! Install set for 1pm-6pm on Monday 18th!

Hooray!

Re: General TiVo Discussion Part 2
 

It sounds like your call got misrouted, Try again.

ps Good job you understand Welsh :)

Re: General TiVo Discussion Part 2
 

I initially went overseas, and was the transferred to the UK when she could not do it for less that 106.55, despite the email saying 100.55 for VIP 50

Re: General TiVo Discussion Part 2
 

It will be good to see this quarters results to find out how many have actually taken TIVO?

Re: General TiVo Discussion Part 2
 

My TIVO install is booked for tomorrow (Wednesday) but forgot that I have to be out all day. Am I best calling the special TIVO number again or normal customer service in order to get my installation date changed?

And there was me looking forward to having the box installed tomorrow :cry:

Re: General TiVo Discussion Part 2
 

well after lot of thinking about it i have gone for it not had my confirmation email though so a little concerned

Re: General TiVo Discussion Part 2
 

You can render HTML from within Flash but it's dreadful. Also embedded flash and the flash plugins are very different in deployment so my guess is that there is no HTML interpreter/render on TiVo.

Re: General TiVo Discussion Part 2
 

I feel your pain my friend. Big hugs eh? :bigcry:

---------- Post added at 11:38 ---------- Previous post was at 11:36 ----------

Do you recieve a confirmation e-mail if you order by phone or is it just online orders?

Re: General TiVo Discussion Part 2
 

im in same boat as you mate, i emailed my order at 1045, still no reply, how long dose it take to email us back.:(

Re: General TiVo Discussion Part 2
 

Not had email either but printed off final screens of order with number and date preferences. Should be ok!

Re: General TiVo Discussion Part 2
 

Good point, got a bit blinkered looking at my computer there. Forgot TiVo had embedded flash and not containered.

Point still stands on custom iPlayer implementations though - they shouldn't be happening. By all accounts that is what has killed the iOS app development stone dead - the version currently out in the wild has been ready for months if not years - since before a freeze was put on spending money/effort on custom code.

If it transpires the beeb have spent money/effort on VM (after already doing so with the Catch-Up implementation), and won't apply the same to iOS (or any other "custom" platform), we should be asking why.

Re: General TiVo Discussion Part 2
 

just got my email ,clicked on buy now,filled in all details,then said order placed 22 jan 20011,thanks for ordering broadband and v+.yes another virgin media cock up.can they get anything right.

Re: General TiVo Discussion Part 2
 

Will VIP50 customers be getting emails today and tomorrow? I thought I would have been contacted by now. I will not phone VM as I think its fairer to wait for them to contact me.

Re: General TiVo Discussion Part 2
 

They get lots right.

Re: General TiVo Discussion Part 2
 

Good things come to those who wait patiently and don't queue jump.

I'm an XL TV and phone customer, L BB and I got the email this morning.

Boz

---------- Post added at 12:08 ---------- Previous post was at 12:06 ----------

OMG! Virgin Media have only gone and Rick Rolled me!

My ears, my ears, make it stop!

Re: General TiVo Discussion Part 2
 

I think that rule only applies to the BBC financing custom implementations themselves. If you front up the money there isn't a problem, I guess that's what VM did.

Re: General TiVo Discussion Part 2
 

It's like I can see the future.
Funny how I got shot down on the suggestion that this would be the way it works with tivo at the time ;)

Re: General TiVo Discussion Part 2
 

just done same thing,ordered tivo online and apparently i also ordered superhub and 30 mb broadband which i didnt want i wanted tivo only.so phoned to get things sorted and was told i would loose my loyalty discount and my monthly payment would jump £25 a month, said no thanks .lady said she would get retentions to give me a call back, not expecting to hear anything.

Re: General TiVo Discussion Part 2
 

It's only the BBC iPlayer App that is delivered in this format on TiVO. :)

spooky though with your prediction :)

Re: General TiVo Discussion Part 2
 

And my post was entirely about iplayer on Tivo ;)
I wouldn't say it was spooky, just common sense really, it's such a better way of doing it, you can see that by how much more content there is on tivo, and I bet it gets on there quicker as well.

Speaking of which, was told yesterday I'd get called back for my install date, no call yet... might have to give them a call to remind them!

Re: General TiVo Discussion Part 2
 

Yay, finally got it sorted, moved back onto a VIP package, VIP 50 no less. But with an added bonus.

£95.55 for the first six months, then £100.55 for the last six months. - Bonus. which covers the £30 50Meg activation fee. Nice.

Tivo here I come.

Re: General TiVo Discussion Part 2
 

I'm a XL customer pre reg in December still no e-mail, :mad:

I bet I won't get any contact from Virgin today having second faults if
all this hassle with Tivo is worth the wait for the box,

I will wait one more day if no contact then Virgin will lose a very
long standing customer I don't see why I should chase then up over
this.

Really poor Virgin when will you learn.

Re: General TiVo Discussion Part 2
 

"cock-up" is too strong a word to use but VM did make mistakes with regard to this pre-general release ordering.

Many people were genuinely concerned about what was going on and could see install dates slipping away if they waited for the email.

Now, I can't speak for anyone else, but I didn't use the direct order line posted on various forums (which I could have). I rang 150 to express my concerns as to what was going on and my worry about install dates slipping further away.

If VM had said something like, "We know it's been going on, but we've stopped it", that would have been fine by me and I would have accepted that. Instead they gave me the sales telephone number and the person who answered said he had been authorised to take orders from people without emails.

My response to your post was really about you accusing people of 'blagging'; personally, I don't see how the scenario I've outlined above can be described as 'blagging'. You could have ignored the sort of things going on yesterday, or as I did, ring CS and ask about it.

Opinions on the forum are divided about this, which I understand.

Leaving our differences of opinion on the above issue aside though, one thing I've said before and would like to say again, is how much I appreciate how you've you gone out of your way to keep us as up to date as possible on the Tivo release; the information you've posted has been invaluable and I really thank you for that. One difference of opinion on one aspect doesn't alter that.

BTW, my email arrived this morning.

Re: General TiVo Discussion Part 2
 

Just got my email, and ordered it - being delivered/installed Saturday morning 23rd of April (and having my existing V+ box moved into the spare room where my V box currently is).

(and checked, and been reassured (and noted the date/time of call and the TiVo team member's name) that any current discounts will not be affected).

Re: General TiVo Discussion Part 2
 

Emails going out today and tomorrow.. chill :cool:

Re: General TiVo Discussion Part 2
 

Some people's idea of poor service is not mine. Agree to disagree and all that.....

I say well done VM over most of the Tivo saga.

Re: General TiVo Discussion Part 2
 

Totally agree the Info that DF and all the other staff members have posted on here has been invaluable.:D

Re: General TiVo Discussion Part 2
 

I agree it has been excellent. Am looking forward to my Tivo confirmation email but guess they are being delayed by loads of orders!

Re: General TiVo Discussion Part 2
 

I am on triple XXL 50 MB, XL TV, XL PHONE.

Still have the orignal email from 12th dec 2010, but never got the dean email or anything since.

If i dont get the email today or wed, will i be able to call and quote that email as it seems to be order on-line now only?

Re: General TiVo Discussion Part 2
 

I was in the same predicament.

I just called them up anyway told them I'd had the email, they asked me for the reference number but I gave them the old "oh the computers all the way in the other room so I don't have the email to hand" line and they still put my order through.

The 18th is Tivo day!

Re: General TiVo Discussion Part 2
 

Yep I agree with that too, thanks for all the help and advice. :)

Re: General TiVo Discussion Part 2
 

I started the original thread about Tivo and at last mine is on order - praise be!

Re: General TiVo Discussion Part 2
 

I hope you apologised to DF before asking his advice?

---------- Post added at 14:00 ---------- Previous post was at 13:59 ----------

Seeing as we are in the same town when did you get an install date for?

Re: General TiVo Discussion Part 2
 

Saturday 23rd :)

Re: General TiVo Discussion Part 2
 

[QUOTE=clinteastman;35211114]I hope you apologised to DF before asking his advice?[COLOR="Silver"]

No. So let me take this opportunity to eat humble pie and say i was in the wrong!

My bad!

Re: General TiVo Discussion Part 2
 

[QUOTE=herby247;35211123]Good work mate! :)

Re: General TiVo Discussion Part 2
 

As it is very doubtful that we will be getting the TiVo I have not been keeping up with this thread and therefore am not sure if this link about a second TiVo has been posted before.

My apologies if this is old news.http://www.broadbandtvnews.com/2011/...-virgin-media/

Re: General TiVo Discussion Part 2
 

Not complaining , well maybe just a little bit.
I am on a VIP package XXL 50 MB, XL TV, XL PHONE, have been with Virgin Media in one form or another since around 1995, and I never revcieved any emails to give me the chance to pre register. I checked this yesterday with CS and they told me they do not send emails to everyone. Go figure. Will just have to be patient I suppose.

Re: General TiVo Discussion Part 2
 

Yeh bud, was posted a yesterday i think, & £40 install fee.

Re: General TiVo Discussion Part 2
 

Just received an exclusive e-mail offer for a mobile phone :rolleyes:. When can L TV pack subscribers expect an E-mail are we looking at tomorrow or later in the week?

Re: General TiVo Discussion Part 2
 

Emails went out yesterday, are going out today and tomorrow