Re: VIP/VIP+ New and Improved VIP Package
 

Fair enough. I shall wait and see what they bring out for that - just need my call regarding Tivo to come through now!

Re: VIP/VIP+ New and Improved VIP Package
 

Well it's obviously going to be even more still!

Re: VIP/VIP+ New and Improved VIP Package
 

Perhaps not too much more though. The difference in price between the old VIP20 and VIP50 prices was a bout a fiver but the VIP50 had the 50 meg broadband and the Sky HD channels, which was far more than a fiver's worth.

Re: VIP/VIP+ New and Improved VIP Package
 

Nothing will suprise me now tbh!

Re: VIP/VIP+ New and Improved VIP Package
 

Perhaps you're right. We just have to wait and see I suppose. Are you going to be getting Tivo as well?

Re: VIP/VIP+ New and Improved VIP Package
 

Well I was.. there's no way I'm staying on VIP and having a TIVO.

Will have to wait and see I guess :confused:

Re: VIP/VIP+ New and Improved VIP Package
 

there go my plans of upgrading from VIP20 to VIP50 and TIVO is now a no go area :(

Re: VIP/VIP+ New and Improved VIP Package
 

I'm just annoyed that I was tied into a new 12 Month contract by taking the HD channels for 6 months and was told the new VIP prices will definately not be going up when they revised them in 6 months!!

Re: VIP/VIP+ New and Improved VIP Package
 

You can get out of contract, for price increases on the affected service.

Re: VIP/VIP+ New and Improved VIP Package
 

Well, I am sorry after 12 years I shall be leaving VM if my VIP50 goes up to £109 as reported. If you can cancel without penalty - I'll stick with the BB and sack the rest.

Sad days. :(

Re: VIP/VIP+ New and Improved VIP Package
 

That's what I'll be doing. Keep the BB and Phone and have a look at SKY HD. It comes up cheaper doing it this way than staying on VIP!!

Re: VIP/VIP+ New and Improved VIP Package
 

Same here.

Re: VIP/VIP+ New and Improved VIP Package
 

Sky increase their prices too at this time of year too, don't they?

Re: VIP/VIP+ New and Improved VIP Package
 

Yes they do, but I suspect not by over 10%

Re: VIP/VIP+ New and Improved VIP Package
 

..and we're back to the "Vip is no longer value for money" that we was talking about 6 months ago!!

Re: VIP/VIP+ New and Improved VIP Package
 

I'm not watching TV enough to justify spending £109 a month, but we do use the internet a lot and my GF uses the phone. The few channels we watch are only on XL (Comedy Central HD, Cartoon Network, and Sky Movies HD), but to save about £50 a month I'll happily give them up. We watch more DVD's and Blu Rays these days anyways, so won't really miss them.

Re: VIP/VIP+ New and Improved VIP Package
 

they might try it on now that they see VM have though ;) Thinking about it it would be a good strategy by SKY to freeze their prices to entice disgruntled VM users.

Re: VIP/VIP+ New and Improved VIP Package
 

I was thinking the same. SKY will see this and obviously freeze there prices...

They'll probably make a big announcement too like........ "Our prices have frozen, unlike Virgin Media"

---------- Post added at 11:52 ---------- Previous post was at 11:49 ----------

Also, what better time for SKY to drop the HD charge !! :D

Re: VIP/VIP+ New and Improved VIP Package
 

A 12% price increase?! Are Virgin having a laugh?

Re: VIP/VIP+ New and Improved VIP Package
 

sky will never drop that they make too much money froim it over £300m a year do you really think they gonna lose that more chance of snow in hell before they gets dropped

Re: VIP/VIP+ New and Improved VIP Package
 

And it's an 18 month contract for new customers!

Re: VIP/VIP+ New and Improved VIP Package
 

Unless they are improving the VIP package I can see no reason for such a large increase

Re: VIP/VIP+ New and Improved VIP Package
 

They need to be improving it if that is the price increase. Now they are dishing Tivo out to people the really need to releaes the new VIP packages which include it. It can't take that long to do them surely.

Re: VIP/VIP+ New and Improved VIP Package
 

Something I'm painfully aware of with my VIP50 install date being tomorrow afternoon. Having been a Sky World customer for 15 odd years, I have to seriously consider staying with them even longer. If this had been the price when I signed up 6 weeks ago then I don't think I would have considered making the move.

I could get unlimited DVD rentals from LoveFilm each month for the amount Virgin are hiking their prices by.

Re: VIP/VIP+ New and Improved VIP Package
 

Actually, Sky increase prices twice a year. Once in April and once in September.

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

Dream on! Sky always increase prices.

if you feel VM no longer gives you what you want, then switch suppliers. You have a choice.

Re: VIP/VIP+ New and Improved VIP Package
 

I can't get a SKY bundle to beat my VIP20, ESPN makes the difference. Whereas I'm far from happy with these prices rises, for what I want, I can't get it cheaper.

Rock and a hard place???

Actually, thinking about this... will my VIP20(plus prem HD chans) go up in price, as the prices quoted are for VIP30(with no Prem HD)?

Re: VIP/VIP+ New and Improved VIP Package
 

VIP20, which will become VIP30 including your £7.00 HD charge will be £107.55 per month as of April.

Re: VIP/VIP+ New and Improved VIP Package
 

VIP30 doesn't have Premium HD does it?

Re: VIP/VIP+ New and Improved VIP Package
 

No. VIP30 will be £100.55 per month, without the HD charge. £107.55 per month if you add it to the package.

Re: VIP/VIP+ New and Improved VIP Package
 

I understand there will be increases, but you have to admit this seems a little excessive if they are keeping the packages exactly the same?!?...maybe it's just me eh?

Re: VIP/VIP+ New and Improved VIP Package
 

no it is not!

Re: VIP/VIP+ New and Improved VIP Package
 

I'm asking some colleagues to just double check the prices for the VIP bundles as based on the info I've read on the price changes I'm not sure they are right.

Although I could be reading it wrong myself of course!

Re: VIP/VIP+ New and Improved VIP Package
 

just another step in the devaluing of the so called VIP package.

Re: VIP/VIP+ New and Improved VIP Package
 

But can they really charge me for something I'm not getting? I'll be still on 20mb BB not 30mb as I don't want to pay the £30 upgrade for something I don't really utilise.

Re: VIP/VIP+ New and Improved VIP Package
 

I was thinking that and that's what has got me about it all. Mind you, they could say that VIP20 are getting more i.e. upgrade to 30Mb but as it's supposed to be a free upgrade (bar the activation fee of course)

Re: VIP/VIP+ New and Improved VIP Package
 

Don't forget the loss of Bravo, Channel One etc.

Virgin must have some mega plans in the pipeline for VIP customers over the next 2 months to justify the price hike. Especially with the money from the sale of VMTV burning a hole in their pocket. I'm sure they are going to blow us away because at the moment they are asking us to pay more for less.

Re: VIP/VIP+ New and Improved VIP Package
 

Just phoned CS and they told me I could upgrade to to VIP50 for £2 (£97.xx total) extra a month....

I asked him what happens in april and he said it goes up to £109.xx...an increase of £12

Re: VIP/VIP+ New and Improved VIP Package
 

As far as I know Sky increase prices once a year, in September.

Re: VIP/VIP+ New and Improved VIP Package
 

That would be a great help Ben, thank you.

I think VM may find a lot of people ditching the VIP packages if that is the correct price. Unless of course that is what they are wanting us to do!

Re: VIP/VIP+ New and Improved VIP Package
 

I am on VIP 50 and my girlfriend on VIP 20 , if these big increases do happen then we will both cut down by getting rid of sports and movies and i will also reduce my 50MB broadband. I was going to have a TIVO box when it came out but unless they come out with a very good VIP package for TIVO then i wont get it.

Re: VIP/VIP+ New and Improved VIP Package
 

That money went back in to their network and paid some debts off.

Re: VIP/VIP+ New and Improved VIP Package
 

hope VM will have some nice surprises for us to justify the increases

Re: VIP/VIP+ New and Improved VIP Package
 

I think it's almost certain that I'll be ditching the TV. This price increase has really prompted me to look at exactly what I use, and to be honest it's only really the Internet and the occasional phone call (usually in the evening). The TV I really wouldn't miss at all.


Seeing how I upgraded to VIP50 last May I'm still in contract (think it's a 12 month one), so I'll likely be slapped with a charge.

Damned if I do and damned if I don't :(

Re: VIP/VIP+ New and Improved VIP Package
 

I've been told I can cancel with no charge......?

---------- Post added at 13:55 ---------- Previous post was at 13:54 ----------

What can it be for your £12 a month increase?

Re: VIP/VIP+ New and Improved VIP Package
 

Thought that was only if the price goes up on your bill before they tell you the prices are going up.

As far as I can see these new prices aren't gonna hit our bills till April, and they're going to send letters/emails telling us about them before that. Unless there's a "if you don't like it, you can downgrade/cancel at no charge" on the letter or email I don't see why they wouldn't claw some extra money from us via an early cancellation/disconnection fee.

Re: VIP/VIP+ New and Improved VIP Package
 

I think it's best to wait for Ben to come back to the forum. Everyone can make a more informed decision then.

Re: VIP/VIP+ New and Improved VIP Package
 

"J Ending these agreements

5. If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements;
...
You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges."

All companies have to do this.

Re: VIP/VIP+ New and Improved VIP Package
 

Because the law states they can't.

A price increase is a detrimental change to your contract, which means that you have the option of breaking the contract. They can't charge you for doing so, it's basic contract law, and no terms in a contract can over ride your rights in law. Any term that said you'd have to pay cancellation fees for cancelling due to price rises would be classed as an unfair term and be deemed unenforceable.

Re: VIP/VIP+ New and Improved VIP Package
 

Im still in shock at the price increase .... specially after the promise last year of a revamp and no price increases for a better package.

Unless the extra £12 includes a free upgrade / swapout for tivo then I will seriously look at downgrading or even moving back to Sky or Freesat ... £12 a month with nothing new in the package is simply unjustified IMHO and then they expect £149 (min maybe £189) extra for tivo plus an extra £3 a month ... sorry VM you have lost the plot completely if thats your plan

at those price increases there is no way I would contemplate tivo unless included in the package price including free box and install

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

I had to read that about 6 times to decipher it properly, lol.

Re: VIP/VIP+ New and Improved VIP Package
 

I've been waiting for confirmation of the TIVO prices before upgrading to VIP50.
I'm sooo glad I waited. If this pricing is correct, I will seriously look at my costs.
Looks like I'll cut down the offending trees, and then upgrade
To the dark side.........AHHHHHH

Re: VIP/VIP+ New and Improved VIP Package
 

IMO it looks like the price may have come out before the package revamp.

Re: VIP/VIP+ New and Improved VIP Package
 

It does get you wondering. When i first took out VIP it was great value for money, so much so even not using all the products like the second box it was still cheaper than any other package.

When Sky HD appeared i decided to take the VIP50, as for the 2 pound extra it wasn't a bad deal HD+50mb.

However at about £10 more for HD and 50mb it's not looking so good when 20mb is going to 30mb anyway.

As someone who doesn't really use the phone at all or the second box, i'm starting to wonder if there is a cheaper way of doing it. I shall have to play around with packages but it really does look like VIP is getting too pricey, especially if you're thinking of Tivo at 150 quid and yet another 3 quid per month. You're going to be hitting >£110 per month which is getting ridiculous.

Infact a quick glance it would seem i could get:

XL BB
XL TV
L Phone
SKY sport/movies
Sky HD
V+ Box

For £96

Where VIP50 will be costing me £110, for a net connection i don't really need, and a second box that sits in a cupboard and never been unboxed, and free daytime calls when we're both at work.

Even with tivo, £99 per month will be significantly better then VIP50 with tivo even if there is no £3 charge in the package.

Re: VIP/VIP+ New and Improved VIP Package
 

well hope thats case DF £12 increase with no extras would be too steep of a raise

Re: VIP/VIP+ New and Improved VIP Package
 

does seem a little high, I must say. I'd be asking questions myself if I had to pay it.

Re: VIP/VIP+ New and Improved VIP Package
 

Choosing the VIP30 components from the "Create your own bundle" page comes to £100.05, which is 50p per month cheaper than the VIP bundle itself on the new pricing.

The wording of the VIP pages does not suggest any inclusion of Sky Premium HD in either bundle.

Re: VIP/VIP+ New and Improved VIP Package
 

We are still waiting for clarification, I'm sure Ben will advise as soon as he knows more.

Re: VIP/VIP+ New and Improved VIP Package
 

Right had it confirmed that the website is wrong. It will be updated as soon as possible

To clarify

VIP 20 will be £95.55 from April

VIP 50 will be £100.55 from April

Both of these are a rise of £3.15 only

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben
Can you clarify does that include line rental or not
cheers

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben thats a better picture ... BUT are VIPers the only ones getting an increase or are ALL tiers getting an increase ?

wish they could get information out and about more frequent and of course easily understood and correct would be a big advantage :shocked:

now to get them to do upgrades through the bill instead of by card over the phone and I may consider Tivo ... just maybe if they gonna keep refreshing the VIP packages instead of letting them stagnate and go out of date

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

That's the total cost including line rental

Where a service is getting an increase, it will affect everyone with it

Re: VIP/VIP+ New and Improved VIP Package
 

Sorted, I pay £96.64 for VIP20 as it is now :D

Re: VIP/VIP+ New and Improved VIP Package
 

I'm currently on £97.40 for my VIP50 so a slight increase like that I can live with - phew. So any VIPers with Tivo should be paying £103.55. That's fine by me!

Thank you for clarifying that costs for us there Ben, much appreciated :)

Re: VIP/VIP+ New and Improved VIP Package
 

Ah damn, those prices I've been given are for new sales (although everyone on VIP 50 pays the same)

Those on VIP 20 from before April will see a £3.15 increase on what they are paying now - so as before is probably better value to swap to VIP 50 (or wait till the TiVO VIP pricing is announced)

---------- Post added at 19:03 ---------- Previous post was at 19:02 ----------

Although I would expect if you go from VIP 20, to VIP with XL (30) you would also drop to £95.55

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for taking the time to investigate, Ben. :tu:

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben

I expect I will be made to drop the sports and movies as I told the Mrs the VIP packs were coming down...

... which is what the lady who soted out the free HD channels said :cry:

Re: VIP/VIP+ New and Improved VIP Package
 

good work ben thanks alot good it not £12 rise did seem a bit steep

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for the reply Ben
Can i just ask,are these the long awaited revamped VIP packages or are we still waiting for those
cheers
Colin

Re: VIP/VIP+ New and Improved VIP Package
 

As far as I'm aware they are no changes (yet) to what the VIP bundles contain

Re: VIP/VIP+ New and Improved VIP Package
 

Cheers Ben
Might just hang on then to see what they finally come up with

Re: VIP/VIP+ New and Improved VIP Package
 

Good lad Ben

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for the update. That's certainly a more reasonable increase.

Good thing I hadn't decided to cancel the install tomorrow! :D

Re: VIP/VIP+ New and Improved VIP Package
 

It's always better waiting till you have the full facts. :)

Re: VIP/VIP+ New and Improved VIP Package
 

Very true, so pleased I'm a relatively calm person and just waited for Ben to come back with the info.

Bet there's been a big drop in blood pressure for some forum members - I think Ben deserves an addition to his reputation for the calmness since his clarification on the pricing :)

Re: VIP/VIP+ New and Improved VIP Package
 

I too am on the VIP50 package and also hope that VIP100 will be the same price looking at the current broadband costs 100meg is now what 50meg was.

Re: VIP/VIP+ New and Improved VIP Package
 

100Mbit is £10 more than 50Mbit is currently priced at, so same for VIP with 100. It will be £110.55

Re: VIP/VIP+ New and Improved VIP Package
 

Phew - thanks Ben. Just repped you again. Very helpful indeed. I was all ready to cancel when I got my email / letter :shocked:

I think £100 is my cut off point anyway so looks like I'll be staying for a good while yet.

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben, for investigating this.

Can you (or anyone else) confirm there is going to be revised VIP bundles incorporating TiVo? Not looking for details, a yes/no/don't know would be appreciated.

Re: VIP/VIP+ New and Improved VIP Package
 

It would be odd if there wasn't a high end bundle that included TiVo though have no clue over any of the details

Re: VIP/VIP+ New and Improved VIP Package
 

Hmmm, so 30Mb BB is going to be £1.50 a month cheaper according to the press release. So rather than passing this saving on to VIP customers, they're going to be giving them a £3.15 a month increase. Nice! Surely this is a sign that there will be no £3 a month TIVO charge for VIPers?

Thanks for clarifying the prices anyway Ben.

Re: VIP/VIP+ New and Improved VIP Package
 

There is no increase in the cost of either XL or XXL broadband core costs (before discounts)

The £1.50 drop is for XL on the lower prices is due to a £1.50 increase in the discount - obviously the VIP discount is a larger amount in the first place giving a deeper reduction off the pricing.

The £3.15 increase in VIP is due to increase of TV and Phone services, not broadband - same as it affects all other customers who have the same bits (e.g. TI/TM etc)

As I did say earlier it's also likely that anyone VIP 20 price from before April 2010 will be able to drop down to the current price (saving about £3 or so) by going to XL (30)

Re: VIP/VIP+ New and Improved VIP Package
 

XL tv going up 1.00 and talk mobile and talk international 25 p each is 1.50 where's the other 1.65

Re: VIP/VIP+ New and Improved VIP Package
 

75p line rental and 90p for additional box.

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for that didn't list them on price increase list.

Re: VIP/VIP+ New and Improved VIP Package
 

Right i so dont understand something here

I am hearing people are paying at the moment for VIP50 about £97 but i am on VIP50 but im paying £110.05 a month so am i paying too much as it is now?

I do have a £5 a month payment handling fee as i dont pay by DD so that would take it down to £105.05 a month but it looks like im paying too much.

Here is what i have got from my bill for Jan

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £73.55
Description Date/period Amount
Telephone Line Rental 28 January - 27 February £12.24
Payment Handling Charge 28 January - 27 February £5.00
Talk International 28 January - 27 February £1.50
Talk Mobile 28 January - 27 February £1.50
Talk Unlimited 28 January - 27 February £8.00
Phone, TV & Broadband Saving 28 January - 27 February £-47.94
Calldispl 28 January - 27 February £2.05
Free Voicemail 28 January - 27 February £0.00
TV Size: X L 28 January - 27 February £25.00
2 Additional V Box 28 January - 27 February £30.00
V+ HD Box 28 January - 27 February £10.00
Add Set Box(es) Discount 28 January - 27 February £-18.80
XXL 50Mb Broadband 28 January - 27 February £45.00
Premium TV channels (Provided by Virgin Media Entertainment) £36.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 28 January - 27 February £29.50
SkypremHD 28 January - 27 February £7.00

is this right for VIP50?

Re: VIP/VIP+ New and Improved VIP Package
 

Looks like you have 3 boxes while the std VIP50 only covers 2, so that might be why it's costing you more, oh and you have caller display, I don't think that is covered either.

Re: VIP/VIP+ New and Improved VIP Package
 

You've also got an additional STB, and caller display which aren't included in the £97.

Re: VIP/VIP+ New and Improved VIP Package
 

cheers Ben

Re: VIP/VIP+ New and Improved VIP Package
 

Are people now just automatically assuming it's me now or something? lol

Re: VIP/VIP+ New and Improved VIP Package
 

you did the legwork to help us out mate so cheers ;)

means my longterm plans (weeks) of upgrading to VIP50 when my daughter moves out + I return her STB are back on.

Re: VIP/VIP+ New and Improved VIP Package
 

Hi

Additional costs are extra box (15.00-9.40disc) = £5.60
non DD billing £5.00
Caller Display £2.05

Additional cost of £ 12.65 from £ 110.05 = £ 97.40

Like you I wish VM would adopt a better pricing structure!!

Hope this helps

---------- Post added at 10:13 ---------- Previous post was at 10:11 ----------

Thanks Ben
Have you got any relatives or friends like yourself ?
Must be lots of vacancies at CS !!:D

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for that Ben, anyone would of thought you were putting the prices up personally! £3.15 increase across all what you get on VIP50 isn't too bad.

Thanks once again Ben.

Re: VIP/VIP+ New and Improved VIP Package
 

Well took the plunge
I'm now a VIP50 customer !! ( As from March 2nd )

Quoted £ 109.45, which includes my additional V+HD box, and caller display
so seems about right. No installation or activation fees either.

Confirmed that the April increase will be about £3, with an additional £3 for Tivo as and when.

Again thanks Ben for all the info.

P.S. Can I now gripe about VIP customers getting a raw deal
:smokin:

Re: VIP/VIP+ New and Improved VIP Package
 

Would VIP with 100mb BB be a straight £10 extra

Re: VIP/VIP+ New and Improved VIP Package
 

Yes it would

Re: VIP/VIP+ New and Improved VIP Package
 

Been debating going onto VIP50, out of contract but didn't know whether to wait for a VIP TiVo deal to be announced.

Last bill was over £105 with £20+ being calls and the rest:

Advance charges £86.59

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £57.09

Telephone Line Rental 25 January - 24 February £12.24
Loyalty Pack B B/ Phone/TV B Sky 25 January - 24 February £-21.00
Talk Weekends Local (The 4p Plan) 25 January - 24 February £0.00
TV Size: X L 25 January - 24 February £25.00
1 Additional V Box 25 January - 24 February £15.00
V+ HD Box 25 January - 24 February £10.00
Add Set Box(es) Discount 25 January - 24 February £-9.40
Broadband Size: L 25 January - 24 February £25.25
Premium TV channels (Provided by Virgin Media Entertainment) £29.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 25 January - 24 February £29.50

What's the cost to upgrade, and should I do it now, or wait in people's opinion?

Cheers

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry to do this, but it's not really that difficult (unless I'm just getting a bit priced out today!)

VIP 50 is £100.55 from April

So £100.55 minus £86.59 equals .........

Re: VIP/VIP+ New and Improved VIP Package
 

With calls included, it's more than likely better value for us. Don't mind paying that price, if i can't get a (much) better deal on what services we've got.

Is there an upgrade fee at all?

Re: VIP/VIP+ New and Improved VIP Package
 

You have to pay £20 for 50Mbit activation. Installation is currently free

You should at the same time be offered a swap out of the SD box for a V HD box with HD activated included within the (free) install

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben - if I was to wait for TiVo would I be able to keep the V+ with it and get rid of the SD box do you know?