Re: Upgrade from 2 - 10 meg
 

lightning89,

Yeah, it's a bit like the Ambit 256 only different colour and perhaps slightly larger.

I would have pushed (not literally) the advisor as to when your area looks likely to be receiving the speeds to which you are expecting.

Re: Upgrade from 2 - 10 meg
 

Haha, she wasn't that bad, but there's a few telephone help service staff I've felt like pushing off numerous things before! I'll give it another week or so and if there's no difference I'll give them another call explaining that I phoned up before and was told they were fixing the issue. I'll get back to you when I have the response. Thanks!

Re: Upgrade from 2 - 10 meg
 

Re: No-one getting top broadband speeds
 

Feeling a bit sensitive today? Just asked.

http://www.cableforum.co.uk/board/10...l#post34842254 already posted there.

Re: Upgrade from 2 - 10 meg
 

:D Now you have it what are you going to do with it?

Glad to see you're sorted Fairy.

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

Lol sorry I can't do those :D

Re: Upgrade from 2 - 10 meg
 

Hi guys just to let you know Nottingham (NG8) has got the upgrade. I was downloading this morning and saw i was getting 500kb/s!

Re: Upgrade from 2 - 10 meg
 

lightning89 could you post your modem config? Someone on here could then tell you if there is a problem if your modem has accepted the update. Some modems are refusing the new config files. My dad's surfboard did this. If this is the case faults are really good at sorting this out.

Re: Upgrade from 2 - 10 meg
 

Installed my Ambit 256 this morning and this is result:

https://www.cableforum.co.uk/images/local/2009/07/6.png

Hopefully this result will be maintained

Re: Upgrade from 2 - 10 meg
 

Well, they said it would take up to five working days, it's now the fifth day and no modem. So I rang again today, and they said that the modem would be with me by 8pm this evening. When I asked how it was being sent, he said by regular post, and when I mentioned that my next delivery was tomorrow morning, he just repeeated that I would get it by 8pm this evening. How can they do that

Re: Upgrade from 2 - 10 meg
 

Sure thing. ... How do I find the config information exactly? XD;

Re: Upgrade from 2 - 10 meg
 

Hi Hansi, it may well be delivered by independent carrier, http://www.cableforum.co.uk/board/im...ons/icon14.gif

Re: Upgrade from 2 - 10 meg
 

When I received my new modem (a few months back) it was delivered, as I had been led to expect, by UPS. It was my understanding that VM use UPS for all deliveries of modems and, as might reasonably be expected, a signature is required.
I do not know, however, if UPS do deliveries at eight o'clock at night.

Re: Upgrade from 2 - 10 meg
 

Well that's what the man from Mumbai Calling said, now I've got another ten minutes to wait.

---------- Post added at 20:27 ---------- Previous post was at 19:48 ----------

Well, as expected, it didn't turn up. So, another twenty minutes of listening to mind numbing music and they have now said they will send another one within three days. Here's hoping. Can anyone from VM speed this up for me if I pm my account number please? Im not very au fait with the newsgroups. Thank you.:)

Re: Upgrade from 2 - 10 meg
 

New 256 modem arrived today, and here are the results:
https://www.cableforum.co.uk/images/local/2009/07/4.png

Very happy indeed.

Re: Upgrade from 2 - 10 meg
 

lightning89 to post config follow these instruction
In your browser type 192.168.100.1 in the address bar and then click log in username: root password: root Then clck on operational config and copy and paste that info into your next post. It should look pretty much like this.

Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Re: Upgrade from 2 - 10 meg
 

Thank you very much! Here are the results...

Network Access : Enabled
Maximum Downstream Data Rate : 10242000 bps
Maximum Upstream Data Rate : 514000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Hope that helps!

Re: Upgrade from 2 - 10 meg
 

The upgrade to my service was done over the phone by India wondered at the time
whether price was for the other 10med service , just had the bill all is correct on
the upgraded service just the couple of quid price rise we were told about

Tony

Re: Upgrade from 2 - 10 meg
 

Thank you very much! Here are the results...

Network Access : Enabled
Maximum Downstream Data Rate : 10242000 bps
Maximum Upstream Data Rate : 514000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Hope that helps!

Ok all seems to be good on that front (am ignoring software upgrade failed as i think this is insignificant. Now could you post the results from downstream and upstream pages, should look a bit like this.

Downstream Lock : Locked
Downstream Channel Id :
4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -8.8 dBmV
Downstream SNR : 35.0 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Also your network icon (next to the clock on the taskbar). Double click on it, what speed does it say you are?

Re: Upgrade from 2 - 10 meg
 

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : 2.80 dBmv
Downstream SNR : 34.87 dB

Upstream Frequency : 37500000 Hz
Upstream Transmit Power Level : 44.00 dBmv

The speed on the network icon varies, as my personal PC is on a wireless network. Currently, it's frequently switching between 24mbps, 36mpbs and 48mbps. Hope that helps.

Re: Upgrade from 2 - 10 meg
 

Again that all looks good, i am now at the end of my technical knowledge, that all seems good. Have youtried changing the wireless channel to either 1,6 or 11 the frequent speed switching could be due to interference

Re: Upgrade from 2 - 10 meg
 

@ lightning89 I am no where near being technically knowledgeable but I can see that your config details confirm that you are on 10Mb and your up/downstream levels are near enough the same as mine when I hit between 7.5 and 8Mb so I am assuming that there's not much wrong there.

Is it possible to connect your PC directly to your modem and try the speed tests again? This should eliminate your wireless connection being the source of your problems.

Re: Upgrade from 2 - 10 meg
 

Thanks for the help/advice guys! Currently, the computer plugged directly into the modem downstairs is buggered since a few days back, so I can't test anything more. I know for a fact that PC gave me the same speeds mind you, I ran all the first speed tests I posted on here via that computer, and got on average 2MB Speed.

Despite it saying I'm on 10MB there, the forum speed checker still says:
'Overall Average Speed = approx 2284 Kbps, 2.23 Mbps'

I'm 100% sure it's not the Wireless Network causing this, as the speed is the same downstairs. It must be as Virgin said, and there's just a 10MB fault in my area. Hopefully they'll get it sorted soon...

Re: Upgrade from 2 - 10 meg
 

I recieved my new modem today - a 256, much smaller and nicer than my old 120 - and my speed is now up to what it should be:-

https://www.cableforum.co.uk/images/local/2009/07/1.png

I'm a very happy bunny; my intenet connection is lightning fast, and my chilli is nearly ready :)

Re: Upgrade from 2 - 10 meg
 

Well i have now been upgraded to 10Mb, restarted the modem several times, config. files say 10Mb downstream and 0.5Mb upstream, and yet i am only getting about 3Mb using various speedtest sites.

i called VM helpline and they say my 5 year old "ntl 250" modem should be fine for the 10Mb service.

Is this true? why can i only see download speeds of 3Mb??

is the ntl 250 good enough for this or do i need the new 256 which many of you seem to be getting?

Thanks!

Re: Upgrade from 2 - 10 meg
 

The 256 is basically the same modem as the 250 - but just without the USB socket.

Re: Upgrade from 2 - 10 meg
 

Hmmm, wonder why i am stuck at 3 Mb then.

i have restarted the modem and computer and wireless router umpteen times!

i must be doing something daft.

back on the phone to VM tonight!

---------- Post added at 11:17 ---------- Previous post was at 10:16 ----------

i wonder if its because i am using my old laptop at home (7 year old Apple Powerbook).

i will take my newer MacBook Pro home tonight and see if it is any better.

Maybe the old lappy has an ancient airport card or something slowing the wireless broadband down??

it seems like the ntl 250 modem is good for 10-20 or even 40Mb!!

(i'm answering my own questions now....!) :D

Re: Upgrade from 2 - 10 meg
 

Does anyone know if the upgrade has been done in Belfast yet as I'm still on 2 Meg :(

Re: Upgrade from 2 - 10 meg
 

Pete, according to the new upgrade timetable, Belfast is done!

re-boot your modem, router, computer etc and check speeds.

your "my virgin media" space should show your package as 10Mb.

did you sign up online for the early upgrade??

Re: Upgrade from 2 - 10 meg
 

Nope I didnt I also cant find my username and password I guess I'm going to have to phone them up when I get a chance next week

Re: Upgrade from 2 - 10 meg
 

You are lucky. I've now been promised a new modem on two occasions, and neither one has arrived.:mad:

Re: Upgrade from 2 - 10 meg
 

Sounds like you might have a similar issue to me. Supposed to have 10MB, have an old NTL Modem box, Upstream and Downstream say 10MB is active- however according to the speed tests we're only getting around 3MB.

It has to be Virgin just fannying about. Let us know what becomes of your discussion with them tonight if you're giving them a call! Thanks!

Re: Upgrade from 2 - 10 meg
 

Well, here's my sorry tale. I received my new modem today. Installed it as per the directions, rang to activate it, told to wait 30 minutes, nothing happened, so I rang back again and spoke to a lady who checked all my settings and told me there was a problem with my drivers, but I saidf that it worked with my old modem and asked to speak to a manager. I then spent over one hour on the phone with him and whilst he was very helpful, he could not solve the problem, so I asked him to re-activate my old modem which he did and I can now connect but can only get just over 5mb so I'll have to settle for that but not very happy about it.

Re: Upgrade from 2 - 10 meg
 

The new modems are ethernet only so don't need drivers other than for your Ethernet card in the PC (which isn't Virgin's fault)

Re: Upgrade from 2 - 10 meg
 

I'm not saying it is Virgin's fault. What I am saying is that I thought I would just be able to connect my new modem, activate it, and that would be it. Buts not so. I have reverted back to my old modem, and whilst there were a few problems in connection, it is now running but not at 10mbs. Just have to accept that.

---------- Post added at 07:37 ---------- Previous post was at 06:58 ----------

Sounds easy, doesn't it. Not so. See my post 1038. I spent well over half a day talking to India yesterday and although they activated my new modem, I could not connect, so after an hour or so, I asked them if I could re-connect to my previous modem, which they did, and that became a problem connecting too. But I think it was a problem with the IP address and after a bit of fiddling, I got it going this morning. But I guess I'll have to be happy with 5+ mbs's. At least it's double what I was getting before.

Re: Upgrade from 2 - 10 meg
 

Badabing!! Happy camper! :D

Re: Upgrade from 2 - 10 meg
 

Hemel Hempstead has moved out of the slow lane !!

https://www.cableforum.co.uk/images/...2009/08/51.png

Re: Upgrade from 2 - 10 meg
 

Upgraded a few days ago it seems. Doesn't look good though, I've sometimes had only up to 7mbps, I guess this'll change in a few days time:
https://www.cableforum.co.uk/images/...2009/08/50.png

Re: Upgrade from 2 - 10 meg
 

Has anyone noticed that the small plastic spanner they supply with the new modems to tighten the nut doesn't fit the nut? Didn't matter in my case because I can't get the bl**dy thing to work anyway but just thought it was worth a mention:)

Re: Upgrade from 2 - 10 meg
 

It did on my Dad's connection

Re: Upgrade from 2 - 10 meg
 

Since the upgrade this is more or less the same all the time here in GU14 Land

Sun, 02 Aug 2009 13:53:18 GMT

Test 1: 1024K took 976 ms = 1049.2 KB/sec, approx 8645 Kbps, 8.44 Mbps
Test 2: 1024K took 865 ms = 1183.8 KB/sec, approx 9755 Kbps, 9.53 Mbps
Test 3: 1024K took 940 ms = 1089.4 KB/sec, approx 8977 Kbps, 8.77 Mbps
Test 4: 2048K took 1722 ms = 1189.3 KB/sec, approx 9800 Kbps, 9.57 Mbps

Overall Average Speed = approx 9294 Kbps, 9.08 Mbps

Re: Upgrade from 2 - 10 meg
 

Got an email a few days back about the 2-10 upgrade, so I click the link and follow the procedure and at the end it says I'll be getting it in the next couple of months.

So I click on http://www.virginmedia.com/myvirginm.../timetable.php and Plymouth aint even listed, what's up with that??

Re: Upgrade from 2 - 10 meg
 

If I remember right Plymouth is fed from the Newton Abbott headend.

Re: Upgrade from 2 - 10 meg
 

Cheers for that, I'll just sit back and wait.

Re: Upgrade from 2 - 10 meg
 

Hi guys

I'm in Area 28 and have been advised that I've been upgraded, however I'm still running at 2mb.

I've unplugged from the router but to no avail.

I've got a NTL200 Modem (I read somewhere on here that it would be Ok depending on firmware, can I check this?)

Hope someone can help.

Re: Upgrade from 2 - 10 meg
 

Tech Support can confirm if you are actually on 10Mb if you call them.

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: Upgrade from 2 - 10 meg
 

Cheers,
"Philip" sorted me out, refreshing the signal to modem from his end.

I'm flying now!

Re: Upgrade from 2 - 10 meg
 

http://www.speedtest.net/result/533586053.png

This is the best speed I can get, despite VM saying my modem is receiving 10mb. They did send me a new modem as I discussed on a previous post, but that didn't work at all, so I guess I'll have to be satisfied with this.

Re: Upgrade from 2 - 10 meg
 

Then I would phone them back and get a tech out to install the new modem. Complaning that the old one doesn't do the speed when they have said you need a new one is silly

Re: Upgrade from 2 - 10 meg
 

I'll do that when I get back from hols.

---------- Post added at 10:54 ---------- Previous post was at 10:06 ----------

Would I have to pay for an engineer to come out and set up my new modem, and do they know their way around computers and settings etc?

Re: Upgrade from 2 - 10 meg
 

As it is a fault with your service no

They wouldn't touch your PC - they have tools to make sure the modem is working 100% correctly. I

Re: Upgrade from 2 - 10 meg
 

Well it appears that the modem is working correctly as all the right lights are are on, it just doesn't connect, and I was told that my setting were wrong but I couldn't sort it out from their instructions. Will have to let it be, I suppose.

---------- Post added at 11:18 ---------- Previous post was at 11:14 ----------

With all due respect, is there someone in the UK techie department I can speak to. I can barely understand what some of the Indian call centre staff are saying, and please don't call me a racist. I am not, but I find it very difficult to understand them when trying to do what they are telling me.

Re: Upgrade from 2 - 10 meg
 

It's just whoever you're connected to when you ring. Have you tried posting on the newsgroups?

Re: Upgrade from 2 - 10 meg
 

No, I haven't, not sure how to do that.

Re: Upgrade from 2 - 10 meg
 

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

Re: Upgrade from 2 - 10 meg
 

Thanks.

---------- Post added at 13:34 ---------- Previous post was at 13:31 ----------

Sorry, that link didn't work

Re: Upgrade from 2 - 10 meg
 

Try this

http://www.virginmedia.com/help/cable/newsgroups/

---------- Post added at 13:51 ---------- Previous post was at 13:50 ----------

windows live mail makes a great newsgroup provider

Re: Upgrade from 2 - 10 meg
 

Sorry about the duff link hansi it was out of my folder and I didn't check it. :dunce: I hope that you have now been able to set up VM Newsgroups. They are based in the UK and staffed from 8:30am right up to 10pm with a 4 hour SLA.

Thanks musicbravo for giving the correct link. :tu:

Thanks for confirming the SLA moaningmags :tu:

Re: Upgrade from 2 - 10 meg
 

Thanks, I'll set it up on my return from hols

Re: Upgrade from 2 - 10 meg
 

https://www.cableforum.co.uk/images/...2009/08/21.png

New Virgin Modem arrived today. Upgraded from the old grey NTL box to a smaller black Virgin Media one. Lady who activated it on the phone was extremely helpful. Think I got her name wrong though, feel bad about that. Anyway, VERY happy camper! : D

Re: Upgrade from 2 - 10 meg
 

Nothing to stop you sending feedback to VM on the service you had from her and asking that she be informed. I am sure when they look at your account her name will be shown as the agent who activated your modem. :)

https://help2.virginmedia.com/assets...ackformCZ.html

Re: Upgrade from 2 - 10 meg
 

As you might have guessed my name is Margaret. The amount of times I'm called Martha or Samantha on a call is mental :erm:

Re: Upgrade from 2 - 10 meg
 

I logged onto vm website to check my status & it says I have the 10meg now but I still only get this...

https://www.cableforum.co.uk/images/...2009/08/20.png

I phoned them the other day on 151 & the bloke I was talking to said it well take 24 to 48 hours to fix this was on monday !

I think I'll have to give them another ring !

Re: Upgrade from 2 - 10 meg
 

Have you rebooted your Cable Modem?

Re: Upgrade from 2 - 10 meg
 

Not sure how to do that !!

Just been here: http://root:root@192.168.100.1/CmOpConfig.asp
and see this:
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled



Also just done a speed test and got this:
https://www.cableforum.co.uk/images/...2009/08/19.png

Re: Upgrade from 2 - 10 meg
 

You turn it off and then on again ;)

Re: Upgrade from 2 - 10 meg
 

In a drunken state last night I noticed this thread and went to the VM website to register for the 2 - 10 mb upgrade (not available yet in Nottingham where I live but apparently the modem can cope).

Stupid thing to do really seeing as I'm on one of the "lifetime" packages that VM agreed when they lost Sky Basics. Can anyone in a similar situation or with insider knowledge confirm or otherwise whether this will affect this deal?

I really don't want to change the package I'm on as I'm happy with the price and the service I get and have been a bit of a silly billy (as Dennis Healey might have described it).

Re: Upgrade from 2 - 10 meg
 

It shouldn't matter what discount you have. The BB M 2 - 10Mbit upgrade should not affect them.

Re: Upgrade from 2 - 10 meg
 

Thanks Ben. I don't like that "should" word though. I've been with NTL/VM since they first came into the internet market (oh how long I waited for that dialup CD) and know that they can be a little errr, unpredictable. But of course lovable none the less.

Re: Upgrade from 2 - 10 meg
 

The only reason I say should is that some customers in Area IDs 30/31 (and sometimes in Areas 20-28 as well) ended up with some rather interesting discount combinations which should not be on the account.

So *sometimes* any change on the system will force the incompatible discounts to be removed.

I'm not saying you have as I don't know what discounts you recieve but until the cleanup of those Area IDs is complete it's not a definate unfortunately

Customers in Area 01-18 are always fine

Re: Upgrade from 2 - 10 meg
 

When I spoke to retentions at the time they called it Bundle 5 - LTY3B.

I keep note of these things. :rolleyes:

Re: Upgrade from 2 - 10 meg
 

Just got the upgrade in Nottingham, Clifton UBR :D

Re: Upgrade from 2 - 10 meg
 

Yeah I got it last week :)

Re: Upgrade from 2 - 10 meg
 

Hi Guys, Just done some speed tests and got this:

https://www.cableforum.co.uk/images/...2009/08/16.png

BUT on this site ( http://www.mybroadbandspeed.co.uk/history/)
I got these:

Date Download Speed Upload Speed
Today 12:55 5814 kbps (727kB/s) 482 kbps (60.3kB/s)
Today 12:49 3707 kbps (463kB/s) 483 kbps (60.4kB/s)
Today 12:46 2960 kbps (370kB/s) 482 kbps (60.3kB/s)
Today 12:46 2646 kbps (331kB/s) 479 kbps (59.9kB/s)
Today 12:45 3022 kbps (378kB/s) 484 kbps (60.5kB/s)
Today 12:44 4929 kbps (616kB/s) 484 kbps (60.5kB/s)
Today 12:44 3230 kbps (404kB/s) 484 kbps (60.5kB/s)
Today 12:30 11762 kbps (1.47MB/s) 461 kbps (57.6kB/s)

So the question is " Have I been upgraded to 10 megs ?"

Re: Upgrade from 2 - 10 meg
 

The answer is "Yes,but..."
The upload speed is about right for the 10 Mb/s service but your download speed is low and varying. This might not be VM's fault. I believe one common cause of failing to get 10Mb/s download is problems with a wireless router.

Re: Upgrade from 2 - 10 meg
 

Hi bud, just been on the phone to 151, the guy I was talking to did some tests & he said he will send me a new modem in a couple of days !
I just hope that will sort my problem out.

I'll post beck when it comes & I'll let you know how I get on.

Thanks for your help.
Mike.

Re: Upgrade from 2 - 10 meg
 

Right im a little confused, I registered for this upgrade a good month or two ago and i live in the Whitchurch Area yet im still running on a 2Mb config file. The time table does state my area has been completed. I have reset my modem before someone asks :D
Any idea what is going on?

Also does this mean anything?
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) The s/w filename specified in the config file is the same as ...
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) A software upgrade filename was specified in the config file.

Re: Upgrade from 2 - 10 meg
 

The config file just means that the software didn't need updating on the modem cause the one available is the same as the one that's already on the modem. If you haven't been upgraded then ring CS and they'll send the signal to your modem.

Re: Upgrade from 2 - 10 meg
 

As Ben said. This is a known issue, both myself and my father have had this issue. I gets quickly resolved (hopefully) by CS

Re: Upgrade from 2 - 10 meg
 

Well guys, I got my new modem yesterday & set it up this morning, but now my UN & PW have changed to my wife's un & pw :confused: how do I get my own back or do I have to call vm on 151 ?

btw: I now get just over 7megs speed.

Re: Upgrade from 2 - 10 meg
 

When you say this did you call Virgin Media and let them know the MAC address of your new modem?

Re: Upgrade from 2 - 10 meg
 

You will have to call 151 to get that sorted out as the is no other way, just ensure that the account holder is present when you call or they will be unable to help you.

Re: Upgrade from 2 - 10 meg
 

Hi Guys, all sorted out now, & yes I phoned them with the MAC address.
Thanks Guys.
Mike.

This is what I get now:

https://www.cableforum.co.uk/images/...2009/08/10.png

Re: Upgrade from 2 - 10 meg
 

Hi, can I ask, is that using a proxy, and which browser, just curious.

Re: Upgrade from 2 - 10 meg
 

Browser is IE 8, .... "Not sure what a Proxy is " :eh:

Re: Upgrade from 2 - 10 meg
 

Some posts back I mentioned that VM had sent me a new modem to enable me to receive 10mb but even after spending two hours on the phone with a technician, he was still unable to get it to connect, so I have to use my original modem and can only get up to 6mb if I'm lucky. Is there a VM techie on here that I could pm with my account details and ask for an engineer to come out and sort it out for me please?

Re: Upgrade from 2 - 10 meg
 

An engineer will not come out to help you connect the new modem up.

You will need to call Tech Support possibly on Monday after 0800 to get a UK based agent ( unless you get a Scottish agent between now and 10pm ) to try and find out what the issue actually is with the modem.

No one should be taking 2 hours trying to connect a new modem with no resolution, it should have been escalated to another department such as IT.

Re: Upgrade from 2 - 10 meg
 

I've sent them another email to see how they respond this time. Dependent on the response, I will ring them again.

Re: Upgrade from 2 - 10 meg
 

Can some 1 tell me if the upgrades are still going on and if so which area's. I come under newton abbout area but still haven't received the upgrade i signed up and registered 2/3months ago at https://my.virginmedia.com/dashboard/speedupgrade & still no difference

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

Those images are still timestamped 27/7/09...

Re: Upgrade from 2 - 10 meg
 

Seems likely in that case that the timetable hasn't changed since then else it'd have been updated.

It's still August for 7 more days...

Re: Upgrade from 2 - 10 meg
 

Yes and I'm on 10M and the timetable hasn't altered to reflect that.

Re: Upgrade from 2 - 10 meg
 

Just because you are doesn't mean the whole of the Nottingham area is. In any event if people are upgraded then no problem, doubt many people will care that their area isn't showing as complete given that the schedule says 'July to August'.

I guess they could have an 'nffc is upgraded' column in there but that would be silly :D

Re: Upgrade from 2 - 10 meg
 

Got the email today saying we'd been upgraded and should register for our 10mb upgrade. Having already registered I rebooted the modem, ran a speed test and lo and behold I'm still on 2mb. :rolleyes:

I don't mind having to wait until my area is upgraded but don't please VM don't tell me it has been done and then let me find out otherwise. That's called shooting yourself in the foot.

Re: Upgrade from 2 - 10 meg
 

Areas are also staged rollouts as far as i know (usually over a few hours).failing that phone faults and ask them to check your account settings/resend signals. Both my father and I both had this problem and this was resolved by a quick phonecall

Re: Upgrade from 2 - 10 meg
 

Thanks. Looks like I'll have to give Faults a call.

I like VM and the ESPN on XL is excellent but sometimes they try my patience.

Re: Upgrade from 2 - 10 meg
 

Well what a funny day!!

My internet was on this morning then it went off ...... I did wonder whether our area was being upgraded. Rebooted ... again and again .... no internet. Then realised the TV was off too but the phone had a dial tone. Later on this afternoon phoned 151 and spoke to India and checked settings etc ... all okay ... but then the internet was on ... but my speeds have been 4 ish when I have been getting 9 ish.

Really weird day.

There weren't any faults listed when I could check - but there have been faults before which don't get listed until a couple of days after they exist

Just re-checked my speeds and they are back to normal now !!

Re: Upgrade from 2 - 10 meg
 

OK, well I waited a bit and didn't get the upgrade to 10mb despite being registered for it. Then I phoned Faults and they said they'd sort it from their end but I should give it 24 hours. It's now coming up to 48 hours and I'm still on 2mb.

Is there some problem getting this upgrade in NG7? I don't really know what to do next.