Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

That is the number I phoned. It is the one listed when the online upgrade goes wrong.

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

getting my rubbish Pace box chucked out next Friday and a shiny new Samsung installed in it's place.

Does anyone know when they replace the STB will I still have to phone CS to get the speed upgrade or will the engineer sort this out at the time ?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I hope to be getting my existing Pace box upgraded to the new shiny silver Samsung box so that I can switch from the existing 750K service to the 2Mb service for the same monthly rental.

I envisage that the engineer will simply disconnect existing TV, video, broadband connections etc, replace the box, re-connect and test the various connections and I will be able to simply continue as before.

However, I'm beginning to wonder if it will be as simple as that.

Anybody out there in Manchester had this done and was it as simple as I have outlined? I'm wondering about the need to register my computer again and loss of service.

If not what were the problems. I need to be prepared for this as I don't want to get a new box and inherit a pile of new troubles as my existing service is pretty good.

Any information greatly appreciated.

Pace box replaced
 

I've just had my Pace replaced. You need to phone up to order it.

Quick exchange by the engineer who turned up as arranged, but make sure he's logged in your Postcode before he goes.

The speed upgrade should be automatic once it all comes back online, which may take a few hours, so arrange it for a non-critical day!

I had problems with my account seizing up on their mainframe, so it took several days to get me back online. The TV channels came back on the same day after I called CS up.

However, they don't tell you that you need to re-register your PC, so go through the original start up process. You'll need your PID & Password from the original letter.

CS & TS were courteous & helpful, but my problem seemed to confuse them. CS did call back as promised, so overall I'm happy with support. I assume the problems were a one-off, but be prepared.

I haven't done a specific speed test yet, but it's clearly much quicker.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

well if i need my PID and have to register again I could have a few problems.. I've not got it anymore and I was just given it over the phone.. Guess I might have to make a few calls to CS.. I was just assuming the box would be swapped and that would be it

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Sorry if this has already been said but I hav an samsung box already installed but still only recieving internet upto 1Mb. Will I have to phone up customer service to get it upgraded, if so what information will I need?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

hi and :welcome: to the site , you can wait till they get round to you , ring c.s. up or go to here and try doing it manually :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks Paul, i'm gonna probably wait 2 c if it gets upgraded automatically in the nxt few weeks, not really 2 much bother 4 me. Thx again 4 quick reply.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

no problem , 1 thing to add , if you try to do it online you need your original username and password :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Fixed.

Re: Pace box replaced
 

Thanks for that, RUCYJ. At least I have some idea what to expect. The engineer is coming in one of the morning sessions so I'll have the afternoon and upto 8pm to sort out any problems.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi all,
Just went to ntlworld web page and selected upgrade speed and hey presto I am now on 3mb instead of 1.5mb. Couldnt believe it worked after all I've read about the problems that ppl are getting. Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address. Hope this helps :)

5.0

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Glad you are upgraded, but what you have said is incorrect- as far as the ntl system/ modem is concerned, a router connected to it is just a device with a mac address- same as a pc/ xbox/ ps2 etc etc.

It is perfectly possible to upgrade with a router connected. Being unable to identify the mac of the modem is most likely caused by a proxy server being specified :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Of course the NTL system can detect your Cable Modems MAC address, router or no router.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Well when I first tried the upgrade the website couldn't find my cable modem, when I disconnected the router and connected the modem directly the cable modem was found and the upgrade went through :) Actually thinking about it, the router is after the modem anyway so I dont know why it didnt work first time round :) Perhaps the upgrade page needs to see the computer too, which it wouldnt do because of the NAT on the router (I think) - hehe.

5.0

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Did you reboot the CM? That would repopulate the database linking CM MAC to PC/router IP and (if the problem was that it had somehow forgotten the previous link) would fix the problem.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I did reboot the modem when i disconnected the router, have found in the past that if I leave the CM switched on when doing this it doesnt always work. So now I just switch everything off, switch the connections, switch everything back on again :)

5.0

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Ok I live in bedfordshire.

Is it possible for me to have just a set top box to do both my internet and TV?

Or do I need to have a cable modem and set top box as I do at the moment?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

cant see why not :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I'll have to give them a call when I'm off work again and see if I can do that then.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

one thing i would point out though that in some instances you might suffer reliability problems with your internet or TV if you use a set top box, ie lock ups during full upstream use, problems with power levels etc......

ofcourse i have heard the new samsung set top boxes are alot more efficient with 2 cpu's so that one is for broadband the other for TV.

just thought i would warn you as its only a potential problem.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

There's always something :)

Ah well - thanks for the thought tho.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

F**ks sake. I must be seriously unlucky or something. Once again I am told to wait for the automatic upgrade, and they won't upgrade it for me.

Out of interest, have people been upgraded here without getting the email from NTL saying their local branch has been upgraded? The support people have said both times now that I need to wait for that before the upgrades can happen. Although I can't believe where I am (like half an hour from London) hasn't been upgraded yet.

Are NTL completely on an Indian call centre now BTW? Seems to be everytime I phone now.

I don't know, everytime I phone NTL I end up annoyed as hell :( Since I have Sky as well, maybe it's easier to bugger off. 8Mbit ADSL sounds tempting (since I pay for a Bulldog ADSL account for my parents). Although I'm too lazy to lose my email address, plus I may be moving house soon. :(

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

no problem, its just the things i have read on here about faults occouring, i dont mean to discourage you but i personally would want to have a set top box and cable modem, yes its an extra piece of plastic taking space but in the longterm your less likely to have problems....

sorry for the offtopic mods :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hmmm. Interesting point. A friend of mine, who is also on the £20 bought your own modem deal, just upgraded successfully on the online upgrade page. And he lives around the corner. And he didn't get a confirmation letter. So forget the original quote on this thread about being on different offers cocks it up. Plus I have a router and have unplugged it, reset everything, plugged directly into the PC etc, and it still gives the same error.

The only difference is that his original modem bust, so he had a new NTL modem installed. Whereas mine is the original Motorola Surfboard effort. Also, about a year ago or so, I phoned NTL with a query and the bloke reckoned I was not properly registered (and would lose my connection any minute - it didn't happen), even though I'd used broadband with NTL for years. So he went through the whole process of registering me etc. Perhaps he cocked it up? He didn't sound particularly clued up. He even said he had ADSL himself, as he preferred it. Not getting into Sales then eh? Any other reason why the online upgrade doesn't recognise me? (It gets pass the password etc, just fails and says "Error looking up cable modem details". Hmmm, and note that it then shows some details, but the labels for surname and postcode are interestingly blank.

Can anyone help me? That virtual pint is turning into a virtual 4 pack of Guiness....

Failing that, does *anyone* have any idea of when NTL are going to officially automatically upgrade the speeds? I mean I don't know if CS knows or not, as they seem as slippery as politians (don't actually answer you). That or they don't actually understand you. The last one sounded less confident in English than our new local Chinese phone girl (and I'm Welsh, so I should know). Don't order the curry. You get something different. If she can understand your door number. Luckily I order from there quite a lot.... But surely approx dates are out by now, as it seems I have been relegated to Indian call centre hell. Bit annoying considering I used it from the beginning, and now I have friends upgrading to 2Mbit who have been with NTL for like 3 months. Grrr :( At least they pick up the phones quickly now (compared to 20 minute waits before).

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Actually, Bedfordshire is an original ntl area, where DOCSIS STB broadband isn't available (and isn't likely to be available soon, either). So it's a CM or nothing.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Oh well - another plan bites the dust :)

Thanks for that :)

Bit of a Prat?
 

Evening all! :D
Right , I have a question .I`ve been a bit of a Prat!
Before i knew about the speed upgrades on March the eighth, i changed my 1.5 mb bb down to the 300 kb service to cut costs etc. After i learned that the upgrades had taken place, i upgraded to the 750 kb service so i could get the 2 mb bb for the same price, since then i`ve tried upgrading the cm speed and all i get is a message telling me that due to the billing procedure, i have to wait until my next bill has been sent. Well, i got my bill today and tried to upgrade my bb service but it keeps giving me the same message about billing procedures.!:rolleyes:
I just wondered if one of you excellent helpful people could point me in the right direction and save me more time hanging on the phone listening to ****e `hold` music and being told every two minutes that my `call is important to us`:erm: :erm: :erm:
Please help me!!!!!!!! Even 750 kbs seems like dialup after my old 1.5 mb speed!!!!!:dozey:

Re: Bit of a Prat?
 

I would hazard a guess that it is because the billing system only *allows" two speed upgrades in a month so I reckon after 8th April you'll be able to change it ;)

Re: Bit of a Prat?
 

Thanks for that Marge!

Have a great weekend.:D

Re: Bit of a Prat?
 

This may be a bit of a long shot but have you tried the online speed upgrade :confused:

I did mine from 300k to 1Mb and it was instant..... no hanging on phone lines
etc :cool:

Here is the link

If it wont work now you can try it on the 8th or whenever it is and you wont
have to wait on the phone listening to that lovely hold music :erm:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Aha. Had a hunch, and remembered that someone said here that broadband problems are the only ones that go through to the Indian call centre. So I chose general enquiries instead (option 5), and a nice scottish woman upgraded me straight away. Ok, so she upgraded me to 1mbit by accident, but phoning back got a nice scottish bloke who fixed it straight away. And I was answered in like 2 minutes! Great stuff from NTL (compared with a year or so ago), just rubbish stuff from NTL when it comes to their cheaparse Indian call centre. Honestly, British companies should be taxed to the hilt for effectively sending money out of the country (like when you try to bring in a purchase from abroad).

So, to sum up, don't worry about having a router plugged in; it makes no difference. If you get an error with the online upgrade then phone up, but make sure you do general enquiries. And you *will* lose any offers. The scottish woman told me I would lose my bought my own modem £20 a month special offer, even though it was a free upgrade. She then asked how long the offer was for and how long I had been on it. I said since the beginning (4 years?), and as far as I knew there wasn't any cut of date mentioned. She then amended my bill to be £25 a month, with a £5 discount. So I effectively kept the special price! Oh yes.

Now to use up my cap on a couple of Java downloads :)

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Why is it harder to downgrade your service than it is to upgrade and why pay for 1.5 meg and get 3 meg and a limmit when you can pay for 1 meg and get 2 meg cheaper with the same download limmit or am i wrong ????

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Probably the same approach as the CS people I talked to. Basically is like watching politics shows on TV, where no-one gives a decent answer. Or much like when I tried to cancel my mobile phone contract. ie. major amounts of bullsh*t to just get what I wanted. ie. they don't want to lose any money. Hopefully with a sea of crap you will lose the will to live and hang up.

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

hi and :welcome: to the site , the reason for downgrading by phone , no idea sorry :erm: , the 1mb service is supposedly going to be capped at 3gb / month and is basically ae e-mail / browsing service , the 2mb is supposedly going to be capped at 30gb / month and the 3mb is supposedly going to be capped at 40gb / month , hope this helps you :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

1. Because ntl lose money if people downgrade and gain it if they upgrade- business sense ;)

2. The 3 meg service has a higher upload than the other tiers- some people require this

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

40gb? I thought the 3mbit was going to be the same as the 2mbit cap? Is this a new development?

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

have a read through the thread and i am sure it was mentioned a few pages back ;) :erm: :D :D :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

At the time of the initial presentation it was said that the 2Mb service would have a 30Gb cap and the 3Mb service a 40Gb cap. Due to the fact that NTL do not as yet have a customer facing usage monitor they are sticking with the 1Gb per day usage figure that has been in the AUP for quite some time. This 1Gb per day is not being enforced at this time but customers who exceed it may be contacted by NTL regarding their usage. Later in the year when customer facing usage monitoring is available the caps will probably be as per the original announcement and strictly enforced but there may be a rethink on the level of them as there was on the 1Mb service. Originally the 1Mb service was to be capped at 5Gb per month but this was later altered to 3Gb, again not strictly enforced but customers who exceed it may be contacted.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

lmao seems to me a bit like speeding if you break the rules we will let you know also the comment on upload speed increase wow is it worth that small increase from 256 to 400k mmmmmmmm i would not think so.

mmmmmmmmmm dunno how they would contack me only by snail mail my email hasnt been working for months gave up trying to get it sorted its most probly extinct now lol

my intention is when i can get an aswer on the phone is to downgarde to 2meg line its cheaper and limit is as far as i can see the same 30 gig ok the upload may be less but whos gonna notice its such a small increase dont think i would notice the difference .
and oh sorry hi everyone and thanks for the welcome

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

How about this then for a uk cable offer

ok sorry seems i cannot paste in here

ukonline.net are offering 500gig a month limit on an 8 meg connection
for i think 39 quid a month

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Would I have to reset the cable modem (unplug via the mains) and switch back on for the 3 meg upgrade to take affect? So far, I'm still currrently getting the 1.5meg download transfer speeds.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

If you've upgraded online or over the phone the modem should be rebooted automatically. If it hasn't been, try doing it yourself.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

called the 0800 number mentioned in this thread and spoke to a very helpful lady and upgraded in seconds ;)

3meg Rocks :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Spoke to CS earlier and they have offered to send an engineer with a new box to upgrade me from 750K to 2M.

The thing is, I am very grateful n'all but I am getting a bit worried about the issues reported on this site, nameley:

1. DECT phone incompatability. Can anyone advise if there is a way to get around this? I use a cordless phone every day so I can't do with that not working.

2. Picture. Is it true that the picture is off-centre and that word "bleed" off the edge? Again, I want to avoid suffering worse picture quality.

3. Reliability. I have had issues with the Pace box. Does the Samsung crash less often?

4. Finally, Remote - does anyone have any experience making a One4All remote work with the Samsung? I am currently using a One4All in combination with a DigiSender and something called "Red-Eye." Reading between the lines, I think I will be able to drop the Re-Eye after the upgrade, but wondered if my remote will still work.

Many thanks if anyone can help with these questions.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

OK, so had my samsung installed this morning. No problems there and the TV and broadband service are back in action. I had to re-reg my router but no problem there.

Called CS and told them to remove the 1mb service and confirm 2mb in place. No problems there either.

However speed test results are inconclusive. I seem to be getting ~192k upstream but only 960k down. I tried a couple of test sites which gave similar results.

To rule out remote end issues I tried a MS SP4 download which also hit a brick wall at 120k per sec, so definitely something odd with my settings.

Can anyone tell me what the CM should report my 2mb service as ? I think it is currently showing mid.cm

Any ideas what's wrong ?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

stb-mid.cm. Can check remotely for you, if you like.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just to toss my experience into the pot .. rang CS today and a very helpful Scottish lady worked some magic and told me all I needed to do was reboot my PC to get my 3Mb service.

I did so .. no broadband whatsover. :mad:

The router wasn't getting an IP address from the DHCP server. Call CS back. First guy's PC was unable to get to my account so he transferred, more waiting on hold. Next person can't see any problem, she wonders if the first hit was sent to my old Pace box, so she re-tries hitting my Sammy.

Nothing.

She tried again, still no joy, apparently the STB should have rebooted, it didn't. She then transferred me to 'faults' in the same building (whatever that means) who proceeded to tell me they couldn't help and I had to call 'BB faults' at my expense. I complained since it was NTL's system that had broken by connection, "they'll ring you back" I was told.

Called BB support, "no we don't call back" .. there's a surprise. :rolleyes:

After 10 mins or so he told me that CS had screwed up and done two hits, one to upgrade me and another which had removed me. :shocked:

Bottom line: I had to reprovision and hope that the billing system didn't get triggered by all their screwing about.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You have to re-provision anyway to upgrade to the new speed. Wait for your next bill to come in and if it's wrong post back and someone here might be able to look into it for you if they are at work when you post ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

sorry can't do a seach for this as PID is too short..

i'm getting my STB replaced on Friday and have 2 PCs begind a router.. after the STB has been replaced will I need to register each machine again and go to the NTL web page something like start.ntl i think with my PID

not got my PID anymore and as this is happening on Friday don't want to be without broadband for the whole weekend if I have problems

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

is there a way to get your PID sent to you?

I would like to upgrade to 3mbit (i'm a STB user) but i cannot find our welcome letter so i'm wondering if its possible for NTL to resend our PID to us.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You'll need to ring NTL CS anyway so you can ask them for it ;) It's a generic number as far as I know so it won't be like asking for state secrets :)
__________________

You'll need to re-provision the equipment in use but if no one here can give you the PID (think it used to be mentioned on Robin Walkers site which is linked to from the nthellworld.co.uk frontpage) then a quick call to CS before the weekend would suffice to get the PID from them.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

thanks for that.. better give them a ring in the morning to make sure i have it before the engineer gets there..

would have been nice if CS asked me that when the upgrade was put through then they could have given it to me then

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks, but all sorted now. I called up BB faults this morning. he said it looked like a "database glitch" and hit the STB again. This time it came up with stb-mid.cm as it should but was still not giving me a 10. DHCP lease. So he told me to reboot everything but was a bit impatient with my PC reboot time (takes a couple of mins) so told me to call back if it still didn't work and hung up ! :erm::dozey: thanks !

Anyway after another reboot of the STB and my router, it picked up a 10. and the reg page was working again. Registered, rebooted everything again and woosh. 2mb. :Yikes:

Still, minor downside is the STB in 4:3 letterbox does not properly letterbox all channels. For BBC I get 14:9 not 16:9. grrrr...

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

The speed upgrades have nothing to do with the audio/ visual side of the STB, unless it's a known problem that others are suffering you may want to ask NTL if they can send a software update to the box in case something didn't quite lock in on the last software updates.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

The first CS person I spoke to didn't tell me to do that, in fact she expected the STB to reboot itself and only told me to reboot the PC/router.

Out of interest why did I have to reprovision this time, when it went up from 1 to 1.5 all I can remember doing was re-booting the STB.

Thanks for the tip about checking the bill. ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Cool, forgot about the speed update. Gave them a buzz yesterday and few mins later I was crusin' at 3Mb, only rebooted STB and everything carried on as usual. :D

Re: New Speed Upgrades 8th March. (Part 4)
 

__________________

I phoned yesterday to find out how to pay for an upgrade, I didn't know about the free upgrades that were in line. The customer support lady informed me that the upgrade to 3mb was free and did the upgrade there and then for me.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Lost the will to liv.... Spent over 15mins of my life trying to get through to NTL and gave up... The News seems more interesting!
Can anyone confirm if they live in the Wirral (NW England), use a Samsung STB and successfully upgraded from a 750Kb service to a 2MB? Or am I wasting my time trying to get through to the CS?
Many thanks!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

15 minutes? Pah, back in the day you'd have to wait two hours :)

Try calling them mid-morning or mid afternoon, I usually get straight through then.
__________________

PS - if you're already on a samsung STB you should be able to switch over the phone, no need for anyone to come out.

Silly question I know.
 

Looking to do the whole online upgrade thing (750 to 2mg)

But obviously I need my user name and password, something which I don't remember from the top of my head, and can't find any record of.

Anyway I can get hold of it?

Sorry if this in in the worng forum....

Re: Silly question I know.
 

:welcome: to cable forum

Don't think there is any easy way to find this if you don't have it written down.

I'd give CS a call - if you are ready to do the upgrade they can sort you out. I've found their response times to be quite good recently so it's worth a try. They close at 8:00pm so get in quick :)

The online upgrade only works for those with a modem anyway. STB users have to phone CS.

Re: Silly question I know.
 

Oh I have the cable modem and all that stuff, just never used theiur mail service and as such had no need to know the passwords and usernames off the top of my head.

I mailed them earlier about it but I don't hold out much hope for a reply to that.

Re: Silly question I know.
 

You won't get that info by email, or at least you shouldn't. Contact CS as already stated, they will ask a security question and give you the information you need.

Re: Silly question I know.
 

Mailing takes time and you are not guarenteed to get a response.
Best thing is to give them a call.
Have a recent bill with you that states your NTL account number and they should be able to help you out, and also be able to do it for you over the phone.

0800 052 2000

Re: Silly question I know.
 

I may be wrong, but I would imagine they would never send both username & password in the same email - the usual procedure is you provide your ntl email address at

http://www.ntlworld.com/help/index_b...d_password.php

and they will email your password.

- yup, the flaw is if you don't have an ntl mail account set up, you can't provide the email address, because the default format is

username at ntlworld.com

It was a while ago, but I'm sure I chose my username during registration & was then assigned the password by the registration server - are you sure you don't have it written down?

:)

Re: Silly question I know.
 

If you are ringing CS then you may as well just ask them to upgrade you anyway. :)

Internet speed upgrade question please
 

Hi chaps.
I have been a cable internet user with NTL for some time now, I think I started off with a 512 connection then it went up to 600, now I'm not sure what it is, can someone give me an idea what other speeds are available for me to upgrade to and their costs please?

cheers


PS. hope this is in the correct are.

Re: Internet speed upgrade question please
 

Re: Internet speed upgrade question please
 

Thanks for the info mate.
I do have a Pace cable box so I assume I will need to upgrade it, is there an easy way to get hold of them to do so and will I be jumping the gun by contacting them first?

cheers

Re: Internet speed upgrade question please
 

Uless you are going up to the 3Mb service you don't need to upgrade your STB. If you are staying on the 1Mb service you can just call CS and ask them if they can upgrade you to the new speed while you wait. Once it's done you will need to reboot your PC and STB and then re-provision to complete the upgrade.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks Paul, I might just ring and upgrade to 1MB but there agaian the 2MB connection would be nice.
Is the new STB any different to use for tv etc?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Different remote (the old one won't work) and a bit more responsive.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Abingdon Oxon any idea when we will be switched to 3 MB. Can not find any information on ntlworld.

Many thanks

Mike

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

My dad had the visit for an upgrade to 2Mb but when the engineer turned up he had run out of Samsung boxes. He then installed a SACM (complete with splitter cable) leaving the old Pace box behind, gave my dad the install cd and told him its easy from here on.
The registration process failed and so did the customer support. He was passed from pillar to post and got nowhere fast.
He was given a new PIN number but that didnt work either.
His pace broadband still works fine. I wish I had been there as i would have insisted on the Samsung box.
Any ideas on where to go from here?
Has anyone else been denied the Samsung box in favour of the SACM?

Eunos.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I phoned up C.S. a few minutes ago to get my upgrade and they said that they will be sending an hit to my box. Not being the most technically minded person on the planet, I hav not a clue wat this means. Hopefully some1 could explain and tell me how 2 find out if this happens. It's on a samsung box btw.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

they will basically refresh your box to give it the higher speed , you may need to reboot it though :erm: :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hey chrislee_88,

Sending a "hit" to your box is a process where the box is informed that a new service is available: in this case that you should be on a higher broadband tier.

You can check whether this has gone through by pressing "Page Up, Page Down, then the Blue button on your remote). Keep pressing enter on your remote until you see QOS. This should say something beginning with stb if you've been updated.

Phil.

Farnborough, Hampshire - had the upgrade yet?
 

I seem to still be on the 750k connection.

Has anyone local been automatically upgraded yet?

Re: Farnborough, Hampshire - had the upgrade yet?
 

you could just ring up ntl - i was on 750 and thats what i did. It was up in about 15mins then.

Re: Farnborough, Hampshire - had the upgrade yet?
 

I upgraded via the website on the first day. Took five mins to get the 2Mb upgrade.

Whaere's the SACM upgrade page gone?
 

It was working this morning and I intended to upgrade when I got home this evening :(

Re: Whaere's the SACM upgrade page gone?
 

It seems to be there to me.

http://www.ntlworld.com/data-feeds/e...tierMigration/

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Why is it that after all these years STB users still have to battle with CS when SACMs are upgradeable on-line? :erm:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

esp as i booked for an engineer to come today and replace my pace with a samsung and he didn't turn up :mad: :mad:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

i phined up for my 3meg today, the guy on the toher end was nice enough and said it would take upto 48 hours for the Upgrade to go through.

is that normal? will i have to reboot the STB? (samsung).

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Priboblay coz those at toher end of the phine sumtimes git confuzzed

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

well 3 days later, no upgrade..

should know better than to trust a welsh guy i guess.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Maybe because STB's cannot be swapped by remote control ... ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I think you have had one too many to drink there mate :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

already on samsung STB and i made that Clear to the tech on the phone.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You are welcome to think, but its probably best not to post afterwards.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I've tried it both ways - I am not sure which works best ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Their upgrade page appears to be down ..

Should I phone for an upgrade?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Their upgrade page is down because the database with the cable modem accounts is down at the moment... I am not sure when this will be resolved, but check the server status page (link at the bottom of the page) for details of when this problem is resolved. Retry the upgrade page then, and if it doesn't work then you can try calling customer service :)

MB

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Ok, thanks for the advice. But this is the thing I am not sure of - Will they definately be able to upgrade me or would I have to wait etc.. ?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

They will definately be able to upgrade you - whether you have to wait or not depends on if they can do it straight away.

If they can do it immediately, then you won't have to wait.

If, on the other hand they cannot do it straight away, I imagine there will be a wait involved.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:rofl:

But what if they can do it immediately, but they make him wait? Can he sue??

:D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

What ever you are taking I want some.. ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

How will he know? If he can prove he has waited as a result of having been made to wait, then doubtless he can apply to wait for a place in the queue for legal advice to state whether it is worth waiting for further advice on whether or not to engage a legal team with a view to petitioning the Crown prosecution Service to wait for permission to apply to sue.
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I am taking the common sense approach - how much would you like?