Re: New Speed Upgrades 8th March. (Part 3)
 

Upgraded through the website,750k now on 2MB@230+kbs:nworthy: :nworthy: :nworthy: nice one NTL.

Re: New Speed Upgrades 8th March. (Part 3)
 

Still on 750K any Bromley STBs been upgraded yet

Re: New Speed Upgrades 8th March. (Part 3)
 

Got my STB upgraded to 2Mb after a painless call to CS (option 5).
Re-registration of PC required.

Re: New Speed Upgrades 8th March. (Part 3)
 

Quick call to CS, and i am now zipping along at 3mbps YAY

Hurrah to helpful CS....

Re: New Speed Upgrades 8th March. (Part 3)
 

I do think ntl should bottle some of this thread and keep it on a shelf in the office for use in the future.

Re: New Speed Upgrades 8th March. (Part 3)
 

Spoke to CS, and my 300kb is now upgraded to 1MB!

Re: New Speed Upgrades 8th March. (Part 3)
 

ok - but still upload is 128??? i thought it was doubling?

Re: New Speed Upgrades 8th March. (Part 3)
 

Bromley has not been upgraded yet when I checked this morning.

Re: New Speed Upgrades 8th March. (Part 3)
 

Seem to have the upgrade in several areas of Oxfordshire, upgrade took less than a minute on the web.

Re: New Speed Upgrades 8th March. (Part 3)
 

200k
mine is 187k from 121k.

Re: New Speed Upgrades 8th March. (Part 3)
 

Your right no upgrade here always last us ex cwc

Re: New Speed Upgrades 8th March. (Part 3)
 

Sorry, but that's just not true.

If you check the results of the poll, & the posts in this thread you will see that plent of Bromley peeps were upgraded yesterday.
__________________

I presume you are referring to Bromley in Kent, rather than the areas in the UK that are served from the Bromley headend?

Re: New Speed Upgrades 8th March. (Part 3)
 

N.E Lincs Doesn't Seem To Have Been Done Yet (Any one Know When)

Re: New Speed Upgrades 8th March. (Part 3)
 

If you read the rest of the thread, you will see that a simple call to Customer Services, choosing option 5 usually does the trick. If you have a Standalone Cable Modem then you can even do it online.

Re: New Speed Upgrades 8th March. (Part 3)
 

P'raps someone could take some of the important information from this thread and create another news item on how to obtain your speed upgrade.

Re: New Speed Upgrades 8th March. (Part 3)
 

ringing cs need my speed :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Upgraded here in Watford (750k to 2M). Two interesting points:

1. When I was on 750k, the CM diagnostics showed a downstream speed of 750000 bps. After upgrading I was expecting to see 2000000, but was pleasantly surprised to see that it's 2048000.

2. This round of speed upgrades seems have been organised much more smoothly than the previous round last year (when my 600k went up to 750k). The web-based upgrade did exactly what it said on the tin - something we're not used to getting from NTL. Well done!

Re: New Speed Upgrades 8th March. (Part 3)
 

I upgraded my line yesterday via the weblink. I've found out this morning that the connections now down. I've got the missus to reboot the modem a couple of times in the past couple of hours, but nothing!!! Is anyone else in the Loughboruogh area and working OK? Or can anyone from CS tell me if there is a problem as there is nothing on the NTLWorld site to say that there is...

Re: New Speed Upgrades 8th March. (Part 3)
 

hi and :welcome: to the site , maybe if you started a thread about it in the right place then it would be better than in here , hope you enjoy your stay here btw :)

Re: New Speed Upgrades 8th March. (Part 3)
 

rung C/S sed cant do nothing there sit bk and wait they will send me a letter? when its upgrading dont need to do anything to modem its automatic


ALso:shocked: they puting an online checker on www.ntlworld.com to see when ur upgrade will be ready so she sed :)

Re: New Speed Upgrades 8th March. (Part 3)
 

http://www.ntlworld.com/data-feeds/e...tierMigration/ <---chris1234, there already is a section for the 2/3Meg, I dont think its a case of being "ready" more like just clicking upgrade and waiting :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Please stop posting in "text speak". :)

Or shd tht b "txt spk"!? :angel:

Re: New Speed Upgrades 8th March. (Part 3)
 

Nce 1 m8 ;):)

Re: New Speed Upgrades 8th March. (Part 3)
 

thanks but that dont work
__________________

https://autoreg.autoregister.net/p1r...pics/ntlUI.gif login to ntl: Broadband Internet - Connection Speed Upgrade



Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

Re: New Speed Upgrades 8th March. (Part 3)
 

on to tech supp now cos auto reg site gave error message. guy's telling me 750k upgrade is to 1.5mb not 2mb. is that right?

mind you they can't find my cable modem....!

Re: New Speed Upgrades 8th March. (Part 3)
 

no the 750k is going to 2meg :)

get them to search for it via mac address ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Very nice man on tech support but there's clearly some anatomical identification problem going on at NTL (I'm think @rses/elbows) as CS said they couldn't do the upgrade and TS say they have to do the upgrade! Don't blame the people on the phones but internal comms seem to be a bit haphazard.

So..... back to CS!

Re: New Speed Upgrades 8th March. (Part 3)
 

http://img.photobucket.com/albums/v646/pop80_uk/ntl.jpg

This might help with the Cap questions. Its from the NTL website.
based on this I need to upgrade, but I will see how I get on for a bit.

Re: New Speed Upgrades 8th March. (Part 3)
 

Nope, they are doing away with the 1.5meg service. A week ago, that would have been true, but doesn't apply more, so I think he should pay more attention to his company memos ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

did they find your cable modem on the system in the end?

Re: New Speed Upgrades 8th March. (Part 3)
 

North East Lincs - I live there (scunny) and if you go through upgrade online as I did or call per other theads it will happen there and then. At some point it will be forced through anyhow but of you cannot wait - you know what to do !!

Re: New Speed Upgrades 8th March. (Part 3)
 

CS have hopefully sorted me now so yes - need to do a reboot now. Fingers crossed!

Punky, to be fair to the fella on TS there does seem to be a lot of confusion internally. Still, all's well that ends well (I'm in an optimistic mood this morning :) )

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm ex C&W and upgraded yesterday!

Re: New Speed Upgrades 8th March. (Part 3)
 

Does any1 know or have been upgraded in the manchester area and do u think it will come through this week or month :)

Cheers ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

yeah I am talking Bromley, Kent area. Sorry for any confusion.

Re: New Speed Upgrades 8th March. (Part 3)
 

:dozey: :dozey: ? was that answer refered 2 me =/?
__________________

i am bothered about not getting the speedupdate yet but i also aint :p: 1.5meg is fast as hell anyways and i dont need to downlaod any files above 500mb yet anyways maybe when the update finaly pulls through il download a few game demo's :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Some of that "confusion" may be caused because NTL may be trying to upgrade customers by area or modem type or a combination of the two. If that is the case then the NTL staff may have been instructed to only upgrade customers if they are in the areas that should have been upgraded. Of course, some of us may have found ways to sidetrack the system. :D

Some are quick to call the NTL staff if they don't give what is being asked but we don't know what instructions those staff have been given.

If nothing else, this thread has provided many examples of customers getting through to NTL on the telephone with no wait involved. That means that either NTL have vastly improved their customer service operation or the often reported very long queues were a bit of a myth.

All I can say is "Well done NTL, you gave us what you promised and on time". NTL is delivering a service that most ADSL companies cannot match.

Wonder how many NTL customers have jumped ship as a result of getting these unbelievably low speeds with an hint of a cap? :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Only if your forum name is Tigasefi. ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Well it took me 3 tries via CS and finally it went through. Modem rebooted automatically 10 minutes after the call. Wasn't going to try again but had some free time this morning and thought what the heck. Wasn't really that bothered apart from a mate of mine poking me about paying more for a slower speed. Barsteward.

Re: New Speed Upgrades 8th March. (Part 3)
 

o do'h! :erm: sorry buddy
__________________

i have my last question b4 i leave.. to powercycle my modem how many minutes do u do it for i have just unplug then bk in as they told me to do at C/S :( no go

i also have two ip addresses in my modem cud that be a cause of no update?

Re: New Speed Upgrades 8th March. (Part 3)
 

hehe, someone said whether I was referring to Bromley in the Kent area about 2/3 pages back and I said yes. :) ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

well I am a happy chappy now, that I have got my new speed.

I have to thank scrotnig for helping me, wonderful person :tu: :angel: :beer::nworthy: :clap:

ik

Re: New Speed Upgrades 8th March. (Part 3)
 

my mate did his yesterday - he's in Altrincham - he did his using the manual tier upgrade option.

Re: New Speed Upgrades 8th March. (Part 3)
 

that option is not available for me but maybe soon when my area is up for the upgrade BOLTON

Re: New Speed Upgrades 8th March. (Part 3)
 

Rebooted.... and not noticing any appreciable difference!
__________________


I'm in Bury - upgrade is allegedly available (see above). I'm still hopeful it'll get sorted today though not quite sure why I'm being optimistic ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

andyl...

do you have a silver cable modem??

if so go to

http://192.168.100.1/P_operation.htm
username root
password root

what is the max upstream
and max downstream?

Re: New Speed Upgrades 8th March. (Part 3)
 

WOW - That was easy.....

Got home last night...
Choose "upgrade your speed" from the webpage.
Went through a couple of windows.
Was told I now had 2Mb broadband.
Went to dslreports......which confirmed a download rate of over 1800kbps.

No waiting, no reboots....

Not often I say this...."Well done NTL"

Re: New Speed Upgrades 8th March. (Part 3)
 

Cheers for that Nostra, Downstream 204800bps, up 200000bps. Browsing doesn't seem any faster though.

Re: New Speed Upgrades 8th March. (Part 3)
 

that is useful, I have a Cable modem : Ambit Cable Modem hmmm....cheers.

Re: New Speed Upgrades 8th March. (Part 3)
 

browsing speed also depends on speed of the server/site you're linking to.

Re: New Speed Upgrades 8th March. (Part 3)
 

no problem, i didnt find web browsing much faster to be honest because it is pretty much instantaneous on the 750k and it is on the 2 meg

the big difference will be on downloading a file ;)

or doing a speed test...
http://homepage.ntlworld.com/robin.d...speedtest.html

Re: New Speed Upgrades 8th March. (Part 3)
 

Wow !!!
Well I've just phoned up NTL and got through straight away. No holding messages, just got through straight after pressing the menu options.
I've been told I've been upgraded and it will now take upto 24 hours to go through but could be sooner.
I cant wait !!!
She also mentioned that I dont need to reboot the cable modem so can just leave it on.

Asking about the 3gb cap and what happens if we go over, she said that you would be warned if you go over the top and it wouldnt allow you and would block you once you reach it. Hmmm, find that hard to believe.
Anyway, all in all, its looking good.

Re: New Speed Upgrades 8th March. (Part 3)
 

If you were told it will take upto 24 hours then I would start to worry as it should be near instantaneous.

Re: New Speed Upgrades 8th March. (Part 3)
 

Cheers. I'll have a play downloading later. Speed test averages about 900. Is that good?!!

Re: New Speed Upgrades 8th March. (Part 3)
 

Just gone on and selected 3M upgrade - done in less that 1 minute - and I didn't even lose my VPN connection when the CM rebooted - brilliant :D
Also did a speed check to verify, and it looks pretty good ...

Re: New Speed Upgrades 8th March. (Part 3)
 

Well just tried myself. CS person was adamant that it cant be done now and i will recieve a letter. LOL.

Re: New Speed Upgrades 8th March. (Part 3)
 

Il give till the afternoon and see whats happening.

Re: New Speed Upgrades 8th March. (Part 3)
 

it is my belief that you would need to reboot the modem to get the new config files immediately, otherwise you could be on the same tier for hours waiting for the modem to receive the new config file

Re: New Speed Upgrades 8th March. (Part 3)
 

So how am I meant to know that ?
If I turn off now and reboot it could be in the middle of downloading the new config file.
The lady said that there was no need to reboot the cable modem.

Re: New Speed Upgrades 8th March. (Part 3)
 

get back onto them and request a name and extension number and if they still don't help then get on to TS. that was the advice TS gave me anyway ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

said exactly the same to me... its a joke . :rolleyes:

Re: New Speed Upgrades 8th March. (Part 3)
 

your modem requests the latest config file when you restart a modem (turning it off and back on)

Re: New Speed Upgrades 8th March. (Part 3)
 

flash the cable :D install new drivers thats an idea il try :confused:


and so it begins .....

Re: New Speed Upgrades 8th March. (Part 3)
 

huh? lol

Re: New Speed Upgrades 8th March. (Part 3)
 

i use a sacm 120 box ambit... uninstal lthe drivers and use the 200 drivers because i have the instalation disk :)

the drivers are compatible :p:

Re: New Speed Upgrades 8th March. (Part 3)
 

my modem rebooted when the new files were sent to it its a motorola surfboard but im imagining it will be the same for all

Re: New Speed Upgrades 8th March. (Part 3)
 

must be too early in the morning.. not sure what this has to do with speed upgrades :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Don't know if this has already been posted but...
From http://www.ntlworld.com/service_update.html

Re: New Speed Upgrades 8th March. (Part 3)
 

Got mine upgraded to 2mb in the Brighton area , took just few minutes on website. Rebooted modem.

Re: New Speed Upgrades 8th March. (Part 3)
 

im not gona explain coz i dont know what am talking about right?:erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Wed, 9 Mar 2005 12:32:49 UTC
1st 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec
2nd 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec
3rd 128K took 600 ms = 218453 Bytes/sec = approx 1818 kbits/sec
4th 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec

Yet some downloads i get 90-120kps. Any help?

Re: New Speed Upgrades 8th March. (Part 3)
 

Because 1024k = 1Mb so x2 = 2048k ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Why precisely would anyone want to do that? The only drivers on the disk are the USB drivers so the best advice would really be to get rid of USB and use an ethernet connection.

Re: New Speed Upgrades 8th March. (Part 3)
 

This thread is massive - so excuse me if I am asking a question that is already been answered (but I have looked 1st!).

I'm on 750K, and I guess will soon be on 2MB

Question - Do I just sit back and wait for the upgrade to occur automatically (as per the NTL web site), OR do I need to ring up, or visit some web-page to make it happen?

Re: New Speed Upgrades 8th March. (Part 3)
 

i use the ethernet for my xbox live :o

Re: New Speed Upgrades 8th March. (Part 3)
 

the official line from ntl is that ntl customers will automatically get speed increases in the coming weeks and you need to do nothing about these upgrades however...

you can do it online by visiting the tier migration page....
http://www.ntlworld.com/data-feeds/e...tierMigration/

or contact customer services and see who answers the phone

officially the csr's are advised that these speed upgrades are for new customers and that existing customers will automatically get the speed upgrades... however as you have noticed a lot of csr's seem to be upgrading customers anyway (which really is a bad customer experience as you have noticed with some being upgraded and some being told to wait :( )

Re: New Speed Upgrades 8th March. (Part 3)
 

ive rung C/S 3 times and got 3 different answers :erm:


1. I have put it through it will be done in a couple of hours. = lie coz its instant

2. U need to ring t/s so rung em please ring C/s

3. you will recieve a letter about the update

im so confused and it dont take much to get me confused :dunce:


O BTW the famous 1 its automatic whilst others a manually doing it online

Re: New Speed Upgrades 8th March. (Part 3)
 

Just got the 3Mbit upgrade there. Had to phone CS for it because my connection is "not appropriate for an online upgrade" apparently.

Re: New Speed Upgrades 8th March. (Part 3)
 

:dozey:
ahhh mine says that what do i do?

Re: New Speed Upgrades 8th March. (Part 3)
 

wait for the automatic upgrade

or go back until someone is prepared to migrate you :(

Re: New Speed Upgrades 8th March. (Part 3)
 

good plan il wait everytime i ring i get some asian person who doesnt have a clue or asian people

il give it till saturday :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Just tested and..... whoooosh!! Cheers. Happy bunny :)

Re: New Speed Upgrades 8th March. (Part 3)
 

1mb has been stuck on now they updating reguraly now eh


http://www.ntlworld.com/data-feeds/e...cablemodem.php

:p:

Re: New Speed Upgrades 8th March. (Part 3)
 

Bet you don't. :D

Are there that many Asian people working in customer services in the UK that you always get one? :erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Allright us forgotten manc ex cwc

Re: New Speed Upgrades 8th March. (Part 3)
 

They ought to alter the broadband+ section on that page as it would suggest anyone upgrading can't get it. :D :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Its all right us manc stb people are always left behind

Re: New Speed Upgrades 8th March. (Part 3)
 

yes i got asian person 3 times in a row!
also found hard to understand what he was waffling on a bout 2 :(
or should i say they????

Re: New Speed Upgrades 8th March. (Part 3)
 

I rang cs and got told I have to wait and it will be automatic, he said next few days.

Good side was I got through almost straight away, bad side was they wouldn't upgrade me, bit of a 2 class CS it seems, some will do it some won't - not impressed :(

Re: New Speed Upgrades 8th March. (Part 3)
 

the problem is that those that are saying no are following the procedure that has been told to them as these upgrades are supposed to be automatic and is not the csr's fault

but i agree all in all a bad customer service experience :( as some are then allowing you to do this bit of a CSR lottery :(

Re: New Speed Upgrades 8th March. (Part 3)
 

:mad: :mad: :mad:

Still not been upgraded over here in Leicester.
I phoned them 2 hours ago now !!!

Re: New Speed Upgrades 8th March. (Part 3)
 

Right......just rang CS again (3rd time in 2 days :D ), got through immediately :tu:
I begged a bit :p: ..and the nice chappy disappeared for a while and when he came back he said that I should give it half an hour and then reboot my stb.............we will see.......... :scratch:

Re: New Speed Upgrades 8th March. (Part 3)
 

I think wait a see we might be on 750K in the northwest and down south i 2 and 3 meg numbers another ex cwc divide.

Re: New Speed Upgrades 8th March. (Part 3)
 

Thread is getting a bit big again ..... Part four will appear shortly

New thread:-

http://www.cableforum.co.uk/board/sh...ad.php?t=25265