Re: General TiVo Discussion Part 2
 

Just had my install date revised - now Thursday 21st of April.

I've got the following week off, so lots of time to play with the shiny new toy.....:D

Re: General TiVo Discussion Part 2
 

Thanks. Will do! :)

Re: General TiVo Discussion Part 2
 

Phoned Virgin again. Still the same story. Said they cant add two promo codes onto account so i will still lose my loyalty discount.

Re: General TiVo Discussion Part 2
 

!2.00 now and still no call from the installer. Now I am getting worried!:confused:

Re: General TiVo Discussion Part 2
 

I think some of the confusion over upgrade billing is between bundle discounts (for instance, I have XL Triple Saving on my bill) and loyalty discounts (I know I was confused until I checked my bill). It appears that we keep bundle discounts, but some people are losing loyalty discounts.

Any VM staff, please feel free to correct my misconception if necessary.

Re: General TiVo Discussion Part 2
 

Just wondering for when I do my order, if you fill in the online form, do they just contact you via e-mail or do they phone you to confirm the order?

Re: General TiVo Discussion Part 2
 

Couldn't wait any longer so I called up. It appears that my install time was changed to afternoon.:grind:

Re: General TiVo Discussion Part 2
 

I've just had a confusing email from VM about Tivo.

I ordered online and requested Tues 26th April 8:00 - 13:00 and 13:00 - 18:00.

The email I received says congratulations, the charge will appear on your next bill. We are sending one of our technicians round on 19/04/2011 6PM to install.

Does this sound right, or is this a mistake in the email (I am at work at the moment so can't check this; I will tonight if I don't get a response here). That date and time would be ideal if it's true.

Re: General TiVo Discussion Part 2
 

was it because the tech was behind this morning or was it just changed?

---------- Post added at 12:40 ---------- Previous post was at 12:39 ----------

If you can, call 0845 454 1111 from work and speak to customer care, they can confirm the date and time now, as it will be on your account.

---------- Post added at 12:40 ---------- Previous post was at 12:40 ----------

I've PM'd you Phil. :tu:

Re: General TiVo Discussion Part 2
 

Thanks. :tu:

Re: General TiVo Discussion Part 2
 

Have now placed a thread on the Virgin Community Forum and a Virgin Media staff member suggest i should!! Its driving me bonkers!

Re: General TiVo Discussion Part 2
 

Just got a call, 20 minutes and counting!! :)

Re: General TiVo Discussion Part 2
 

I've had no offer email yet and I pre-reg'd ages ago.

I've been a bit of a lurker on these forums (as I'm the quiet type) but now getting a bit concerned about not getting the opportunity to get TIVO installed free.

Re: General TiVo Discussion Part 2
 

:hyper: :hyper: :hyper: :hyper:

---------- Post added at 12:52 ---------- Previous post was at 12:51 ----------

PM sent ;)

Re: General TiVo Discussion Part 2
 

Tick Tock, Tick Tock:D:D:D:D