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-   -   SD : TV price rises (https://www.cableforum.uk/board/showthread.php?t=33685160)

nicko 30-11-2012 20:15
Re: TV price rises
 
Quote:
Originally Posted by nashmills (Post 35504701)
Nowhere in the letter does it mention how long they've tied me in for but it does say if I've used any of the services since they were activated my right to cancel is gone. I think that is shameful business practice. Surely the letter should have detailed exactly what both parties are agreeing to and require me to sign and return as acceptance.

At the top of the letter it has 3 symbols one for broadband, phone & TV in boxes which indicate contract changes.

paultrademark 30-11-2012 21:04
Re: TV price rises
 
Quote:
Originally Posted by alwaysabear (Post 35504570)
I have just contacted retentions and got a really good deal IMO. Paying line rental up front and keeping the same package my bill has dropped from £100.25 a month to £80.25 rising to £82.25 in February for a new 12 month contract.
Nice to see VM are prepared to look after long standing customers.;D
Yeah I negotiated a new deal with them the other week when I called, basically from then I am going to be paying less than I am now currently paying, and come Feb 1st I will be paying about £1 less than I am now.
Still going to do the Line Rental Saver at the end of January so least getting 12 months a fair bit cheaper than their new £14.99 charge.

Pubmaster 30-11-2012 21:46
Re: TV price rises
 
Quote:
Originally Posted by alwaysabear (Post 35504685)
I suppose it depends, I always ask questions to make sure I know exactly what I am getting and what is involved, so maybe that is why I was told .
As you say it should be mandatory that the customer is made fully aware of the implications of their new deal.
Well i was told when i phoned up yesterday, that when i altered my package in June, i had started a new contract, even though when i altered it i asked them if it would mean i would be tied into a NEW contract {i was out of contract at the time} i was assured that i WOULD NOT be entering a new contract.

Am waiting for them to phone me back telling me i AM NOT in a new contract, otherwise i will be using the price rise to cancel EVERYTHING

I have even asked them to check the phone conversation i had in June.

Customers {imho} SHOULD be asked to SIGN a new contract, not just get palmed off with one.

Rant over.

paultrademark 30-11-2012 22:01
Re: TV price rises
 
When I called them last week to re-negotiate our contract, to get further discount to cover the price increase, it was made clear on the call we would be re-contracting for a further 12 months from that day.. we had 5 months left of our last one.
We received a new contract in the post, but was only one copy and it just said to sign it and retain it.

nn012 01-12-2012 00:47
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35504424)
Yes, I believe that they've adjusted the new bundle price of TV XL and phone.

It was £31.50 for TV XL with TiVo on top of a phone line on the site yesterday, it's now £29.50

Although that's only a 91p decrease on the total bundle cost, once you factor in the line rental increase
Thanks. Still none the wiser about my bundle's price increase. I tried CS and they seem to be clueless as well. They claim TV XL has gone up by £1.50 to £28 and insisted the £24.50 on the website was wrong and couldn't tell me if the old £3 TiVo fee has been increased.

paultrademark 01-12-2012 01:02
Re: TV price rises
 
Quote:
Originally Posted by nn012 (Post 35504801)
couldn't tell me if the old £3 TiVo fee has been increased.
It has, by £1 per TiVo

trueblood 01-12-2012 01:57
Re: TV price rises
 
Now virgin has published prices i'm confused to. Upgraded to 60m from 10m, 1st of Nov
£4 more a month, so i have premier collection but with V+ and Talk 08 that was a tickle, so its free! My price rise is £4.74, but looking at website it should only be £4.09 ? What's the extra 65p for.

nashmills 01-12-2012 13:11
Re: TV price rises
 
Quote:
Originally Posted by nicko (Post 35504711)
At the top of the letter it has 3 symbols one for broadband, phone & TV in boxes which indicate contract changes.
Silly me. I hadn't looked at the back of the letter! This gives some more details of the 12 month contract.

According to the letter I have been put on the Classic Collection at £21.50 per month excluding line rental with a £4 loyalty discount bringing it down to £17.50. It doesn't say how long the discount will last.

I phoned customer services this morning to query this and was told it would last for 2 years. I also queried the £21.50 for the Classic Collection as it's priced at £18 on the website. The agent agreed it was wrong and has adjusted my package to £18 less discount - £14 per month!

I don't believe it but live in hope.

jobbie8 01-12-2012 16:15
Re: TV price rises
 
I have.......................3 Tivos, XL TV, 30mb BB and phone line my increase is £2.59
My son has.................. a V+, XL TV, 30mb BB and phone line, his increase is £3.74
My sister has a Tivo and V box, XL TV 10mb BB and phone line, her increase is £4.74

Its all very confusing for everyone.

BenMcr 01-12-2012 18:46
Re: TV price rises
 
Quote:
Originally Posted by nn012 (Post 35504801)
They claim TV XL has gone up by £1.50 to £28
Yes - that is probably what it shows on the agents screen as that is the 'system price' i.e. the one they don't actually charge to customers and the reason the bill format was changed

nn012 02-12-2012 20:25
Re: TV price rises
 
Thanks again Ben. I'm still confused. Shouldn't I be benefitting from this TV XL price reduction of £2 on top of the other published price increases which affect me as I have phone and broadband too? Or is it just that they've reduced the discounts apllied to my particular bundle to come to the increase of £5.34 come February?

BenMcr 03-12-2012 16:39
Re: TV price rises
 
The £2 reduction applies to the bundles taken out from 30th November, not to any existing bundle

Itshim 03-12-2012 16:47
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35506137)
The £2 reduction applies to the bundles taken out from 30th November, not to any existing bundle
Not having ago at you Ben

BUT
Is it any wonder people get confused. when this is happening :erm:

passingbat 03-12-2012 19:44
Re: TV price rises
 
Quote:
Originally Posted by jobbie8 (Post 35505007)
I have.......................3 Tivos, XL TV, 30mb BB and phone line my increase is £2.59
My son has.................. a V+, XL TV, 30mb BB and phone line, his increase is £3.74
My sister has a Tivo and V box, XL TV 10mb BB and phone line, her increase is £4.74

Its all very confusing for everyone.

Can anyone from VM explain the above different price rises? At first glance they appear to have no rhyme or reason. When I get my price rise, how will i know how it was worked out?

denphone 03-12-2012 19:59
Re: TV price rises
 
Quote:
Originally Posted by passingbat (Post 35506229)
Can anyone from VM explain the above different price rises? At first glance they appear to have no rhyme or reason. When I get my price rise, how will i know how it was worked out?
They can't explain it because even Einstein would have trouble working VM prices out.:confused:


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