Re: Want ADSL?-Read on....
 

just phoned NTL to cancel all the services (over £80 a month) and they didn't even ask why, let alone try to pursued us to stay. To me it just proves what a poor company they are. when they don't care why their customers are leaving how will they ever improve what they provide.

Re: Want ADSL?-Read on....
 

That pretty much sums them up. If they really about where they were going wrong, the management would take active steps to find out why people are leaving-[Edit]but that would highlight all the crap management that they have, & show them up for the ar$e covering lamers they really are.

As it is, it's obvious they don't really give a to$$.


Merry Xmas ntl, another one bites the dust. :2up:

Re: Want ADSL?-Read on....
 

Hi Neil

I have just got of the phone to Pipex.

You were spot on. I actualy spoke to someone who was polite and actualy knew what he was talking about.

I am going to go for the business 1000 service with a fixed IP

Just have to wait one more month for my broadband to expire then its bye bye NTL

:wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey: :wavey:

Re: Want ADSL?-Read on....
 

Stuare-I never had any doubts that you would receive the sort of service you have described from Pipex.

You won't regret it. :tu:

Re: Want ADSL?-Read on....
 

Had tv,phone & broadband - eventually dropping one service at a time as I was fed up with the way certain problems I had were getting resolved i.e Customer service practically claiming I was making up the problems and doing nothing about them until I got help from both of the nthellworld site personnel. End of day:

Walked into dixons, got the freeserve connection box - 5 days later dsl was up and running - simple.

DSL actually seems more responsive when browsing - no time outs or intermittent delays retrieving web pages.

I exercised my consumer choices and walked.

Re: Want ADSL?-Read on....
 

glad it worked out for you dropoffpoint :) the browser issues with ntl are their dns servers which they refuse to fix, It wouldnt surprise me that ntl rely on lack of adsl availability in certian areas and lack of knowledge from customers to provide them custom.

Re: Want ADSL?-Read on....
 

Give it a few days and you'll get a letter offering you free TV if you go back and take Talk24, and a few more days and you'll get a letter addressed to the occupier asking them to join Ntl because the previous occupier had it and cancelled recently.

What a joke Ntl are, they couldn't even get that right!

Re: Want ADSL?-Read on....
 

I'm considering cancelling my broadband service as I now have a BT line installed.

What will happen to my ntlworld.com e-mail address? Would I still get access to it if I connect through webmail?

Thanks

Re: Want ADSL?-Read on....
 

Good move-go for it. :tu:

It will just cease to exist unless you convert to a 'Pay as you go' account, & keep it active that way.

HTH.

Re: Want ADSL?-Read on....
 

HOLD ON A SEC!

I wouldnt recommend cancelling your NTL account until you have placed your ADSL order and had it confirmed by a proper line test that the line is acceptable.

The broadband availability checker on the BT wont do an actual line test - so if your BT line isnt good enough to handle the ADSL signal you might get your ADSL order rejected. :shocking:

Re: Want ADSL?-Read on....
 

Good Piont etccarmageddon

Dont cancel your account until a line check has been done. !

Mind you if he rings NTL today I doubt they will cancel it until march :naughty:

I bet the billing system will carry on working corectly though :)

Re: Want ADSL?-Read on....
 

Thanks

No I won't cancel NTL until I have a new service running.

I'm confident I can get a service though as my BT engineer friend installed the line for me, did all the checks and a few other 'tweaks' so I get the best possible service.

If it takes three months to cancel NTL as suggested then I'll downgrade the service until it ends.

Re: Want ADSL?-Read on....
 

when you give NTL notice that you want to terminate your accounts if after the adsl survey (your not happy with the adsl speed offered) you can cancel the terminition and stay with NTL

Re: Want ADSL?-Read on....
 

NTL are not the best-value BB supplier.

Case example.
I have a ntl telephone line, analogue TV, internet, and BT unconnected line (from when I switched to ntl).

So, reconnecting to BT for free, and taking Plus.net £18.99, plus the modem costing £42, I get 500k download, 250k upload.

Staying with ntl, and taking ntl's 150k (172k actual) £17.99, I get 172k download. 64k upload.

So for £1 more (after initial £42 modem cost) from Plus.net, I get 2.9 times the download speed of ntl, 4 times the upload speed of ntl.

Plus.net is undoubtedly the better value-for-money in that price bracket, by about three times ntl.

Probably half of ntl are in a similar position to me. Roughly half have analogue, last I heard, and it's likely that most will have a BT line in place, ready for reconnection.

As customers become aware of the better ADSL value that can be had, you can see that ntl can potentially lose half of their customers.

Re: Want ADSL?-Read on....
 

I would also agree ntl are not the best value for money, I think the majority of people will want a phone line in their homes anyway, so the anology it doesn't need a phone line would only fit a minority of people, my phone bill on BT was cheaper, ADSL is better value than cable and lastly I would rather have sky digi over ntl analogue any day, the only thing keeping me an ntl customer is my landlord, I think ntl are only keeping a lot of customers becase their cabling is more attractive than a sattelite dish.