Re: VM Community Forum Move
 

Are you referring to Asda ? In which case you can just ring them.

Re: VM Community Forum Move
 

No, not specifically Asda, but any company which simply assumes that everyone has a social media account and can, or is willing to seek help using such a method.

So, you have to resort to phone support, fine, but many companies are running that down, dumping it onto offshore call centres where the people are not trained and can do nothing more than simply follow a set of cues on the machine in front of them.

It’s almost as if they don’t really want to provide support to their customers.

Re: VM Community Forum Move
 

I've perfected the ultimate 'stare' when I buy something and the person at the till asks me if I have an email address

Re: VM Community Forum Move
 

https://www.cableforum.uk/images/local/2026/06/5.gif

They probably think you’re having a stroke*

*and not in a ‘nice’ way;)

Re: VM Community Forum Move
 

Not bothered what they think, I just know they don't need my email address just because I've bought an electric kettle :D

edit: that's a fairly close likeness Hugh . . apart from the hair colour ;)

oh, and at my age any kind of stroke could finish me off :rofl: :naughty:

Re: VM Community Forum Move
 

Me I say none of you business :shocked:

Re: VM Community Forum Move
 

The problem there is that the poor person in front of you requesting your email address, has, no doubt been told/ordered to get the customer's address, OR ELSE.

Just make something up, bonus points for looking up the name of the CEO of the company, taking a guess as to what his or her email address is and supplying that.

Re: VM Community Forum Move
 

Or…
No, thank you…

Re: VM Community Forum Move
 

If asked I just say "Sorry, its private", no one has ever had an issue with this.

Re: VM Community Forum Move
 

I have a "spam" Gmail account for stuff like this so it's not a problem.

Re: VM Community Forum Move
 

So I'll change to none of your companies business.

---------- Post added at 12:10 ---------- Previous post was at 12:08 ----------

Why would I want to thank them for asking something that is not for them to know.

Re: VM Community Forum Move
 

You're not, you're thanking them for accepting your rejection of their suggestion to share the information, its just polite really, kinda going out of fashion these days admittedly

Re: VM Community Forum Move
 

Most house moves are quicker than VMs community forum move....

Re: VM Community Forum Move
 

Well we need to consider the following;

a) does VM even want a customer forum?
b) if so have they done any sort of due diligence as to a new provider?
c) have they created a plan for moving data from the old to the new platform?
d) if they have then why is it taking so long to execute on it?
e) the original plan was to merge the VM and O2 forums. This seems to have been abandoned, why? Was no planning done beforehand to check the feasibility of doing this?

I think it’s fairly obvious what the answers to these questions are.

Re: VM Community Forum Move
 

Without reading the whole thread again to see if someone has already said this, shouldn't Virgin/O2 have already been working on this before closing down the forums so they could have a "seamless" transfer if they were ever going to have the forums again. Having a seamless transfer might be a bit too much to expect from VM/O2.

Maybe this is the time to say goodbye to other forum members like japits, newappollo etc and not having different opinions. ��