Originally Posted by Mr K (Post 35651436)

Sounds like you're paying over the odds. You should be able to get a discount if you ring retentions although it'll mean signing up for another year. Its a pain to have to go through this rigmarole, there isn't any other company I have to do this with. I've been a customer since 1996 - dread to think what I'd be paying if I'd never challenged the price. There must be a large proportion that never do, or even realise they can haggle.

What annoys me most about this latest rise is the 6.7% figure - it's complete lies and only only relates to line line rental increase from £14.99 to £15.99. Most package rises are a lot larger, Remains to be seen if VM have got too greedy.

As for a router - I've never received one from VM , on account of being a long serving loyal customer. I've always bought my own - which is needed to supplement their cruddy equipment.

Originally Posted by HRDTRiumph (Post 35651853)

I called Virgin and spoke to a Scottish lady; she would not budge on offering me a better deal and seemed to agree that I go elsewhere. Pointed out that I must give 30 days notice and could not switch back for three months.... wanted 20 quid for installing a wireless router but a free upgrade to 30mb.....wow!!!

Originally Posted by Mr K (Post 35652014)

Ring back tomorrow and try and get some one who isn't Scottish (you'll never get anything out of them... ;) )

I'm assuming you did ring 'retentions' ie. the 'thinking of leaving option'. I love the sad recorded voice that comes on initially "so you're thinking of disconnecting your services" - she sounds devastated and as though you've just thrown her mother in the river.....

It sometimes pays to ring back another day if you don't get the deal you want . You could call their bluff and give your 30 days notice, they might change their tune. You can always cancel your cancellation a couple of days before - but I think you'll find they'll contact you before that.

Originally Posted by HRDTRiumph (Post 35652127)

Many thanks for trying to help...... I only ever get a young too happy patronising voice with dial 1 2 instructiions on 150. Do you have a number for retentions?

Originally Posted by jobbie8 (Post 35650506)

Not sure about VIP but for me:
XL TV up £2.50
BB L up £2
Line rental up £1

Originally Posted by steveh (Post 35653335)

Was a bit surprised the letter was addressed to "The Customer" - almost binned it thinking it was junk mail. It's also really unclear about the impact of promotional prices or discounts and if / how it affects new contracts.

Originally Posted by steveh (Post 35653598)

And also that when discussing the new contract two weeks ago that the agent would have explained that the price he quoted would be going up significantly in Feb.

Originally Posted by Pauls9 (Post 35653607)

9.2 % increase here.

Has anyone had less than 6.7%?

Originally Posted by Top banana (Post 35653628)

probably people not posting on here

Originally Posted by Pauls9 (Post 35653607)

9.2 % increase here.

Has anyone had less than 6.7%?