Re: The price of your Virgin Media service is going up
 

Why does nobody read the website VM suggest?

http://my.virginmedia.com/customer-n...-an-offer.html

Re: The price of your Virgin Media service is going up
 

My increase is £2.84. I have 60mb BB and Basic phone (with a tickle). If the above is correct the £2.84 increase would just be for BB, sound about right ?

Re: The price of your Virgin Media service is going up
 

They can (and will) put the monthly line rental up, but as you have paid it already (in one lump sum) then that's it.

Re: The price of your Virgin Media service is going up
 

No, why would you think that?

Re: The price of your Virgin Media service is going up
 

I only have two services, basic phone and BB. With line rental paid up until late next year that only leaves BB as a possible source for the increase - yes/no ?

Re: The price of your Virgin Media service is going up
 

Smart move, we are due to declare war on Germany by August of that year!

---------- Post added at 21:56 ---------- Previous post was at 21:48 ----------

I think what Ben is saying is that the £2.84 is for your bundle. Because you have payed your line rental upfront your increase will be £1.75, reverting to £2.84 when and if you return to paying monthly for line rental.

Re: The price of your Virgin Media service is going up
 

Makes sense now. The letter just mentions a bill increase, it could have added this won't affect any prepaid items.

Thanks for clearing that up Digi Tel.

Re: The price of your Virgin Media service is going up
 

It says this on the back on the letter:

Re: The price of your Virgin Media service is going up
 

Unbelievable.

Just had a call for me to stay.

I can not believe the lies this company will spill out.

Apparently the reason why my internet kept breaking down was because I was using it alot!!!

Obviously not due to the fact that the AMP in the cabinet was broken or alot of the cabinets in the area have doors wide open and nodes sat there with car damage etc...

Pretty much confirmed leaving is the best thing...

Re: The price of your Virgin Media service is going up
 

I'm pretty sure Sky has some stupid CS reps too. As do other companies probably. But I don't think that's a good enough reason to leave VM. I assume there are other reasons you're thinking of; and I'm sure I can think of one ;)

Re: The price of your Virgin Media service is going up
 

Re: The price of your Virgin Media service is going up
 

What with constant youtube buffering issues, hell, buffering issues on a number of video sites, I'm gonna use this price increase to cancel my vm service, it's just not worth the money.

Given that Fibre is due here in a month, I'd rather pay for that.

Re: The price of your Virgin Media service is going up
 

Cancellation submitted.

Wow, they do say some odd things to try and get you to stay

When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"

When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.

Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted

.....lol

Re: The price of your Virgin Media service is going up
 

still no letter here :(

Re: The price of your Virgin Media service is going up
 

Communications are going out until the 17th of December