Cable Forum - TiVo Got my Â£50 refund email today

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- - TiVo : Got my Â£50 refund email today - anyone else? (https://www.cableforum.uk/board/showthread.php?t=33679365)

Re: Got my Â£50 refund email today - anyone else?

Quote:

Originally Posted by passingbat (Post 35282868)

You shouldn't need to wait for your next bill. My credits appeared on 'My Virgin Media' under 'Charges since your last bill'. The first fifty was automatic. the second appeared later in the day that I phoned them.

I shall phone them again then. Nothing has appeared on charges since last bill. I actually don't mind it being spread across two months' bills. It means I get two at pretty much half price which is ok - providing I get it at all!

I shall phone again today and let you know what happens. 4th attempt this will be!

Re: Got my Â£50 refund email today - anyone else?

No email or credit as yet for me so rang up today and was advised it could be up to 8 weeks from the start of July.

Was wanting to put it towards another Tivo as the V+HD box is terrible in comparison.

Mimar

Re: Got my Â£50 refund email today - anyone else?

Quote:

Originally Posted by BenJSmyth (Post 35282822)

Why is it we seem to have similar problems with VM. Firstly the Talk International plan and now this!

I am still waiting for my second Â£50 credit to arrive on the account. I firstly emailed and got a reply saying I would receive a Â£100 credit. When I received my bill only Â£50 was credited, so I called and was told it had now been put through. About a week later (which was about a week ago) I phoned for a third time and was told there were notes on the account for the second credit and that it would definitely get actioned before my next bill. Still nothing though. I shall wait another week then contact them again I think. My bill isn't due to be created until the 25th or so.

wow we really do don't we.

I would call them straight away. Like I said, they had put it in the notes and 'supposedly' actioned it that day, but it never did get actioned. The guy I spoke to kept me on the line until he had actually put it through and then changed my DD amount so it wouldn't take the whole thing.

Good luck - hope you get it sorted!

(ps - my family and friends back in Canada and US have been loving my new talk plan, so aside from the original lack of information that turned out well in the end for us)

Re: Got my Â£50 refund email today - anyone else?

I had a Â£50 credit on last months bill for my Tivo, just got my next bill and I have yet another Â£50 credit!!!

I'm not complaining at that, looks like the billing software has gotten confused?

Re: Got my Â£50 refund email today - anyone else?

Quote:

Originally Posted by PhlangePhace (Post 35279130)

Trying not to sound like a broken record, but just happened across this thread and was totally unaware of this refund proposal.

Appears it was announced approx 3 weeks ago.... well no email here nor has any credit been applied to my account as yet.

I'm not one to be impatient and jump straight in.... so does anyone know if the emails are still going out? (3 weeks after announcement)

How long should I leave it until phoning up to query it?
My last bill was generated 12/07 so I'm thinking I should wait until my next bill is generated on/around 12/08 .... that seem reasonable?

Quote:

Originally Posted by Mimar (Post 35283126)

No email or credit as yet for me so rang up today and was advised it could be up to 8 weeks from the start of July.

Mimar

Still nothing, a month later and after another bill has been generated.

I'll leave it another couple of weeks then, I guess.... its a shame that it looks like I'm going to have to chase this up rather than it happen automatically, as it has with everyone else.

Re: Got my Â£50 refund email today - anyone else?

I'd chase it up now rather than leaving it another couple of weeks. I had to chase up my second refund twice.

Re: Got my Â£50 refund email today - anyone else?

I still haven't received my second Â£50 refund. 6 phone calls and one email, each time promising it will be done "today". One week after my last call and still no refund. I really don't know what to do next!

Re: Got my Â£50 refund email today - anyone else?

Quote:

Originally Posted by BenJSmyth (Post 35293226)

Stay on the line until the email comes through? Seems quite a farse for how easy it should be.

Re: Got my Â£50 refund email today - anyone else?

It is a complete farse. I tried that on my last call. The guy said he couldn't do that but would email the TiVo team and once he got a reply would call me that evening. That was last Monday!