Re: Missing content- the ongoing saga! Please, somebody help me!
 

Another month, another set of problems. Where is this permanent fix? I'm bored of this now, it shouldn't be the customers job to constantly be chasing for a fix. Another month and VM have lost another long term customer. This is ridiculous.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

What's missing will take a look

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Dear God, this isn't funny any more. Will I have to report this problem every month for the rest of my life?! VM have had EIGHT MONTHS to find a permanent fix for this issue and I have spent a ridiculous amount of time complaining about it. I am disgusted.

This month FRINGE series 1, 2 & 3 is missing. NIKITA is missing. HEROES is missing. They are not even available when I use 'Search' like they used to be- so the service has actually got worse. The WHAT'S NEW folder, like every month is 4 pages of duplications. Why do we have to do all the leg work, and why is VM not monitoring this issue? I am so fed up at this point. I am choosing to spend my money with VM and month after month I am disappointed. If this problem can't be fixed, I would expect some form of compensation for all the time I have wasted. I have gone from annoyed to plain angry. This is shocking service from such a large company.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Did you have to shout like that, It makes it very hard to read. :(

Just checked on my box and yes you are correct and its not good enough

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hehe, I do apologise for 'shouting', but what else can I do when VM are not listening?! On the VM community forum, the thread has been ignored for months. Virgin Media are breaching the terms of the contract we all have with them. They are not providing the full service we are paying for and they have had more than a fair amount of time to fix the issue. I want some of my money back!

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Have you rung VM Customer Services to discuss this?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

@ Hugh

They don't know what you are on about.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Every time I ring to report any fault, the stock response is "We'll send a technician out." I have already had two new boxes since reporting this issue. I would prefer to keep it in the forums where people are actually aware of the problem. I will not waste my breath explaining the issues to yet another person who misunderstands the issue. All the information detailing this fault is here in this thread (and here in this thread http://community.virginmedia.com/t5/...322133/page/29 ). We should not have to repeat ourselves over and over. The information is here, and the VM technicians should be using it and not pleading ignorance. Eight months is a disgrace.

---------- Post added at 11:52 ---------- Previous post was at 11:21 ----------

Just found 30 Rock season 4 on the VM Player on my pc, and guess what?! It's missing from my tv service! Who could have guessed that?!

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I have just checked Fringe and Nikita do not go live until monday 3rd @ 6:00am

Heroes should be under US box sets as is 30 Rock

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Why then are both Nikita and Fringe being advertised as 'available now'? I have neither Heroes or 30 Rock listed anywhere, not even in 'search'.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Sugar, can I ask where it is being advertised as "available now" (Nikita & Fringe)?

Re: Missing content- the ongoing saga! Please, somebody help me!
 

The video is on a loop whenever you go into TV Choice. :rolleyes:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

They always put the promo on at the beginning of the month, it would be better if they had a stap line of the actual date it's available from...it happened with Yogi Bear a while back.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Hello again essjay, just for your information, I only have Party Down Series 1 (SD and HD) in the US Boxsets folder.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I too only have Party Down Series 1 in US box sets.

I reported a whole bunch of BBC shows missing in the thread on the official forum, no one from Virgin has responded in over a month. We don't even get the canned "our engineers are still investigating this" anymore.

I've lost track of the number of times this problem has supposedly been escalated and investigated.

In the 8 months I've been a Virgin customer, TV Choice has never worked correctly for me.

I will also note that I've had more internet service outages during that time than I had in total during my 12 years on ADSL. So I'm not a very happy customer.