Re: Virgin launch Customer Forum
 

Once a ADSL line is activated thats it till its deactivated ( if it all works properly)

All ISPs use some kind of authentication or another or no one would be paying and we would all just be using the net free

Ive never seen the keep alive settings on ADSL routers in the field mind you I have not looked ive just set them up and left and often a year or so later they are still working the only time there isnt a connection is when its off or there is a problem

Re: Virgin launch Customer Forum
 

Well the same is with ADSL - It's there on the line.. just needs the kit to access it..

Re: Virgin launch Customer Forum
 

I do not believe you are right there mate. IIRC the line is active until you tell BT or your ISP to turn it off

Connect an old USB modem there will be 2 lights on it when you boot the pc. The connection is made but you need to use a sign in process to gain access to the net you are not establising a connection just authenticating your right to use it

Re: Virgin launch Customer Forum
 

The signal is there on any line - whether it's ADSL / or cable - it just needs the hardware to authenticate and access - et etc..

Re: Virgin launch Customer Forum
 

Anyway I hope they open an Computers and IT section in the future over there so I can offer support :) I do hope it succeeds it will be good for the consumer :)

Re: Virgin launch Customer Forum
 

I hope it succeeds.. it's just a shame some idiots on there are turning it in to a VM bashing tool :(

Re: Virgin launch Customer Forum
 

That's the nature of a 'support' forum though. People only tend to find them for the first time when they have a problem and when they feel like having a 'bash'.

The amount of bashing that goes on here is probably every bit as bad as there.

We've got some right bashers on this forum ;) :D

Re: Virgin launch Customer Forum
 

Who needs bashing? I'll do it :bsmack:

Beats trying to source 2 servers and using the nightmare dell website :mad:

Re: Virgin launch Customer Forum
 

ha ha :D very true Rob!

Re: Virgin launch Customer Forum
 

Me to. :td:

Re: Virgin launch Customer Forum
 

I must be spending too much time over there. I just went straight to my unread posts without thinking how to do it. <jo goes to get a stiff drink to get over the shock>

Re: Virgin launch Customer Forum
 

ha ha :D oh dear :)

Re: Virgin launch Customer Forum
 

Been watching it....seen a few peoples posts get deleted. Seems like you can't have a different opinion on there.

I'll stick to here :D

Re: Virgin launch Customer Forum
 

Back to the forum design .
Commercial companies are moving forums over to lithium, away from PHP3 and vbulletin.
They provide the one stop, support and Moderators package if needed.
Ive learnt most of the HTML code thats needed instead BB code allready.

Safari and Chrome users are normaly stuck with having to write and edit HTML manually Lithium rejects webkit HTML coding. Opera 9 has problems with the java scripts they use.
Mozilla gecko engine and IE only web browsers will have 100% use of the posting features.

O and it thinks Im using windows and firefox
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1) Gecko/20090612 Firefox/3.5
but Im not, Im spoofing the browser ID it enables features to work better.

Re: Virgin launch Customer Forum
 

In the end Lithium is just a more professional version of something like proboards...

Not suprising that VM set up the forum as in the end a forum helps thier customer database without them having to put in major resources, it also is a form of screening with simple answers being passed from member to member and with technical answers being told to call TS/CS. In the end you're all doing VM's 1st line support job for them ;)