Originally Posted by pdjkeelan

How on Earth did you get that from what i said? I said NTL should not use equipment that can't handle speeds that they currently offer, will offer or could potentially offer in the future. I don't know how you came with the answer you gave me?

Originally Posted by dalboy

Right i phoned up CS. Im on 300k and asked them about the cap. He said if you go over 3gb thats it they cut you off until the next month. He said you can still surf after 3gb but not download. He said i would automatically be upgraded to 1mb service as from yesterday, and dont really get a choice in keeping 300k as its going to become obsolete. So basically he said you can either cancel your subscription or pay an extra £7 a month and go on the 2mb service. What a joke! What are other people doing in the same boat as me??

Originally Posted by Electrolyte

That is total BS. You don't get cut off, the caps are only "soft" (meaning they send you a letter if you keep going over far too much) and surfing the web IS downloading.

Originally Posted by dalboy

Thats what i thought. He sounded like a complete **** with a right attitude. Maybe sick of all the people asking lol. So what do you reckon then? If i go for the upgrade, i reckon i do about 6-7gb a month, and the limit was 3gb, would they class me as a "heavy user" and cut me off

Originally Posted by nostra

for the moment atleast :)

Originally Posted by ian@huth

What fantastic logic! :erm: Every ISP in the world is using equipment that won't be able to handle the speeds that will be on offer in the future. Should they all pack it in and let the internet die?

I suppose that you are still wearing babygrows as you shouldn't buy clothes that will not fit you in the future. :D :D :D :D

Originally Posted by chrisb123

Upgrade!:p:.

Originally Posted by dalboy

hehe ok, but honestly do you think on the long run it would work out worse

Originally Posted by pdjkeelan

NTL has never been ready, probably why they in such huge debt? They don't think ahead.

Originally Posted by http://www.home.ntl.com/page/broadbandusage

Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005.
Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:

* Upgrade to a tier of service with a higher usage limit
* Choose to be billed for any incremental usage above their limit
* Choose to use the service for the remainder of the month at a lower speed
* For further information on usage allowances please refer to ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s User Policy

Originally Posted by pdjkeelan

Comparison of clothing to technology? Yeah that's logical...

ADSL providers usually use technology at least capable of 8Mb, i'm not sure what technology Telewest uses?

Companies should be ready for the future as much as possible, NTL has never been ready, probably why they in such huge debt? They don't think ahead.

Originally Posted by nostra

it does appear so

Originally Posted by altis

My heart goes out to Orangebird, Debsy and all the other NTL reps on here that have to put up with so much abuse.

C'mon guys. Get a grip or at least get a life!