Re: *All* ntl 10meg Discussion (part 2)
 

I'm back in work now but up until I left the house my upgrade hadn't gone through. :( Will have to check tonight.

:angel:

Re: *All* ntl 10meg Discussion (part 2)
 

ok if you are a current 3mb customer and want the upgrade now get on the blower call 08000522000 press option 2 you may have to wait 5 or 10 min but what the hell.... i done this today and the woman said its for new customers only so i said well why do others get it who are currently 3mb customers and she said i dont know but i can do it for you but dont tell anyone so what do i do post it on this forum lol. after 10 seconds it popped up local area connection connected and now i download at the full 10mb and upload at 65-80 so i suggest you get ringing :) good luck and remember be persistant folks

Re: *All* ntl 10meg Discussion (part 2)
 

I'm at work so doing this from memory...

http://192.168.100.1/ root is the username and password

I think the link you want once in is operational configuration something like that

Should see upstream and downstream of 10meg and up 512k

Hope this helps.

Re: *All* ntl 10meg Discussion (part 2)
 

Ta for that Bulldog I'm trying it now

*crosses fingers*

Re: *All* ntl 10meg Discussion (part 2)
 

Right lads and girls, i just phoned again cs and this time tried option 5, spoke a english chap, i asked if 10mb was availble to me in my area, he said that would get it free of charge (wich i know) however i was to call back between the 20th and 31st of december to get upgraded......

Re: *All* ntl 10meg Discussion (part 2)
 

I've just done it and got this

Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled Maximum Number of CPEs : 1

Have I got 10MB broadband?

Re: *All* ntl 10meg Discussion (part 2)
 

BBB go here and run a test and post back results http://www.adslguide.org.uk/tools/speedtest.asp

Re: *All* ntl 10meg Discussion (part 2)
 

Their wrong, try again and again till you get a decent employee, else wait till December till it's done automatically. Tell them to read their email they got and it says if a 3mb customer wants 10mb then they HAVE to do it. Ask to speak to their team leader/manager or failing that speak to retentions. You can get it, just some people didn't read their instructions properly from the people above.
__________________

Yes you have, you're on 10mb

Re: *All* ntl 10meg Discussion (part 2)
 

Direction

Actual Speed

True Speed (estimated)

Downstream 3369 Kbps (421.1 KB/sec) 3638 Kbps (inc. overheads) Upstream 497 Kbps (62.1 KB/sec) 536 Kbps (inc. overheads)

Re: *All* ntl 10meg Discussion (part 2)
 

indeed gruff maybe i was lucky and got a decent person in the first place :)

Re: *All* ntl 10meg Discussion (part 2)
 

I just spoke with an Engineer on the street (good timing) and asked him a few things about this upgrade.

The most important was the STB Connection users. He said they would all need to be changed to a SACM.

Re: *All* ntl 10meg Discussion (part 2)
 

Try again is all I can say. It took me two attempts to get (hopefully) the upgrade. ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Hmmm

Interesting. I have the following on a NTL 100 silver modem:

*********************
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0001.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning
******************

However, no change what so ever in speed. I was on 3Mbit - if anything its slightly worse. Reported this to faults who ran some tests but could not find a problem. Could be a general network problem I guess but I can not even get Microsoft downloads to go any faster than before.

It does make me wonder if the 'software' side of things at the modem are being upgraded, but if the 'area hardware / software' is not up to scratch then it will not work. Its a bit like installing a larger water main pipe into your home - but still only having the same amount of water flowing in (perhaps)..

Mark

Re: *All* ntl 10meg Discussion (part 2)
 

no BBB thats only nearly 5mb downstream and 62k upstream but yes they have upgraded u but alot of ppl cant get the 10mb down unfortunatly you are one of them :(

Re: *All* ntl 10meg Discussion (part 2)
 

Just use a little bit of commonsense and things may be a little clearer.

NTL could either upgrade everyones speed at the same time or they could stagger the implementation over a lengthy period.

If they upgraded everyone at the same time there would be massive problems everywhere and the telephone systems would go into meltdown. There can be many reasons why some areas and individual customers may not be ready for increased speeds to be implemented. Just stop and think what most people would be doing if it was announced that everyone would have the new speeds at precisely 10:00 am on Tuesday 8th November. Everyone doing speed checks to make sure that they had got the full 10 Mbps and finding they weren't even getting dial-up speeds.

Because the speed increases are being phased in over a period of time it is impossible for NTL to send each CSR an email giving details of each and every circumstance that is possible with the upgrades. Some areas may be able to get the upgrades, some won't. In the areas where the upgrades are available some customers may be able to get the upgrades, some won't for a variety of reasons.

When a customer calls CS the agent may try to upgrade them but the system may not let them do the upgrade. If an agent gets a couple of situations like that they may think that the same situation will exist for all callers and wrongly advise further callers that they cannot be upgraded. No CSR is going to have the full story with all its if's and but's the very second that they start work on the first day that the new speeds are available. You will therefore get the situation where you call several times and get a different story each time.

Re: *All* ntl 10meg Discussion (part 2)
 

Is there anything I need to do? I use the NTL 120 silver modem.

Re: *All* ntl 10meg Discussion (part 2)
 

this is mine BBB

Downstream9277 Kbps (1,159.6 KB/sec)10019 Kbps (inc. overheads)Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads

Re: *All* ntl 10meg Discussion (part 2)
 

Just tried the speedtest and im still on 3mb, that IP page doesn't work for me, i think it's because ive got a Terayon modem?

Re: *All* ntl 10meg Discussion (part 2)
 

that could be your problem the 120 modem i have the 200 modem and it seems to support the full 10mb

Re: *All* ntl 10meg Discussion (part 2)
 

Just phoned, was told "No upgrades via ringing anymore for any customers and it will be done automatic by the end of the year", I said some users were still getting upgraded and "he" pointed out that they should not!

appears depending who you get you either get the upgrade are not, and that was my 2nd attempt at ringing :(

Re: *All* ntl 10meg Discussion (part 2)
 

i would keep trying fragless ask to talk to a manager if they dont wanna do it i would imagine they just cant be bothered because of all the people ringing

Re: *All* ntl 10meg Discussion (part 2)
 

Will do, will get the wife to phone, maybe 3rd time lucky? :tu:

Re: *All* ntl 10meg Discussion (part 2)
 

Just spoke to a nice man at CS who tells me that there have been no 10Mb upgrades at all today its all a net rumor.......
Even if it was true they couldnt do anything at thier end....

Someone needs to get thier story straight.

Re: *All* ntl 10meg Discussion (part 2)
 

I'll ring and ask, thank christ this is a free number!

Re: *All* ntl 10meg Discussion (part 2)
 

Just tried this and phone was answered into 2 minutes and person said how quickly did I need it :)

I replied it would be good/nice to get it asap 'please'

No problem I was told....I will upgrade you now !

Done. (PS live in Oxfordshire)

Thank you very much.


Mike

Re: *All* ntl 10meg Discussion (part 2)
 

well heres my speed test results i aint lieing to anyone m8

Downstream9277 Kbps (1,159.6 KB/sec)10019 Kbps (inc. overheads)Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads

Re: *All* ntl 10meg Discussion (part 2)
 

Hi first post here. For the people like me who keep getting the blanket no, cancel your account then sign up again after the 30 days and claim your first month of 10MB broadband free thereby saving yourself nearly forty pounds.

Re: *All* ntl 10meg Discussion (part 2)
 

btw, has anyone got the CMX modem working on the service yet. Woman now tells me I should have it, but my modem isn't accepting it.

Re: *All* ntl 10meg Discussion (part 2)
 

well i've spoken to a nice welsh lady at customer services this morning and she told me all those who have upgraded to 10 mb from 2 mb will be paying 37.99 a month instead of 24.99 because ntl haven't started doing the free upgrades yet for people on 2 mb.
so i suggest if you upgraded from 2 mb check that your still only going to be paying 24.99 i'd be surprised if you are.

regards
hc

Re: *All* ntl 10meg Discussion (part 2)
 

bulldog thats the 3rd time you have posted your speedtest results? are you trying to rub it in peoples faces.

Re: *All* ntl 10meg Discussion (part 2)
 

I didnt mean people here were telling porkies (not used that for a while) NTL CS seem to be pulling random excuses from a hat. But if I was getting 30 UPGRADE ME NOW calls an hour I would palm em off too I spose...

As usualy with big business, lack of communication down the ranks
:(

Re: *All* ntl 10meg Discussion (part 2)
 

I was wondering whether those people having slower download speeds than expected, need to alter their RWIN settings in Windows?

When I went from dial-up to 150k, I noticed that my download speeds were very erratic when doing Robin Walker's speed test http://homepage.ntlworld.com/robin.d...speedtest.html .

Running the Tweak Test from here http://www.dslreports.com/tweaks showed that my RWIN value was not optimised. After changing it, the speed test showed a higher & more consistent speed.

I am not on 10Mb (yet) so can't check it myself.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm now smiling :)

Re: *All* ntl 10meg Discussion (part 2)
 

no dobbo but if someones gonna tell me im lieing then ill prove em wrong why would i lie?

Re: *All* ntl 10meg Discussion (part 2)
 

well i just rang again again again lol and have been on the phone a very long time and got a another 3rd story off them so i have just cancelled my 3mb BB NTHELL lies all lies told so many storys :td: :td: :td:

Re: *All* ntl 10meg Discussion (part 2)
 

Rang CS and was told my Modem would accept 10MB, now going to try and get the upgrade. Will tell them to put me back to 2MB if I don't get it.

Re: *All* ntl 10meg Discussion (part 2)
 

I wasnt, honest...

Re: *All* ntl 10meg Discussion (part 2)
 

BBB you have the upgrade m8 just that you aint getting 10mb but it does state up to 10mb
__________________

ok sorry bambi my mistake

Re: *All* ntl 10meg Discussion (part 2)
 

Just did that tweak test

http://www.broadbandreports.com/twea...nXP&via=normal

Re: *All* ntl 10meg Discussion (part 2)
 

Ok I upgraded online just to see how well it performed.

I get maximum upload 60kB/sec

But download is as expected I cant get anything to max me out, the fastest I got was of my german server at approx 490kB/sec (4mbit)

adslguide gives me this
Testing downstream speed...
Downloaded 2097152 bytes in 4495ms (3644 kbps)

and robin walker this
Wed, 9 Nov 2005 14:30:11 UTC
1st 128K took 4031 ms = 32516 Bytes/sec = approx 271 kbits/sec
2nd 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
3rd 128K took 203 ms = 645675 Bytes/sec = approx 5372 kbits/sec
4th 128K took 235 ms = 557753 Bytes/sec = approx 4641 kbits/sec

I dont know why Leics was upgraded but of quite a few sites my download speed is DECREASED which is possibly a result of bigger chunks sharing the same pipe, I am defenitly on the 10mbit as (a) my upload speed is correct and (b) my modem diagnostics page shows the new config. I am happy that I will be able to do more things now without worrying about saturating my own bandwidth, ie. download of ftp and browse at same time without affecting ssh but dissapointed unlike telewest user's are reporting not a single download source even .uk gives me 10mbit burst. So mixed reaction. Like others I am on a retention discount which scared me off at first but I noticed the 2mbit was billed at £24.99 and the discount as a seperate CR so I assume the discount will stay in place and I will now have a discounted 10mbit.

Re: *All* ntl 10meg Discussion (part 2)
 

Just tried this 0800 052 2000 opt 5 and phone was answered into 2 minutes and person said how quickly did I need it

I replied it would be good/nice to get it asap 'please'

No problem I was told....I will upgrade you now !

Done. (PS live in Oxfordshire)

Thank you very much.


Mike

Re: *All* ntl 10meg Discussion (part 2)
 

What is your config file called?

Re: *All* ntl 10meg Discussion (part 2)
 

On the phone to 'option 5' atm
nice lady is upgrading me as I type.....

Try option 5 guys..

All upgraded, getting 590k/sec downloads 55k/sec uploads.
Need to upgrade my modem though as its an old surfboard modem.

Re: *All* ntl 10meg Discussion (part 2)
 

I have a laptop and a pc both connected to modem through usb (1 at a time) my laptop has a ethernet card... how do i switch to ethernet from usb to test my connection that way.

Re: *All* ntl 10meg Discussion (part 2)
 

Oh dear! I have just been told that the samsung stb is no good for 10mb. Spoke to a few people in cs, sales and retensions, they are saying that I need to have the box replaced with a SACM, I just dont get it? these boxes are less than 2 years old! So all the upgrades at the moment seem to be for new customers and 3mb users only that have SACM's, I hope someone can prove me wrong.

Re: *All* ntl 10meg Discussion (part 2)
 

Latest story from CS (option 5)...

Only available to some customers "on a trial basis". Basically, they will let some customers in an area have the upgrade, but not others.

Re: *All* ntl 10meg Discussion (part 2)
 

I got told that they will upgrade new customers and SACM 3mb users only.

Re: *All* ntl 10meg Discussion (part 2)
 

i got told only new customers but i moaned a little and got the upgrade straight away i was a 3mb customer seems all the staff have different storys and need to stop for a second and read through their emails properlly :P

Re: *All* ntl 10meg Discussion (part 2)
 

10mb all the way my wife has just phoned and gone to cancel the lady on the phone said y are you canceling she said coz we want the 10mb she said its not a problem its just the set top boxes they are haveing trouble dont phone them 0800 numbers they fob you off am on it now phone the proper pay numbers :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

I actually went thru to retensions and was blagging to leave but because I am on a samsung stb, they cant do it, said I need SACM.

Re: *All* ntl 10meg Discussion (part 2)
 

Told 'em I had SACM 3Mb but still got blown out :mad:
New users only :disturbd:

Re: *All* ntl 10meg Discussion (part 2)
 

bugger :( i have an ntl:200 modem and didnt know if it would be ok but it seems to be pucka

Re: *All* ntl 10meg Discussion (part 2)
 

Whats the number?

Re: *All* ntl 10meg Discussion (part 2)
 

And they are? At work phoning you see.

Re: *All* ntl 10meg Discussion (part 2)
 

Keep trying you should get it!

Re: *All* ntl 10meg Discussion (part 2)
 

Re: *All* ntl 10meg Discussion (part 2)
 

Well i phoned the number above, got through to a nice lady, and she stated that no the 10mb service will not start until December, current users are trialing the service.

I asked her about what people are saying on this forum, about them upgarding from 1-2mb to 10mb and she said no, i said people phoning up to upgrade and she again said no, not possible, does not start until December.

Unlucky for me i guess

Re: *All* ntl 10meg Discussion (part 2)
 

08000522000 option 5 just worked for me

Re: *All* ntl 10meg Discussion (part 2)
 

hi after 2nd phone call to cs i finally got my upgrade -only get around 5meg thou

but upload is spot on 530k including overheads-i have the 10/100 ntl cable modem any thing i can do to get the 10 meg or is it just my modem can't take that speed-still happy thou with that upload online gaming with no lag;)

northants area

Re: *All* ntl 10meg Discussion (part 2)
 

if we use a router behind an ambit modem; do we have to reboot the modem? I may have been upgraded on the phone ;-) but I'm remotely accessing my home PC and the modem config still says 3mb...

ta

Re: *All* ntl 10meg Discussion (part 2)
 

give it a go it cant hurt and will only take 30 seconds of your time

Re: *All* ntl 10meg Discussion (part 2)
 

Yea tried that twice, each time stonewalled with the no only in december
No phone or site upgrades, twice i've told them what users on here are saying and they come back with no, december only.

Re: *All* ntl 10meg Discussion (part 2)
 

Well I bit the bullet and got me a SACM being fitted on tuesday 15th. I dont want to be waiting around til next year for the upgrade with being stuck on the STB Connection, and hopefully this will stop the TV Screen freezing all the time when I'm maxxing the connection. :D Not that I do that alot, I'm not a real bad boy.

So here's looking to the future......:beer:

Re: *All* ntl 10meg Discussion (part 2)
 

What is the number for retentions? I thought it was on this site somewhere, but I cannot find it.

Re: *All* ntl 10meg Discussion (part 2)
 

It must depend who answers the call....
I would keep trying.

Re: *All* ntl 10meg Discussion (part 2)
 

is anyone here on ntl:100 actually getting 10 meg?

Re: *All* ntl 10meg Discussion (part 2)
 

took me about 6 calls to cs but eventually some women upgraded me i only get about 5meg atm but im sure over the coming weeks will go full speed :)

btw im in oldham

Re: *All* ntl 10meg Discussion (part 2)
 

any assistance on this hehehe

Re: *All* ntl 10meg Discussion (part 2)
 

ok to all the people who keep getting a big NO till december reply from cs either wait till the upgrades go through or get on the blower and keep trying till you get a nice person who will upgrade you

Re: *All* ntl 10meg Discussion (part 2)
 

Found it: 0800 052 0243

Re: *All* ntl 10meg Discussion (part 2)
 

Ever thought that your area may have a problem which won't be overcome until December and no one in your area is being upgraded. Other posters that have the upgraded speeds may be in an area that is ready for for the new speeds.

Re: *All* ntl 10meg Discussion (part 2)
 

3rd phone call this time the wife was told " its a trial and your area is not covered" ?? (north west) Lancs.

ohh well will have to wait till December :(

Re: *All* ntl 10meg Discussion (part 2)
 

I might have believed this, but daveetwo posted back in post 817 that he has been upgraded, and he is just a couple of miles or so away.

Re: *All* ntl 10meg Discussion (part 2)
 

Got upgraded today, rebooted the modem and the new config file is there BUT my 120 is still only giving me around 2.5Mb/s (this is the speed I've always had on the 3Mb/s service, so I thnk there may be an issue with the hardware) down despite getting the proper upstream speed of 485 Kbps.

Just got off the phone to tech support and they are sending a tech out tomorrow to have a look - I have to say NTL have been very polite and helpful so far.

Re: *All* ntl 10meg Discussion (part 2)
 

No just under 4

Re: *All* ntl 10meg Discussion (part 2)
 

I'm in Glasgow, some people have they have been upgraded and they are in Glasgow.

No big deal, guess i can wait.

Re: *All* ntl 10meg Discussion (part 2)
 

On the phone to retentions right now. Apparently he can do it on one billing system, but not on the one that I am on. He has emailed a manager for a code, and is hopeful that he should be able to upgrade me in the next few minutes. Worst case is that it will be tomorrow.

Re: *All* ntl 10meg Discussion (part 2)
 

Well I got my cablemodem replaced today and now have the 250... rather tiny it is too when compared to my old 3com CMX. :)

Anyway, the CS are now refusing to upgrade me saying they can't do it on their system. I knew I shouldn't have asked to go back to 3meg until I got the new modem. :(

Might try again shortly using option 5.

Re: *All* ntl 10meg Discussion (part 2)
 

My CMX works fine on 10mb. Well 8mb speeds at least. No reboots yet.

Re: *All* ntl 10meg Discussion (part 2)
 

Thanks Dodger, was feeling a bit pee pee, but took your advice and called again, option 2 this time.
Got a nice Welsh lady, said "I had read on Cable Forum that if I asked really nice you would upgrade me from 3Mb to 10Mb".
She said, "Just a moment I will see if I can do that", a few seconds later she said "all done, reset your modem and you will be on 10Mb".
And I am.
Full 10Mb in Oldham, Yahooo!!!

Magic, thanks Dodger for giving me the push.

Re: *All* ntl 10meg Discussion (part 2)
 

Just phoned this and got the usual response of sometime in December.


Asked to speak to a supervisor, he told me the same thing. Then I told him there's a website where loads of people are saying they're being upgraded. He said, "Yes, we know about that and they're being asked to call retentions at the minute". He didn't sound too happy.

:LOL:

Re: *All* ntl 10meg Discussion (part 2)
 

Software Upgrade File Name : ntlhm120_ntl0001.cpr

I am going to mess with rwin etc. more as soon as I get time to do so, although it is already tweaked to a very high number.

the max I can get out of adslguide is 4200kbps trying different proxies. I seem to be hitting max at around 4mbit trying different sources so either my ubr is hitting a limit on downstream or my pc is configured bad to get me much more then that, or the ambit120 seems to not perform well above that (unlikely).

Bulldog what modem do you have or is it a STB?

Re: *All* ntl 10meg Discussion (part 2)
 

Hmm, they put me on 10meg yesterday and the CMX reset, but just kept on resetting itself for over an hour. That's why they put me back on 3meg and sent out a new modem.

The poor old thing was probably just having a fit. :)

Re: *All* ntl 10meg Discussion (part 2)
 

Well, he said it had been done, and I just needed to reboot. Tried that and guess what - still at 3 mbit/s!

Re: *All* ntl 10meg Discussion (part 2)
 

Retentions is the way to go. Got an engineer coming tomorrow to install a SACM and I should have 10MB then.

Just have to say you want to cancel everything and when they ask why say that existing customers are being upgraded and I feel it is not good enough to have some being upgraded and not others. However if they upgrade me I will stay :)

Re: *All* ntl 10meg Discussion (part 2)
 

ahh after reading more posts I see bulldog has the ambit200 and others on 100 hitting same limits as me.

Do ntl send out modems through the post or need an engineer? I think we need a 200 or higher.

Re: *All* ntl 10meg Discussion (part 2)
 

I just told the truth. I had spoken to CS yesterday and promised 10 mbit/s. Told today that I could not have it. I did not like being nessed around and was thinking of taking my business elsewhere.

As I said before. If I had been given a definite No the first time, I would have been prepared to wait. However, once I had been told that I could upgrade, I was not happy for that to be contradicted. The most anoying part being that the first CS had noted my account as an enquiry - not as an upgrade request.

Re: *All* ntl 10meg Discussion (part 2)
 

my modem broke m8 they come out to change it not sure if they post tbh now on 10mb am getting full speeds only off my ntl ftp and other website 120kbs wots going on anyone haveing this problem 3mb was faster lol

Re: *All* ntl 10meg Discussion (part 2)
 

I just rang css and they said that my samsung set top box cant handle the 10 mb connection, i mean what thats a new excuse, she also said that its just a trial they are not doing it nationally.

Re: *All* ntl 10meg Discussion (part 2)
 

:Yikes: Anyone in the Leicester area got the upgrade yet it looks to like thay still doing work uptill friday in leicester ;)

Re: *All* ntl 10meg Discussion (part 2)
 

thanks for idea

of my ntl webspace I get 400Kb I think ambit1xx cant handle it, on hold atm with customer services gonna ask for an 200 or 250.

Re: *All* ntl 10meg Discussion (part 2)
 

yup they have, spoke to one of our directors based in hinkley on 3mb tier. Adv to reboot the modem every now and then yesterday and nothing happend.

Over night modem rebooted itself and he's now on 10mb.

He's in Hinkley which is served off the leicester headend.

Re: *All* ntl 10meg Discussion (part 2)
 

I was told the same thing by CS. I was also told the same thing by an NTL Engineer on my street this morning.

I've booked an engineer for next week to change to a SACM from STB Connection. Hopefully I'll be alright for the 10Mb then.

Connecting through a STB is old hat now anyway. When one breaks so does the other usually. In my experience anyway.

Shame the STB's cant take it though, as I'm reluctantly changing. If it ain't broke, don't fix it is my motto and my STB has been fine, no trouble for over a year. But I want to upgrade like the rest eventually, so needs must as the devil drives ;)

:beer:

Re: *All* ntl 10meg Discussion (part 2)
 

I phoned and they said NO. :mad:

First of all they said it's only under test, then she checked her emails and came back saying its only available in certain areas, they need to get their stories right!
Im in basingstoke, hampshire :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

Ok just have to keep rebooting the CM ever day and hope and pray :angel:

Re: *All* ntl 10meg Discussion (part 2)
 

Well customer services think I am still on 2mbit and told me it dont exist yet, then I got downgraded to 2mbit after the call because of this I am back on 2mbit.

If I try to upgrade again I get this.

You have already changed the speed of your cable modem since your last bill. We regret that becuase of the nature of cable modem billing, it will not be possible to change your level of service until your next bill has been processed. If you require further assistance please contact customer services. If you need further help, please contact our customer support (0800 052 2000).

Re: *All* ntl 10meg Discussion (part 2)
 

I'm in St Neots, Cambridgeshire .


Is there any1 on here from this area that has 10mb yet ????.

Still curious...

Re: *All* ntl 10meg Discussion (part 2)
 

Have you got that number please I lost it.

Re: *All* ntl 10meg Discussion (part 2)
 

I did option 5 and asked them to put me thru

Re: *All* ntl 10meg Discussion (part 2)
 

option 5? Is that a quick dial on the NTL line?