Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Are you able to post any pics, I'm guessing as a paying customer / none beta tester you won't be covered by an NDA :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

This comes up after searching for DCX960 http://www.arris.com/products/dcx3600m/

Are you able to take your programmes elsewhere like you can with Sky Q?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the link, it might give a few clues as to what features the V6 may have.
1TB
6 Tuners

these jump out.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

For someone who supposedly is on his way to Sky pretty soon Richard you seem to developed a keen avid interest in Virgin Media's new V6 STB who according to many of your latest posts were apparently the real pits as a company.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Pictures of the front and rear would be nice?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Now now we certainly don't want page 3 on this friendly family forum.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

hahaha, that did make me laugh, Den :D:D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Pic of remotes, showing difference in size for new smaller V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not sure that was a wise post Den. Some of our more enthusiastic posters have bought their tents and are camping outside the venue already. :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Guide - Only difference I see is the channel logos rather than just names as on normal TiVo.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Pics of the box not needed as it looks just like the link from Virgin themself

http://www.virginmedia.com/shop/camp...soon-faqs.html

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I am a long standing customer of 17 years, with a fair bit of control over whether VM can continue to supply services to other properties (both residential & business).

After having enough of the TiVo last Sunday and with my window to cancel nearing expiration, I decided to cancel.

No attempt whatsoever was made to keep me, which after all the money that I have channelled their way, I found to be insulting.

I spoke to a manager at a charity do last Sunday who has promised to look into this after saying that "it doesn't appear to be a very satisfactory situation for either party".

Despite telling them that if they want any equipment back that they would be required to pick it up themselves at my convenience, I received a text the following day saying that they would be sending some packaging for me to send the equipment back! Sheer inept impertinence in my book; it's almost as if they are going out of their way to annoy me and are effectively saying if youre going, get gone.

Today I received a courtesy call from someone who said that she would be looking into the way that I have been treated and my concerns about the call centre employee that took the call.

In addition, more information has come to light with regards as to when the new box will be available.

If VM redeem themselves and offer something tangible by way of an apology, I am open to reconsidering my cancellation as I am not an unreasonable man.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

l wonder whether our usual trusty doomsayers have joined that queue as well Andrew.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I suspect they're still in a state of bewilderment after this and the Amazon App in the space of days. ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No point in anybody just turning up, it's by personal invitation only ;)

The invites went out yesterday.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

And there could be more to follow perhaps.....:)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm pretty sure my Tivo has the channel logos too. I'm at work, so I can't confirm, sorry.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Channel logos are an option on the current TiVo

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good to know I'm not going mad. Cheers, Ben :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How does multiroom work ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Is it right to guess that the new software written for the old TiVo is basically for the V6 and hasn't been optimised properly for the old technology and is the cause of the slow down.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What did they actually do or say to you that has upset you so much?


Sending packaging to drop in returned equipment to several pick up points in the local area, is, I believe, common practice.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

sorry but what utter nonsense. This is their standard process when you leave . Have you any idea how much it would cost to send an employee over to pick it up.

Taking it to a collect+ location is simple and easy. I took mine back to one in September when I left for Sky Q.

They aren't going to pander to a single customers demands or requests when they have perfectly good processes in place.

I was a customer for 13 years and 10 of those as an employee, and also got offered nothing to stay. Big deal, move on to a different supplier with a better offer. They are a business out to make money.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think that you've hit the nail on the head.

From what Spaceboyo has said, it appears that new installs will get the new box, but additional boxes are the old stock.

I do wonder if VM are deliberately stringing people along when they say that they hope to be able to resolve the issues with the old boxes.

If the main box is fast, whilst it's an irritation, watching the odd programme in bed would probably be tolerable for most people. It also becomes less of a problem if the fast box is able to stream elsewhere.

The call handler was slurring his words throughout and it's more what wasn't said than what was said ie he effectively shrugged his shoulders and made no attempt whatsoever to keep our custom. After 17 years I find this insulting.

Re: equipment return.

I informed them that, regardless of what process they wanted to follow, if they wanted their equipment back they would have to pick it up at my convenience.

He couldn't even get that right from the text received the following day.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Slurring? So you are mocking him for a possible disability?

Nice!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm not suggesting Richard does but some folk treat pay-TV companies like they're football teams. As you say, they're just businesses and we should move on if we feel next door's grass is greener. There's plenty of options including many streaming providers and Vodafone are set to join the market at some stage.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

With this attitude towards customer retention, it's probably just as well that you no longer work for the company.

Under the Equality Act, they are obliged to make 'reasonable adjustments' for me, they don't have a choice.

Even without this, I have no intention of pandering to their convenience after their laissez faire attitude.

This possiblity has already been covered; check the site archives.

Indeed there is and this is reflected by VM churn. They are the only pay TV provider to be losing net customers.

I'm hoping that my intervention will improve matters after the courtesy call that I received today.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well Richard if you don't return the equipment as per the VM process then you will find they will charge you for said equipment. As I stated above just because you told them that doesn't mean they will bend over backwards to the request of a single customer.

---------- Post added at 18:00 ---------- Previous post was at 17:56 ----------

Sorry but what on earth are you implying by saying just as well I don't for for them anymore?

No they don't have make any sort of adjustment for you to return their property. I hope they charge you as your attitude socks.

Your Intervention? Hahaha

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Richard, I share and sympathise with many of your issues with VM, but can I politely ask that they, your issues with VM, be restrained to one thread rather than the current several?

Can we please keep this thread for V6, something I am interested in?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

When I left virgin for sky about 5 or 6 yrs ago a virgin media engineer called to collect the equipment but I guess things have changed since then? I wouldn't have a problem with taking the equipment to a nearby colection point as it would be more convienent I feel

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You come across as having nothing but contempt for customers who essentially put a roof over your head for ten years.

Every customer is important.

They agreed to what I said about returning the equipment, so this should not be a problem.

If my conversation last Sunday night leads to a correction of the situation, it won't be a problem as I may well decide to rescind my notice to cancel.

Otherwise, if they try to charge me for the equipment, it will make for a very interesting court case.

---------- Post added at 18:13 ---------- Previous post was at 18:11 ----------

Apologies, I felt obliged to respond to Stephens interjections.

Yes, it can be much more convenient for able bodied people as they don't have to wait in at home.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes as you don't need to wait home for the engineer. You just take it along when you can.

No expert but I'd say time and money were the main factors in changing the process, making it cheaper.

I don't think the V6 seems like a big change really. Sky+ to Sky Q is a big change but this is just the same with a tiny couple of extras.

Well good thing I worked in the business side to the company then if you think that. I hold no contempt for any customers but feel that your demanding the bend to your demands is a bit much.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm still interested to know about any streaming capabilities that the new box has.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

As am I and VM said that their "new" tv service would be cloud based. Seems to have gone all quiet on that.... so I guess there's still details we're waiting on.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If the new box has streaming capabilities, I guess this makes the concept of Multi Room Streaming and extra boxes all but redundant!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good point. After all, the interview in the Telegraph back in April did state "At the turn of the year it will launch a new set-top box to rival Sky Q, with ultra-high-definition pictures and a similar ability to sling programmes to tablets and smartphones around the home."
VM would have fact-checked this as it centred around an interview with David Bouchier, VM's chief digital entertainment officer
http://www.telegraph.co.uk/business/...sform-its-neg/

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If anyone would like to keep this on topic and ask about the V6 box.... ask away and I'll try my best!!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Have you any screenshots?.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

We all want to know about its streaming capabilities, please.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes that as well.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Could you please clarify whether the home screen is picture based, like Sky, or whether it is text?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I imagine it looks exactly the same as the current TiVo menus.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That is certainly my suspicion.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think people expecting a total overhaul are going to be rather gutted. It is simply a new smaller faster STB running the same software with a few added extras like built in WiFi, a bluetooth remote and possible streaming to tablets.

It still sounds like it can't compete with Sky Q at all in terms of features. ie the WiFi boosting of all boxes and built in powerline. Soon to be enabled voice searching as well. Also its still only 1Tb which says to me 4K will be limited to On demand and Netflix/YouTube.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Stephen. I think your spot on. It looks (in terms of software just like current TiVo, albeit a hell of a lot quicker!! and I mean quick, you press on the remote five times and it's moved on 5 channels it's very quick, very responsive. Bluetooth remote good, no need to point it at box, hey you could even have the box hidden away if that's what you like.

Have yet to try the full streaming capabilities, apparently we can pause the current playback and pick up on a tablet (iPad in our case) via the TvAnywhere App.

---------- Post added at 20:26 ---------- Previous post was at 20:23 ----------

On a slightly off topic. Do most people have access to the new 3.0 hub? As having had the hub and V6 box installed today they seem to be designed to work together?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Personally, that would suit me fine (we don't have TV in any commercial premises as VM discontinued this as they couldn't make any money on it due to the amount that Sky charges).

Voice searching would be very useful for the sight impaired.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Looks like some new customers are getting this box . as a couple of the installers got given these boxes to install . We still don't know when these will be available to upgrade to . :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Let's see: Much faster, 6 tuners, streams to tablets (for those who need that). Works for me.


Same interface as the current Tivo; not a problem for me; I'm no longer six years old and need pretty pictures! This interface will eventually be replaced by the Horizon interface, so why waste money designing a new Tivo one?


Voice search; I have that on my Amazon FTV and never use it; nice, but hardly essential.


I agree on the hard disc size, but isn't a 2tb version rumoured? The biggest problem is not moving completely to mpeg4

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Imagine Netflix and Amazon just as lists no thanks.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Cheers

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

But we're not talking about Netflix or Amazon. We're talking about a PVR interface; they are completely different scenarios. The current Tivo mix of text and graphics is perfectly adequate. Especially as it is due to be replaced by the Horizon interface, which I'm sure will be graphically very flashy.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Considering pay tv providers PVR's are now putting a greater emphasis on On Demand I don't see the difference. Isn't Series links+ on Tivo blurring the lines between My Show recordings and On Demand ?

I wasn't disagreeing about changing the current Tivo interface more replying to your dislike of richer image based UI's can so many of the world's biggest pay TV platforms have got it wrong.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, good points. Though you think VM would simplify matters and just go for 2tb all round. Does VM still have any boxes in circulation that can't offer mpeg4?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Personally l think its a cast iron certainly that there will be a 2TB version.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Whilst disappointed that the UI will be the same, the six tuners, speed and 2 TB will do it for me.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The UI is perfectly fine as far as l am concerned and the six tuners and 2 TB will certainly be what is required in our household as there are certain times when there are clashes that even with a bit of twiddling here and there are hard to avoid.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I don't dislike them, I just think people over emphasise their importance. For video lists, yes, but, for example, the screen you get when pressing the menu button on the current Tivo, is fine in text; graphics could make it more time consuming to navigate.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Virgin are probably holding back on a feature or two for the big bash on 30 November, don't you think? I'm hoping they will have something up their corporate sleeve. There is also the possibility that other features will be added at a later date just like activating the third tuner after the TiVo was launched.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does the new box have its own coaxial cable or does it receive it's signal by WiFi from your super hub 3?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I would imagine a coaxial cable is used.

If it's using Wi-Fi and your internet goes down, you wouldn't be able to watch any TV.

The same thing happens with Sky Q multiroom boxes. If there is no internet, these boxes cannot be used, but the main Sky Q box is wired to the dish so will still be ok.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

In an ideal world the TV coax would also have the option of going into the SH meaning the wifi for the tv box would still work if the internet went down. Maybe something for a future SH.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

This report claims that there will be a new user interface on the new V6 set top box.

http://www.broadbandtvnews.com/2016/...t-seven-years/

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That is a very brief reference to a new UI. In fact they could claim that the recent update, that seems to have caused all the slow responses to the remote, is in fact a new UI.

---------- Post added at 13:23 ---------- Previous post was at 13:13 ----------

This means that, unlike Sky where any slave boxes require only a connection to the mains, each additional Tivo will require a full installation and require a coaxial cable run to each box. One of the plus points for Sky Q is that each additional box can be located anywhere in the home where there is a decent wifi signal, is very easy to add on, can be installed by the customer and can in fact be easily moved.

Unless There is a Tivo slave box yet to be announced?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

And if you're on Sky Broadband, they may not work very often lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The V6 is connected with the coaxial cable but if you want to use any of the interactive services it has to be connected to a modem. If you want pictures on your TV guide open the guide and push the green button on your remote it then gives you the option to turn them off or on.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, it could be read in two different ways, I guess.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What makes you say that ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Was more of a tongue-in-cheeky remark :D

But, from family member's experience with Sky Broadband, they used to have a lot of problems and outages.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The old Sky hub wireless performance was dreadful it wasn't even dual band thankfully the WiFi coverage of the new Sky Q hub is much improved however why it only has two ethernet ports is anyone's guess considering most of its competitors routers have at least four. I use Sky Fibre thankfully I've not suffered any down time yet , hopefully I haven't now jinxed myself.:D

Is the new Hub 3.0 required for the V6 to be connected to or does it work with older VM Hubs ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Oh dear you have upset thy great doyen of this forum now UC.;):D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Oops, sorry guys :) :angel:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Apologies if this has already been addressed - I did a search but couldn't find a clear answer. I've read on this forum that the new box has a bluetooth remote. Does anyone yet know whether, despite this, it will respond to infrared commands?

I have a Harmony remote that controls all my equipment and if the V6 won't play nicely with it, it would be a show stopper for me. :mad:

Cheers,

Cliff

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

i got a engineer coming Tuesday to replace my tivo box with the V6 box more to follow

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So was your box faulty/ and they said they would offer you a V6 instead or did you phone up? and ask them about getting a V6 box and they said yes you can have one Rob.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I am thinking of doing the same. How much extra are you being charged? Is it a 1 or 2TB?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I asked this a few months ago as I have a Harmony Touch, which is IR only, and Spiderplant replied that it would

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks. Let's hope he's right. I guess we won't really know until these boxes start rolling out more widely.

Cliff

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Apparently, the old Tivo remote will work the V6. I believe Roku boxes will handle both signals.


The only box that I have that won't is the Amazon Fire TV, but that is easily fixed by adding a 'Flirc' which plugs into the USB port. Logitech have a Flirc/AFTV profile


https://www.amazon.co.uk/FLIRC-Dongl...keywords=flirc

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sounds promising then. :)

Thanks,

Cliff

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've asked for a new box as part of a retention package. The sticking point is that they say that they would like to accommodate me, but they are only available in certain parts of the country.

Apparently, new installations are currently limited to the North East & Scotland at the moment.

Has anyone here had a box installed outside these two areas? I'm trying to find out if I'm being lied to or not.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Who says they would lie to you? as their aims are to help the customer and to sell them something.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Retentions will do anything to save a customer

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Indeed as every time our contract is nearly up we phone retentions and we generally get a decent contract renewal deal.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Is it correct the new box doesn't have an installed modem and relies on your box being connected to the router ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

As soon as your account details come up, a pop up appears saying 'its Richard, make sure we lie to him'

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Exactly.

I hope that you're not seriously suggesting that no VM customer has ever been lied to by staff.

I'd be grateful if anybody could contact me who has had a V6 box installed outside the two aforementioned areas.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No not at all, I know some VM customers have been lied to but I wonder if they make an extra effort for you Richard.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

And why would you wonder that? What an extraordinarily strange thing to come out with that bears no relation whatsoever to the subject under discussion :confused:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I second that request.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Spot on!

My old silver original Tivo box (now sadly long gone) was LIGHTNING fast, press a button, instant response, single 50 mhz processor...

...have cancelled Tivo and TV and gone to Humax Freeview play...

---------- Post added at 01:00 ---------- Previous post was at 00:57 ----------

No they won't.

Customer since 2000 when they launched <gasp> 512k broadband.

Last price rise was one too many. Rang retention's, cancelled phone and Tivo.

They asked why, I told them 3 price rises in 12 months.

No arguing, no "won't you stay".

Now saving £19/month.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I can confirm that I'm in the South West and had the V6 installed.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Here come the accusations of being lied to, and probably a threat of legal action...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Did you phone them up to enquire about the V6? or did they contact you about having a V6 installed?

---------- Post added at 09:44 ---------- Previous post was at 09:43 ----------

As night turns to day and day turns to night one imagines.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It appears the new box needs to be connected to your Hub according to this link , what will happen for those who have their TV service located a great distance from the Hub. Surely using Netflix 4K and YouTube 4K will rely on a decent enough connection to your hub and most will try wifi.
https://community.virginmedia.com/t5...s/td-p/3248075

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The question about streaming on the V6. It appears to be the same for you people with 2 TiVo boxes? Only difference is they have to be ethernet connected. As we have one V6 and one TiVo, it's pretty much the same, the data goes via the SuperHub 3.0, it's just the V6 sends it via Wifi.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for that info as yes it is certainly makes good sense to beta test it and obviously Virgin will announce more info on it come the 30th of November as l would imagine it won't be given a full national release until early next year when they are happy that most of the bugs have been ironed out and that it is working smoothly.