Originally Posted by Nedkelly (Post 35822373)

General Maximus Lincoln was done first 2 weeks in Jan as they didn't want it to run into Feb :)

Originally Posted by Nedkelly (Post 35822373)

General Maximus Lincoln was done first 2 weeks in Jan as they didn't want it to run into Feb :)

Originally Posted by pip08456 (Post 35822375)

Was it done correctly one wonders.

Originally Posted by General Maximus (Post 35822500)

they need to do an internal investigation and find out what has gone wrong. Presumably these things get planned well in advance and things are looked at such as equipment costs, man hours etc. How can you make a press statement saying that the majority of the country will be upgraded before Christmas 2015 and then delay it by over a year. It isn't as if a part has been delayed or somebody has left and you need delay it by a month. Something serious has got to have gone wrong for that happen.

Originally Posted by General Maximus (Post 35822500)

they need to do an internal investigation and find out what has gone wrong. Presumably these things get planned well in advance and things are looked at such as equipment costs, man hours etc. How can you make a press statement saying that the majority of the country will be upgraded before Christmas 2015 and then delay it by over a year. It isn't as if a part has been delayed or somebody has left and you need delay it by a month. Something serious has got to have gone wrong for that happen.

Originally Posted by Skie (Post 35822489)

Just checked mine.

Was originally December 2015
Then Feb 2016
Now: Between September 2016 and February 2017

So basically I'll be on another price increase before getting it!

Originally Posted by denphone (Post 35822768)

Mine was January 2016
Now it is February 2016

But one suspects that will be changed soon if the past is anything to go by..

Originally Posted by BenMcr (Post 35822781)

They were wrong.

100Mbit sold before 24th November 2015 goes to 150Mbit. And the older 152Mb (which ceased to be sold on 1st October 2015) goes to 200Mbit

100Mbit sold after 24th November 2015 doesn't qualify for an upgrade.

Originally Posted by BenMcr (Post 35822781)

They were wrong.

100Mbit sold before 24th November 2015 goes to 150Mbit. And the older 152Mb (which ceased to be sold on 1st October 2015) goes to 200Mbit

100Mbit sold after 24th November 2015 doesn't qualify for an upgrade.

Originally Posted by BenMcr (Post 35822795)

The tiers sold since the 24th November 2015 to new broadband customers are SuperFibre 50, VIVID 100 and VIVID 200. None of these include a further speed boost. These tiers are also the ones that are available to any existing customer making a change to their core bundle.

SuperFibre 70 and VIVID 150 are speed boost tiers only for customers who took out either 50Mbit or 100Mbit before the 24th November 2015, who remain on those tiers and haven't made any other changes to their core bundle.

Originally Posted by BenMcr (Post 35822808)

Not as part of this set of speed boost changes. What plans there may be for any further changes I'm not party to.

Originally Posted by Ken W (Post 35822780)

Just to put a spanner in the works.

I was in the VM shop in Reading today and they 100Mbs will increase to 120Mbs not 152Mbs as 152Mbs no longer exists.

Either they have the wrong info or VM have changed the goal posts.

I think it is cases of the left hand does not know what the right hand is doing!

Originally Posted by joglynne (Post 35843001)

OK, VM are starting to get on my wick!!!


Considering I was originally told to expect the upgrade early 2016 I think their magic cables need a kick up the backside.

Originally Posted by joglynne (Post 35843001)

OK, VM are starting to get on my wick!!!


Considering I was originally told to expect the upgrade early 2016 I think their magic cables need a kick up the backside.

Originally Posted by joglynne (Post 35843001)

OK, VM are starting to get on my wick!!!


Considering I was originally told to expect the upgrade early 2016 I think their magic cables need a kick up the backside.

Originally Posted by pip08456 (Post 35843006)

Just what are you going to do with that extra 48Mbps that you can't do now?

Originally Posted by Jon22 (Post 35840822)

Speed upgrade is finally ready here. Bit of a moot point as now on a 100Mb with a new contract.

Have had a change of WAN IP earlier. Possibly moved to a new CMTS? Connection tab still says that we are on Telf11. I thought WAN IP addresses, whilst not being static, are unlikely to change often with VM?

Originally Posted by pip08456 (Post 35843590)

I think the trouble is more the marketing dept rather than the planning one.

I can see the board meeting.

Planning perhaps says "We are commencing a 4yr rollout of increased speeds."

Marketing comes out with "how many homes passed within x time?"

Planning says "y# within a year but some will take longer due to other issues."

Marketing says "Thats OK with y# we can go with done within a year."

Planning "But we can't do it within a year, we have areas that need more work and it will take longer than that."

Marketing "You let us worry about that, you do the work we'll do the selling. Can you get new customers on the new speeds within a year?"

Planning "We could if you don't mind increased congestion in certain areas until we can get the upgrades done."

Marketing "Oh, that's not a problem we'll just rebate customers until you get the upgrades done, we only bother about selling it in the first place."

Accounts "That's a good idea Marketing, we can increase our customer base that will attact extra investment in the company and it will look as if we have less churn."

Planning " I give up, it will be done when we can do it. You two do what you want, it'll still take 4yrs min. I'm off."

Marketing to Accounts (once Planning's gone) "What's up with him?"

Originally Posted by dr aardvark (Post 35844664)

bah! this is rubbish.

I have been told for several months that the upgrade will be in june 2016 (and still was up to a month ago) but now i check and its sept-nov 2016.
At this rate i'll never get it.

Originally Posted by General Maximus (Post 35848805)

It is the other way round. You get it before everyone else even if the network isnt ready for it yet.

Originally Posted by ntluser (Post 35850373)

Given that Virgin cannot guarantee speeds irrespective of what speed level you are on they tend to rely on the "up to speeds of" description.

However if you are receiving 50Mbps, this may well be OK on the 50Mb service but not so good on the 100Mb or 150Mb service.

I'm wirelessly using the 150Mb service on my Windows 10 Laptop but on a number of speed test sites I can barely get over 100Mbps.

Surely as a minimum one should be getting more speed than on the lower, cheaper service. If you don't then what is the point of paying more for the higher speed level if is not significantly better that the level below?

Originally Posted by RobboEdin (Post 35850387)

You are, of course, completely sure that the wifi adapter in your laptop is capable of speeds higher than 100Mb?

Originally Posted by ntluser (Post 35850400)

I have a wireless Gigabyte LAN 802.11/n adapter with a Virgin Superhub3 modem and an Airport Extreme 801.11ac router so I'm hoping that they should be able to give me the best speed.

Originally Posted by japitts (Post 35850414)

I recently fell foul of the exact same problem - I always used to get 75Mb/s consistently wirelessly on the "upto" 70Mb tier. Moved to 100Mb/s and would not exceed ~85Mb/s for want of trying. I just didn't even contemplate WiFi being the hold-up, expecting to max-out at 90-95Mb/s.

Sure enough though, WiFi and 100Mb ports on my (now old) router were the hold-ups. Lesson learned for me, router kit might only be capable of 90% of what it claims via wireless, in the real world...

Originally Posted by ntluser (Post 35850426)

That's quite possible. I think one is gigabyte LAN /n and the other is gigabyte LAN /ac. Helps to explain why users with the same 150Mb service can derive different internet performances.

Originally Posted by hedgie (Post 35858116)

I was on 152Mb and typically got 110Mb/120Mb. Now I'm upgraded to 200Mb and typically get 150Mb/160Mb.

Any advice on what I would likely get if I downgraded to 100Mb...

Best

:)

Originally Posted by Ignitionnet (Post 35858117)

100Mb.

Originally Posted by Mythica (Post 35858188)

My upgrade from 152 to 200 says it's ready on the postcode checker and when you sign in it says will be ready by the end of August 2016. It's September now.

Originally Posted by SnoopZ (Post 35858190)

Rebooted your modem?

Originally Posted by Mythica (Post 35858208)

Yes but as far as I'm aware the upgrades aren't automatic, you have to request it.

Originally Posted by SnoopZ (Post 35858210)

Oh yes i requested from 'My Virginmedia' so do that if possible.

Originally Posted by Mythica (Post 35858216)

I can't, it says it will be ready by August 2016....

Originally Posted by Mythica (Post 35858216)

I can't, it says it will be ready by August 2016....

Originally Posted by jb66 (Post 35858228)

You should be renegotiating your contract due to the price increase anyway

Originally Posted by Kushan (Post 35859816)

Power levels seem ok, phone in.

Originally Posted by ntluser (Post 35858130)

The difference in speed will depend on a number of factors.

The speed you get by plugging your computer directly into your modem by ethernet cable will be faster than the speed received wirelessly from a router.

I had problems with my speeds and despite having an I5 laptop and an I7 laptop being given the same speed at the modem the I5 laptop was significantly slower than the I7.

Unfortunately, having your speed upgraded also means having your hardware upgraded, especially the processor and the network/wireless unit if you want to benefit from the increase. Hope that helps.

Originally Posted by Mythica (Post 35859831)

Seems Virgin Media have give in updating the post code checker and the date of update in my Virgin media. A few people including myself are stuck with the your speed increase is now ready sign in to my Virgin media and when you do it just says will be ready by the end of August 2016. Funny thing is the original date used to be November/December 2015 I believe. How do they get things so wrong.

Originally Posted by Live_Steam_Mad (Post 35882028)

I am on a Virgin Ambit 256 modem and using my own Belkin F5D9230-4 v5111 router, firmware 5.02.08, with 20Mbps down and 1Mbps up in the speedtest to my desktop PC which is a cabled connection (Ethernet), Ambit 256 says that the "Maximum Downstream Data Rate : 21483000".

Anyone know when I will receive 70 Mbps ? When I log into my Virgin account I get "Hold on tight. Your speed boost is on the way…

Your speed upgrade will be ready to take your connection from up to 20Mbps to up to 70Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between January 2017 and January 2017". The Find out more button to the right of this takes me to a PDF which is mentioning about call charges!

Well Virgin had better get a move on to upgrade me since it is now Jan 24th 2017...

Will I be likely to receive a SuperHub 2 (or 1 or 3) ? Or will they just leave me with my ancient Ambit 256 (that isn't even wireless LOL) ?

My Area Code is 01, I am in St.Helens NW England.

Regards,

Alistair G.

Originally Posted by djmagnifique (Post 35882030)

You need to call Virgin, the Ambit modem has a maximum speed of 20mb

Originally Posted by General Maximus (Post 35882031)

I am really annoyed with myself. I have just wasted 15 minutes typing out a massive long post telling your to ring customer services because I thought that you had an ambit250 and I explained the limitations of it.

I'll keep it short and sweet now. The ambit256 is a 4 channel modem and can handle 70mbits no problem; I had mine on 120mbits for ages before I upgraded to 200mbits and needed a shub. Whilst it is more than capable of handling the speed, I am not sure it will actually work. A config file has to be written for it and as this particular model is very old and the 70mbits tier is fairly new, I am not sure they would have written a config file for it. Tbh I would ring customer services tomorrow and pretend you are confused and concerned that it isn't going to work. They'll defo post a new shub out to you and the chances are that they'll also upgrade you over the phone and the speed increase will take effect when you activate and register the shub.

You have done well keeping the ambit256 for this long, it is a cracking mode. I haven't got time to look up your router now so I don't know how old it is. I would definitely check the wan to lan throughput and make sure it can handle the speed increase.

Another word of warning. Once you get the shub, hook it up, register it and let the latest firmware come down, the very first thing your need to do is go into the gui and put it in modem mode so you can continue to use your current router as you are now.

As a further bit of info for you, the maximum downstream rate has nothing to do with what the modem can physically handle, it is the speed VM provision you for which in your case is 20mbits. When you get a shub and the speed increase you will see it change to something like 77000000 for 70mbits even though the shub is good for 400mbits.



no it doesn't

Originally Posted by Synthetic (Post 35882049)

Is it still possible to get on the 152mb config as a new customer?

IE is there a chance CS would put me on that profile? Or does it not exist anymore other than auto upgrades...

Originally Posted by jb66 (Post 35882053)

Its not possible, just 50, 100 or 200

Originally Posted by jb66 (Post 35882045)

Yea it does.


Your thinking of the vmng300. So double annoyance

Originally Posted by Mythica (Post 35882055)

I still don't understand how they haven't finished the speed upgrades yet.

Originally Posted by jb66 (Post 35882073)

They have probably finished. Some people have upgraded to new tariff that's not applicable or have a abnormal code on the account that's stopped the upgrade

Originally Posted by General Maximus (Post 35882064)

I don't believe it :doh: I have got a good excuse, I was in hospital for 2 weeks over xmas with a back injury and I am heavily dosed up on morphine and other meds which is affecting my memory and cognitive ability big time.

Originally Posted by General Maximus (Post 35882031)

I am really annoyed with myself. I have just wasted 15 minutes typing out a massive long post telling your to ring customer services because I thought that you had an ambit250 and I explained the limitations of it.

I'll keep it short and sweet now. The ambit256 is a 4 channel modem and can handle 70mbits no problem; I had mine on 120mbits for ages before I upgraded to 200mbits and needed a shub. Whilst it is more than capable of handling the speed, I am not sure it will actually work. A config file has to be written for it and as this particular model is very old and the 70mbits tier is fairly new, I am not sure they would have written a config file for it. Tbh I would ring customer services tomorrow and pretend you are confused and concerned that it isn't going to work. They'll defo post a new shub out to you and the chances are that they'll also upgrade you over the phone and the speed increase will take effect when you activate and register the shub.

You have done well keeping the ambit256 for this long, it is a cracking mode. I haven't got time to look up your router now so I don't know how old it is. I would definitely check the wan to lan throughput and make sure it can handle the speed increase.

Another word of warning. Once you get the shub, hook it up, register it and let the latest firmware come down, the very first thing your need to do is go into the gui and put it in modem mode so you can continue to use your current router as you are now.

As a further bit of info for you, the maximum downstream rate has nothing to do with what the modem can physically handle, it is the speed VM provision you for which in your case is 20mbits. When you get a shub and the speed increase you will see it change to something like 77000000 for 70mbits even though the shub is good for 400mbits.
no it doesn't