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Sky Atlantic is Sky's equivalent of VM's Tivo. It will have little impact on current customers as both have been around for more than a full contract period so Sky customets probably don't really see Tivo as all that much and VM customers probably don't actually care too much for Atlantic. Its only on forums where Sky customers seem to think the world cannot live without Atlantic and VM customers think you can no longer watch tv without Tivo are these irrelevant things relevant. The rest of the world couldn't care less. |
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I struggle to find anything worth watching these days ...
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Today my wife was going through all the channels on VM (the same as Sky) and said to me, ' all this money we pay out for channels and most of them are crap' and l just laughed and for once l totally agree with her.
We all moan that certain channels that customers want ie Atlantic etc, is there for Sky, yet l have never watched it. Premier Sports (or Setanta) is on Sky but not VM l would love to see that channel - so the viewer wants and wants, But as VM Say's 'we are in talks' |
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2. You think there'll be any more to watch on Sky? :D |
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I'm not!
I get the minimum TV service free with the phone line , but I hardly ever use it! I f I watch anything I use the freeview tuner in my DVD/HD recorder .. the rugby that was on this afternoon for example. I also have the 50Mb broadband and get a bundle discount for having all 3 services. |
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A problem here is that some customers of VM and Sky are paying too much money for what they get.
I am to blame also as l pay a staggering £75.00 for VM each month, that inc tv ,bb and phone. for XL, on Sky l pay £80.00 per mth, but only get Tv, but get the whole lot. If l stopped and went Freeview, l would not get the football. So l cannot complain, BUT l can complain that if these companies stopped giving away freebee's to NEW customers, then l think it would stop. As an existing customer l cannot get the same deals as new customers. ie my mother in law can get BB for half price, whereas l pay the full price and VM say l cannot change it. I have been told that we have to pay the top price for Tv bb and phone to cover the cost - unless someone knows different, we also know of someone who can get the SAME package as us,- £15.00 cheaper |
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£155 per month for TV/Telephone/BB - heavens above!
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If l could get VM cheaper then l would go with VM, but VM have told me that they cannot reduce my cost, yet what annoys me that l hear on this forum, that they can get the same package cheaper.
An yet, yet VM offer cheap deals for everyone else, but for existing customers they cannot get the deals. |
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Why do you have both Sky & VM?
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Hugh, I have Sky as it gives me the full package, l joined VM to get the phone line and BB. I also get free ESPN for the football.
Now with the financial problems going on now, l have to get rid of one of them, I cannot afford both, Sky will not reduce the cost, and we have asked VM and they have said as established customers we cannot change the deal. This is what annoys us that other customers and new customers are getting better deals than us. For example we are paying £25.00 for BB, and new customers are getting it for £11.99 and VM won't change it |
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Why pay for sky and vigin services £150 together you can only watch one at a time more money than sense?
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It sounds as if when Sky get fibre broadband, then you could move completely over to Sky and save a lot of money. I think when Sky get fibre BB, a lot of people will consider moving to Sky and VM should start to plan to counteract that, given that ATM, Sky win on TV and Phone and VM omly have BB and Tivo and one of those will soon be neuttralised. Tivo wll keep me, but how many others will seriously consider Sky when they get fibre? Quite a few I think. |
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Indeed. There are, according to this post, only 64 :)
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This Price increase has seriously made me question the cost of my services. It has also made me realise how expensive Virgin is compared with Sky. I have just been on the phone to both companies and I am shocked with what I have heard.
I am on the top VIP package, with two TiVo boxes, and pay around £105. Needing to cut costs I managed to get Virgin down to around £69.90 by cutting the phone extras, loosing Sky Sports and sky movies, while lowing my Internet to 20 meg. Fantastic I thought... I then asked about keeping Sky premium and the costs went back up to VIP levels. well £99 (no HD) I then phoned Sky and amazingly they only wanted £60 for their full Broadband, TV and phone package without the sports and movies. This included multi-room and HD. With Sports and movies it came to a price of £88. OK I would loose TiVo, ESPN, the great OD service and broadband would be 2 meg instead of 20, but I could keep sky Sports and sky movies, get more HD and finally experience Sky Atlantic for myself. |
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WOW Just spoke to Sky all that I have now is: £53 + £9 + £10.25 + £10.25 = £82.50.
I'm better off staying lol. |
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I was told if you get multi-room you get sky HD included. I love my Virgin media services but honestly, i just don't know if the extras are worth th extra costs. |
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Plus the cost of the phone line, normally £12 (and, if you don't have a BT line already, possible £150 install charge).
Easy to cost sky without taking that into account. |
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Sky is far more expensive for me too if i wanted to just replace the TV part of VM, if they dropped the HD charge of £10.25 a month then maybe it could be a viable option.
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I just rang them back to confirm was given the same info. |
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It's for what i got now which is XL TV, Movies and sports collections, ESPN, Prem HD, Multiroom.
Then there's the £12 phone line charge on top of that which you MUST have if you want multiroom. It was for 2 Sky HD boxes. So would be a upgrade in channels and a down grade in boxes because I have 2 TiVOs. I pay £72 a month, come April 1st. Thats with what I listed not the phone line. |
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I was thinking of going to VM, but over a farce today with my son, FOUR calls todayto various parts of the world, to try and sort out a problem, and today it was his FIRST DAY, and they made a cock up. l might stay where l am
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most of the time me and my lady watch normal tv 1 to 5.. i dont know why i bother with sky and virgin media? |
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Cheers Grim |
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really is a chore to watch SD on a big TV these days. |
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So what are people finding when they phone up and complain about the price rises? Are retentions actually bringing it back down a notch or are you told nothing can be done?
Also can someone confirm I can leave without paying cancellation fee as they have changed all the pricing? |
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Called retentions explained as pensioners money was tight could they help in any way going to rise £4.50 from April,from 99.45p
Now on same bundle but at £96.45 on new 12 month contract.this includes a £2 loyalty bonus[Runs out 2014 or on new contract deal] been with cable since Nynex days |
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Besides, there's not a lot they can do for me anyway; seeing as I'm on XL for everything but BB; and that's being doubled in time. Quote:
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Well sky are currently offering ridiculously good deals especially via cashback sites so I will probably phone and cancel and wait and see what they offer me.
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Well just made a sky basket and it's about £4 cheaper per month for exactly the same package. But there would be a one off cost of £199 for a HD sky+ box as I want multiroom. This is off set by the fact I can get £100+ via quidco cashback, and an additional £100 M&S voucher. Sky has more HD content and F1 channel which is huge for me but...
- Internet is much worse - Only dual tuners in their Set top boxes right? - I dislike the sky interface - No on demand - I have to have a sky dish and BT wiring all redone - it's murdochs empire - TIVO looks promising in the future once they perfect it at VM The hassle of changing to save a fiver per month with internet that will annoy me.... I think I'd be happy with VM just knocking a couple of quid off my bill. I will ring them tomorrow. |
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How does everyone know they will review their prices in september? I read that a lot on here. Is that when they are fixed until?
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Sky froze their prices last year, advertising it as frozen until August 2012.
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Why not let sniper007 make his own mind up , only he knows his requirements , I'm sure if he needs advice he'll ask , be it here or the Sky section.
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I rang up vm got myself a Tivo and accepted the rise and spoke to vm about this so got a small discount ! like my wife said to me :- put up, shut up or move on ! lol so i put up and shut up ! lol
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The thing is it's all or nothing. They make it very bad value for the customer to NOT get a full package with either company, so it's basically all sky or all virgin. I like the Virgin broadband which is important to me, but sky TV is better.
I tried to reduce my cost by looking at Virgin M level and it's so deliberately inferior to TV XL that it's justfunny. For me I only require 2-3 of the XL channels but yet I have to subscribe to the whole thing to get it. The best/fairest way would be for a company to come forward and charge on a per channel basis, but that business model will never happen because there are two main competitors (sky/virgin) that like their current package business models which they gain a lot of money from. Of the 200 odd channels I probably have on XL I genuinely watch and record from perhaps 20 of them. Want Nickjunior for kids? Requires XL. No other method to get one channel from XL you want. |
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Well, I just gave Virgin one last chance to try and keep me and they just can't match the discounts (well I say match, they won't offer any) offered to me by sky. I really need to save money and unfortunately, in the short term at least, Sky are the cheapest option. :(
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Yep. It comes down to price. Becoming a new customer with either obviously is going to be cheaper due to new customer deals.
What I want to know, is if I phone up and they offer me TIVO to keep me happy, can I keep my existing 2 x V+ HD boxes so in effect I get a third multiroom for free if I connect up the cable to that room? I'm assuming I would be asked for the box back and/or I can't just hook up another room willy nilly, or atleast not legally. Surely a cable feed is a cable feed though and if I split it and feed to another room...it would work if I have an activated STB? |
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It will be good for you to try out sky for a year, then in the future you can always play them of against each other, I have just terminated VM for TV and Phone and gone back to Sky i have got Sky world with HD pack (F1 in glorious HD)for 12 months all for 23.50 a month 75% off plus £50 credit to my account unbelievable deal, after 12 months will see who offers the best deal again. As a side note activated Sky anytime+ yesterday and really impressed lots and lots of content, have to use the +1 channels now again for recording, miss the 3 tuners but thats about it.
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TBH I am still questioning my decision as I will be going from fast BB to very slow BB + I have an aweful feeling I will miss TV immensly :( ---------- Post added at 12:18 ---------- Previous post was at 12:16 ---------- Quote:
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I switched to Sky at the start of the year and if prices do go up in September then the way I look at it is like this, what's the worst scenario?
Be with Sky who put up their prices and provide all the TV programmes that I want to see or Be with Virgin who put up their prices and don't provide all the TV programmes that I want to see |
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i had sky before for tv only and keep getting offers to come back , by far the best offer they have sent, coincidence ? them knowing i left for virgin and that bills were going up. we kept Virgin XL broadband and have Anytime+ thru that. https://www.cableforum.co.uk/images/...2012/03/17.jpg |
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"23 HD channels at no extra cost" they say, yet when you look at the TV XL vs TV L channel list you will see that the main difference is premium HD channels. FTA HD is of course included in L as you would expect.
smoke and mirrors eh ? |
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Of course, the "23 HD channels..." probably only refers to their top, XL, pack which does indeed list 23 HD channels in its line-up. So no, not "smoke and mirrors" at all. Just a statement of fact, as far as I can tell.
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May have made the wrong decision but I decided to stay with Virgin in the end. Sky Atlantic, extra HD and cheaper subs just wasn't enough to take me away from super fast BB, TiVO, ESPN and great VOD.
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Can anyone confirm VIP50 price increases (with 2 TIVOS). VM wrote to me to say that my bill was going up just over £4 per month, but I have the latest bill and it has gone up over £7 per month! It looks like they have added an extra TIVO fee onto the bill. I only ordered my 2nd TIVO last year for the imminent multi room streaming and to because we were told signing up before a certain date (November if I recall correctly) that we wouldn't be liable for the TIVO fee on the 2nd box. Is this a billing error or have I been shafted? Apologies if this has already been discussed.
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I rang and spoke to a retentions guy yesterday. He used the following things against me:
1: Lied about how much up/down I use "on average" claiming hundreds of GB per month. 2: Claimed virgin are VERY competitive and basically harped on about how their broadband is amazing and nowhere else would get close. I expained over and over that I don't care for the 50mb broadband (I do really) and that I mainly just wanted to go to sky to reduce costs and get slightly better TV. He just went round and round in a circle hapring on about how their broadband was amazing. I told him that ok that's all nice, but can I still cancel given you have risen prics on all three things and would I suffer cancelation fees as a result. Took me about 15 minutes for him to basically admit that yes "you can go down that road if you feel you must do". I said all I really want is for you to reduce the increase of £4.10 down to just £1 and I will stay with you. Couldn't give me any discount if I stayed on 50mb tier. If I came down to 30mb broadband he would discount it by about £8. Not worth it to me. I said I would consider my options for a day and then ring back if I decide to cancel. He was pretty stubborn, polite, but stubborn. I basically told him I disagree with his findings of my broadband usage and he was quite intrusive as to what I use it for. lol. I was like...err stuff, now get lost. Sky could be in my future.... Gonna give it some thought over next day. |
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I've had to read your post several times, and I'm still not sure I've got it right? You wanted a £3 discount, but refused an £8 discount when the only difference would be to drop your broadband from 50 to 30 mb, before watching it double to 60? Alrighty then...
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That's how I read it too. Maybe we're both wrong? :D
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Not going daft then. When I read the post I went back to the start again,thought I had misread it :monkey: |
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I rang retentions today to see if i could cut my monthly costs as I had Talk unlimited on landline and sky movies and sports with xl tv, tivo and v+ and 20mb broadband soon to be 60 mb.
Didn't use the landline hardly at all and wasn't watching movies so cut phone to basic and done away with movies saved me £18 a month.:) |
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As for the rep I spoke to, yeah it pretty much was a lie. Quoting figures that were nothing like what we use (of which I do measure from time to time). Quote:
Why the hostile attitude towards my posts? I don't expect something for nothing. I am weighing up my options is all. The fact is Virgin is not looking particularly attractive to a lot of people at the moment. It's not just the price rises. STM changes, lack of HD content, lack of F1 channel without taking out sports, extra charge for skysports HD channels. Before anyone tells me I can always go to sky....yeah I know. I am in talks with them. I'm just looking for the best for my money in these hard times so give me a break please. |
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Of course it's not necessary to ring retentions. I'm not sure what your point is but you come accross with the upmost disapproval of doing so. I also don't generally go in threatening to cancel unless I mean to do so just for the record. Anyway... ---------- Post added at 10:17 ---------- Previous post was at 10:15 ---------- Quote:
I just checked actually and it states that I will be doubled up to 100mb between October 2012 and July 2013! |
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You did rather come across as slightly unrealistic-as far as I'm concerned you can't expect to keep all of your current services AND reduce your monthly outlay, and so dropping your broadband tier and saving £8 to me seems excellent. Had you been clearer about why this isn't acceptable to you then my response might well have been different. But you weren't.
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a) reduced my monthly bill by around £10 ( the bottom line is £10.50 less than I paid per month prior to doing it,the break down does not interest me) b) Had my V+ moved to another room ( I swapped back but that is another story) c) Had a 500bit ( is that right) TiVo put in. The call charges were changed - but as I hardly use the phone I did not care.( they remain around the same each month, small change) My BB remained the same. |
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Just a note of caution to customers who are considering going to BT in that if customers were unhappy with Virgin putting their prices up this year then BT l am afraid putting their prices up at twice the rate of inflation.
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Sorry could not resist :p: |
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Bob Newhart & also Victor Borg rate up there for me. Stuck in a time warp that's for sure :p: |
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More price rises on the way l am afraid.:(:td:
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I totally understand that price increases are the way of the world however for some people this will be the 3rd price increase in a 10 month period. People will argue that one of them was driven by SKY however in less than a year some people will have seen their package jump by £8 per month. That's £96.00 per year more than they originally contracted for! Under J3 of Virgins terms and condition, does that mean we can cancel the phoneline if unhappy about the increase? J3 If we and/or Virgin Media Payments: a) increase our charges under this agreement b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or c) make significant changes to the terms and conditions of this agreement (including the other legal stuff), you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. It might be cheaper for people to cancel their landline service with Virgin and take a much cheaper mobile contract with them instead. |
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I was with Sky a very long time, and in that time they increased there price ONCE a year, and last year they froze the price until this year when the price will go up, by £2.00/£3.00 and it is worth every penny.
For the life of me, l cannot understand how VM can justify the increase again, there are NO new channels, and none on the horizon, yes they might say we have increased the technology for TiVo. I can see quite a lot of customers leaving due to this, there might be the die hard VM customers staying as ' they don't want to put money into Murdoch's pocket' but they no longer run Sky. By Christmas, l intend to go back to Sky, despite the cost as there are no worries about channels, when they come out they go straight onto the EPG. With VM you wait months. I recently spoke with an engineer of VM and he told me that even though they are busy installing, they are also very busty disconnecting customers at a higher rate. VM pull your finger out, but there again they don't listen to customers. |
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I can see Virgin heading into trouble now.
With BT rolling out faster broadband a situation is slowly developing where its going to be a straight up choice between BT and Sky. ESPN will shortly be pretty much worthless and the price of Virgin's services are going up? |
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I don't like to say this but Sky will win hands down, and its not a question of paying high prices with Sky, With them you do not need to worry about channels.
They are introducing channels and new technology all the time, whereas VM are in a time warp and its customers are suffering because of it. Some customers may say that they are getting what they are paying for. But look at it this way, VM are putting up the price again, are they getting anything new, and you cannot class +1 channels as new, the answer is no. This is not me having a rant, but this pure logic. All bills are going up, but people are not earning lots of money and it will come to a crunch when bills will come to high and change to Freeview channels - its that simple. VM will price themself out of customers. ---------- Post added at 13:22 ---------- Previous post was at 13:19 ---------- Denphone, if you left VM, you can still keep the phoneline, thats the only thing decent on VM. When l was with Sky, we used the VM phoneline so that they could check on you, which l believe VM are now doing to its customers. |
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So, which of you have actually received the letter ?
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