Re: General TiVo Discussion Part 2
 

I was worried about that too, so double checked at the end of my call to order (Still no email!) that mates rates would continue, and I was told that it would still apply.

If it doesn't then they'll have to deal with a very angry me.

Re: General TiVo Discussion Part 2
 

Not too sure about that as you would still end up with crossovers on each thread:confused:

Re: General TiVo Discussion Part 2
 

I probably think i do have something extra to equate the extra £3.00 on my bill but is a small amount soi will wait for my first new bill to come in and check it as easier when i have a hard copy of the bill which is itemised than go through it all on the phone with them at the moment .

Am happy that is it being instaled on Wednesday 13th and will have a new toy to play with lol. :)

Re: General TiVo Discussion Part 2
 

I have just been told by CS that once the TIVO order goes through is get my family member to complete the mates rate offer form again.

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Any Virgin employees on here with no mates that can adopt me for the discounts they get lol

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Get in the queue:D:D:D

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After seeing everyone report their install dates, I'm impressed with VM with how close the install dates are after sending out the emails. It makes up for the 4+ months between registering and getting an email :)

Re: General TiVo Discussion Part 2
 

Don't think there is a need for a seperate thread.

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'cept for those of us who haven't received our emails yet and are being good and not calling (mostly because we don't have a number to call LOL) :P

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I have not received my mail yet as well.:(

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So does that mean all VIP20 upgrades to VIP50 will not be charged an extra £30 activation charge, and only be charged the £149.95 TIVO installation?

Re: General TiVo Discussion Part 2
 

Call 150 as I did and be upfront as to why you're calling.

Re: General TiVo Discussion Part 2
 

Don't you have one already? Or am I mixing you up with another member? But at least I know I'm not alone. I've been really patient and not whinged at all, but it's driving me crazy watching all these people ordering

I think it's probably too late in the day now, but if I haven't got it by early tomorrow morning I very likely will do that. I was trying to be 'good' and not queue-jump, but I can't stand it LOL! I like the way you handled it, so will very probably ring tomorrow morning. Fingers crossed I get a CS agent who's as helpful as yours was :)

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Also trying to be good and not queue jump....

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Here's hoping i receive my e-mail tomorrow.

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I am a VIP 50 customer and asked for two boxes. I was told that the first box was at £149.99 and no install fee but for the second box i must pay £199.99 plus £40 install. I declined to take it up.

Is this correct or are they having me on?

Re: General TiVo Discussion Part 2
 

Same, otherwise I may (or may not) be found guilty of queue-jumping........ :-P

Re: General TiVo Discussion Part 2
 

Ive had the email: Q: How long will the option to phone and get it for £150 be for.
2: Would you keep the Cisco box as your second box. or the Samsung V+, reason i ask is one of the original features mentioned was the ability to stream recordings from the tivo to a V HD box, now this really appeals to me, but will this be possible with a V+?
Thanks.

Re: General TiVo Discussion Part 2
 

Strange that I'd be told it'll stay on and you've been told it won't.

Any staffers able to say what should happen?

I'm not too keen on upgrading if it does disappear, it was a nightmare getting the discount sorted in the first place!

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How sad am I - not only compulsively checking my mail in outlook, but I keep logging into my webmail to make sure it hasn't fallen into the spam filter (sigh)

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Yes I do have one and I did pre-reg as well so I still have not received my email?

Also i would do what Passingbat has said as well as most are queue jumping so do not be left behind and join the rush?

Re: General TiVo Discussion Part 2
 

I ordered 2 boxes and was told it was 2 X £149. I paid by credit card just in case the raised credit level only allowed for one box and things got delayed trying to sort things out (he said I could just add it to my bill, but I thought I'd err on the safe side).

Re: General TiVo Discussion Part 2
 

Give them a call on 150 as some of the others have done and explained that you have not received the email but you are wanting to order the box?

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Fair enough - just confused me for a minute (though it doesn't take much this past couple of weeks LOL).

I think I will do as passingbat suggests tomorrow. If I remember rightly CS closes at 8, so I figured even trying at 7 with all those calling after work might be a bit of a nightmare. I'll ring tomorrow morning.

Heading off to start watching my V+ to get it cleared in anticipation...

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Call now and watch TV just put the phone on loud-speaker?

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Okay - you twisted my arm :P - I'm holding on 150 now so we'll see how far I get.

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Not AFAIK, the offer is for as many as you want on the account. Try calling back.

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Also awaiting the email as the slots fill up :(

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Well he 'tried' to be helpful, but I got absolutely nowhere. He said there wasn't anything he could access from my account and he couldn't give out the number, that the email should hopefully be with me in the next 24 hours. He said there was an email on the system which he's sent out to me, but it's just a generic TiVo information one as though I've just rung and wanted to find out a bit more - not even the info that was in last week's email.


This is depressing now that I actually called! I tried to explain others have got that info, but he was adamant that there was no info he could give me, that it would all be in the email which would arrive in due course :(

Re: General TiVo Discussion Part 2
 

Just call 150 as most have done on here and explain, I know that some will not agree with it but that is what a lot are doing over forums and blogs?

---------- Post added at 19:53 ---------- Previous post was at 19:50 ----------

I do not know the phone number as I won one and i would call again and ask to be put through to the sales/tivo sales team?

Re: General TiVo Discussion Part 2
 

I personally wouldn't recommend calling before you get your email. They've been done in batches for a reason.

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Have any XL customers been emailed/called yet, or is just VIPs? Or maybe it's being done by region?

Re: General TiVo Discussion Part 2
 

Supposed to be VIP's first, then our triple XL's, then our XL customers.

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As an L TVs subscriber would i get the 6 months half price upgrade offer to XL TV?

Re: General TiVo Discussion Part 2
 

Calling 150 for me, i just get stonewalled at the 1st agent, basically been upfront like others have said etc, dont seem to get anywhere!
Must be VERY csa specific!

Re: General TiVo Discussion Part 2
 

That offer has now ended, Gavin.

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Yup - I suspect a few got through and perhaps there has been a warning sent round to have agents say wait.

Though I am VIP50 - so according to DF's post above, that should put me in the first'ish batch??

Re: General TiVo Discussion Part 2
 

Rather than how long we've been waiting?

Re: General TiVo Discussion Part 2
 

Good stuff. And as an XL customer, it's not like I'm going to actually miss out on the free installation by waiting until I'm called? i.e. By being a pre-reg qualifying customer and waiting til contacted, I'm still guaranteed the discounted and free install offer? And guaranteed installed in April?

Boz

Re: General TiVo Discussion Part 2
 

Yeah. Possibly tomorrow then.

---------- Post added at 20:11 ---------- Previous post was at 20:08 ----------

You won't miss out on the offer, no. I'm not going to guarantee anything around your install date, but you should be ok.

Re: General TiVo Discussion Part 2
 

Tivo ordered and monthly fee reduced.

Re: General TiVo Discussion Part 2
 

Do not forget to ask about your free slippers.

https://www.cableforum.co.uk/images/...2011/04/91.jpg


Please click the spoiler.

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I have got them :D:D:D

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I want a pair! Got my hopes up then! ;)

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You are supposed to leave the spoiler closed.;);)

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No I do have a pair of those;):erm::D:D:D

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That's a shame thanks anyway DF.

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Way hay install date for 16th. Was surprised as operator first said how about 19th and then I asked if they had anything for the following Saturday expecting that to be a no no and he came back and said what about this Saturday?

Re: General TiVo Discussion Part 2
 

OK then the naughty step for me then:erm:

Re: General TiVo Discussion Part 2
 

I had remote with my name on it 8th Feb, lucky high spending quad play long serving customer still waiting for a call for a installation date despite many calls to the Tivo team who say my manager is chasing it.
Over 2 months now feeling really p-----d off.

Re: General TiVo Discussion Part 2
 

Have you tried the CEOs office or Cindy Rose about this? As i would be utterly disgusted?

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That is a total disgrace

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Well here's hoping for tomorrow, though not sure where I stand as I have:
XXL BB
XL TV
L phone

Re: General TiVo Discussion Part 2
 

Come on people on here know people high up and i think that we should now have:

A TIVO FOR MIKCOLES

All that think this should happen?

Re: General TiVo Discussion Part 2
 

Just had a call from Virgin Media to confirm the Tivo installation for next monday and which box is to be taken out. I asked where they were located and the lady said MANILLA IN THE PHILIPINES!!!!!!! talk about shocked, i didnt even know that Virgin Media had a call centre in the Philipinnes.

Re: General TiVo Discussion Part 2
 

Very odd. Might be worth emailing the CEO office if it's gone on this long?

---------- Post added at 21:01 ---------- Previous post was at 21:00 ----------

Yes, we have a Customer Care/Sales centre there.

Re: General TiVo Discussion Part 2
 

Your not thinking of relocating are you DF LOL :D

Re: General TiVo Discussion Part 2
 

Nah... might be good for a travelling holiday :D

Re: General TiVo Discussion Part 2
 

That must have been where I got through to earlier, it was certainly a challenge with a lot of hold music after each question I asked. To be fair though, having called 150 billing everything seems to have gone to plan.... touch wood. :p:

The 19th just can't come soon enough!

Re: General TiVo Discussion Part 2
 

I bet you are excited now

https://www.cableforum.co.uk/images/...2011/04/62.gif

Re: General TiVo Discussion Part 2
 

Have to say it was probably one of the better experiences that I have had with a foreign call centre, very nice and polite.

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Hey DF there is no red button on there :erm::D:D:D:D:D

Re: General TiVo Discussion Part 2
 

Yes they have been nice when I've had to speak to them. :)

---------- Post added at 21:12 ---------- Previous post was at 21:11 ----------

https://www.cableforum.co.uk/images/...2011/04/64.gif

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[img]Download Failed (1)[/img]

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Haha, can't wait!! :D:p:

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With your iPad app to come as well.

Re: General TiVo Discussion Part 2
 

That's the final piece of the TiVo puzzle, I honestly think if they can nail the features & functionality of the US app we'll be in for a treat. :D

An iPhone app would also be great for remote recording etc.

Re: General TiVo Discussion Part 2
 

Yeah I would expect an iPhone TiVo remote record app , I know on sky I use a Sky+ app on my android phone and I have one for my iPod touch and iPad so I would expect TiVo to support quite a few phones. You will be made up when these arrive they are great if your out and have forgot something.

Re: General TiVo Discussion Part 2
 

ha ha ha

---------- Post added at 21:31 ---------- Previous post was at 21:30 ----------

OK MR G W BUSH:erm::D:D:D:D

Re: General TiVo Discussion Part 2
 

Yeah, I used them 18 months or so ago when I was a Sky HD customer. Missed it all this time on VM so remote record will be a very welcome addition to Virgin's arsenal. :)

Re: General TiVo Discussion Part 2
 

Defo and the TIVO iPad app doubles as a remote and has all the search and record features of your box.

Re: General TiVo Discussion Part 2
 

What time are the sales team there till?

I rang a couple of hours ago but for some reason the note on the account that gives me authorisation to make changes has been removed (I am not the account holder but the direct debit for the bills is my bank account hence I have control) and the "very nice lady" I spoke to could not authorise it without speakiong to the account holder.

Account holder expected back in the next 10 minutes!

Re: General TiVo Discussion Part 2
 

I got my TIVO booked for 28th April finally after trying to use the cordless phone from 6pm to 9pm. Pressing 1 on the VM site gives a horrible ring sound and then you get back to press 1 to book a TIVO message:mad:

Then tried to use the mobile phone, I live in a very bad reception area - conected a couple of times but keeped droping calls:bigcry:

Did not think it would work but tried the free version of skype connected:shocked: but he could not hear me:banghead:

Loaded skype on my IPAD it worked and booked my TIVO:cleader:

Re: General TiVo Discussion Part 2
 

[QUOTE=Digital Fanatic;35210702]Very odd. Might be worth emailing the CEO office if it's gone on this long?

---------- Post added at 21:01 ---------- Previous post was at 21:00 ----------



Have you got an address you can pm me with.

Re: General TiVo Discussion Part 2
 

Sorry, late to the Email-Dispatch party but...that quote implies that the 500Gb version is available to existing customers only.

:confused:

Re: General TiVo Discussion Part 2
 

I've pm'd it for you mikcoles

Re: General TiVo Discussion Part 2
 

Ugh. Didn't get the email today. Haven't gotten anything like the 1000 lucky ones with the remote, or the raffle, bleh. Had a carp day today too. You see, I had to eat only carp fish for dinner. It was bleh.

Re: General TiVo Discussion Part 2
 

So, with everyone phoning and making install bookings before getting the email.....will there be any April installation slots left for us patient people? :erm:

And why are VM accepting these booking requests over the phone? If that's the case, they might as well said 'phone this number now to book your installation!' :confused:

Re: General TiVo Discussion Part 2
 

Probably not - but then again, it's a TiVo, not a major organ transplant; we'll live....:D

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My TIVO is my heart so I am not sure that i will live:erm:

Re: General TiVo Discussion Part 2
 

Been waiting for that new organ for 4 months now you know! ;)

My body suffers from Pre-HD Withdraw and is only able to deal with 20 hours of HD at any one time. I need this organ NOW or I'm complaining to the NHS, and then Virgin. ;)

Re: General TiVo Discussion Part 2
 

Which, afaik, is correct.

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still no email,waited all day while others have been phoning 0800 4082159 and getting tivo installed.might as well try myself tomorrow.

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Yes, that's correct. It will be made available to new customers later.

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I thought VM were sending emails out based on package i.e VIP users first :erm:

Re: General TiVo Discussion Part 2
 

yes so did i.But others have been phoning and getting installed without getting an email first.Another Virgin Media cock up.So may as well join them and phone tomorrow.

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Don't worry - spoke to the sales team half an hour ago.

Have upgraded to VIP50 and TiVo - install is happening on Saturday afternoon (in 5 days times). Must say I was mighty impressed by the install date and another "very nice lady" who was very clear and concise.

She also added a note to the account authorising myself (as well as the actual account holder) to make changes.

Re: General TiVo Discussion Part 2
 

Ordered around lunchtime today and was told I would be called regarding an install date.

Surprise, surprise........still waiting.........

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Not really, more like people being chancers and blagging their way and queue jumping.

Thanks to forums though, they are now aware of the methods used and there shouldn't be any more queue jumping. ;)

Re: General TiVo Discussion Part 2
 

Oh, as well as #989 above, I also received a text message soon after placing my TiVo order, letting me know my 'new premium TV channels from VM Entertainment will be ready to watch within the hour'.

Is that normal in this case?

Cheers

Re: General TiVo Discussion Part 2
 

Yes. Any channels added (via pack upgrade or Premium channels) are usually available within an hour. This is perfectly normal.

Re: General TiVo Discussion Part 2
 

But I already have everything and I only ordered a TiVo with no extra channels....

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Hi All newbie here,

I did the same as you all and phoned up and got an install for Friday (Woop).

I can see some people are angry at VM because they have patiently waited in their e-mail but I can imagine that when they opened this morning they had every intention of only selling to those that had received their e-mails but due to forums like this and blogs they were probably inundated with most pre reg customers phoning and all they would be doing would be knocking people back with only the odd sale. They really would have no choice but to open the sale to everyone who phoned just so they could get through it.

Remember Virgin haven't really advertised this yet have found themselves with over 50,000 pre reg customers, they have not publicly (i mean through their website or adverts) advertised availabity but done so through private e-mails, they no doubt didn't expect this sort of volume, I don't see it as a c*ck up but more of a bit of naievity as to the awareness of availability times and dates due to forums

Re: General TiVo Discussion Part 2
 

I wouldn't call calling CS and being totally upfront and honest about the situation blagging their way through.

If VM had said 'no' to all the people who phoned but hadn't had the email, this situation wouldn't have happened. It would have soon spread round the forums that there was no point riniging, just as it quickly spread that there was a point

You seem to be putting all the blame on the people ringing up and not where it really belongs.

I wanted to stick to the planned system, and it was a difficult decision as to wheather to ring up. But VM weren't sticking to the planned system.

Re: General TiVo Discussion Part 2
 

We got the e mail yesterday and see that the 500gb box is coming in may so could I book a install date for may now or do I have to wait till mid may to book install date?

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Its just pure selfishness when some people queue jump

Re: General TiVo Discussion Part 2
 

You will have to wait until that box is officially released.

Re: General TiVo Discussion Part 2
 

i ordered mine around that time as well got an install date while on the phone
, even had a call back in a hour due to them not been able to get through to one department due to long wait due to so many calls, even they had to wait in line , when the call back came 1 hour later, everything confrimed
but install date was push back from the 17/4/11 to the 19/4/11 .

Re: General TiVo Discussion Part 2
 

Yep, agree entirely, but we live in a selfish world and if everyone else is doing it it becomes the norm sadly. :mad: