Re: 20 Mb/s to 30Mb/s free upgrade
 

Im guessing he works for VM so is pretty clued up going on the fact he has a TiVo

Re: 20 Mb/s to 30Mb/s free upgrade
 

Didn't realise that and hadn't read all of what was posted this morning, just saw the post that included VMs terms and conditions, quoted what was relevant to me and posted prematurely.

My apologies to you Horizon and I do appreciate the help and advice that you offer.

Re: 20 Mb/s to 30Mb/s free upgrade
 

.....no problemo.:)

As said try again next Monday and hopefully all will be well. Things are a stewing at VM and sometimes the left hand doesn't know what the right hand is doing, hence all the confusion.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Those who have DOCSIS3 kit will already be on the DOCSIS3 network. Those upwards migrating from older kit will still be on DOCSIS1. Therefore the £30 fee is to cover activation and migration from one platform to the other, and in addition you get an equipment swap if required. As those customers who already have eligible kit will already be on the DOCSIS3 platform, this is why no fee will incurred, though when any proactive uplift to 30mb will occur for these people remains to be seen, it may not necessarily be from today.

Re: 20 Mb/s to 30Mb/s free upgrade
 

whizzard - we're not talking about a massive proactive uplift here though. It's only been for the last 6 weeks or so that the superhub has been available for the 20mb tier. So we're talking several hundred, perhaps a thousand customers max who are in this situation. I really don't understand why VM didn't flick the switch today and avoided all this confusion.

Re: 20 Mb/s to 30Mb/s free upgrade
 

so all in all you will get 10 meg more that in all honesty you will hardly notice,

the monthly cost has dropped by £1.50

a new 12 month contract

and over the year will cost £17.50 more

i think ill stick with 20meg for now

Re: 20 Mb/s to 30Mb/s free upgrade
 

You will not notice a 50% increase in your speed, either you are joking or your machine is not up to it.:erm:;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I guess if he just uses webpages he won't notice, but then he should be on 10mbit then. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Even just basic browsing you can tell the difference in the way a page loads or a video plays so a 50% increase in speed should really be noticeable for a few days at least.

Then again I have my Firefox running at full speed as well by playing around with it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

What misinformation??? Check my sig and see who I work for.

It will happen but maybe not for a while yet. But as they are replacing 20Mb with 30Mb, all customers with elligable equipment will eventually be moved to 30Mb.

You will only stay on 20Mb if you have an older modem or hub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

are you HTTP pipelining
http://en.wikipedia.org/wiki/HTTP_pipelining

Re: 20 Mb/s to 30Mb/s free upgrade
 

Agreed I have my pc wired into my modem and currently on 20 mb notice a massive difference from 10 mb . I got a call today from Executives office who sorted my upgrade he said 30mb for £18.50 so I'm even £1.50 better off now that's a result. He told me my router would arrive between 8-12 Thursday I'm now confused if this is an engineer visit or through a courier.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes i would expect it to be a freebie. If you already have a Superhub, why should you pay £40 to upgrade to a package which is costing you more every month, only an idiot would charge a customer to upgrade to a package that is giving them more money.

Re: 20 Mb/s to 30Mb/s free upgrade
 

My apologies, I read it (mistakenly) as it was a £40 increase in monthly rental that was being objected to (hence my "freebie" comment), rather than the one off cost.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Plus a few other tweaks http://www.blogsdna.com/6522/how-to-...ox-browser.htm

---------- Post added at 17:05 ---------- Previous post was at 17:03 ----------

Have you read this post.

http://www.cableforum.co.uk/board/35163755-post910.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

i see, sorry my bad.

Re: 20 Mb/s to 30Mb/s free upgrade
 

once you get to about 2mbit, speeds above that make little real difference to web browsing on other than maybe media heavy sites. Like gallery's with dozens of images on or high res images. Certianly wont be a difference between 20 and 30mbit.

30mbit of course helps for torrenting, iso downloading etc. ;)

What will make browsing faster is uncongesting people's upstream's.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Home now.

Will I need to call up to confirm everything today?
and also is the SuperHub ETA Thursday?

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will help with videos as I mentioned above.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Told me Thursday 8-12 will this be courier or VM Tech.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Cheers, shall I give a call to customer services, or is there no need?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'd be amazed if they were prepared to shell out what it would cost to get a delivery time that precise from a courier. It will have been put onto your local tech's job sheet for that day.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Chris they are allowing morning or afternoon and is via UPS.

Re: 20 Mb/s to 30Mb/s free upgrade
 

HDNL/YODEL are trying to become more efficient by giving timeslots where possible and the opportunity to change the booking online if required.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've got to wait until the 9th Feb for mine :(

Re: 20 Mb/s to 30Mb/s free upgrade
 

We no longer use UPS we changed to HDNL/YODEL months ago..;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yodel is an awesome name for a delivery service!

Re: 20 Mb/s to 30Mb/s free upgrade
 

YODEL corporate website click HERE

http://vannews.co.uk/wp-content/uplo...2256631347.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

Then the company you work for is guilty of misleading advertising

http://shop.virginmedia.com/existing...broadband.html

No mention of existing superhub users. If any "activation" is involved then those who have superhubs should also need it surely.

Unless of course "activation" is a misnomer meant to mislead.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Still happy with speed all day - very solid 31 Meg down and 3.1 Meg up

https://www.cableforum.co.uk/images/...011/02/150.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Sureeeeeeeeee

Re: 20 Mb/s to 30Mb/s free upgrade
 

[img]Download Failed (1)[/img][img]Download Failed (1)[/img][img]Download Failed (1)[/img]

Re: 20 Mb/s to 30Mb/s free upgrade
 

so whats the price difference between existing 10mb upgrading to 30mb?

we have M phone, L tv and L BB.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Their site is pretty good compared to most other parcel services. It's fast (loads almost instant), and very easy to navigate.
As for the company, I've never heard of it until you've stated it in this thread.

Pretty cool tbh, but I'm probably going off-topic now :p:

And telfordcable, how on earth have you got 30Mb already?
Something smells fishy...


Edit:
I've just removed the image to minimise the space this post takes up :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

telfordcable always smells fishy!

https://www.cableforum.co.uk/images/...2012/01/19.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

Upgraded to 20meg on friday, YODEL tried to deliver on monday i wasnt in, its my free super hub. Yodel said " well deliver between 7 and 7 thats a mess, why cant a delivery company give hourly or even 2 hour slots fgs, if i miss it tomorrow im gunna cry lol

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm impressed with his Speedtest photoshopping skills.
Remind me to change Mb to Gb and post it on here next time ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Come on now you can't expect 2hr slots but it would be nice if it was a AM or PM slot. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

50 isn't up to scratch so set sights a bit lower with a pretend 30meg connection :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

That would mean staying in all day.
I bet you'd be gutted if you had popped to the shop for something and then they tried to deliver during the period they were out.
:td:

Re: 20 Mb/s to 30Mb/s free upgrade
 

It is not the first time he has tried this trick.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Its a genuine test http://www.speedtest.net/result/1137923161.png but hes just on 50 and downloading enough to take up the extra bandwidth. He has stated before that all the times he said he was downgrading/upgrading have all been lies and he has been on 50 the whole time.

Re: 20 Mb/s to 30Mb/s free upgrade
 

i have a exam from 10 until 1, i hope they dont call then, I WANT MY 30MEG!! does any one know if ill have to pay again! for anyother fees??

Re: 20 Mb/s to 30Mb/s free upgrade
 

What would be funny if he was actually a fishmonger.
Ah well, I won't feed the troll (might lose a finger or two ;) )

Re: 20 Mb/s to 30Mb/s free upgrade
 

Why? He hasn't changed Mb to Gb and there's no reason he cannot have the speed he reports.

This has to be a first, Ive never stuck up for tc on a point like this before!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh no. Would you be able to get someone to stand by for you?

Re: 20 Mb/s to 30Mb/s free upgrade
 

He has already been fed by us all anyway.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Can the 50Mb modem downgrade to 30Mb? i think i read on here earlier that someone said CS told them he didn't need a new modem.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Since ive fed him this much I may keep going, He has posted images of his suberhub before with his name. But theoretically it is just depends if Virgin allow it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

nope, and for some reason delivery companies dont put there depo in Belfast (which is the best place to put it) its about 30 mins away from belfast and i dont have the time to drive there and back tomorrow :(

Re: 20 Mb/s to 30Mb/s free upgrade
 

again customer loyalty means jack **** to VM . charge existing customers 30 quid where as new ones get it free. I am sure they will use some justification for charging existing customers.

I have been a VM customer when it all started with NYNEX and been thru various changes in company and this is how they treat loyal customer.

Re: 20 Mb/s to 30Mb/s free upgrade
 

tell that to the lady who told me it be coming via UPS.

nevertherless I was able to pick morning or afternoon.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes they do, as long as you have DOCSIS3 kit you can downwards migrate to 30mb with no problem whatsoever.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well she is just thick as we changed courier months ago.:D

---------- Post added at 18:40 ---------- Previous post was at 18:38 ----------

If I want the upgrade then even I have to pay and I am not only a customer of 16 years but a staff member as well.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No smelly fishy here, here is my proof:

View My Video

and this one too:

View My Video

Re: 20 Mb/s to 30Mb/s free upgrade
 

You will find next week he is back up to 50Mb so take little or no notice of his work from photoshop.:D

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------

Even you are not that stupid to downgrade to 30Mb for little or no reason.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think he has downgraded, because he wants to be on the newest product. Regardless if its slower than what he was on before.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But VM love him if he is to be believed on the amount of money he's spent on upgrades, superhubs etc.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Also have a great track record for losing or damaging deliveries if my examples of their service with Amazon are anything to go by.

---------- Post added at 18:48 ---------- Previous post was at 18:45 ----------


Entirely agree, been a customer since the days of Midlands cable in early 90's given the amount of money thay have had from me over the years I think the upgrade should be free. :mad:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Haha, very good point.
No wonder why there are activation charges on packages ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Really you could not have stopped eating for 30 seconds?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ordered upgrade! Woop!

This superhub, is it a modem, router or both? I want to keep using my current wireless router.

Re: 20 Mb/s to 30Mb/s free upgrade
 

just like to point out when i said i got it free i WAS an existing customer but in 10meg just bombed her up to 20 to get ready for 30 :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

The Superhub is a combined modem/router see here. http://shop.virginmedia.com/broadban...s-routers.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Virgin Media-Loyalty-Customer

https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's both, and currently no official way of turning off the router part.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for proving my point about the fool being the company and illustrating how stupid VM are. You call through to retentions multiple times within a single day angling for a deal on 30Mb, all of which should be logged, and they indulge you, amusing. :)

---------- Post added at 19:02 ---------- Previous post was at 18:59 ----------

Dream on. VM would give do anything if they think it would help the churn figures. The retention policy is laughable as my own experience suggests.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I can't afford £35 a month on 50Mb but now I am paying just £21.50 with £5.00 off discount loyalty for 30 Meg. That's suit me fine as I am a full time student.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Although it's probably just wasting power, isn't it possible to enable the mode where you can link router to router, as if it was an extender?
RIP comes into mind, but as my routers broke, I can't have a look at the settings to see.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, wait until the 'retention' offers are updated and you should be fine.

---------- Post added at 19:05 ---------- Previous post was at 19:05 ----------

So why did you sign up for it last month? :confused:

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've no idea i'm afraid i don't no anything about routers, i just know there is likely to be a firmware update eventually to let you not use the integrated VM router part.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Sorry, just to clarify if I take this offer to upgrade to 30Mb do I automatically get the upload increase too ?

I'm on 20mbit currently with the 768 up (which is a struggle most days) my area wont get the upload increase until August :(

And how good is this superhub ? I've got a WNR2000 which basically does it's thing day in day out without issue, nice and fast wireless N too. I don't want to shoot myself in the foot as apart from the upload path my service is good.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is everyone happy now its come out lol ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

Whats the unofficial way? I will need to know this soon. thanks.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Put your router in the superhub's DMZ and assign it an IP in the 192.168.0.XXX range and you can use it as a workround until the firmware is released.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Booked my upgrade online and just received a confirmation email with the following:-

We're pleased to say we can give you a special bundle offer of <input offer e.g. 2 for £20>, saving you even more money than you thought on your Virgin Media services.

What's that all about?

Re: 20 Mb/s to 30Mb/s free upgrade
 

The upload speed is only available if your UBR is capable ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

You answered Telfordcable for some reason when he was talking about his bill.:erm:;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Otherwise you get 1Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

When using router that way how do you configure the router thats doing the actual routing?

Last time I tried that on a router the router wouldnt forward ports etc.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nope they won't give me a self install :P Yes im happy atleast i got an install on a Saturday.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mmm..That kinda sucks. I like my router.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I can't sign in to the VM website to upgrade :-(

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ring up and do it instead as you may get it quicker.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I read it today on an internal faq.

The charge is to cover the superhub being sent.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ooooooooooooops! Doing more than 3 things at once! I'm sure the poster got it though.

---------- Post added at 19:22 ---------- Previous post was at 19:22 ----------

This is the way as per a post on VM's site

Try this



* Plug your cable router’s WAN port into any of the LAN ports on the VMDG280.
* Plug your PC into any VMDG280 LAN port and access the management page by entering 192.168.0.1 into your web browser
* Login to the VMDG280 the username/password details are on a sticker on the side of your hub (more help here)
* On the LAN IP page examine the DHCP lease info; you should see your PC and the second router list.
* Note the MAC address of the router and add it to the DHCP reservation section and give the second router an IP address of 192.168.0.10. (Use ipconfig /all in a cmd window to find the MAC address of your PC if your not sure which is which)
* Now go to the DMZ host page on the VMDG280 and enter the same IP address (e.g. 192.168.0.10). This means that the VMDG280 will pass all traffic to the second router without any checks or filters
* Additional Suggestion:- At this stage it would also be wise to turn off the VMDG280 wireless functionality and firewall and let your second router provide this for you
* Turn off the second router and back on again, plug your PC into the second router, login to the second router and set the router’s WAN setup for "Does your Internet connection require a login" to NO, this may also be known as Internet Connection type - "Automatic Configuration - DHCP" (it varies from router to router) and then you should see the WAN or internet as 192.168.0.10
* Connect any remaining devices to the second router as the Virgin Hub is now being used as a basic modem only
* The changes are now complete



The instructions above will work for the VMDG280 and VMDG480

Re: 20 Mb/s to 30Mb/s free upgrade
 

Do i ring 150 on a virgin phone ?

Will i speak to the UK ?

Sorry i'm being lazy had a manic day at work.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Are there any internal FAQs covering retentions deals on this upgrade given the comment earlier about this being used to get people paying the same price for the same products?

That strikes as laughable given VM's ongoing sycophancy but correction would be welcome. That retentions people are claiming it'll be a part of their retentions codes next week is 'interesting'. Clearly £18.50 for 30/3 is too much.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Your better of upgrading to 50Mb as no set up or activation fees and dont forget you also get the Wireless N dongle free too ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You are getting charged £30 for the superhub. Its not that much at all.

New customers will get installed with a superhub and 30Mb XL bb as that is what vm offer now.

VM are after all a business and not a charity.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well the UBR struggles to manage 500k most nights so I guess I'll wait.

Re: 20 Mb/s to 30Mb/s free upgrade
 

ok thanks, initially I will give the superhub a chance as a router, I will disable the firewall on it and see how it fares as some people say its up to the task.

---------- Post added at 19:30 ---------- Previous post was at 19:29 ----------

getting 18meg down atm, just about hanging onto 90% speed VM, will be interesting if they can supply me with 27mbit when I'm upgraded as one thing to remember, that even people who dont do uploads will use more upstream on this service as 30mbit will need 50% more acks than 20mbit, which makes the 768k to 1mbit change (in non upgraded areas) more of a tight fit.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Stephen, at no time and in no info given does it state that £30 is a charge for the superhub.

The ONLY charge stated for a superhub is £75 unless you are upgrading.

£30 is quoted as an activation charge.

What is it you actually do as an employee?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well I done mine on the website since when I Phoned I got told my service would increase by £30pm.


We're sending one of our technicians round on 11/02/11 between 8am-1pm to install your Virgin Media services.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Get back and confirm if it works!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Its clear its for the superhub, but its worded to make people think otherwise.

Someone even said there is an internal memo stating its to cover the cost of sending it out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I am on VIP20.
Can I call up and go to VIP50 with no fees apart from my raise in each monthly cost?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just upgraded on the phone, hub being delivered Friday, my bill will reduce by £6 a mth, new 12 mth contract, £30 activation fee.

I can't believe i am going to get 30mb £6 mth cheaper than i am paying for 20mb.