Re: VIP/VIP+ New and Improved VIP Package
 

Go to vip50?

Re: VIP/VIP+ New and Improved VIP Package
 

How will the new 20 to 30mb upgrade effect vip 20? Can I upgrade my to 20mb to 30mb with out effecting my contract and just pay the £30 activate charge?

http://shop.virginmedia.com/existing..._EC-30-Upgrade

Re: VIP/VIP+ New and Improved VIP Package
 

I didn't know about this. I'm waiting to see what the new VIP packs are - I might go to 50mb depending

Re: VIP/VIP+ New and Improved VIP Package
 

i have been a vip since it first launched, havent changed anything

looks like there are different levels of vip now ? and new packages to launch ?

Re: VIP/VIP+ New and Improved VIP Package
 

Because i would have had to pay the £7.00 or cancel the HD Movies etc next month I have taken the plunge and upgraded to VIP50 for the modem £20 activation fee only and and the price has only gone up by £2.00.
It was installed yesterday with no problem, now have a super hub which was installed were I wanted it and a brand new V-HD box which replaced the old V box.

Re: VIP/VIP+ New and Improved VIP Package
 

Not a winge, how will this affect VIP50 customers, seems like another (well deserved) improvement for other customers that isn't being reflected in improved services for VIP50 customers?

Re: VIP/VIP+ New and Improved VIP Package
 

Apparently they are to change the VIP50 bundle sometime soon. Can anyone confirm this?

Re: VIP/VIP+ New and Improved VIP Package
 

Not sure about the VIP50 but many of us on the original VIP contacted the Exec office and they said that they were looking at changing the VIP bundle and look to relaunch it at the beginning of 2011.

Re: VIP/VIP+ New and Improved VIP Package
 

Interestingly, that link worked on the day it was posted but is coming up as "Oops! This link appears to be broken" now. What has changed? Have they taken this upgrade path away?

Re: VIP/VIP+ New and Improved VIP Package
 

Think the news about upgrade "escaped" before it should, guess someone put live a page, which should have only gone on a test system. Think an announcement is due 1st February.

Re: VIP/VIP+ New and Improved VIP Package
 

It still says it in the small print here:

Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband

http://shop.virginmedia.com/broadband/up-to-20mb.html

Re: VIP/VIP+ New and Improved VIP Package
 

Aha! Thanks guys. So, I'll just have to look again in a couple of weeks.

Re: VIP/VIP+ New and Improved VIP Package
 

Glad i could be of assistance for once:D

Re: VIP/VIP+ New and Improved VIP Package
 

I was recently contacted by a member of the CEO office with regards to the VIP package.He stated that the VIP package is to be revamped by the end of the first quarter, I reckon that this will be nice timing for the release of TIVO.Maybe a super VIP package will be released with TIVO and an upgrade for the VIP50 but I am just speculating.

Re: VIP/VIP+ New and Improved VIP Package
 

I was one of the customers who contacted the CEO office. A lady called Diane gave me free HD channels for 6 months whilst they looked at the VIP bundles. Well as of this month I noticed they have started charging me the £7 for the HD channels.

I emailed Diane to enquire what was going on with regard to the VIP packages and got an email from some one else saying Diane no longer worked in the CEO office and that I should ring 150 about any service changes.

Re: VIP/VIP+ New and Improved VIP Package
 

I hope so

Re: VIP/VIP+ New and Improved VIP Package
 

that would be good. I don't mind the install and setup fee but am hoping that VIP50 customers get the monthly fee waived. or yes, a completely new Tivo bundle.

Re: VIP/VIP+ New and Improved VIP Package
 

I was in a catagory of TIVO is too expensive until just about everyone I have spoken to(or read about) have raved and raved about it! So now I will be purchasing a box when it becomes available! I do hope they do a super package in the futre with TIVO and 100mb even if it is considerably more expensive it will be worth it!

Re: VIP/VIP+ New and Improved VIP Package
 

Latest VIP bill has got the £7 charge on it for the HD channels so will be calling in the morning to get that sorted.
I know at the time a lot of people said it was only for 6 months but when I dealt with Diane I think it was on the phone she said about relaunching the VIP hopefully Q1 2011 and would waive this fee until that was the case

Now as it was a phonecall I have no proof so I can see it ending in me cancelling the HD part and also having a moan about my internet and lack of Tivo info while I'm at it.

Re: VIP/VIP+ New and Improved VIP Package
 

Just goes to show giving folk a 6 month discount doesn't work

Re: VIP/VIP+ New and Improved VIP Package
 

Unless Virgin use the same call recording system that one of my previous employers did (when I used to work for an energy supplier 4 years ago) which is a pc based system that records all calls from all advisors all day every day for at least a 3 month period.

Anyone for cricket?

Re: VIP/VIP+ New and Improved VIP Package
 

it seems not.

Re: VIP/VIP+ New and Improved VIP Package
 

Can i ask something which i dont understand

I am on VIP50 and on my bills ever since i upgraded it showing the HD Channels at £7 but it does not show a credit of £7 so is the credit in with something else?

I am paying £110 a month for VIP50.

I still dont understand virgins billing.

Re: VIP/VIP+ New and Improved VIP Package
 

The credit for the HD is included in the big discount you get. It's not split out seperately

Re: VIP/VIP+ New and Improved VIP Package
 

Any update on the VIP50 bundle being updated?

Re: VIP/VIP+ New and Improved VIP Package
 

Originally Posted by jb66:
Just goes to show giving folk a 6 month discount doesn't work


Originally Posted by Digital Fanatic:
it seems not

Well I got the 6 months discount and appreciate it. Hope they get a good VIP + TIVO deal fixed soon.

Andy

Re: VIP/VIP+ New and Improved VIP Package
 

Hi

Still waiting on any details of revamped packages eagerly but .... wont VIP20 disapear or rebrand VIP30 ??? and if so I sure hope they up the VIP50 to VIP100 free too or I will be an unhappy chappy feeling the top VIP is again loosing value for money.

My wish is VIP Gold is launched to replace VIP50 and includes top broadband speed (whatever that is and always upgraded to stay up to date) combined with Tivo. But sadly my gut feeling is the top VIP will again loose its shine as it did in the past but I suppose I should try to stay positive and hope for a VM suprise to shock even the pessimistic me.

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

I am seriously considering leaving Virgin... I really don't want to but the wait for the revamped VIP and the TiVo services is getting beyond a joke and add this to the launch of Sky Atlantic, the loss of Virgin channels such as Bravo and great offer coming through my door from sky I just don't know what to do?

Re: VIP/VIP+ New and Improved VIP Package
 

I do agree Virgin do need to get TIVo out there but the channel losses are Sky's call and they were never going to give VM Atlantic from launch.

Re: VIP/VIP+ New and Improved VIP Package
 

For a communication company they seriously lack the ability to communicate. It's silly because if they just came out and told us their was a delay and explained how much it will all cost and when the new release date will be and so on then I would be OK. Problem is all I am seeing is deals, and exclusives andnew things being released from sky and what feels like empty promises from Virgin.:dozey:

Re: VIP/VIP+ New and Improved VIP Package
 

Just got my discount extended for a further 6 months (I'm on VIP50) after emailing Neil Berkett this afternoon and then getting a phone call from a very nice and apologetic lady within the hour. I asked her if there was any news yet on the revamped VIP packages and wether TIVO would be included in one of them but she said there is nothing concrete yet.

Re: VIP/VIP+ New and Improved VIP Package
 

I just want 100% confirmation from someone on here who knows what they are talking about in regards to the VIP bundle.

I had the £7 added to my bill for HD channels that I was previously getting a credit for due to the complaint like a lot of us made to the Exec office.
So I called 150 - through to billing (overseas) and said I wanted to know why I was being charged for this now. After many minutes on hold he came back to say he could only presume it was a 6 month deal as there were no notes on my account about it. I said well I was told it was on until the VIP bundle had been relaunched in Q1 2011. I said well how could you presume it was a 6 month deal then when there is no notes about it and he admitted he could see the previous credits.
So I said as he wasn't budging and I wasn't happy to just remove the premium HD add on. He said he could not as it was part of the bundle??!?!? I said I didn't think it was but he was sure and telling me to check the website etc. I was not able to as I was off out for the weekend and just got back to see no mention of premium HD as part of the VIP(20) bundle.

So am I able to bin the £7 charge and continue as normal?

Re: VIP/VIP+ New and Improved VIP Package
 

It's not part of a bundle. It's still currently a "bolt-On" subscription to Sky Sports/Movies.

I'd call back and speak to Customer Relations if you don't get anywhere with Customer Care.

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks very much for the very quick answer and the advice.

Re: VIP/VIP+ New and Improved VIP Package
 

Excuse my ignorance but what is the difference between Customer Relations and Customer Care? (Just incase I ever have to call for any reason.)

Re: VIP/VIP+ New and Improved VIP Package
 

Customer Relations is if you are thinking of disconnecting your services.

Re: VIP/VIP+ New and Improved VIP Package
 

Cheers.

Re: VIP/VIP+ New and Improved VIP Package
 

You don't have to be thinking of leaving to talk to customer relations. You can talk to them if you're not happy with the responce you get from customer Service.

I spoke to them several months ago because I wasn't happy with the CS response to an issue I had. I told them upfront I wasn't thinking of leaving, but was unhappy with the CS response. They sorted it out to my satisfaction.

As a very longstanding customer, they told me to always go to them if I had any issues. They can do things that CS can't. TBH, I vary rarely have issues with my VM service.

Re: VIP/VIP+ New and Improved VIP Package
 

This morning I had to have a visit from a Tech, as my old but faithful SA V+ box (with which I have been more than happy) finally gave up the ghost. He replaced it with a shiny new Samsung. Over the years, I have read a lot on these forums about how much quicker and more responsive the Samsung box was, compared to the SA. I admit to not really believing the hype and thought much of it was exaggeration. Well, I was wrong! The Sammy is just streets ahead of the SA, I am really impressed!
Anyway, to the point, I am on the VIP 50 package and have a second box in another room which is an old (it has NTL on the front!) Samsung ordinary box. When VM eventually get around to letting us have Tivo, would I be able to put that where my V+ is now, put the V+ where the old box is now and lose that box? After all I had to pay the install fee for the V+, so would like to think I will be able to keep it.
If I am able to do this, is it likely to be a higher monthly fee than just having a Tivo and a V box?

Re: VIP/VIP+ New and Improved VIP Package
 

Yes you can do that, or you can call up and get a V HD box right now to replace the Samsung for a one off delivery fee with no activation charge as you are on VIP :)

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben, although I'll probably wait for Tivo in that case and go with my original plan!:)

Re: VIP/VIP+ New and Improved VIP Package
 

Please please please the next time I call to just swap my standard def box for a standard HD box can I have someone in Customer services that knows what they are talking about.

How much custom are you lot loosing with some of these idiots you have there.

I asked if I could swap my standard def box for the V HD box. First I was asked why I wanted to do this, was I not happy with my Broadband. Finally managed to explain it was a TV box I wanted to swap.

I was first quoted £49 for an install. I said I only want to swap one box for another so can I do a self install.

I was quoted £69.95. Who are these people, and why don't they know what they are talking about.

I am on VIP50. Please someone tell me what I want to do it possible and how much if anything it is going to cost.

Thank you.

Re: VIP/VIP+ New and Improved VIP Package
 

It's £49 for the HD activation and then £20 for self install ( to cover courier of new box and return of old box)

Re: VIP/VIP+ New and Improved VIP Package
 

Yes but I am VIP 50 so why should I pay for the HD activation when it actually part of my package.

Re: VIP/VIP+ New and Improved VIP Package
 

It's not. You are asking for a upgrade to a box you already have. Everyone has to pay to HD activation fee. You then get the basic HD channels on that box as part of your subscription.

Re: VIP/VIP+ New and Improved VIP Package
 

Don't get it. I have a standard def box which is yonks old, got when I first got cable about 5 years ago, and I have VIP50. So I would have already paid activation on the HD box downstairs (V+) and just want HD upstairs which is what I would get if I was going for a completely new install.

Looking on the website for VIP packages there is no mention of HD activation at all. Just install. Well I would like to do a self install.

Re: VIP/VIP+ New and Improved VIP Package
 

I`ve just had the same conversation with customer services and I reckon its hit and miss of who you get to talk to. The first 2 agents wouldnt budge on the £49 and £20 ( the £20 i was happy to pay, but I kept telling them the hd activation should be free on the vip50), anyway I said no thanks and rang a 3rd time. This time he said it was ok, no charge, the only other thing is, he arranged for an engineer swap out when a self install would have done but he still said no charge. I`ll be keeping an eye on my next bill.
He even waived the £20 but we`ll see :)

Re: VIP/VIP+ New and Improved VIP Package
 

HD activation is per box, not per account. Self install is £20.

Re: VIP/VIP+ New and Improved VIP Package
 

But not on VIP. Just want to bring the equipment up to what I should have on VIP 50. I am not adding a box as I want the old one taken away, just swapping.

Re: VIP/VIP+ New and Improved VIP Package
 

If its any help I just quoted this page and number1 underneath

http://shop.virginmedia.com/help/ins...n-charges.html

Re: VIP/VIP+ New and Improved VIP Package
 

But you are upgrading a box to HD. HD is included in XL, but not all XL customers have it as they don't have a V-HD or V+HD. They don't get free HD activation either.

It's in the T&C's



---------- Post added at 13:30 ---------- Previous post was at 13:27 ----------

the only ones that could over-ride this would be Customer Relations. Staff in Customer Care will be following the guidelines I've quoted.

Re: VIP/VIP+ New and Improved VIP Package
 

So what does this mean then

1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free.

And if it is the case I have to pay £69.95 I think they can poke it. I already pay £99 a month for my services, if they think I am going to pay an activation fee for something which I should have anyway, i will cancel the whole lot.

---------- Post added at 14:37 ---------- Previous post was at 13:57 ----------

Well seriously guys you have really got to start to sort this out. Because Now I have been told I am correct there is no activation fee but they can't physically put a self install on the system for additional boxes/box swaps so I would have to pay £40 for installation.

Now this is the third price I have been quoted so far. And I have to say, frankly sums up the mess CS is at Virgin Media.

I am quite happy to pay £20 for the self install but just can't seem to get anyone to do it.

I was going to be quite happy to get a TIVO box as well, but now I think I might give it a miss. Heaven knows what the bill would look like.

Re: VIP/VIP+ New and Improved VIP Package
 

The 1. above means on initial install. If you decide later on then the standard charges normally apply.

Actually thinking about it, I don't think we currently offer self installs for 2nd, 3rd boxes etc.

Is the £40 for manned install? £40 sounds like a bargain to me for what you'd be getting :)

Re: VIP/VIP+ New and Improved VIP Package
 

What I am getting is what I should already have if I wasn't a loyal customer that was with Virgin Media before I got VIP50. Why do I have to pay for it. I am only asking for what I should already have.

Re: VIP/VIP+ New and Improved VIP Package
 

If you are not happy with Customer Care's answers then call Customer Relations on `150 option "thinking of leaving us". They may be able to help you . :)

Re: VIP/VIP+ New and Improved VIP Package
 

Courier bringing v HD Box on Friday. No charge. Happy bunny.

Re: VIP/VIP+ New and Improved VIP Package
 

Good stuff :)

Re: VIP/VIP+ New and Improved VIP Package
 

So how much did you pay?

Re: VIP/VIP+ New and Improved VIP Package
 

He said no charge..

Re: VIP/VIP+ New and Improved VIP Package
 

Emailed Exec Office about the £7 charge of the HD channels and the blatant duff information about if I wanted to stop having the HD channels I would have to ditch the whole VIP buncle as it was now included.
All they did was reply saying the £7 credit was a 6 month goodwill gesture and no firm news on the VIP update.
They decided to completely dodge any comment about the false info I was given. All they did do was suggest I amy likr to upgrade to VIP50 as it was included in that package.

So after seeing the fees have been waived for upgrades to 50Mb can I just call up and get this sorted for free apart from the obvious increase per month?

Re: VIP/VIP+ New and Improved VIP Package
 

£40 for a tech to swap a box. I used to do it, and a box swap, even if we needed to change the tap at the cab took no more than ten minutes.

Which means you are paying £240 per hour, and possibly having to wait in for half a day as the slots are am, pm or late.

Not so much of a bargain looking at it that way is it?

Re: VIP/VIP+ New and Improved VIP Package
 

Looks like VM have finally got round to reviewing the VIP packages, well the pricing anyway :-(

VIP20 now updated to VIP30 at a cost of £100.55 (£87.56 + £12.99 phone)
VIP50 now £109.55 (£96.56 + £12.99 phone )

http://shop.virginmedia.com/bundles/...e-package.html

Re: VIP/VIP+ New and Improved VIP Package
 

Not too happy about that :shocked:

What happens to the VIP Pack i'm on now? That woman who I spoke to to get the free HD channels for 6 months assured me it was going to be cheaper!!

I feel a bit cheated actually as I was going to drop the VIP there and then, but she persuaded me to hold out till after the 6 months when it will all be sorted!!

Re: VIP/VIP+ New and Improved VIP Package
 

WTF is this all about? Surely this is for new customers? When I signed up to VIP50 on a new 12 months contract there was no suggestion that the price was going to jump up by about £14.00 within 6 months.

I must be missing something here, right?

Re: VIP/VIP+ New and Improved VIP Package
 

I hope so, otherwise i'm gonna have to cut right back...!! :td:

Re: VIP/VIP+ New and Improved VIP Package
 

Totally agree. I was expecting prices to rise a bit due to the VAT increase but this is way, WAY over the top.

If the prices are indeed accurate, and Virgin expect me to pay this monthly for my current package, surely I'll be able to raise some form of complaint to get me out of my 12 month contract?

Again I trust there is some error here, and I'm not reading this correctly. I can't see Virgin dropping this bomb on their customers. At this rate the VIP package, 100mb broadband and TIVO will cost you the same as your mortgage each month:rolleyes:

Re: VIP/VIP+ New and Improved VIP Package
 

I'm hoping that thats the price INCUDING the phone line!! :p:

Re: VIP/VIP+ New and Improved VIP Package
 

I went around to a neighbours this evening and didn,t find 'Sky Atlantic' very special,just ok.

Re: VIP/VIP+ New and Improved VIP Package
 

Did your neighbour mention if SKY are currently bending him over a barrel with an outrageous price hike:p: Just trying to make your post on topic:D

Re: VIP/VIP+ New and Improved VIP Package
 

I think we should remove the "and Improved" bit from the thread title :D

"VIP/VIP+ New VIP Package"

Re: VIP/VIP+ New and Improved VIP Package
 

Are we just following each other from thread to thread complaining about this?:D

I propose we change the title to include one of my favourite primary school sayings. I'm pretty sure you'll understand the gist of it.

VIP/VIP+ Getting Bum Blasted

Probably not as PC as it was back in 1986 however it sums up my mood at the moment perfectly.

Re: VIP/VIP+ New and Improved VIP Package
 

HAHAHA :D

I can't believe we are the only ones who aren't happy!!

---------- Post added at 00:14 ---------- Previous post was at 00:12 ----------

and as I said before, there is noway the Mrs will let me have TIVO if they take the prices up HAHA!!

Nooooooooooo! :shocked:

Re: VIP/VIP+ New and Improved VIP Package
 

As Rob kindly posted in other threads:

"J Ending these agreements

5. If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements;
...
You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges."

Re: VIP/VIP+ New and Improved VIP Package
 

Just looking at my current bill, I thought I was supposed to be getting the £7 hd charge discounted?

Service charges

Your premium TV channels are provided by Virgin Media Entertainment. To find out more about your relationship with Virgin Media Entertainment, Click here You have a new section on your bill. To find out more about it, Click here
Total service charges£107.40 Includes VAT at the appropriate rate(s) Advance charges£107.40 Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £70.90 Description Date/period Amount Telephone Line Rental 09 January - 08 February £12.24 Talk International 09 January - 08 February £1.50 Talk Unlimited 09 January - 08 February £8.00 Talk Mobile 09 January - 08 February £1.50 Phone, TV & Broadband Saving 09 January - 08 February £-47.94 T V Size: X L 09 January - 08 February £25.00 1 Additional V Box 09 January - 08 February £15.00 V+ HD Box 09 January - 08 February £20.00 Add Set Box(es) Discount 09 January - 08 February £-9.40 XXL 50Mb Broadband 09 January - 08 February £45.00 Premium TV channels (Provided by Virgin Media Entertainment) £36.50 Description Date/period Amount Skymovie 2,SkyMovie 1,Sports 1, 09 January - 08 February £29.50 Sports 2
£0.00 SkypremHD 09 January - 08 February £7.00

Telephone usage charges


Total telephone usage charges£2.46
Call charges£2.05
See call details section VAT£0.41 VAT on Telephone usage charges at 20% on £2.05

Re: VIP/VIP+ New and Improved VIP Package
 

Surely those prices are including a phone line!! Those prices would be more expensive than getting the services seperately. I think that page is badly worded or just plain wrong...

Re: VIP/VIP+ New and Improved VIP Package
 

This price includes the VM 'phone, so there is no price hike. Poorly worded though.

Re: VIP/VIP+ New and Improved VIP Package
 

I think there is a price hike DF. I am on VIP50 and pay £97.40 including the phone line.

EDIT - Or do you mean thae price is £96.56 but they are attempting to say that includes a phone line at £12.99

Re: VIP/VIP+ New and Improved VIP Package
 

Correct! :)

Re: VIP/VIP+ New and Improved VIP Package
 

I'll be pleased if that is true!!

Re: VIP/VIP+ New and Improved VIP Package
 

It is true. Prices would only go up in april (if they were to go up) and there is no way they's go up by that much even if they were.

Re: VIP/VIP+ New and Improved VIP Package
 

So my bill will come down from £96 to £87.56 in April?!?

Re: VIP/VIP+ New and Improved VIP Package
 

Yea, something not right here. It clearly states £87.56 plus a virgin phone line at £12.99.

Re: VIP/VIP+ New and Improved VIP Package
 

Hopefully they've just mis-worded it on the VM site :shrug:

Re: VIP/VIP+ New and Improved VIP Package
 

Well they would have had to mis-price it as well.

Re: VIP/VIP+ New and Improved VIP Package
 

Perhaps the "plus" a phoneline...... they meant "includes" phone line :D

---------- Post added at 09:22 ---------- Previous post was at 09:16 ----------

Just asked Emma. that popup on the site where you can ask questions...

"Emma: Our VIP package will cost you £79.05 for the first six months and £100.55 total a month after that. And you will receive free installation"

Re: VIP/VIP+ New and Improved VIP Package
 

vip50? so not £109 as posted.

Re: VIP/VIP+ New and Improved VIP Package
 

You: was the £100.55 for the VIP30 or VIP50?
Emma: It's VIP30.
You: how much for the VIP50?
Emma: Let me check that.
Emma: Our VIP50 package will cost you £84.80 for the first six months and £109.55 total a month after that. And you will receive free installation.

:confused:

Re: VIP/VIP+ New and Improved VIP Package
 

That doesn't sound right to me. I wonder if this is the new April pricing, coming in early then on the website?

Re: VIP/VIP+ New and Improved VIP Package
 

Well now we have the nice pop up lady confirming what is on the website. Sounds like a tasty hike in prices is being put in here. Not had any official notification of this, so maybe just for new customers. But to be honest VM are pricing themselves out of the market with those prices.

Re: VIP/VIP+ New and Improved VIP Package
 

:cry:

Re: VIP/VIP+ New and Improved VIP Package
 

We usually advise customers this month if there will be price increases. Oh well, not my department anyway.

Re: VIP/VIP+ New and Improved VIP Package
 

Yes that is quite a hike in price and with no addition of any new services - Tivo, 3rd box etc. I hope this doesn't effect existing VIP50 customers or I'll be pretty unimpressed.

Re: VIP/VIP+ New and Improved VIP Package
 

There is price change coming in April for all customers. Letters and emails start going out this month

Re: VIP/VIP+ New and Improved VIP Package
 

That is a hell of a price rise those don't you think. That is more than a 10% hike.

Re: VIP/VIP+ New and Improved VIP Package
 

and what a change it is!!!!!

Re: VIP/VIP+ New and Improved VIP Package
 

yeah, I've just read a brief about them.

Re: VIP/VIP+ New and Improved VIP Package
 

Actually when I say 'all' I mean both new and existing customers. Not all service prices are changing

Re: VIP/VIP+ New and Improved VIP Package
 

I'm not paying that!!, I'll have to ditch the sports and movies and get rid of the box upstairs

Re: VIP/VIP+ New and Improved VIP Package
 

So all of us on VIP50 will go from £97.40 to £109.55? And then when we get Tivo that will push it up to £112.55, that is quite a jump! Are they still planning on bringing out new VIP packages or is that the new VIP packages?

Re: VIP/VIP+ New and Improved VIP Package
 

The prices for VIP with TiVo haven't been announced yet