Re: Upgrade from 2 - 10 meg
 

From what I remember speed was running at around 430kbps.

Re: Upgrade from 2 - 10 meg
 

I would try downloading 2 different files at the same time, although try to pick different game files from the ones you have already downloaded, as this may interfere with the cache.

Try at different periods of the day, and if you find the speed is the same, then you may need to get VM to check things out.

Hope this helps.

;)

Re: Upgrade from 2 - 10 meg
 

It's been over a week since I recieved my "You've been upgraded" email, speed is still 2Mb M

https://www.cableforum.co.uk/images/...2009/07/57.png

I have been using https://mysso.virginmedia.com daily to check if my package has changed but today I received "The system we use to check your username and password is currently unavailable. Please try again later." and now "Invalid email/password. Please remember passwords are case-sensitive. If your caps-lock is on this may cause you to enter your password incorrectly."

I am seriously considering canceling my contract with VM as I have no desire to sit for a morning chatting to an indian call center to get this problem sorted.

I live in Leeds and even people that didnt register for the new speeds have been upgraded in my area!

EDIT: Just checked my username and password by logging into webmail with the account and that works.

Re: Upgrade from 2 - 10 meg
 

vicisoux, Just a thought as I don't know whether this is relevant for this round of upgrades but have you unplugged your modem as when my service was upgraded last year I needed to do that before the 10Mb came through.

Re: Upgrade from 2 - 10 meg
 

Hey Jo thanks for the reply, yes I have unplugged my modem.

Re: Upgrade from 2 - 10 meg
 

The other thing you could consider if you don't want to phone customer services is to raise a query on Virgin Media Newsgroups which are staffed by VM techs.

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

Re: Upgrade from 2 - 10 meg
 

Again thanks for the reply Jo, strangely enough I had just been browsing the site and this information was quoted, I may give this a try.

EDIT: Downloaded that newsgroup and the webspace one, found

"Morning all,

We are having some systems issues today and are unable to access accounts,
ubr's etc.
We will try and answer as best we can, and hopefully they should be able to
get it all working soon.
Our apologies for this."

I guess this could be the same reason I cant access https://mysso.virginmedia.com/

Re: Upgrade from 2 - 10 meg
 

I've been upgraded overnight and ahead of schedule.I only just found out because it took only 7 minutes to download the last episode of Torchwood which it was going to take 2 hours last time I attempted to do so.

So summat to be happy about...:D

Re: Upgrade from 2 - 10 meg
 

Nice to get something earlier than expected for a change.

I don't know what the difference in the number of upgrades that are being handled this time as opposed to last years 4>10Mb upgrade, but, it sure looks like VM are doing these upgrades in a shorter time frame this year.

Re: Upgrade from 2 - 10 meg
 

vicisoux, I live in Leeds too and ours and my neighbours are up to 10MB. Could you tell me which modem you have ?? Grey modem or Black / Blue ??

Just I was told by the VM web site I needed to upgrade the grey modem, but when I chatted with India CS they cancelled the new modem as they told me the grey modem supports the new speed. So I found the Newgroup support and asked their advice, who told me that the grey modems dont support the 10MB speed and sent me a new modem which is working fully.

Hope this helps as the Support on the newsgroup is brilliant as they reply very quickly and will help you all the way.

Re: Upgrade from 2 - 10 meg
 

I have a very old grey modem (NTL: HOME 120) when I registered for the upgrade it did say I would need a new modem and that the modem would be with me within 5 days, this was months ago now.

I had contact with the webteam who also told me my modem was capable of the new speeds.

Many thanks, I have Dl the newsgroup and will try posting when they clear up the issue they are having with accounts atm.

Re: Upgrade from 2 - 10 meg
 

Anyone in Swindon actually got the upgrade?
I registered for the upgrade right at the start.

The timetable says Swindon has now been done, didn't say this a few days ago.
http://www.virginmedia.com/myvirginm.../timetable.php

So I excitedly re-booted my modem...

Speed tests still spot on for 2Mb, as they have always been.
The "my virgin media" page says 2Mb M
and the modem status says: Maximum Downstream Data Rate : 2148000 bps

So despite the timetable saying it's done, I'm still on 2Mb in every way!

Re: Upgrade from 2 - 10 meg
 

hi keeping up to date on this 10days on 10meg All very stable no problems
at All .

TONY

Re: Upgrade from 2 - 10 meg
 

I had the very same problem as you. Thats why I contacted the newsgroup and a very kind Tech guy (Kevin) on there from VM told me:

"Your NTL120 is actually only tested between 8-9Mbps and as such does need replacing."

5 days later the new modem arrived by UPS and got it all activated. Very helpful and very fast service. :D

I noticed your message and I've replied to it for you with my experience I hope it helps your case.

---------- Post added at 00:06 ---------- Previous post was at 00:03 ----------

MikeyB, as you may have noticed I asked vicisoux which modem he had, hopefully if you have the black / blue modem your upgrade will be going through and you just have to wait, but if you have the grey modem you will need to upgrade the modem.

Re: Upgrade from 2 - 10 meg
 

Many thanks for posting your experience on this matter to the newsgroup highroyds, I can only hope this is sorted soon.

Re: Upgrade from 2 - 10 meg
 

Got upgraded on Tuesday (CF23 7** area in Pentwyn). Loving it, seeing downloads run along at 1MBps is something I haven't experienced since my university lan days. But this time, I'm not limited to HTTP downloads only.... Wheeee!

Re: Upgrade from 2 - 10 meg
 

"Try downloading 2 different files at the same time, although try to pick different game files from the ones you have already downloaded, as this may interfere with the cache."

Whats My speed please.
I downloaded a game file at 300KBps then dropped to a steady 250KBps
I dowloaded another and it dropped at 49KBps climbing to a steady 110 KBps.

John.

Re: Upgrade from 2 - 10 meg
 

Finally -- my internet is working fine and my upload speed is pretty decent. So I guess they were just fixing the problem or updating my internet.

Re: Upgrade from 2 - 10 meg
 

not been upgraded in CF5 yet

http://www.speedtest.net/result/518916777.png

---------- Post added at 21:43 ---------- Previous post was at 21:25 ----------

anyone in Ely Cardiff been upgraded yet?

Re: Upgrade from 2 - 10 meg
 

Not been upgraded in Swansea Cwma UBR. Yes that one with one of the largest council estates in the UK ,no hope in other words yet promises of 20mb for everyone 50MB when 2100.
Whats My speed please.
I downloaded a game file at 300KBps then dropped to a steady 250KBps
I dowloaded another and it dropped at 49KBps climbing to a steady 110 KBps.

John S.

Re: Upgrade from 2 - 10 meg
 

I see your now going to receive a Brand New modem. Hopefully in 5 days time you'll have 10MB :D.

---------- Post added at 00:41 ---------- Previous post was at 00:39 ----------

John I'm not sure what speed your getting, but haven't you seen the Speed Test at the top of this screen, just click on that and it'll tell you what your speed is.

Re: Upgrade from 2 - 10 meg
 

Virgin/NTL and this thread says that speedests are not a true reflection of performance saying the best test is to download a couple of game files.
Ive done exactly that and find that with a couple of game files downloading my speed is 110 KBps which is less than 1MB on my 2MB connection which is how it feels to me.
The above speedtest might come out better sometimes but is pointless as it takes about 15 seconds before it runs and recently it doesnt run at all but the arrow says it is with endless lag spikes and pings look very muck like an overloaded network.
Instead of the needle showing a steady speed it is like a rev counter up and down then peaking at the end of the test at the maximum speed in other words useless.

John S.

Re: Upgrade from 2 - 10 meg
 

i found out i got upgraded yesterday but my speed is roughly the same as it always was although the upload speed has doubled, i did try downloading a game demo from virgin like was mentioned in another post and i am getting roughly 380KBps.

i am using the old ntl 120 silver modem and am in area 31,
am i getting these speeds because of my old modem?

https://www.cableforum.co.uk/images/...2009/07/53.png

Re: Upgrade from 2 - 10 meg
 

Yeah, you need to ring tech support or go on the newsgroups and request a new modem be sent out to you.

Re: Upgrade from 2 - 10 meg
 

thanks for the advice i contacted support on VM newsgroup and they are sending out a new modem.

also i don't know if this is possible but i have a friend who has a ntl250 modem that he kept after moving to sky broadband, would it be possible to use that? or should i wait for the one virgin send out.

Re: Upgrade from 2 - 10 meg
 

Wait for the one Virgin send

Re: Upgrade from 2 - 10 meg
 

It will not work as it is attached to another account.

Re: Upgrade from 2 - 10 meg
 

Hi MikeyB, after several days of modem rebooting I discovered that I'd been upgraded, sometime in the middle of last week.
So it seems that at least some parts of Swindon have been done.

Re: Upgrade from 2 - 10 meg
 

Remember even if an area has been enabled, not everyone who registered will get it straight away - they are doing the upgrades in batches every day to manage the network load

Re: Upgrade from 2 - 10 meg
 

just called and registered as couldnt do it online, my area is available on the timetable should this change straight away

Re: Upgrade from 2 - 10 meg
 

My upgrade happened this week - I was testing a wireless adaptor and the speed test went haywire (I thought) with a speed of 9.5 Meg. Since then, I get odd flashes of 8/9 Megs but normally around 2/3 and sometimes as low as 500KB/s!

I'll give it time as it's only just happened

Re: Upgrade from 2 - 10 meg
 

do i need to re-boot for it to take effect

Re: Upgrade from 2 - 10 meg
 

It's not always necessary but rebooting is worth trying if you haven't yet got the Upgrade.

Re: Upgrade from 2 - 10 meg
 

Does anyone "in the know" at VM know when Ely (Cardiff) is to be upgraded please?

Re: Upgrade from 2 - 10 meg
 

I'm impressed as I've got at least 9MB since being upgraded however [img]Download Failed (1)[/img]that it continues.

Re: Upgrade from 2 - 10 meg
 

Any idea on Whitchurch (Cardiff) seeing as BT are trailing 50meg for £20 or so I hope its soon !

Re: Upgrade from 2 - 10 meg
 

https://www.cableforum.co.uk/images/...2009/07/38.png

Many thanks for the advice and assistance.

Re: Upgrade from 2 - 10 meg
 

someone mentioned that availability of 50Mb service was linked to the upgrade. i have just notice that 50Mb is now available in my area (AL10), does this mean we will get the 2Mb-10Mb upgrade soon?

have been waiting and checking for months now!:confused:

cheers

Michael

Re: Upgrade from 2 - 10 meg
 

I am in Harrogate HG3 and I seem to have now been upgraded. According to tests on sites like speed.io, I am now getting between 5 and 8MB. Internet browsing doesn't seem any quicker though. When I registered I was told I needed a new modem which hasn't come yet so hopefully it will be on its way soon. I have the blue modem, Maximum Downstream Data Rate shows as 10242000, Maximum Upstream Data Rate shows as 514000

Re: Upgrade from 2 - 10 meg
 

the blue modems (ambit 250s) are all good for 10Mbit. I'm sure i read somewhere they are good for up to 38Mbit although i cant back this up. I'm sure someone will correct me if i'm wrong

Re: Upgrade from 2 - 10 meg
 

Yeah they are if it is an ambit unless some other modem is blue

Re: Upgrade from 2 - 10 meg still waiting
 

Still waiting for the upgrade in Ely. I am paying for it but I haven't got it yet:mad:

Re: Upgrade from 2 - 10 meg
 

no problem, glad I could help. :D

Re: Upgrade from 2 - 10 meg still waiting
 

Just to clear it up for the bllionth time in this thread. You are not paying for the upgrade, it was free. The extra you are paying is the annual increase in your subscription

Re: Upgrade from 2 - 10 meg
 

Ok. but I still haven't been upgraded yet despite three emails saying that I will be soon!

Re: Upgrade from 2 - 10 meg
 

hansi click on the connection tab(at the top of this page) and post evertything except the custxxx bit, then i am sure someone on the same hub will be able to ell you if they have been upgraded yet. <-Damn keyboard toner's running out again.

If they have been upgraded it is possible there is a fault on your account and the easiest way to resolve this is via the newsgroup as you will probably get more joy than phoning them. You can do this by setting a newsgroup account up in a programme such as windows live mail. The account setting you need is news.virginmedia.com and then subscribe to virginmedia.support.broadband.cable

Re: Upgrade from 2 - 10 meg
 

it's,cpc1-ely11-0-0-cust.cdifxxx.cable.ntl.com

---------- Post added at 10:23 ---------- Previous post was at 10:22 ----------

just pm'd you, but I've worked it out now:dunce::dunce:

Re: Upgrade from 2 - 10 meg
 

Just pm'd you back, now try enquiring using the newsgroup details given

Re: Upgrade from 2 - 10 meg still waiting
 

got the new modem today, activated and getting much better speeds its well worth the wait.

https://www.cableforum.co.uk/images/...2009/07/37.png

Re: Upgrade from 2 - 10 meg
 

thank you

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

I just had a word with broadband suport and they've refreshed my modem. Thought it was looking a bid dowdy;) but I'm not getting anywhere near 10mb. Nearer 5! Doh!

Re: Upgrade from 2 - 10 meg
 

http://www.speedtest.net/result/522829563.png

This is what I'm getting. It's not 10 but it's better than 2mb.

Re: Upgrade from 2 - 10 meg
 

http://www.speedguide.net/downloads.php download TCPOptimizer, set the slider to 10000, tick modify all network adaptors click optimal settings, apply and restart and see what speed you get then.

Re: Upgrade from 2 - 10 meg
 

whoops

---------- Post added at 14:56 ---------- Previous post was at 14:26 ----------

http://www.speedtest.net/result/522863774.png

That's what I'm getting now. What next?

---------- Post added at 14:57 ---------- Previous post was at 14:56 ----------

Can I undo that download

Re: Upgrade from 2 - 10 meg
 

Haven't been notified but assume i am now on 10mb but only getting between 3.5 and 5.8 depending on which speedtest i try. Just posted this in the newsfeed and noticed someone else is getting a new modem. Mine is the old ntl: 200 so hope they will give me a new one as well.

---------- Post added at 19:11 ---------- Previous post was at 19:08 ----------

Just did another test on Speedtest.net and yipeee now getting around 8mb! :D

Re: Upgrade from 2 - 10 meg
 

I should have said XP or Vista, the download hasn't decreased it, it has just decreased itself. Looks like you need a new modem to me.

Re: Upgrade from 2 - 10 meg
 

Thank you for that. I have just rung broadband support and they confirmed that my modem can't handle 10mb's. Why didn't they tell me that yesterday when I rang them:mad: Anyway, they're sending me a new modem. Are there any particular anomalies to oook out for when setting a new modem up? And thanks to everyone for their help on this.:):)

Re: Upgrade from 2 - 10 meg
 

Hansi, i'm glad to hear that your upgrade went through, what modem do you currently have btw?

Re: Upgrade from 2 - 10 meg
 

Thanks, I have a ntl 120

Re: Upgrade from 2 - 10 meg
 

I think it's just a case of remove old one, plug new one in and ring Virgin to activate it on your account.

Re: Upgrade from 2 - 10 meg
 

Thanks:):)

Re: Upgrade from 2 - 10 meg
 

No problem :). Make sure you come back and post your speed results when your new modem is set up.

Re: Upgrade from 2 - 10 meg
 

I finally managed to drag the computer away from my wife last night and post in the VM newsgroups.

Was quite late so no reply by the time I went to bed, but just logged onto the My Virgin Media pages and it says 10Mb M :D whereas last night it still said 2Mb M

Have to see what I get when I get home, can't get newsgroups here at work, so see what they say about a new modem, currently got the ntl 120 modem.

Re: Upgrade from 2 - 10 meg
 

They will probably replace your modem

Re: Upgrade from 2 - 10 meg
 

Was going to post an update last night, but we had a power cut!

Anyway, this was the reply in the newsgroups:
I have configured it for the 10 meg now please run the test again and
let us know how you get on. The modem you have should be fine with the 10
meg.
Strange how some people get told the ntl 120 will need replacing, other get told it will be fine.

Did some speed tests yesterday evening, and just done one this morning, and getting 5Mb:
https://www.cableforum.co.uk/images/...2009/07/30.png

It's almost constantly that speed on any speed test, and if I'm wireless or directly connected to the modem.
Did manage to post this back on the newsgroups last night before the power went.
Wait to see what they say.

Re: Upgrade from 2 - 10 meg
 

Perhaps the uncertainty regarding whether the ntl 120 modem is capable of 10Mb/s may be explained by the Chetnet website.
To quote their information on the ntl:home 100/120/200 modems:

Re: Upgrade from 2 - 10 meg
 

https://www.cableforum.co.uk/images/...2009/07/24.png

my upgrade has went through now but was wondering if anyone would know why my ping is still so high:dozey:

Re: Upgrade from 2 - 10 meg
 

Because that ping is a random figure subject to all kinds of inaccuracy that doesn't actually mean anything ;)

Re: Upgrade from 2 - 10 meg
 

Well no sign of being sent a new modem yet.

Latest posts from the newsgroup said they can't see any network problems, and asking me to post power levels, guess I should have done that before anyway

Still at a rock solid 5Mb

Actually, how about I post my levels here...
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : 64 QAM
Downstream Receive Power Level : 2.93 dBmv
Downstream SNR : 34.88 dB

Upstream Frequency : 25800000 Hz
Upstream Transmit Power Level : 46.00 dBmv

Re: Upgrade from 2 - 10 meg
 

Some good news, a new modem has been ordered for me from the newsgroups.

Re: Upgrade from 2 - 10 meg
 

Thanks for this further advice VMboy. After trying further game downloads with poor results I decided to join Newsgroups and posted my problem. Like MikeyB I am now awaiting the arrival of a new 256 modem to replace my aged Ntl:Home 100. I was advised that this was up to the job when I registered but it seems there can be issues with both this and the 120.

Thanks again.

Re: Upgrade from 2 - 10 meg
 

Hatfield has now been added to the list of places ready to upgrade now! However, my package is still showing as 2Mb. Can i expect that to change soon? I guess i wait for my package to change to 10Mb before i can get the new speeds?? Any advice?

Attachment 18492

Re: Upgrade from 2 - 10 meg
 

Which model modem do you have?

Re: Upgrade from 2 - 10 meg
 

the blue ntl 250. it should be fine from what i've read.

Re: Upgrade from 2 - 10 meg
 

It should be, I have the 150 but they are sending me a new one. Have you tried re-booting the modem?

Re: Upgrade from 2 - 10 meg
 

My speed has been substantially less than 10mb:

https://www.cableforum.co.uk/images/...2009/07/11.png

It was only about 4mb until I changed my modem connection to Ethernet. At first they said my NTL120 was ok but after I posted the results of downloading a couple of files they said they had ordered me a new one to rule out a modem issue.

Re: Upgrade from 2 - 10 meg
 

that was my problem too. I was only getting 5.50mb's, modem should be here in a couple of days.

Re: Upgrade from 2 - 10 meg
 

hmmm, so I see Hemel Hempstead has been moved up to the 'now ready' list and i have the little blue modem. I have restarted it twice this evening (pulled the power lead out the back) but the 'Maximum Downstream Data Rate : 2148000' is still the same :(

Re: Upgrade from 2 - 10 meg
 

https://www.cableforum.co.uk/images/...2009/07/12.png

You can see the reason why I came back to VM for my Internet, as that is the usual speed I get all the time, well chuffed with it as well;)

I was one of the customers who got the free update from 2 to 10 Meg and was paying £25 a month for it. Yet since my return I am now paying £20, after the first 3 months at £15.

Re: Upgrade from 2 - 10 meg
 

I am getting similar results to you when running checks using speedtest.net. When I test using speed.io it gives a reading typically 1-2mb faster.
I would be interested to see what figures you got using this test site.

Re: Upgrade from 2 - 10 meg
 

OK, I haven't tried that one before, here we go...

http://speed.io/pics/2261/2771/speed.io.png

A bit slower in my case.

Re: Upgrade from 2 - 10 meg
 

I'm waiting for a new modem, but I just did a speed test on my current one and got 13.58mbs! but only the once:( when I ran it again it was back to 5.50!:td:)

Re: Upgrade from 2 - 10 meg
 

http://www.cableforum.co.uk/board/im...ons/icon14.gif
If you get the 256 model, it should be ok.....;)

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

This is a really helpful thread - can anyone tell me when South London (SE15) will get the upgrade? Have looked on the list but cannot see it. Also called up 150 and they said they couldn't tell me...

Thanks

Re: Upgrade from 2 - 10 meg
 

Try 151

Re: Upgrade from 2 - 10 meg
 

Click on the Connection button in the header of this page and see what your Host address is. Although you live in a certain postal address it does not necessarily follow that this is the area that will show up in the upgrade list.

For example, mine is cpc2 stre 4 -0 -0 cust XXX.bagu.cable.ntl.com

The stre stands for Stretford and that is the area that will show in the list rather than Urmston where I actually live.

If the abbreviation isn't clear to you, post your host address and another member will be sure to be able to tell you what it represents but XXX out your customer number.

Re: Upgrade from 2 - 10 meg
 

cpc3-nthc3-0-0-custxxx.nrth.cable.ntl.com

Thanks. That's the info that comes up on Connection

Re: Upgrade from 2 - 10 meg
 

Thanks - will check tonight when I'm home

Haven't got the make of my modem - but I google imaged and it looks like this (not my pic)

http://www.gumtree.com/posting_image...65.__big__.jpg

No-one getting top broadband speeds
 

Just thought you folks may be interested in this, and where else to put it but here, I think it fits this thread.

http://uk.news.yahoo.com/21/20090727...s-e1d36ba.html

Re: No-one getting top broadband speeds
 

In what way does it fit a thread about a 2->10Mbit upgrade.

Not saying it doesn't just can't grasp the connection myself?

Re: No-one getting top broadband speeds
 

Did it really matter where I put this for you to gripe about it?

For goodness sake I was only trying to help, but I will tell you this, it's people like you that will stop me from doing so in the future.

You happy now.

Re: Upgrade from 2 - 10 meg
 

Can I offer an observation which I have noticed today which may, or may not, help those that are not seeing full speeds on test. I have both IE6 and Firefox 3.0..10. on my PC. Using speedtest.net I am constantly showing results of 5-6mb in IE6. Using Firefox I am always getting more than 9.5mb, and sometime going over 10.
I do not pretend to understand if there is a valid reason for these results, maybe there is a difference in the way the browsers work? Perhaps one of the more technical members may be able to explain.
Perhaps something else to try for those that think they are not getting the speeds they should?

Re: Upgrade from 2 - 10 meg
 

Got my new Ambit 256 today and rang to get it activated. However when i loaded Firefox i got a page saying click here to activate your services. Clicking this just puts you in cage and nothing happens. Rang again and was told it is a bug so closed it and the operator closed the notice on my account. Bingo it works a treat now and getting a proper speed. :Yes:

Re: Upgrade from 2 - 10 meg
 

------------------------------------

Aha - mine is "Lewi" - so Lewisham - and due for "July / August"...

Modem wise its the black ntl 250 - so going by the above posts I should be OK

Thanks again

Re: Upgrade from 2 - 10 meg
 

To be honest I think the best method of getting a truthful result on the download speed is to download the blueyonder game files, downloading 2 different files at the same time is preferred then just double the transfer speed and that total will be the current download speed.

As for the browsers, have noticed that when I use I.E6 with no proxy I get my normal M package speed, when using Firefox with no proxy I get slightly less speed.

Internet speed is the subject for debate on Sky news just now, I was slightly confused as to why it wasn't reported that using a proxy can often effect the speeds, and I can vouch for that after doing various tests with or without proxy.

Re: Upgrade from 2 - 10 meg
 

Hey guys,

I'd like to ask a question hopefully someone here may be able to answer- I apologise if it's already been asked but searching through sixty odd pages of discussion isn't my ideal way of spending an afternoon! XD

I live in Grimsby, UK, and apparently my Internet has also been upgraded to 10MB. I received many emails from Virgin touting their new fantastic speeds, downloading songs in 5 seconds, videos in 25 seconds etc. I haven't noticed any difference in speed however, and can tell my Internet is not 10MB as whenever I attempt to connect to the Internet via my PS3 or Xbox Live I'm suddenly timing out on my computer.

I thought it could be my Modem box, as I still have an old gray NTL one with green lights on the front. Anyway, I decided to run a Speed Test and sure enough, my download speed was 2.8MB, nowhere near 10MB. I phoned Virgin up and they told me I was doing something wrong, and that I was defiantly on 10MB. The lady on the phone decided to run a speed test on my connection, quickly taking back what she said about me doing something wrong, telling me I was still on 2MB.

Apparently there's a 'fault' in the Grimsby area where no-body can access 10MB. They say they're 'fixing it', though I highly doubt they're in any rush. Does anyone here have any idea when we might be able to see 10MB speeds in the Grimsby area? It would be nice to have a 10MB connection after all the bloody emails they've sent me saying I have one and how out of this world it is. Thanks!

Re: Upgrade from 2 - 10 meg
 

lightning89,

Can't see any issues in your area on the services section, that doesn't mean to say these isn't though, but something as wide spread as this for an area you would think would get a mention in the service fault section for East Yorkshire & Lincolnshire, have I got the right area there? lol

Re: Upgrade from 2 - 10 meg
 

Hey VMboy, yeah you're looking at the right area! We're in North East Lincolnshire. I thought it was probably something wrong with our box- a good deal of people I know have had new boxes sent round by Virgin after the upgrade was put into play.

We on the other hand still have one of these: http://media.photobucket.com/image/N...Home310510.jpg (image from Google.)

I've no idea if it's effecting it, and the woman on the phone just told me it was a widespread 'fault.' She didn't really say what the fault was and how long it'd be until it was fixed, mind you. Sounded a bit to me like she was fobbing us off.