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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

ikthius 08-03-2005 21:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by tomjleeds
0800 052 2000

Choose option 5. Be very apologetic and say you realise that there's probably a million other people asking the same thing, but is there any chance they could perform the upgrade for you now?

If you get a scottish person, it seems you get it done :D
not always, I was told it would happen and it has not.

ik

chrisb123 08-03-2005 21:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DbzDP
I am not sure if this was asked before, but here it goes.
What will be the upload speed for the 3MB?
300k.

chris1234 08-03-2005 21:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DbzDP
I am not sure if this was asked before, but here it goes.
What will be the upload speed for the 3MB?
32ks +?

punky 08-03-2005 21:12
Re: New Speed Upgrades 8th March. (Part 3)
 
300k upload = 37k/s transfer

GeoffW 08-03-2005 21:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Mine too, I wonder if DNS or proxy servers has slowed down somehow as a result.

The pages load quicker but it takes longer to start loading.

chris1234 08-03-2005 21:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by GeoffW
Mine too, I wonder if DNS or proxy servers has slowed down somehow as a result.

The pages load quicker but it takes longer to start loading.
cud be ur speed is still updating?? do another reboot :angel:

Gareth 08-03-2005 21:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Well, using the number posted about (the 0845 one, not the 0800 one) I got through to a guy called Peter in broadband technical support, who gave me my details, so I've just upgraded online now, and it's flying. /me is very impressed :)

Just to say, as well, that although I've had reason to moan about the CS agents I've dealt with in the past, the person I spoke with tonight was extremely professional.

:tu: and a round of :clap: to Peter

chris1234 08-03-2005 21:17
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Gareth
Well, using the number posted about (the 0845 one, not the 0800 one) I got through to a guy called Peter in broadband technical support, who gave me my details, so I've just upgraded online now, and it's flying. /me is very impressed :)

Just to say, as well, that although I've had reason to moan about the CS agents I've dealt with in the past, the person I spoke with tonight was extremely professional.

:tu: and a round of :clap: to Peter
CS is closed wtf????

DbzDP 08-03-2005 21:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Alright thanks, I just needed to know that.

GeoffW 08-03-2005 21:22
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
cud be ur speed is still updating?? do another reboot :angel:
This was hours ago, I can see the right speed in the modem config. I supose another reboot cant hurt though.

Chaos reigns within.
Repent, reflect, reboot
and order will be restored.

Gareth 08-03-2005 21:24
Re: New Speed Upgrades 8th March. (Part 3)
 
Broadband technical support was open when I called 'em - I used the 0845 number posted earlier, cause when I called the 0800 number, I got a message saying they were closed as of 8pm.

Am now downloading a copy of Knoppix at 357 KB/sec... just because I can

Chrysalis 08-03-2005 21:24
Re: New Speed Upgrades 8th March. (Part 3)
 
right have upgraded to 3mbit using the web page, but held of going to 2mbit because someone said to me I would have had to pay admin fee, if I ring CS tommorow and change to the 2mbit tier is there no fee for this?

redboat 08-03-2005 21:29
Re: New Speed Upgrades 8th March. (Part 3)
 
[QUOTE=GeoffW]This was hours ago, I can see the right speed in the modem config. I supose another reboot cant hurt though.

Yeah mine the same, i have just done another reboot...no change. Just seems weird it D/L's everything at the right speed just browsing is very poor????

bontrager 08-03-2005 21:35
Re: New Speed Upgrades 8th March. (Part 3)
 
well I called tech support about the error i was getting about the modem not being registered to the account. Anyway, first off the tech guy says the upgrade is only for new customers anyway!

so, then he checks my details and says i have a username and password ive never heard of, but he cant give me the details as i have no security details setup!

anyway, to cut it short, i give him my old account details, which he accepts as proof, then gives me the new details (which i never seen before) and i upgrade just fine :D

Marge 08-03-2005 21:40
Re: New Speed Upgrades 8th March. (Part 3)
 
Well home from work eventually :rolleyes:

Everyone happy with their new speeds ?????????????

Just gonna test mine now :erm:

dilli-theclaw 08-03-2005 21:42
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Debsy42
Well home from work eventually :rolleyes:

Everyone happy with their new speeds ?????????????
Well I'm VERY happy with both YOU AND my new speed :romance::):D

ian@huth 08-03-2005 21:43
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Chrysalis
right have upgraded to 3mbit using the web page, but held of going to 2mbit because someone said to me I would have had to pay admin fee, if I ring CS tommorow and change to the 2mbit tier is there no fee for this?
I would imagine if you call tomorrow they will tell you that you can't switch tiers again for 30 days.

ikthius 08-03-2005 21:44
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Debsy42
Well home from work eventually :rolleyes:

Everyone happy with their new speeds ?????????????

Just gonna test mine now :erm:
no, I have not got mine. when I was told I was :bigcry:

ik

Electrolyte01 08-03-2005 21:49
Re: New Speed Upgrades 8th March. (Part 3)
 
Yes Debsy, very pleased, 120KB/s downloads really rocks for when I need updates for my games! :D

Chrysalis 08-03-2005 21:49
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by ian@huth
I would imagine if you call tomorrow they will tell you that you can't switch tiers again for 30 days.
No problem can wait 30 days, just wanted to know if its free still to change.

DbzDP 08-03-2005 21:52
Re: New Speed Upgrades 8th March. (Part 3)
 
Where can you upgrade online?
CS is closed right now :(

I am currently on the 1.5MB

bontrager 08-03-2005 21:53
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DbzDP
Where can you upgrade online?
CS is closed right now :(

I am currently on the 1.5MB
http://www.ntlworld.com/data-feeds/e...tierMigration/

but is tech support still open, the 0845 number?

Stop It 08-03-2005 21:54
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Debsy42
Well home from work eventually :rolleyes:

Everyone happy with their new speeds ?????????????

Just gonna test mine now :erm:
ask me again after midnight, Im getting quite concerned that I appear to be the only one who got told that my upgrade will take place at midnight (after I phoned to ask for it), wheres mb when you need him :)

Albie 08-03-2005 21:55
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Debsy42
Well home from work eventually :rolleyes:

Everyone happy with their new speeds ?????????????

:erm:

No, I didn't get a new speed.

Anoyne here with tech knowledge that would know why I didn't get the upgrade?

DbzDP 08-03-2005 21:57
Re: New Speed Upgrades 8th March. (Part 3)
 
I just phoned them up it was 0845 650 0125
Woman said I had to wait till tommorrow to phone up CS

djbash 08-03-2005 21:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Hey all

I don't have my user name and password, as I've lost it..

If i ring NTL up tomorrow, will they upgrade this for me?

I'm on 750k, eager to get on that 2mb badboy

thx :D

ian@huth 08-03-2005 21:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Stop It
ask me again after midnight, Im getting quite concerned that I appear to be the only one who got told that my upgrade will take place at midnight (after I phoned to ask for it), wheres mb when you need him :)
If you were told it would be after midnight then it was possibly a porkie. If the agent had done the upgrade for you it would have been virtually instantaneous. You have probably posted about it already but you have rebooted your CM haven't you?

DbzDP 08-03-2005 21:59
Re: New Speed Upgrades 8th March. (Part 3)
 
The ONLINE one is giving me this error

Mail Box Error An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate). If you need further help, please contact our customer support (0800 052 2000).

Robc66 08-03-2005 22:13
Re: New Speed Upgrades 8th March. (Part 3)
 
why has everyone been upgraded appart from me??? Its not fair! i want my 3MB!

Minbu 08-03-2005 22:15
Re: New Speed Upgrades 8th March. (Part 3)
 
Have just upgraded online. After confirmation the modem re-booted and I'm now on the new speed. Took about 10 seconds. Excellent.

Stop It 08-03-2005 22:15
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by ian@huth
If you were told it would be after midnight then it was possibly a porkie. If the agent had done the upgrade for you it would have been virtually instantaneous. You have probably posted about it already but you have rebooted your CM haven't you?
Yes, I have rebooted a few times, and with no result.

Anyway, if I have been fobbed off, Im not happy, are the calls logged at all (so I can trace it back to the person who responded on T/S as I cant remember), because Ill be complaining about this if i was indeed lied to, I mean what is there to gain by T/S lying to me, Im on the verge of being VERY angry, if post midnight I havent been sorted Ill be sending a very very angry (yet perfectly eloquent :P) email to the relevent NTL complaints dept, that guy better hope he didnt lie to me, for if he did he picked the wrong guy.

Tezcatlipoca 08-03-2005 22:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
CS is closed wtf????

Customer Services (0800 052 2000) closes at 8pm.


Tech Support is open until midnight.

SACM (Langley) 0845 650 0121
SACM (Bromley) 0845 650 0925
STB (broadband only) 0845 650 0125

DieDieMyDarling 08-03-2005 22:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
Some people will find ANY reason to criticise this company. We've tried caps...oops that's seems not to be a big issue now. Then it was 'the upgrades will go wrong', but they haven't. So now we resort to the lack of big letters on the web page. :rolleyes:. Someone call Watchdog fast, they're so desperate for material I'm sure they'd run it.
Someone sounds a little bitter at watchdog... wonder why. :D

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice. :Yikes: :td: :Yikes:

Albie 08-03-2005 22:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
No, I didn't get a new speed.

Anyone here with tech knowledge that would know why I didn't get the upgrade?

Knew it was too much too ask. :rolleyes:

jrhnewark 08-03-2005 22:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Knew it was too much too ask. :rolleyes:
Woah! What a busy day! :cool:

Firstly, are you cable modem or set-top box? :)

Stop It 08-03-2005 22:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DieDieMyDarling
Someone sounds a little bitter at watchdog... wonder why. :D

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice. :Yikes: :td: :Yikes:
http://www.home.ntl.com/icat/broadband <---Its clearly advertised to people looking for NTL broadband, to be fair ntlworld is a site that is used by customers, and, although it really should be advertised there too, its unfair to say that they aren't at all, now, wheres my upgrade, growls at T/S agent.

Albie 08-03-2005 22:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by jrhnewark
Woah! What a busy day! :cool:

Firstly, are you cable modem or set-top box? :)

I'm on a cable modem.

Web-Junkie 08-03-2005 22:36
Re: New Speed Upgrades 8th March. (Part 3)
 
Upgraded in NG17 area to 2mbit using online upgrade form. Rebooted SACM then PC and *BOOM* 2mbit :)

I want 8mbit now :p:

Bill C 08-03-2005 22:36
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Stop It
http://www.home.ntl.com/icat/broadband <---Its clearly advertised to people looking for NTL broadband, to be fair ntlworld is a site that is used by customers, and, although it really should be advertised there too, its unfair to say that they aren't at all, now, wheres my upgrade, growls at T/S agent.
Check your pm's

purenuman 08-03-2005 22:38
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DieDieMyDarling
Someone sounds a little bitter at watchdog... wonder why. :D

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice. :Yikes: :td: :Yikes:
Quote:
Originally Posted by uni
Funny how it ain't in big letters about speed upgrade at http://www.ntlworld.com/ :confused: unlike http://www.aol.co.uk tryin to hide it :confused: NTL:

Quote:
Originally Posted by purenuman
But ntlworld is more of a general 'internet' & News page than a BB sales page.

It's clear enough on NTLs equivalent BB sales page :rolleyes:

http://www.home.ntl.com/icat/broadband

and here

http://www.home.ntl.com/page/broadbandexisting
And what if the staff know but have been told to say nothing as it's not supposed to be rolled out yet??

Maybe the plan was you could order it from today but it would be rolled later when everything was in place, then shout and auto upgrade at the same time.

This would explain why you have to ask for it or upgrade on line.

Remember we only knew about the 8th via leaks :D

pdjkeelan 08-03-2005 22:38
Re: New Speed Upgrades 8th March. (Part 3)
 
Could a member of NTL staff say if M22 is able to support the upgrades yet please? My niece that lives in M23 has it but the guy i spoke to on the line says M22 isn't supported :(. I'm gagging for the extra speed :)

scrotnig 08-03-2005 22:41
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DieDieMyDarling
Someone sounds a little bitter at watchdog... wonder why. :D
Watchdog is crap. It's a shadow of its former self. A few years ago, that recent expose on ntl would have had far reaching consequences. As it stands, hardly anyone cared. They filled it with stupid shots of Campbell massaging his ego by doing a pointless roleplay, do they think anyone is impressed? They took three scenarios that were worthy of mention, and camped them up to the point that they had very little impact. Dumbing down again I'm afraid.

This doesn't relate specifically to ntl, EVERY case they handle is done in this way nowadays. Bring back Lynn Faulds-Wood.

Quote:
The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice. :Yikes: :td: :Yikes:
As has been pointed out, ntlworld is the consumer portal, it also covers dialup customers.

The speed increases are advertised on the main site perfectly well.

xathras 08-03-2005 22:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Got my 3Mb Connection working via manual method, although my modem efficiency is near 80%

BackToMine 08-03-2005 22:46
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm in Blackburn and still on 750Kbit (ex-C&W Silver STB)

Do I have to call up to get upgraded to 2Mbit or will they do it eventually without my intervention?

I'm disappointed NTL didn't make the cap 500MB/day. 1GB is way to much.

purenuman 08-03-2005 22:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
Watchdog is crap. It's a shadow of its former self. A few years ago, that recent expose on ntl would have had far reaching consequences. As it stands, hardly anyone cared. .............

.............Bring back Lynne Faulds-Wood.



As has been pointed out, ntlworld is the consumer portal, it also covers dialup customers.

The speed increases are advertised on the main site perfectly well.
Will you please stop letting common sense get in the way of a good old whinge :D ;)

Stop It 08-03-2005 22:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
Watchdog is crap. It's a shadow of its former self. A few years ago, that recent expose on ntl would have had far reaching consequences. As it stands, hardly anyone cared. They filled it with stupid shots of Campbell massgaing his ego by doing a pointless roleplay, do they think anyone is impressed? They took three scenarios that were worthy of mention, and camped them up to the point that they had very little impact. Dumbing down again I'm afraid.

This doesn't relate specifically to ntl, EVERY case they handle is done in this way nowadays. Bring back Lynne Faulds-Wood.
*OFF TOPIC* Anne Robinson, tbh, when she was on. people took notice :)

*On topic* Bill C you are a God, 2 pms, 3 meg, I love you (In a totally platonic way of course :) )

Tezcatlipoca 08-03-2005 22:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by BackToMine
I'm in Blackburn and still on 750Kbit (ex-C&W Silver STB)

Do I have to call up to get upgraded to 2Mbit or will they do it eventually without my intervention?
Silver STB? Is that a Samsung? [I don't have DTV, so don't know what colour any of the STBs are!]

Have you tried the online upgrade page?

If it doesn't work, it's probably worth giving them a ring tomorrow, rather than waiting. Nothing to lose.

Quote:
Originally Posted by BackToMine
I'm disappointed NTL didn't make the cap 500MB/day. 1GB is way to much.

That's the first time I've seen someone say the "cap" is too low! :disturbd:

SnoopZ 08-03-2005 22:52
Re: New Speed Upgrades 8th March. (Part 3)
 
Does anyone know for sure if I upgrade from 750k > 2meg online that it wont affect my current pricing plan?

I have always paid £19.99 for the 600k/750k service as I was one of the people who decided to buy the cable modem rather than rent it when that option was available years ago.

Im not sure whether I should sit back and wait for the upgrade or risk it and upgrade online, and hope Ntl don't screw things up and bill me £24.99 a month.

Also what would happen to my pricing plan if I upgraded to the 3meg service? would they charge me full price and send me a new modem or would i get it at a £5 discount ?


SnoopZ

adamplatt 08-03-2005 22:55
Re: New Speed Upgrades 8th March. (Part 3)
 
No upgrade here yet either unfortunately.

On the Wirral, currently on the 1.5Mb with the samsung STB.

Tezcatlipoca 08-03-2005 22:55
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by SnoopZ
Does anyone know for sure if I upgrade from 750k > 2meg online that it wont affect my current pricing plan?

I have always paid £19.99 for the 600k/750k service as I was one of the people who decided to buy the cable modem rather than rent it when that option was available years ago.

Im not sure whether I should sit back and wait for the upgrade or risk it and upgrade online, and hope Ntl don't screw things up and bill me £24.99 a month.

Also what would happen to my pricing plan if I upgraded to the 3meg service? would they charge me full price and send me a new modem or would i get it at a £5 discount ?


SnoopZ

:welcome:


If I were you, I think I'd phone them up to check, rather than risk the online upgrade.


If you actually changed tier, & went to the 3mb service, I think that they'd probably charge you full price.

purenuman 08-03-2005 22:56
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by SnoopZ
Does anyone know for sure if I upgrade from 750k > 2meg online that it wont affect my current pricing plan?

I have always paid £19.99 for the 600k/750k service as I was one of the people who decided to buy the cable modem rather than rent it when that option was available years ago.

Im not sure whether I should sit back and wait for the upgrade or risk it and upgrade online, and hope Ntl don't screw things up and bill me £24.99 a month.

Also what would happen to my pricing plan if I upgraded to the 3meg service? would they charge me full price and send me a new modem or would i get it at a £5 discount ?


SnoopZ
I would wait as it tells you online that it is £24.99 and if you agree to it I think you will end up paying that :shocked:

Marge 08-03-2005 22:57
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Matt D
Silver STB? Is that a Samsung? [I don't have DTV, so don't know what colour any of the STBs are!]

Have you tried the online upgrade page?

If it doesn't work, it's probably worth giving them a ring tomorrow, rather than waiting. Nothing to lose.
Any STB changes have to be done by CS as a signal is sent to the box and the customer has to then re-register using the PID and password

scrotnig 08-03-2005 22:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by purenuman
I would wait as it tells you online that it is £24.99 and if you agree to it I think you will end up paying that :shocked:
As far as I know...and this is not 100% confirmed, but I am pretty certain....if you stay on tier but just take the new speed you will retain any offer you already have. There would be serious legal issues otherwise, apart from anything else.

If you change tier you will lose whatever offer you currently have, which has always been the case anyway.

Albie 08-03-2005 23:00
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by jrhnewark
Woah! What a busy day! :cool:

Firstly, are you cable modem or set-top box? :)
Quote:
Originally Posted by Albie
I'm on a cable modem.
Christ on a bike. Will it ever end? :rolleyes:

WaryWolf 08-03-2005 23:01
Re: New Speed Upgrades 8th March. (Part 3)
 
i just did the online reg to 1mbit from 300k. blazin' speeds so far!

ikthius 08-03-2005 23:01
Re: New Speed Upgrades 8th March. (Part 3)
 
thats it, I have had it rebooting this thing to see if I have got the upgradde, well just as usual told a pack of lies.

I just don't think it is fair that nearly everyone that phoned got the upgrade, and only a couple of us got fobbed off

still sitting at 750k

ik

scrotnig 08-03-2005 23:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Christ on a bike. Will it ever end? :rolleyes:
Are you aware that people offer help on here in their own personal time?

You've waited barely half an hour before complaining someone who responded hasn't got back to you.

They might be watching telly...or reading a book...or doing, *cough*, other things.

To be perfectly honest if that person was me and I saw this I wouldn't bother.

Scope 08-03-2005 23:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Does anybody know what to do if you get the following when trying to upgrade on their website?

Quote:
The username (XXX) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).
The CM is connected to a router, but I have tried connecting it directly to the machine, but it didnt make a difference. I am using the correct username/password, CS has confirmed this.

scrotnig 08-03-2005 23:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by ikthius
thats it, I have had it rebooting this thing to see if I have got the upgradde, well just as usual told a pack of lies.

I just don't think it is fair that nearly everyone that phoned got the upgrade, and only a couple of us got fobbed off

still sitting at 750k

ik
I'll have a word with customer services tomorrow and ask that in the interests of fairness they fob people off more consistently. :angel:

Seriously, I don't know why you've not had your upgrade through, it needs someone with systems access to check it's been done correctly.

Albie 08-03-2005 23:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
Are you aware that people offer help on here in their own personal time?

You've waited barely half an hour before complaining someone who responded hasn't got back to you.

They might be watching telly...or reading a book...or doing, *cough*, other things.

To be perfectly honest if that person was me and I saw this I wouldn't bother.

Admin Edit (Rich M) - No personal attacks please!

ikthius 08-03-2005 23:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
I'll have a word with customer services tomorrow and ask that in the interests of fairness they fob people off more consistently. :angel:

Seriously, I don't know why you've not had your upgrade through, it needs someone with systems access to check it's been done correctly.
cool, and could you tell them for fairness to be less polite as well? :D only kidding, she was a nice lady that I spoke to, and she said that it would be done asap, but that never happened.

anyway, have a nice night I am off to bed, cause it is freezing here, and I am tired.

ik

scrotnig 08-03-2005 23:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Admin Edit (Rich M) - No personal attacks please!
:rolleyes:

Well, at least now we know *nobody* will help you at all!

ikthius 08-03-2005 23:11
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
:rolleyes:

Well, at least now we know *nobody* will help you at all!
what he said.

thats is very unfair, and you being a newbie albie.

ik

purenuman 08-03-2005 23:11
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Admin Edit (Rich M) - No personal attacks please!
And that post shows you are better than him??

:rolleyes: :td: :dunce:

I wonder if you'll get your help now..............

Richard M 08-03-2005 23:12
Re: New Speed Upgrades 8th March. (Part 3)
 
OK, please stop quoting him - I've had to edit three posts already! :D

scrotnig 08-03-2005 23:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by purenuman
And that post shows you are better than him??

:rolleyes: :td: :dunce:

I wonder if you'll get your help now..............
Looking at his previous posts they aren't generally too nice either frankly.

Eeeh, I don't know. When I were little you could leave your back door open and still have change from a shilling. And all this were fields....

Richard M 08-03-2005 23:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Back on topic please guys...

getchin 08-03-2005 23:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:

The username (XXX) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).
That's what I get as well :( Any news on the auto upgrades for Port Talbot/Swansea?

Craig

Scope 08-03-2005 23:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by getchin
That's what I get as well :( Any news on the auto upgrades for Port Talbot/Swansea?

Craig
According to CS we get this error message because the system is busy, but I dont think they guy knew what he was talking about. I guess the CM MAC address is not configured correctly against our accounts, so when it does a lookup it fails.. Would be nice if somebody working for CS would be able to check this.

punky 08-03-2005 23:20
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by SnoopZ
Does anyone know for sure if I upgrade from 750k > 2meg online that it wont affect my current pricing plan?

I have always paid £19.99 for the 600k/750k service as I was one of the people who decided to buy the cable modem rather than rent it when that option was available years ago.

Im not sure whether I should sit back and wait for the upgrade or risk it and upgrade online, and hope Ntl don't screw things up and bill me £24.99 a month.

Also what would happen to my pricing plan if I upgraded to the 3meg service? would they charge me full price and send me a new modem or would i get it at a £5 discount ?


SnoopZ
Considering I have gone through 3 tier changes in 30 mins I shudder to think what my bill is going to be like. Hopefully I ended up on the same price as I started so bit of luck, it will ignore the other 2 (or at least overridden them). NTL aren't renouned for their billing skills, even when tiers don't change. Still, think positive thoughts!

Albie 08-03-2005 23:22
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
https://www.cableforum.co.uk/images/local/2005/10/6.gif

Well, at least now we know *nobody* will help you at all!

What a *******. https://www.cableforum.co.uk/images/local/2005/10/6.gif

scrotnig 08-03-2005 23:25
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
See, I'm one of the people who could possibly have helped you tomorrow. However, I certainly won't now, and I very much doubt anyone else will from here.

You'll have to ring ntl, but if you speak to the staff like you've spoken to members here, they won't help you either.

Paul 08-03-2005 23:25
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
and for that you earn a 7 day suspension. Goodbye.

purenuman 08-03-2005 23:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Are you? :D

Sorry mods I'll leave him now:dunce:

scrotnig 08-03-2005 23:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
Considering I have gone through 3 tier changes in 30 mins I shudder to think what my bill is going to be like. Hopefully I ended up on the same price as I started so bit of luck, it will ignore the other 2 (or at least overridden them). NTL aren't renouned for their billing skills, even when tiers don't change. Still, think positive thoughts!
If all the tier changes were on the same day then only the first and last will affect the billing.

philyau 08-03-2005 23:28
Re: New Speed Upgrades 8th March. (Part 3)
 
2mb now, n blackburn bromley area.

nice one nthell!

phil

adamplatt 08-03-2005 23:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Anyone with the STB's got the automatic upgrade?

Thanx

punky 08-03-2005 23:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by scrotnig
If all the tier changes were on the same day then only the first and last will affect the billing.
Phew, thanks :) :tu:

Quote:
Anyone with the STB's got the automatic upgrade?
No, they aren't automatically happening for a while. You can phone up and request it now though, providing it has already been sorted their end.

Stop It 08-03-2005 23:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
Off topic : Albie, if you have realised yet this is not a forum for flaming people, you want to curse at people, find a wall.

On topic : This upgrade, well, is going well so far, rather than announce an upgrade and make customers wait ages, they announce it quietly and get the job done, nice job, just downloaded martian gothic (415MB) from freeloader in about 22 minutes, ish, tasty.

adamplatt 08-03-2005 23:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
No, they aren't automatically happening for a while. You can phone up and request it now though, providing it has already been sorted their end.
Cheers, gues i'll have to try phoning them in the morning then.

slowcoach 09-03-2005 00:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Stop It
On topic : This upgrade, well, is going well so far, rather than announce an upgrade and make customers wait ages, they announce it quietly and get the job done, nice job, just downloaded martian gothic (415MB) from freeloader in about 22 minutes, ish, tasty.
Yeh, Team NTL did a good job again, been as sweet as a nut since the upgrade, full whack and no problems. :clap::clap::clap::clap:

nedski 09-03-2005 00:32
Re: New Speed Upgrades 8th March. (Part 3)
 
Just been upgraded to 2Mb in Reading via the http://www.ntlworld.com/data-feeds/editorial/microsites/tierMigration/cablemodem.php [img]Download Failed (1)[/img] link. Thought I'd share my experiences as it didn't initially go 100% smoothly - after logging in to the upgrade system it gave an error saying it couldn't detect MAC address of the modem. I have a Terayon TeraJet. I rebooted the modem - unplugged and went to make a cuppa - then when I restarted and tried to upgrade again it worked fine. Didn't need to reboot the modem for the 2Mb to be activated, it reset itself.

Hope this helps someone!

Cheers,
N.

-------------

www.even-tide.net [img]Download Failed (1)[/img] - Melodic Rock with an Aftertaste

chris1234 09-03-2005 00:46
Re: New Speed Upgrades 8th March. (Part 3)
 
wonder where my upgrade is

manchester ---- BOLTON area :sleep:
__________________

i wont say no more am scaring my self

XFS03 09-03-2005 00:55
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Sharpy
Im not sure if that applies to my area as anytime i have requested this im told that the broadband cannot be subscribed to on its own, ive been paying the extra £19.50 a month since i first got NTL for a phone-line and set-top box that i hardly ever use.

Ill wait till all this upgrade chaos is over and call them again.
When was the last time you phoned? I think it was just over 2 years ago that broadband was unbundled in my area.

Carth 09-03-2005 01:01
Re: New Speed Upgrades 8th March. (Part 3)
 
Ho Hum Fiddle De Dee ....
Upgraded on line, now it's 2meg for me

:tu: :D

XFS03 09-03-2005 01:10
Re: New Speed Upgrades 8th March. (Part 3)
 
Has anyone else noticed that clause 2 (General Use) in the latest User Policy no longer has a link to the FAQ about the 1GB limit?
http://www.home.ntl.com/page/userpolicy

This was the FAQ that mentioned exceeding the limit for 3 days or more in any 14 consecutive days.

So it looks like the way the 1GB/day is enforced, may have changed.

chris1234 09-03-2005 01:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by XFS03
Has anyone else noticed that clause 2 (General Use) in the latest User Policy no longer has a link to the FAQ about the 1GB limit?
http://www.home.ntl.com/page/userpolicy

This was the FAQ that mentioned exceeding the limit for 3 days or more in any 14 consecutive days.

So it looks like the way the 1GB/day is enforced, may have changed.
u cud be on to something buddy :tu:
__________________

4. Unacceptable Behaviour

to transmit or cause to be transmitted mail bombs, chain letters or pyramid schemes. woa :)
__________________

BTW any1 asking wil lthere modems acept certain speeds!


i thought it was to do with ur line speed not the modem :shocked:

Stop It 09-03-2005 01:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Note, on that FAQ, it shows a lionk to how the 3GB cap works on the 1Mb, implying how if its exeeded you have the option of moving tier or paying for the bandwidth, but for the 2+3 meg it has a generic useage guideline of a gig a day, but doesnt state any consequnces of exeeding them, does this mean we're to see a continuation of the soft caps for 2/3Meg?

Seti 09-03-2005 01:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Wooo Hooo Just upgraded mine and now I am super fast and um Dizzy !!

Sian

chris1234 09-03-2005 02:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Seti
Wooo Hooo Just upgraded mine and now I am super fast and um Dizzy !!

Sian
i might try a reboot now then go bed leave it on hope for it in the morning happy u got urs mate :D
__________________

Rebooted modem d/s is flashing like mad and so is the u/s ummm cud be reacting :) if not gona ring C/s in morning am gone bed zzzzzzzzzzzz

dragon 09-03-2005 06:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Yay 2mbits here in basingstoke :D

slewis1972 09-03-2005 06:43
Re: New Speed Upgrades 8th March. (Part 3)
 
No upgrade in Addelstone yet.

Scott

Scope 09-03-2005 07:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Could somebody working for CS please drop me a PM? I am unable to log in to upgrade my speed. See previous postings in this thread.

edit: problem solved, I rang CS (option 5) and she upgraded it for me, no problem. Some CS reps will, others wont..

Neil 09-03-2005 07:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Scope
Could somebody working for CS please drop me a PM? I am unable to log in to upgrade my speed. See previous postings in this thread.
You need to ring 0800 052 2000.

etccarmageddon 09-03-2005 07:17
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by BackToMine
I'm in Blackburn and still on 750Kbit (ex-C&W Silver STB)

Do I have to call up to get upgraded to 2Mbit or will they do it eventually without my intervention?
There will be a global update sent down automatically - I think I read someone here suggesting it will happen friday.

Gazzzz 09-03-2005 07:50
Re: New Speed Upgrades 8th March. (Part 3)
 
I forgot my password (duh!) so I called CS this morning (no wait!) and asked for my password and also asked if they could upgrade my speed now. I was advised this wasn't possible and I would have to wait.

Anyway, I had my password now and went from 1.5 to 3mbps via the website in about 30 seconds :)

scrotnig 09-03-2005 07:52
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Stop It
Note, on that FAQ, it shows a lionk to how the 3GB cap works on the 1Mb, implying how if its exeeded you have the option of moving tier or paying for the bandwidth, but for the 2+3 meg it has a generic useage guideline of a gig a day, but doesnt state any consequnces of exeeding them, does this mean we're to see a continuation of the soft caps for 2/3Meg?
That's already been established, at least for the forseeable future.

I am in possession of a leaflet with the new speeds on it, for customers, and it clearly states NO CHANGE in big letters for the 2mb and 3mb services.

If I remember I'll bring it home and scan it in since it's already being distributed in public.

LostintheNW 09-03-2005 07:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Back To Mine call cs and tell them you have tried to upgrade online but it wont detect your modem, they will do it there and then for you as thats what I did and I got my 3meg upgrade...make sure you have your PID number though as you need to reregister the STB again

Scope 09-03-2005 08:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You need to ring 0800 052 2000.
Done that, twice, they are unable to help. Thought maybe somebody from this forum would be more helpful/capable.

edit: problem solved, I rang CS (option 5) and she upgraded it for me, no problem. Some CS reps will, others wont..

punky 09-03-2005 08:05
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Scope
Done that, twice, they are unable to help. Thought maybe somebody from this forum would be more helpful/capable.
:Yikes:


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