Virgin Media Complaints Address?

[Semi On]

Hello all,

Does Virgin Media have a specific complaints address I could write to? I have looked on their website but couldn't find one.

Long story short, I called to cancel my account in March and was told it would be disconnected at the end of April. I cancelled my Direct Debit and thought that was that. Got a letter yesterday from "Moorcroft Debt Recovery Ltd" telling me I owe Virgin £73.

What's ironic is that they promised to pay me £24 compensation for the two weeks I spent without broadband in March (which is why I cancelled in the first place).

Any help would be appreciated.

[Mr Angry]

A very recent thread on the forums goes some way to establishing the fact that no attention is paid to written complaints sent to VM and, with that in mind, if you are 100% sure about the facts as detailed in your post (even better if you have anything by way of proof*) then I would advise as follows:

1. Write to Moorcroft using the Royal Mail Recorded Signed For service advising them that the debt is "in dispute" and that any further correspondence from them in the way of demands or any detrimental information having been recorded against your credit history with regard to same will result in you issuing a formal complaint to the FSA and OFT advising them of their breach of the terms of their licence to trade.

2. Copy that letter along with a covering letter (again by Recorded Signed For) to the home address of the Company Secretary of Virgin Media (these details are available for a small fee from here).

In that letter you should advise the Company Secretary of the facts of the case and invite him to address the matter to your satisfaction within fourteen days - otherwise you will take appropriate action to seek a remedy through relevant third parties.

Seek his assurance, in writing, that the debt is either incorrect, or void and that he has taken the appropriate steps to have your credit history amended accordingly. You will require a copy of your credit file to satisfy yourself that this has, indeed, taken place.

*Proof can be obtained by requesting a copy of all personal data held by VM in relation to yourself and your account under the terms of the Data Protection Act. They may charge you £10.00 to provide you with the information (in fact VM may try to charge you £15.00 if you don't pay the £10.00 by direct debit ).

[Arthurgray50@blu]

If l was you, write a recorded delivery letter to Sir Richard Branson and VIRGIN HEAD OFFICE, l believe it is in North London, and your problem should be sorted, don't bother sending it anywhere else, as you won't get a reply.

Go onto the VIRGIN GROUP website and the head office address will be there, I wrote about seven letters to the customers service address, emailed them, about five times and got no where, l wrote to Sir Richard and the matter was dealt withon about a week. send copies of the letters also, best of luck.

[Mr Angry]

Originally Posted by Arthurgray50@blu

If l was you, write a recorded delivery letter to Sir Richard Branson and VIRGIN HEAD OFFICE, l believe it is in North London, and your problem should be sorted, don't bother sending it anywhere else, as you won't get a reply.

With all due respect, whilst it may have worked in your situation, writing to Richard Branson's registered office address on a matter like this is the equivalent of p***ing in the wind.

If this individual has had his / her credit history adversely affected as a result of something VM did then he / she needs to write to a legally culpable individual - in this case the Company Secretary.

Neither Richard Branson in his capacity as a shareholder nor the bricks and mortar at 160 Gt Portland street can be called to account for such behaviour. The Company Secretary can and, believe me, nothing focuses their mind faster than a complaint arriving at their home address.

[on in an hour!]

Originally Posted by Semi On

Hello all,

Does Virgin Media have a specific complaints address I could write to? I have looked on their website but couldn't find one.

Long story short, I called to cancel my account in March and was told it would be disconnected at the end of April. I cancelled my Direct Debit and thought that was that. Got a letter yesterday from "Moorcroft Debt Recovery Ltd" telling me I owe Virgin £73.

What's ironic is that they promised to pay me £24 compensation for the two weeks I spent without broadband in March (which is why I cancelled in the first place).

Any help would be appreciated.

try this address:
complaints noone deals with dept,
office of nobody cares,
couldnt give a **** st,
CRA P1
not much help i know,but i bet you feel that this address would probably get you further than you have!!!!

[Semi On]

Wow. I am wondering if it would be easier just to pay them and get it over with...

I know I called to cancel my account and was told it would be done, but how can I prove it?

If I call again to cancel, how can I be sure it will happen?

This is just depressing.

[rogerdraig]

you wont really need to they would have records of all the mail sent to you about not paying if they hadn't already agreed to you canceling

stand your ground

[on in an hour!]

every call you make is transcribed on to your account 'footprints',if the person you spoke to has put on the memos that you rang to canx it will be time and date stamped right there on your account,if you ring and they deny any knowledge,ask to speak to a manager and then ask them to check the memo screens on your acc.good luck.

[Semi On]

I haven't had any form of contact thus far. No letters (apart from the one mentioned above), telephone calls or anything.

That's what is most annoying. Normally with this kind of thing you'll get a polite reminder, followed by more formal reminders, then warnings and then a final notice.

I came home yesterday to find a letter with "Pre-Court Division" plastered across the top of it. Not nice.

[NTLVictim]

Originally Posted by Semi On

I came home yesterday to find a letter with "Pre-Court Division" plastered across the top of it. Not nice.

I see they are still piling on the charm...I got a written apology for a letter like that!

[Semi On]

Originally Posted by NTLVictim

I see they are still piling on the charm...I got a written apology for a letter like that!

How did you manage that?

[NTLVictim]

Originally Posted by Semi On

How did you manage that?

It was on this site, but the history doesn't go that far back..read about it HERE

[Mr Angry]

Originally Posted by Semi On

How did you manage that?

All of the info you require to achieve this is in this thread. If you pay, and have grounds not to, then you are a mug.

[Semi On]

You are probably right.

I think I will give them a ring tomorrow night when I have got my head screwed on and see what's what.

I read in another thread that this number (0845 650 3131) is for "Customer Concern" - worth a try?

Get them to confirm what has been discussed in an email to you.