Can someone help me please

[wizardman]

im on a silver cm and my diagnosis reads as this what i am going to paste here is it right or wrong coz my internet is sloooow
many thanks and if more details needed for diag i will give
im not d/loading or uploading


Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : 00:02:8a:61:fb:bc
IP address : 10.171.***.*** (Moderator edit - please avoid posting your ip address!! - Russ D)
Downstream Receive Power Level : -6.35 dBmv
Downstream SNR : 28.67 dB
Upstream Transmit Power Level : 41.25 dBmv

many thanx

[Russ]

Have you tried rebooting the modem? Pull the power lead out of it and switch the pc off for 30 seconds, then power both back up.

[Sociable]

Have no idea on the technical stuff you posted but may be able to come up with some helpfull hints if you can give a little more info about what you mean by "sloooow".

First off which op system are you on 98/ME/XP?

Are you using USB or ETH for the connection to the modem?

Is it all browsing that is slow or just certain sites and is the problem related to time of day?

Short term running a spyware program like adaware may help speed things up a little though so worth a try.

[wizardman]

iv already done about 7 reboots of the modem and pc and still the same
btw sorry for posting ip number im gettin frustrated with this:mad:

[wizardman]

im running xp pro
ethernet connection

[BubbleGum]

Originally posted by wizardman
im on a silver cm and my diagnosis reads as this what i am going to paste here is it right or wrong coz my internet is sloooow
many thanks and if more details needed for diag i will give
im not d/loading or uploading


Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : 00:02:8a:61:fb:bc
IP address : 10.171.***.*** (Moderator edit - please avoid posting your ip address!! - Russ D)
Downstream Receive Power Level : -6.35 dBmv
Downstream SNR : 28.67 dB
Upstream Transmit Power Level : 41.25 dBmv

many thanx
Hey there wizardman :)

On the Silver Ambit cable modem, diagnostics should indicate a downstream receive power level of between -15 and +15 dbmv. Your downstream SNR should be over 20db. Your downstream modulation should be 64 QAM and finally, your downstream frequency should be 402750000 Hz.

[wizardman]

so is there nothing wrong with it ???

[Russ]

What level of service are you on? Have you tried a speedtest? If so what are the results?

[BubbleGum]

Originally posted by wizardman
so is there nothing wrong with it ???
According to the information you've posted and compared against the information I've given you, there's nothing wrong with the figures you're seeing so maybe the problem lies elsewhere :)

Try this (http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html) simple speed test and post the results back here please.

[wizardman]

it might be the proxy server il av a play with that then il try speed test thanks

[wizardman]

my results are
Wed, 9 Jul 2003 18:25:29 UTC
1st 128K took 3297 ms = 39755 Bytes/sec = approx 331 kbits/sec
2nd 128K took 4422 ms = 29641 Bytes/sec = approx 247 kbits/sec
3rd 128K took 3406 ms = 38483 Bytes/sec = approx 320 kbits/sec
4th 128K took 3141 ms = 41729 Bytes/sec = approx 347 kbits/sec
and im on 1mbit tier

[XFS03]

It could be that RWIN is set up wrong on your PC.
If you go here, you can run 'Tweak Tester II'. It will tell you if your PC is set up properly for broadband.

http://www.dslreports.com/tweaks

[wizardman]

im not running anything at all when i do spd test il have a look at the link thankyou

[wizardman]

a big thankyou to you all i sorted problem by goin to dslreports i got a DR TCP to change my tcp recieve to the right amount from 66000 to 26280 and everything is sorted now :-))

[wizardman]

these are now my results
Wed, 9 Jul 2003 21:38:53 UTC
1st 128K took 1047 ms = 125188 Bytes/sec = approx 1042 kbits/sec
2nd 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec
3rd 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec
4th 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec

[XFS03]

That's more like it :)

I have looked at other 'Tweak' sites (some of which actually make things worse!), but dslreports seems to be the most respected.

[Shuffty]

May I join this thread to seek help in re-establishing my Email function please?
I last received Email through my MS Outlook 2000 account on June 6th. at around the time that the NTL servers went down. Ever since I've been relying on webmail but it's crude and a pain to use.
Each time I try to download mail in Outlook I get an error message 0x800 40600 which apparently means that my user name and password are not being recognised. When I look at the 'correct connect' feature I get confirmation that my Email is not working due to incorrect user name and password. I have re-traced my steps through the account setup and examined all the parameters in the 'tools' menu, but with no results.
I have spoken to Swansea and got through immediately to someone who was incredibly helpful and talked me through all my settings, confirming that all appeared to be good. He also confirmed that my inbox on the server had loads of messages from around the date of failure.
Question is: if I can access my webmail using my regular username and password, why can't I get into Outlook?
Incidentally the guy in Swansea said that they no longer support Outlook, only Outlook Express. He has since sent me some links to MS help sites but They aren't helping me through this because everything seems to check out.
I have 600k broadband with the NTL:Home 100 silver modem. Everything else is working very well except the Outlook Email which I have now been without for getting on for 5 weeks.
Does anyone have any ideas please?

[Martin]

Originally posted by Shuffty
Question is: if I can access my webmail using my regular username and password, why can't I get into Outlook?
Incidentally the guy in Swansea said that they no longer support Outlook, only Outlook Express. He has since sent me some links to MS help sites but They aren't helping me through this because everything seems to check out.

Some of my email accounts have been like that yet work on webmail! Though not for 5wks.:( Its down to NTL as always, one day they may get this sorted but it has been ongoing for such a long time now.:(

The only thing I can think of is to set another account up and fwd your messages.:)

[Russ]

Originally posted by Shuffty
Incidentally the guy in Swansea said that they no longer support Outlook, only Outlook Express.

Incidentaly NTL have never supported Microsoft Outlook :)