View Full Version : Server dropped your connection
peter_betts
03-02-2004, 22:29
Hi,
I had NTL installed last week (very impressed with the install, very quick), but
I'm unable to use my webspace.
When I try to connect in Terrapin I get the message "THE SERVER DROPPED YOUR CONNECTION". I can access my email so my username and password
seems to be ok.
Any ideas anyone?
Thanks
Pete
1. Try using the original password that NTL sent you, rather than any password you might have changed it to for your e-mail.
2. Set Terrapin into Passive mode.
peter_betts
03-02-2004, 23:58
1. Try using the original password that NTL sent you, rather than any password you might have changed it to for your e-mail.
2. Set Terrapin into Passive mode.
Thanks for replying.
I've just tried both of the above, but it still doesn't work. I've tried a few
other FTP clients but it just does not let me connect.
Pete
I've just tried both of the above, but it still doesn't work. I've tried a few other FTP clients but it just does not let me connect.Any chance of showing a transcript of the FTP command stream to see at what point it is going wrong?
peter_betts
04-02-2004, 13:27
Any chance of showing a transcript of the FTP command stream to see at what point it is going wrong?
Hi,
The following is a log of what happens :
<ACTV> Working Offline
<ACTV> Attempting to Connect
<ACTV> Connection succeeded
<ACTV> Waiting Acknowledgement From Server
<ACTV> 220-
<ACTV> 220-################################################## ################
<ACTV> 220-
<ACTV> 220- Welcome to upload.ntlworld.com
<ACTV> 220-
<ACTV> 220-################################################## ################
<ACTV> 220-
<ACTV> 220 upload.ntlworld.com FTP server ready
<ACTV> Attempting to Login
<ACTV> USER xxxxx@ntlworld.com
<ACTV> 331 Password required for xxxxx@ntlworld.com.
<ACTV> PASS
<ACTV> Connection failed
<ACTV> Working Offline
Pete
<ACTV> USER xxxxx@ntlworld.comTry just your username, not including the @ntlworld.com.
paulyoung666
04-02-2004, 15:55
or try browsing to ftp://upload.ntlworld.com/ click on ok , then right click and choose login as , put your username without the @ntlworld.com bit as rdhw said and then your password :)
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