adj126
04-07-2003, 14:33
We are in the process of integrating our various billing systems and customer databases in an effort to improve one of the
main tools we use to provide customer service. This effort is at a relatively early stage although we have continued to make progress through March 31, 2003. Although the new system does
not yet support our full suite of services, we expect to substantially complete the project by the third quarter of 2004. The total project cost is estimated to be approximately £75.0 million, of which we have incurred approximately £30.1 million through March 31, 2003. We cannot be certain that this project will be successful. If the full integration is not successful, we could
experience an adverse effect on customer service, our churn rate and our costs of maintaining these systems going forward. We could also experience operational failures related to billing
and collecting revenue from our customers, which, depending upon on the severity of the failure, could have a material adverse effect on our business.
anyone else find it :confused: that they are to spend 75million on something that might not work??????
main tools we use to provide customer service. This effort is at a relatively early stage although we have continued to make progress through March 31, 2003. Although the new system does
not yet support our full suite of services, we expect to substantially complete the project by the third quarter of 2004. The total project cost is estimated to be approximately £75.0 million, of which we have incurred approximately £30.1 million through March 31, 2003. We cannot be certain that this project will be successful. If the full integration is not successful, we could
experience an adverse effect on customer service, our churn rate and our costs of maintaining these systems going forward. We could also experience operational failures related to billing
and collecting revenue from our customers, which, depending upon on the severity of the failure, could have a material adverse effect on our business.
anyone else find it :confused: that they are to spend 75million on something that might not work??????