hurlyburly
24-09-2006, 00:24
Hi all. I ordered the broadband complete package online but because I happen to have the same name as my father this seemed to cause major confusion with Telewest and they had to send out a Rep to clarify that I was indeed who I said I was. (Jnr, not Snr) Beacause this fuss led to a delay in installation the Rep said there would be no installation charge and I would have 3 months half price. During the initial online order I also chose to pay by Direct Debit. None of this has happened. I was charged full installation fee, there was no half price discount and I'm being charged an admin fee for non direct debit payment. I have the written proof that there should have been no charge involved and Telewest have told me to send a photocopy of this to some address in Sheffield. Frankly I'd had enough and would quite happily cancel at this point. If i phone them and say I'm cancelling would they try and sweeten me with any freebies? That would probably win me over! :)