loftus
04-08-2006, 16:08
Have had NTL at my rented flat (already cabled up) since the begiining of the year after splitting up with my wife.
Have bought a house and am moving in next week. Checked the postcode on the NTL website and the street is cabled - I knew this anyway as there are green NTL boxes and CATV hatches all the way down the street. House I am buying is not cabled.
3 weeks to a month ago I filled out the online moving form and heard zilch. Phoned Moves and was told:-
a) Street is not cabled
b) Street is cabled and all okay
c) Need a site survey
d) Most houses on street are rented and therefore no connections
I requested a site survey a couple of weeks back on the basis of advice read on here that if NTL do a site survey and say they can not connect you there is a chance of the contract being cancelled without being liable for the remaining 4 months. I was told it would happen in a couple of days, then that it had not been requested, then that it had been requested but not carried out and today that it will be requested again.
I am now obviously going to be without services when I move in.
Any ideas on what I can do now - I am tearing my hair out and I ain't got so much that I can afford to lose any more.
Have bought a house and am moving in next week. Checked the postcode on the NTL website and the street is cabled - I knew this anyway as there are green NTL boxes and CATV hatches all the way down the street. House I am buying is not cabled.
3 weeks to a month ago I filled out the online moving form and heard zilch. Phoned Moves and was told:-
a) Street is not cabled
b) Street is cabled and all okay
c) Need a site survey
d) Most houses on street are rented and therefore no connections
I requested a site survey a couple of weeks back on the basis of advice read on here that if NTL do a site survey and say they can not connect you there is a chance of the contract being cancelled without being liable for the remaining 4 months. I was told it would happen in a couple of days, then that it had not been requested, then that it had been requested but not carried out and today that it will be requested again.
I am now obviously going to be without services when I move in.
Any ideas on what I can do now - I am tearing my hair out and I ain't got so much that I can afford to lose any more.