mckarnak
25-04-2006, 20:54
Can anyone tell me how NTL decide if they can carry out an installation or not?
I'm curious as to what procedure they work through...
On Sat, I placed an online order for 2Mb. The postcode checker said fine. I didn't think it would be much of a problem as I can walk about 50 yards from my house to an NTL manhole in the pavement just around the corner from me.
48 hours later, I decided to give them a call as I hadn't heard anything yet. Eventually got talking to someone, gave my details and they said they would call back. On returning call, I was told I couldn't have NTL as I wasn't in an NTL serviced area. I explained that they were just round the corner from me and I was asked for details. Was told again, definately not an NTL serviced area. Asked what the reason was, and I was told 'I don't know'. Fair enough, you can't expect someone on sales to know the nitty gritty of installs. Was told she would try and find out why and call me back. I don't expect to get that though...
So, is it just not financially viable for them? I am at the end of a cul-de-sac, and none of my neighbours nearby have NTL, so I guess it would mean digging down to me.
Anyone any insight? I'm stuck on a 512k ADSL otherwise :cry:
So why can BT make it to me and not NTL....
Ta.
I'm curious as to what procedure they work through...
On Sat, I placed an online order for 2Mb. The postcode checker said fine. I didn't think it would be much of a problem as I can walk about 50 yards from my house to an NTL manhole in the pavement just around the corner from me.
48 hours later, I decided to give them a call as I hadn't heard anything yet. Eventually got talking to someone, gave my details and they said they would call back. On returning call, I was told I couldn't have NTL as I wasn't in an NTL serviced area. I explained that they were just round the corner from me and I was asked for details. Was told again, definately not an NTL serviced area. Asked what the reason was, and I was told 'I don't know'. Fair enough, you can't expect someone on sales to know the nitty gritty of installs. Was told she would try and find out why and call me back. I don't expect to get that though...
So, is it just not financially viable for them? I am at the end of a cul-de-sac, and none of my neighbours nearby have NTL, so I guess it would mean digging down to me.
Anyone any insight? I'm stuck on a 512k ADSL otherwise :cry:
So why can BT make it to me and not NTL....
Ta.