What To Expect From Ntl

[TeleFragX]

Im currently in a non cabled area but moving into cleethorpes / grimsby which has NTL. I have never had cable before so how would I go about getting it installed?

At first we want Broadband only but plan to get NTL as the TV service also when we are settled in.

We plan to get the 10mb connection so if anyonce could be kind enough to show a speed test from the area.. I know some people are from grimsby and cleethorpes on here http://forums.ntlhell.co.uk/style_emoticons/default/wink.gif

Would you recommend them or not? As NTL is all fiber I have been told form my friend in bristol that telewest (also ntl now) is far better because of no line length restrictions as on his old 512kb BT line.

can i ask what NTL CS & TS means?

Thanks.

P.S. can i request one of those new blue NTL (250 IS IT?) cable modems on install if I get the 10mb? - I hear they are the best for 10mb. - or dont they let you pick?

Thanks

[Druchii]

can i ask what NTL CS & TS means? CS = Customer Support
TS = Technical Support
They're one and the same really.

P.S. can i request one of those new blue NTL (250 IS IT?) cable modems on install if I get the 10mb? - I hear they are the best for 10mb. - or dont they let you pick?
They seem to be the standard for 10Mb installations anyway, and yes they are NTL Home:250 boxes. Worth asking the engineer who installs it if he has one. Obviously they may not have one with them, in which case you're out of luck, unless your modem suddenly 'breaks' and you need a replacement ;)

[rare uk]

When I moved they came in, connected me and removed my big silver modem and replaced it with the small blue one.

[AndrewJ]

Disconnection, bad CS, your billing to be buggered alot of time, them to upgrade ( cockup ) your settings over and over.

That is what to expect cold pure and simple.

[mastic]

^ this

[Graham M]

Don't scare the OP, it doesn't happen to everyone.

[UncleBooBoo]

Happens to me!

Almost monthly!

[DaggaDagga]

I've generally found NTL to be faster and more reliable than my old BT ADSL. I left BT because they cocked up my line (long story), and I was getting passed in a loop between departments, none of which wanted to help me.

On the few occasions that I have needed to speak to NTL, usually the first person I go through to can deal with my problem.

There were a couple of evenings a few weeks ago when my broadband died. It was a national problem. That's all, in about 3 years.

I get 9-10Mbps all the time. There again, I do live in a neighbourhood full of pensioners, so I probably don't share the bandwidth with anyone.

[Graham M]

Happens to me!

Almost monthly!

Are you an adequate sample of all NTL users?

No. I thought not.

You get the wrong end of the stick reading this forum as most of the members come here to seek help or moan most of the time, but the real picture is, that in general the NTL experience is quite simple and gratifying

[TeleFragX]

Well my brother used to have ntl in grimsby and I asked him and he said he always had full speed on 3mb and never called ntl CS because he never had too lol! He had tv and 3mb but now he hasnt he told ntl to "go away" after they wanted to bill him £650 for calls he never made.

Is NTL good? On my 2mb atm i get 210 - 248kb/s which is almost full and it hasnt been off in around 5 months!

[thelem]

If you get 10meg broadband straight off then they will give you a 250 because the older models don't support the full speed. It is only existing customers who need to arrange (and pay) for an upgrade, for now at least.

If you're planning to get TV later anyway, then its worth asking about it at the same time as they may give you an introductory deal on that too.

I've generally found ntl to be good in Portsmouth, although the service does vary by area. It looks like customer services will be improving too, after the Virgin Mobile merger.


One thing to bear in mind with 10meg is that you won't get that speed for everything. If the remote site only 2meg available then you'll still only download at 2meg. p2p and newsgroups should benefit though.

[Florence]

Well my brother used to have ntl in grimsby and I asked him and he said he always had full speed on 3mb and never called ntl CS because he never had too lol! He had tv and 3mb but now he hasnt he told ntl to "go away" after they wanted to bill him £650 for calls he never made.

Is NTL good? On my 2mb atm i get 210 - 248kb/s which is almost full and it hasnt been off in around 5 months!
The old saying comes into this.

When NTL are good it's like heaven but when they go bad its hell

[TeleFragX]

lol, my bro said its good in the grimsby area.

[homealone]

lol, my bro said its good in the grimsby area.

I'm in Cleethorpes & my connection is fine, billing has been fine & I am quite happy with my TV, which I've recently changed from analogue to digital. I've been a customer over 5 years.

One of the problems with NTL is that the customer experience can vary, depending where you live and which franchise intalled the original infrastructure.

In the case of Grimsby & Cleethorpes, it would seem that Diamond Cable, originally did a fairly decent job, that coupled with our transparent proxies being handled via Nottingham, which seems to be a very stable platform, means that your bro is, pretty much, correct.

- that isn't to say that other people, who do have problems, are 'wrong', it is just that this particular area seems to be comparitively ok.

hth

[Paul]

Disconnection, bad CS, your billing to be buggered alot of time, them to upgrade ( cockup ) your settings over and over.

That is what to expect cold pure and simple.Some people :rolleyes:

The vast majority of ntl customers have no problems. Do try and remember that this forum is not representative of the ntl customer base as a whole. It's a place where people with problems come, not those who are 100% happy. :cool:

As homealone also points out - it very much also depends on who originally installed the network, as most areas were bought 'as is' by ntl.

[Florence]

lol, my bro said its good in the grimsby area.

:D Then he is in Heaven nothing better. Things should go ok some have problems some don't I have been a customer for 6 yrs and have had heaven years with a few Hell months dotted around take teh rough with the smooth and pry for an angle on here when all else fails. :angel: :rofl:

[cnewton2k]

Alls good here atm

Not really had any problems with the 10Meg @ all.

TBH Meggies/Grimsby are quite good.

[TeleFragX]

I'm in Cleethorpes & my connection is fine, billing has been fine & I am quite happy with my TV, which I've recently changed from analogue to digital. I've been a customer over 5 years.

One of the problems with NTL is that the customer experience can vary, depending where you live and which franchise intalled the original infrastructure.

In the case of Grimsby & Cleethorpes, it would seem that Diamond Cable, originally did a fairly decent job, that coupled with our transparent proxies being handled via Nottingham, which seems to be a very stable platform, means that your bro is, pretty much, correct.

- that isn't to say that other people, who do have problems, are 'wrong', it is just that this particular area seems to be comparitively ok.

hth

Great to hear from someone from the area. I remember it been diamond cable and they use ot have a corner shop in freshney didnt they?

Anyway I'm glad to here its good there going to view a property tomorrow and thanks for that!

[bringerofnoise]

im nottingham ng5 and yea my 10 meg is as sound as a pound
constant 1.3megs in a second download and 64kb/s up stream.

[TeleFragX]

Anyone from cleethorpes on 10mb who can give a speed test? I would love to have this speed and is it ture 1mb up is coming at no extra cost?

[homealone]

Great to hear from someone from the area. I remember it been diamond cable and they use ot have a corner shop in freshney didnt they?

Anyway I'm glad to here its good there going to view a property tomorrow and thanks for that!

Yes, Diamond Cable did used to have a 'shop' in the shopping centre, I see you are familiar with the area ;)

I hope your viewing goes well, let us know how you get on :tu:

[TeleFragX]

I live 10 miles from grimsby :p

[cnewton2k]

Sat, 15 Apr 2006 18:16:14 UTC

1st 512K took 469 ms = 1091.7 KB/sec, approx 8996 Kbps, 8.79 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
4th 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps

Overall Average Speed = approx 9405 Kbps, 9.18 Mbps

[TeleFragX]

very nice! where do you live?

[cnewton2k]

Grimsby

DN34

Tis about 3 miles from meggies

[TeleFragX]

I guess i'm going to have a good speed then :) thanks :)

Hows your pings?

[cnewton2k]

no problems @ all

If ya want me to do some test on my connection for ya just let me know

[homealone]

I guess i'm going to have a good speed then :) thanks :)

Hows your pings?

mine on 2meg


04/15/06 21:15:53 ping bbc.co.uk
Ping bbc.co.uk (212.58.224.131) ...
1 Addr:212.58.224.131, RTT: 43ms, TTL: 118
2 Addr:212.58.224.131, RTT: 19ms, TTL: 118
3 Addr:212.58.224.131, RTT: 22ms, TTL: 118
4 Addr:212.58.224.131, RTT: 21ms, TTL: 118
5 Addr:212.58.224.131, RTT: 22ms, TTL: 118
6 Addr:212.58.224.131, RTT: 29ms, TTL: 118
7 Addr:212.58.224.131, RTT: 37ms, TTL: 118
8 Addr:212.58.224.131, RTT: 21ms, TTL: 118
9 Addr:212.58.224.131, RTT: 21ms, TTL: 118
10 Addr:212.58.224.131, RTT: 21ms, TTL: 118


;)

[cnewton2k]

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:
Reply from 212.58.224.131: bytes=32 time=19ms TTL=117
Reply from 212.58.224.131: bytes=32 time=19ms TTL=117
Reply from 212.58.224.131: bytes=32 time=18ms TTL=117
Reply from 212.58.224.131: bytes=32 time=26ms TTL=117

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 26ms, Average = 20ms

[TeleFragX]

Wow, i read somewhere that cable and adsl are different. Cable is better because it uses a different route to find the server which is faster and same for adsl except its slower. I look forward to cable :)

Thanks for all the help.

[cnewton2k]

TBH cable is wicked and Kicks ADSL's **** everytime

there are quite a few people on here that have had lots of problems but touch wood i aint had any yet.

Well apart from when the DNS servers went nuts and then i just chose a different one in my router settings :)

[TeleFragX]

Right :) Whats this of 10mb going unlimited and 1mb up and 100mbit been tested?

[cnewton2k]

pass i aint got a clue on those to

If ya search round on the fourm there is people that are more in the know

http://www.cableforum.co.uk/article/236/ntl-in-secret-100mbps-trials

http://www.cableforum.co.uk/board/showthread.php?t=46069

[TeleFragX]

hmm 100mb before end of the year - i heard about that. Dunno though. When someone installs the internet do they just wire it and then give u a modem as i doubt we will have the pc up for when they come to install it...

[cnewton2k]

yep

The leave it with you to install everything once they have put the wire in

[TeleFragX]

I see - its £15 for them to make sure it works and all. Thanks iommi great help :)

[cnewton2k]

cool :)

[homealone]

yep

The leave it with you to install everything once they have put the wire in

true

the installation tech should test/adjust the levels on that wire & attach it to the modem. He should leave you with a cd, you do not need, and cables to connect by ethernet, or usb to your pc.

[TeleFragX]

lol a cd you dont need lol :)

[homealone]

lol a cd you dont need lol :)

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/register.html

;)

don't forget the re-boot :)

[TeleFragX]

so i plug it in then reboot it?

[homealone]

so i plug it in then reboot it?

after following the 'manual registration' instructions provided by rdhw, yes, that should be all you need to do to get an IP for your connection ;)

[TeleFragX]

So plug in - goto register server - register - reboot - done?

[Russ]

In theory......

[TeleFragX]

K thanks :) Been to see a house - very good so lets see how it goes.