View Full Version : Grrrrrr. Need some help or info plz
jimbowen03
24-11-2003, 13:58
Helllooooooo,
I'm in Runcorn in Cheshire and my Net has been dreadfully slow over the last 4 or 5 days. It's happened once before but only for a short period and seemed to clear up pretty quickly.
Now, maybe i'm jus very lucky, but i've never really had any troubles with NTL at all and have always been happy with the service.
But recently it's reeeeally slow. I'm on 600k service. I did a speed test on something and i think it said about normal for d/l (60-70kb/s) , but upstream was awful, about 1kb/s i think.
Now, i did have a virus recently on the PC but thats been eradicated, so i guess i just wanna know if there are any known problems in my area and if so , is there anythin i can do to help my connection.
Its weird cuz online games seem,,,, mmmm, ok. Not too much difference, but programs like Teamspeak are no use cuz my transmissions are garbled...obviously cuz that uses upstream i guess. (i'm a bit of a noob )
Cheers
paulyoung666
24-11-2003, 14:02
do you know how to post tracerts or pings ???????????? , that will be a start , or can you follow this link and post back the results http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html :)
oh btw welcome to the site :)
Hi, & Welcome to nthw.
Are you using a specified proxy in Internet Explorer? (& if so-which one?)
Might be worth changing the proxy if you are using one: http://homepage.ntlworld.com/robin.d.h.walker/cmtips/trancache.html
Also-do you have any p2p apps running that may be saturating your uploads?
jimbowen03
24-11-2003, 14:11
lol, takin me about 20-30 seconds after i click post reply until i can actually type.
Mon, 24 Nov 2003 14:06:51 UTC
1st 128K took 1828 ms = 71702 Bytes/sec = approx 597 kbits/sec
2nd 128K took 1828 ms = 71702 Bytes/sec = approx 597 kbits/sec
3rd 128K took 1781 ms = 73595 Bytes/sec = approx 612 kbits/sec
4th 128K took 1813 ms = 72296 Bytes/sec = approx 602 kbits/sec
No proxies. No p2p programs at all on the PC
thanks for quick response guys, apreciate it
paulyoung666
24-11-2003, 14:13
well that is on the mark :)
how about tracerts :)
jimbowen03
24-11-2003, 14:19
jeez, takin me ages to post.
Erm, tracerts :S :S :S
lol, not sure what one is or how to do one i'm afraid.
Yer, i mean , downloadin from sites, like downloading custom maps for online games , i'm gettin normal speed, 60-70 kb/s.
But general browsing and programs that need bandwidth, or upstream is just poor.
Ermmmmmm....yer , tracerts. I can do anythin with guidance :P
It sounds more like a proxy issue to me-follow the link I gave you & change your proxy & see if that improves your browsing.
jimbowen03
24-11-2003, 14:28
k, i'll try that now.
I'm guessin that i jus choose one of the closest to me ???
That would be a manchester one
k, i'll try that now.
I'm guessin that i jus choose one of the closest to me ???
That would be a manchester one
Not necessarily-it may just be a case of keep changing the proxy until you find one that works!
jimbowen03
24-11-2003, 14:49
Guys,
Thank you so much.
I changed to a nottingham proxy. It's the first one i have tried.
It is certainly running a hell of a lot faster. Certainly not what it is capable of but i am really pleased.
I guess theres no harm in trying several of them and seeing if there is any improvement. But thanks for your quick rsponses and advice.
:) :) :)
paulyoung666
24-11-2003, 14:51
neil wins , ho hum :p :p :p :p
jimbowen03
24-11-2003, 15:10
Hmmmmmmm,
Yer, browsing is certainly better.
Upstream is still a problem tho i think. I'm still getttin 1-4 kb/s.
Now, does changin the proxy affect this at all ?
Cuz i think the programs like teamspeak are still gona be mashed :S
Hmmmmmmm,
Yer, browsing is certainly better.
Upstream is still a problem tho i think. I'm still getttin 1-4 kb/s.
Now, does changin the proxy affect this at all ?
Cuz i think the programs like teamspeak are still gona be mashed :S
Bear in mind that you only have 15k upload on the 600k service.
Do you have a SACM (Stand Alone Cable Modem) or do you get BB via your STB (Set Top Box)?
paulyoung666
24-11-2003, 15:16
Bear in mind that you only have 15k upload on the 600k service.
Do you have a SACM (Stand Alone Cable Modem) or do you get BB via your STB (Set Top Box)?
it should still be better than what he is getting though ;)
jimbowen03
24-11-2003, 15:17
Stand alone modem.
btw, that was 1-4 kb/s and not 14kb/s , lol. Jus to avoid confusion.
this is the very reason I like zone alarm. it tells you whats using an outbound connection. but if you have not got it I would first suggest, get it ;) or do a control alt delete bring up task manager and make sure nothing is running that could use your upload bandwidth. particuly as you said you had a virus.
or trace route, from a dos prompt
tracert www.ntlworld.com
Or you could download a trial version of Dumeter from www.dumeter.com
jimbowen03
24-11-2003, 16:49
i got that du meter and when the pc is idle, there is only about 0.1kb/sec upstream and downstream. So it doesnt seem that anythin is usin the connection in the background.
Cant see anythin out of the ordinary in task manager processes etc.
I think i did a tracert correctly, .....
Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms * 7 ms 10.51.80.1
3 * 21 ms * bagu-t2cam1-a-ge-wan43-112.inet.ntl.com [80.5.16
2.49]
4 * 8 ms 8 ms bagu-t2core-a-ge-wan63.inet.ntl.com [80.5.161.17
]
5 13 ms * 220 ms man-bb-a-so-100-0.inet.ntl.com [62.253.188.25]
6 * * 74 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 97 ms 121 ms 141 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 * 30 ms * win-dc-a-v900.inet.ntl.com [62.253.188.162]
9 14 ms 14 ms 14 ms www.ntlworld.com [62.253.162.30]
Trace complete.
paulyoung666
24-11-2003, 16:57
i got that du meter and when the pc is idle, there is only about 0.1kb/sec upstream and downstream. So it doesnt seem that anythin is usin the connection in the background.
Cant see anythin out of the ordinary in task manager processes etc.
I think i did a tracert correctly, .....
Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms * 7 ms 10.51.80.1
3 * 21 ms * bagu-t2cam1-a-ge-wan43-112.inet.ntl.com [80.5.16
2.49]
4 * 8 ms 8 ms bagu-t2core-a-ge-wan63.inet.ntl.com [80.5.161.17
]
5 13 ms * 220 ms man-bb-a-so-100-0.inet.ntl.com [62.253.188.25]
6 * * 74 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 97 ms 121 ms 141 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 * 30 ms * win-dc-a-v900.inet.ntl.com [62.253.188.162]
9 14 ms 14 ms 14 ms www.ntlworld.com [62.253.162.30]
Trace complete.
:eeek: :eeek: :eeek: :eeek: :eeek: thats a good one , packet loss
jimbowen03
24-11-2003, 17:03
lol ,
i'm guessin thats bad :S
It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.
jimbowen03
24-11-2003, 17:24
:(
Ok, well thanks again for all ur help today guys. Muchos apreciatos.
One more thing tho.
When i call them..... erm....what do i say ? lol. Bit of a daft question but how do i describe whats wrong and what i would like done ?
ta
paulyoung666
24-11-2003, 17:24
It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.
but maybe a docs diag might give another clue as to whether it is that , over to you again neil , i reckon there is more chance of you explaining how to do it , ive got my :dunce: 's cap on today , my leg is playing up again :bigcry: :bigcry: :bigcry: :bigcry:
the jackel
24-11-2003, 17:34
It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.
Not that I am disagreeing with you Neil but i think tech Support can't change the UBR he is on, his UBR (guessing by location of Cheshire) also serves DTV so they don't like changing them because can cause loss of interactive services as well if something goes wrong. It also depends on what you describe as oversubscribed, as BBKing has pointed out previously (either on here on .com) there are DTV STB modems on the UBR as well, so the usual over 200 modems is bad doesn't apply here.
Not that I am disagreeing with you Neil but i think tech Support can't change the UBR he is on, his UBR (guessing by location of Cheshire) also serves DTV so they don't like changing them because can cause loss of interactive services as well if something goes wrong. It also depends on what you describe as oversubscribed, as BBKing has pointed out previously (either on here on .com) there are DTV STB modems on the UBR as well, so the usual over 200 modems is bad doesn't apply here.
I'll bow to your superior knowledge of the ntl network m8 ;)
It may not be level 2 techs that can change upstream paths, but I know it can be done.
With regards to Docsdiag-here's a link to some info that can also show you how congested your upstream path is (or isn't!) http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html
Also-what type of modem do you have?
I thought docsdiag only worked on stand alone modems and not with stb. this is assuming jim in runcorn is using the stb.
jimbowen03
24-11-2003, 17:55
errrrr
ntl home 120 sacm
th'engineer
24-11-2003, 18:04
Can i suggest that you remove the proxy settings you are supposed to be in a proxy free zone.
Let us know how you ght on with it delete the proxy settings
Guys,
Thank you so much.
I changed to a nottingham proxy.
Don't stick with Nottingham mate, it goes down more often that a ho**er.
I'm in Leicester and use Langley, its normaly pretty good ;)
HTH
*snip*only level 2 techs can change that from memory.
do you have to go on a quest to get a lvl 2 tech? or do you train up a lvl 1 tech? or is it a spell? LOL, sorry, it just sounded like something out of everquest or something...
I'll get my coat...
:erm:
jimbowen03
24-11-2003, 18:09
erm, ok done that suggestion from th'engineer. Cleared proxy and went bck to normal
Now i'm back to where i began. lol.
Slower browsing ....erm, thats about it really :S
Have you tried the Docsdiag test from the link I gave you?
jimbowen03
24-11-2003, 18:27
it confused me a little but i think i done it right...
DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk
Ambit DOCSIS Cable Modem 60468EU HW_Rev:1.9, SW_Rev:2.40.3212
System up time = 0 days 09h 39m 09.00s
Ethernet carrier sense xmit errs.1 = 36
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 1.4 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 128000 bps
QoS max downstream bandwidth = 600000 bps
SigQu: Signal to Noise Ratio = 34.6 dB
Cable modem status = Operational
Upstream transmit signal power = 38.5 dBmV
Date and Time = 2003-11-23,20:18:00.0
Configuration filename = ntlhm120-silver.cm
Press any key to continue . . .
Upstream transmit signal power = 38.5 dBmV
That looks low to me-but it's been a long day!
scrotnig
24-11-2003, 18:53
Stand alone modem.
btw, that was 1-4 kb/s and not 14kb/s , lol. Jus to avoid confusion.
Jim, if you're still struggling with this, I can get it looked at for you. There are various options open to us.
Get in touch with me if you need any further help, feel free to PM one of the mods to confirm I am what I say I am :D
Jim, if you're still struggling with this, I can get it looked at for you. There are various options open to us.
Get in touch with me if you need any further help, feel free to PM one of the mods to confirm I am what I say I am :D
I can confirm that Mark works from ntl, & will indeed be able to help you.
Thanks Mark.
jimbowen03
24-11-2003, 19:07
Thanks all.
As i say i've generally never had any problems at all with NTL and was just gonna bear this out. But its probably gettin to nearly a week that the conenctions been dodgy so yep, anythin that can possibly be done, that would be most apreciated :)
scrotnig
24-11-2003, 19:11
I can confirm I'm in touch with Jim now and hopefully we'll have a resolution to this shortly.
I can confirm I'm in touch with Jim now and hopefully we'll have a resolution to this shortly.
Great stuff, thanks Mark. :tu:
jimbowen03
24-11-2003, 19:19
/me does a big smile
paulyoung666
24-11-2003, 19:23
/me does a big smile
well i for one will be interested in the answer to the problem so please post back and let us know :D :D :D :D :D
Ignition
24-11-2003, 19:50
It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.
Ahhhh...
He's not on an oversubscribed uBR, I think he has HFC problems on the return path. Notice that pings to uBR stayed low, and routers in between may not rate pings as priority traffic. For uBR to be so oversubscribed it's dropping packets there's no chance of a steady 3 pings @ 14ms to ntlworld.
Would like to see a large number of pings to ntlworld.com or similar, use ping www.ntlworld.com -t and let it run for a bit without any action on the line, then see what happens.
IIRC re: Swansea there are Level 1 to Level 3 techs, none of the people in Swansea can change upstream IDs at all, requires privileged access to uBRs, Swansea only use Blue tools as far as I know.
Hi
There will be some work done on the Runcorn Ubr's tonight due to some problems there. It would be interesting to see what the trace routes look like in the morning.
Regards
Bill
scrotnig
24-11-2003, 20:03
Thanks Bill, I'll bear that in mind tomorrow when I look into this.
Being a confounded lunatic I'm VPN'd into work on the first day of my week off and can confirm my tools show no upstream congestion anywhere in Runcorn, (yes, we actually have perfectly good areas). I'd therefore suspect a local HFC issue.
Switching upstreams is something only high-level network techs (RF or IP) can do.
Hi, Bill, how's it going?
Being a confounded lunatic I'm VPN'd into work on the first day of my week off and can confirm my tools show no upstream congestion anywhere in Runcorn, (yes, we actually have perfectly good areas). I'd therefore suspect a local HFC issue.
Switching upstreams is something only high-level network techs (RF or IP) can do.
Hi, Bill, how's it going?
Not bad m8 and you
jimbowen03
24-11-2003, 22:11
Pinging www.ntlworld.com [62.253.162.30] with 32 bytes of data:
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=25ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=16ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Request timed out.
Request timed out.
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=25ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Request timed out.
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=80ms TTL=247
Request timed out.
Request timed out.
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=16ms TTL=247
Request timed out.
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Request timed out.
Reply from 62.253.162.30: bytes=32 time=24ms TTL=247
Reply from 62.253.162.30: bytes=32 time=14ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Request timed out.
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Reply from 62.253.162.30: bytes=32 time=15ms TTL=247
Hope this is what u meant :S I'm a bit of a noooooooooob :P
System up time = 0 days 09h 39m 09.00s
Ethernet carrier sense xmit errs.1 = 36
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 1.4 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 128000 bps
QoS max downstream bandwidth = 600000 bps
SigQu: Signal to Noise Ratio = 34.6 dB
Cable modem status = Operational
Upstream transmit signal power = 38.5 dBmV
Date and Time = 2003-11-23,20:18:00.0
Configuration filename = ntlhm120-silver.cm
These figures for signal levels are fine in themselves, but I'd like to see some of the other diagnostic counters that can be obtained by using the -v option of DocsDiag. These might reveal whether there are any error-corrections or retransmissions going on.
Ignition
24-11-2003, 22:36
These figures for signal levels are fine in themselves, but I'd like to see some of the other diagnostic counters that can be obtained by using the -v option of DocsDiag. These might reveal whether there are any error-corrections or retransmissions going on.
RDHW - Could you PM me when you have some time, would like to 'pick your brain' about something. Thank you.
Have seen symptoms similar to the above, however in the previous case ping 'spikes' rather than outright timeouts were observed.
jimbowen03
25-11-2003, 11:58
Certainly seems a lot better.
What u reckon to these new tracert results ?
Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 7 ms 8 ms 10.51.80.1
3 9 ms 9 ms 8 ms bagu-t2cam1-b-ge-wan43-112.inet.ntl.com [80.5.16
2.177]
4 9 ms 8 ms 9 ms bagu-t2core-b-ge-wan63.inet.ntl.com [80.5.161.13
7]
5 9 ms 9 ms 11 ms lee-bb-b-so-300-0.inet.ntl.com [62.253.188.29]
6 8 ms 9 ms 9 ms man-bb-a-so-700-0.inet.ntl.com [62.253.185.193]
7 9 ms 8 ms 14 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 15 ms 15 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 16 ms 16 ms 15 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
10 15 ms 14 ms 17 ms www.ntlworld.com [62.253.162.30]
Trace complete.
Certainly seems a lot better.
What u reckon to these new tracert results ?
Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 7 ms 8 ms 10.51.80.1
3 9 ms 9 ms 8 ms bagu-t2cam1-b-ge-wan43-112.inet.ntl.com [80.5.16
2.177]
4 9 ms 8 ms 9 ms bagu-t2core-b-ge-wan63.inet.ntl.com [80.5.161.13
7]
5 9 ms 9 ms 11 ms lee-bb-b-so-300-0.inet.ntl.com [62.253.188.29]
6 8 ms 9 ms 9 ms man-bb-a-so-700-0.inet.ntl.com [62.253.185.193]
7 9 ms 8 ms 14 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 15 ms 15 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 16 ms 16 ms 15 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
10 15 ms 14 ms 17 ms www.ntlworld.com [62.253.162.30]
Trace complete.
Much better :smokin:
paulyoung666
25-11-2003, 12:52
sweet baby , must be running a lot better is it :)
jimbowen03
26-11-2003, 09:19
Yep, it did go completely down lasnite for about 5 hours or so. Andi mean COMPLETELY down. LOL. But s'all good. Runnin sweet as a nut now. :)
paulyoung666
26-11-2003, 09:49
good to know , just shows if you ask then you get or was it a case of good timing , whatever your sorted :)
Yep, it did go completely down lasnite for about 5 hours or so. Andi mean COMPLETELY down. LOL. But s'all good. Runnin sweet as a nut now. :)
have a look at this thread (long !!) (http://forum.nthellworld.co.uk/showthread.php?t=4531&page=1&pp=15) for info on what went on last night (looks like not just NTL had issues ;)
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